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Quorum OnQ OverviewUNIXBusinessApplication

Quorum OnQ is #9 ranked solution in top Disaster Recovery Software, #11 ranked solution in top Cloud Backup tools, and #17 ranked solution in best Backup and Recovery Software. PeerSpot users give Quorum OnQ an average rating of 10 out of 10. Quorum OnQ is most commonly compared to Veeam Backup & Replication: Quorum OnQ vs Veeam Backup & Replication. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is Quorum OnQ?

Quorum onQ is the global leader in 1-click instant recovery, providing full immediate recovery of your critical systems after any storage, system or site failure. It does this by automatically maintaining up-to-date, ready-to-run virtual machine clones of your physical and virtual servers stored on a dedicated appliance – clones that will transparently take over for failed servers within minutes.

Quorum OnQ was previously known as OnQ.

Quorum OnQ Buyer's Guide

Download the Quorum OnQ Buyer's Guide including reviews and more. Updated: January 2022

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Quorum OnQ Pricing Advice

What users are saying about Quorum OnQ pricing:
  • "The upfront cost of purchasing a license for the hardware is quite steep."
  • "When we quote the price of Quorum to customers, they find it expensive."
  • Quorum OnQ Reviews

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    WilliamEstlow
    Network Manager at Century Savings
    Real User
    Enables me to have a virtual version of a server up and running in minutes
    Pros and Cons
    • "From a disaster-recovery point of view, one of the things I really like is that I can test the virtual copy of the physical server on a test network and compare the servers side-by-side, without interfering with the production network. So I can see and make sure that the latest copy of the server is the physical copy of the server, without interfering with production."
    • "One thing that could be done to improve it would be a single pane of glass for doing disaster recovery testing, where I could have remote consoles in one place... I still have to go to each location in a browser and then bring up the console. I'd like to see them integrate that into a single pane of glass so I don't have to go to each server."

    What is our primary use case?

    We mostly use it for disaster recovery and high-availability. In case of a server failure, we can deploy a server and have the location up and running instantly, within minutes. And then, once the location closes, if we need to, we can do a full restore of the server to new or similar hardware. If it's something as simple as the server going down or becoming unresponsive, we can bring it up, use it for what's needed, and then just transfer the files that needed changing.

    How has it helped my organization?

    The locations don't even know that anything has happened because, if a server goes down they call me. In minutes, I have a virtual version of that server up and running as if nothing had ever happened. It's actually pretty awesome. It's not necessarily that it saves me time on anything. It saves me the headache of losing productivity from my users. In other words, if something were to happen to a physical server, none of my users would lose productivity throughout the day, and the business keeps going as usual.

    An example of how it has helped us is that about a year-and-a-half ago, we had a physical server that completely failed. It was our primary domain controller. It's what sends all the instructions to every other domain server to tell it what to do. If it doesn't communicate, we lose a lot. We noticed weird errors happening on the server. We had a hardware technician here and we tried to check things and we tried to repair the actual file system but we lost the array so we lost the data. But, because of Quorum, within two minutes, the branch was back up and running. They knew nothing had happened.

    That night, we completely restored that server. It took us about an hour to get everything back up and running. There were some minor configurations that we needed to change after we got the server up and running, the next day. And everything was back to normal. If we hadn't had Quorum in place, within 24 hours, all of the servers would have been out of sync. We would have lost the entire domain and have had to rebuild the domain servers from scratch. That would have taken weeks.

    We had noticed the errors at around five o'clock in the afternoon and we decided to wait a little bit. Around six o'clock is when the server failed. By seven o'clock we were back up, everything was running, and we went home for the night.

    What is most valuable?

    When it comes to recovering what you need from a backup, it's super-easy. I give their dev team credit for making it super-simple. When we first started with them, it was a little on the clunky side. We were an early customer for them but they have upgraded it over time. I can open up a window share within three minutes and copy the files I need, if I just need specific files. In five minutes, I can have all the files I need for a specific day and go back as many days as I want. We store for 30 days so I can pull 30 days' worth of data. Six years ago that would have taken me about 10 to 15 minutes. It wasn't terrible. 

    Now, if it was a restore of servers, that's a different story. If I had to take a server and completely do a bare-metal restore before, it was down a good 4 hours, maybe a little bit less. Now, it's 30 minutes. They really changed the way things go. 

    From a disaster-recovery point of view, one of the things I really like is that I can test the virtual copy of the physical server on a test network and compare the servers side-by-side, without interfering with the production network. So I can see and make sure that the latest copy of the server is the physical copy of the server, without interfering with production.

    Also, it automatically tests the copies of the servers for me. Whenever there's a copy of a server — bringing it over to the Quorum device to make a copy — it tests it and makes sure it will boot, that everything works fine, and then shuts it down. It sends me a notification saying "backup successful, test successful." I can choose a date that I want within the last 30 days, boot that server up on that specific day, and it will show me every file that was on there. So it does versioning. It will make the changes incrementally, so I can go through them by days. If there are any errors with a snapshot that has been created, I will get a notification and I can test it manually if I need to, or I can look into it why it failed. Maybe the server was in the middle of a reboot when it was trying to create it and created some errors. I can just create a new backup with one click. It sends it over to DR site and it's done.

    We're protecting the data we currently have against failures, malware, or ransomware. We can do a one-click restore of files without losing them, so we don't have to pay ransom.

    Also, all of the data is significantly compressed, so it does reduce data usage, but it's not something that we use to reduce our data usage.

    One nice thing that they added is a single pane of glass to see all of your servers. You can see whether up, down, or transferring. That was a nice addition in version 5.

    What needs improvement?

    One thing that could be done to improve it would be a single pane of glass for doing disaster recovery testing, where I could have remote consoles in one place. They may be working towards this, and I haven't necessarily tested all of the features of version 5 yet. It is completely new to me. But as far as DR testing goes, I think I still have to go to each location in a browser and then bring up the console. I'd like to see them integrate that into a single pane of glass so I don't have to go to each server.

    For how long have I used the solution?

    We are going on our sixth year using Quorum.

    What do I think about the stability of the solution?

    In six years, on the old hardware, I never had to replace the drive and the server never went down. Rarely did I have to do any software maintenance. Updates were done automatically on a device and whenever there was an update that required my intervention, Quorum contacted me and they were more than willing to just say, "Hey, do you want us to do this for you?" and they did most of the stuff on the back-end. I didn't have to do much of anything. 

    What do I think about the scalability of the solution?

    You have to size it to what you think you're going to be doing. Cloud is different, if you're doing cloud, scalability is infinite. We do on-premise machines, so we scale slightly larger than what we need for future expansion. If we're doing a local branch, which are just file servers that do Active Directory, they're not anything special. But our operations center is backing up six to seven servers, so it's a little bit more beefy. We decided to go 64 cores, just to have that extra power.

    Currently, we have everything backed up that we need backed up. Unless we're expecting additional servers to be added, which at the moment I don't think we are, for DR purposes it's exactly what we need.

    How are customer service and technical support?

    As far as support goes, whenever I have had an actual problem with something — like one of the servers for some reason stopped transferring data from the HA device to the backup device itself — within a day, I had somebody from Quorum fixing the problem.

    If I email tech support I get an email back within the hour, with a date and a time when they are next available. As soon as I agree to that, I have a schedule on my calendar for that specific date and time.

    There are a couple of engineers that I talked to regularly because I actually got to know them for deployment. So when I called them, they picked up the phone. They knew it was me. You can create a rapport with them and they're all really nice guys. They're in California and Seattle and one guy I talked to is out of New York.

    Which solution did I use previously and why did I switch?

    We were just using NAS devices to back up the data itself. If something were to happen, we would have to physically rebuild a server and import the data back into the server to be up and running.

    We looked into Quorum for the ability to have a hot-standby server to power on. It was pretty enticing to not have to worry about rebuilding a server on the spot, if it failed. Being able to image the server back to the physical hardware was also enticing.

    How was the initial setup?

    The initial setup was really straightforward. I received the servers and, in one day, I had the servers physically deployed to each location. Within two days, we had every server up and running and backing up its current node, and we do have a fairly high amount of bandwidth availability. We had finished with the servers on a Thursday and Friday. By Monday, all of them had sent all of their data to their DR systems. Everything was replicated.

    In a matter of five days, we went from having the old system up and running, to dismantling the old system, bringing the new system online, and copying everything over.

    When we talked about the deployment, there was a team of engineers I was working with. They took our previous environment — they had all of the information from that — and they sent me a document that I had to fill out, which was super-easy. I gave them a list of IP addresses that they needed. I gave them subnets, gateways, server names, and what I would like the onQ servers to be named. They reviewed that information and came back to me with some changes that they would like to see. We reviewed it and talked and, within a day or two, we had something set that we were going to deploy. Once we did that, they started the work on their end and when I got the servers, they were 90 percent configured.

    There were two or three engineers I spoke with for implementation. Then I spoke with an engineer for deployment and another engineer for the miscellaneous odds and ends that we had to finish up with. They were all from Quorum. On our side, it was just me involved. 

    As for the integration into our network, I didn't have to do anything. I plugged it in. I'm dead serious. I plugged it in and that's it. You can't get any better that that. Because I sent them all the information for IP addressing, subnetting, servers, set up, how many servers at each location, where the DRs were going to go, how they were going to transfer, it was all done on their test network. They plugged everything in and created all of the links to the devices and then they sent them to me.

    Including the ordering of the servers, the whole process took about a month. Once they got the information from me, they had to order servers and receive them, install and configure the software, and get confirmation on where they were going to be shipped.

    And I'm the only one involved in maintenance of the solution. I rarely have to do anything with these. They are incredibly low maintenance.

    What was our ROI?

    Having Quorum gives us 100 percent uptime. That would be the easiest way I can quantify it. If a server fails, we're still in business. Everything still runs as it should.

    It's not possible to put an actual number or value on how much it's saved us. But to give you an idea, without that server — the one I told you about that went down — our lending department would not have been able to function and the branch would not have been able to function, so no transactions would have happened.

    What I know is that it saves me headaches.

    It depends on the scenario. Sometimes it might not be as impactful. It could be a hard drive failure in a RAID, which is not a big deal. One hard drive fails, you pop it out, pop a new one in, it's rebuilt. Operating system failures can be fixed, but it takes some time. If it's a catastrophic failure, that's where it really comes in handy because we have a copy of the server. We just boot it up, let it run, copy it over to a new server. Done.

    What's my experience with pricing, setup cost, and licensing?

    If you were to go out and buy a server, you would not pay much more than what you would pay for the devices that they sold us. They took a massive discount off of these devices.

    If I were to give you a quote on what the servers would cost, it might not be accurate across the board because each device is configured differently, depending on how much memory you need, how much hard drive space that you need, the processor size, and how many HA devices you're going to be putting on it. There are a lot of factors involved in pricing.

    There is also a maintenance agreement for the software and updates. Those also vary in pricing, depending on how many protected nodes are going to be on it. Included in that is the support from Quorum, so if something goes wrong, you give them a call. You get somebody on the phone an hour or so later. You start a remote session and they log in and they take care of everything. It's really nice.

    What other advice do I have?

    Think about your use case. If you need high-availability immediately, where you don't have to worry about routing and forwarding and transferring the information that you have locally to the cloud, that comes down to choosing cloud versus onsite/on-premise physical devices. 

    Cloud is nice. You can route, although it does take a little bit more time, but you have no physical devices on-premise. There is higher bandwidth utilization when you're using cloud, versus on-premise, where you're using your local LAN and WAN. In the latter case, you have a little bit more flexibility.

    The other thing I would recommend is making sure that you have enough bandwidth to transfer the data to your DR sites. When we first started, we had T1 lines and it was painful. It worked, but it was painful. Now with the increase in speed, with Metro Ethernets and high-speed fibre, you can do 150 MB or higher, it's really not a problem. Just make sure you have enough bandwidth to transfer the data.

    It is a DR solution. It's there for the possibility of a disaster, so we don't have to pull our hair out and work 20-hour shifts just to get a server back up and running. We can actually relax, take our time, and do things right, rather than having to panic and do things in a rush.

    The biggest lesson I've learned from using it is that, like with all hardware and software services, you do have to monitor it. It is there in the background doing its job and it does it well, but you have to make sure you're monitoring it, because if something does go wrong and that server fails, you still have the possibility of a failure. But it is good at what it does. It will backup servers, it will do its job well.

    In terms of recovering a file or data that someone has overwritten or deleted by accident, that happens all the time. It's normal that someone loses a file. We have several other ways of restoring files so I don't use Quorum all the time. Sometimes I'll use Shadow Copy, because we take shadow copies. Sometimes I have Azure; sometimes I use Quorum. It all depends on how far back and how frequently they need that data. I use whichever one is easily available at the time I need it. Azure is a little bit more difficult than Quorum; it takes two to three minutes to get a file back with Azure. Usually, with Shadow Copy, you can right-click on the folder and you can restore right from that. But we can only go back a few weeks with that. Quorum goes back 30 days.

    When you use Quorum, it will go to protected mode. You log in to your portal, go to restore, select files, go to the server, select the date, and then you start. It gives you a URL and you go to that URL and your Windows Explorer and it opens up a File Explorer for that specific time and you can browse the folders.

    I have to rate Quorum at 10 out of 10. There's no doubt. It's solid. I don't have to worry at night. Even in the middle of night, if a server fails and I get a notification on my phone saying a server is down, I can log in, start a server, and have that branch operate. In the morning, they don't know that anything happened. It gives me peace of mind. I don't have to stress. There's enough stress in IT; I don't need more.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
    CTO at a comms service provider with 11-50 employees
    Real User
    The backup and restoration process was very fast
    Pros and Cons
    • "One of the most valuable features was the usability, since many of the features were very straightforward. The backup and restoration process was also very fast. Although we weren't able to fully test the scenarios, one of the features was that we could have it restored on a remote site. However, since we were on-prem, we weren't able to test the remote site restoration."
    • "The price of Quorum OnQ could be improved. We were exploring the product in terms of having a partnership with the distributor so that we could operate as a service, but for our own use, within the company, we couldn't justify the price unless the servers would become an option later on. The upfront cost of purchasing a license for the hardware is quite steep."

    What is our primary use case?

    We tested this solution for the use case of the backup and restoration of our downloaded servers. We were also exploring how we could populate to our end client, so offering it as a service for corporate clients as well. 

    It was deployed on-prem, but we wanted to explore the DR as a service and deploy it on our network. They said that they would be partnering with us to provide the DR as a service offering. 

    What is most valuable?

    One of the most valuable features was the usability, since many of the features were very straightforward. The backup and restoration process was also very fast. Although we weren't able to fully test the scenarios, one of the features was that we could have it restored on a remote site. However, since we were on-prem, we weren't able to test the remote site restoration. 

    What needs improvement?

    The price of Quorum OnQ could be improved. We were exploring the product in terms of having a partnership with the distributor so that we could operate as a service, but for our own use, within the company, we couldn't justify the price unless the servers would become an option later on. The upfront cost of purchasing a license for the hardware is quite steep. 

    As for additional features, I would like to see support for other servers. If they leave out distributions like Ubuntu and others, they're limiting their compatibility with servers. 

    For how long have I used the solution?

    At the time that we used this solution, we worked with it for about two months. 

    What do I think about the stability of the solution?

    This solution is very stable. The performance was very good, the backup process was fast, and restoration was also very good. We were able to get restoration back on fresh drives, and we were able to test spinning up the virtual machine at the backup as well, so that was very convenient. 

    What do I think about the scalability of the solution?

    Quorum OnQ is very scalable. It can start as a small attached storage device and can go as big as one whole rack, so that's how it can scale up and scale out. For our POC, we were only given the small device to test, so we weren't able to test scalability all the way up to one whole rack. 

    We have plans to increase our usage, but it depends on if the distributor will be able to offer disaster recovery of the service. We wouldn't use it on its own, but the way it would work is they would provide the hardware and licenses and we'd just provide the infrastructure. 

    How are customer service and support?

    We haven't been in contact with technical support since the POC, but we were in close contact with the engineers during the POC. We were quite satisfied with the test, and some improvements would probably be able to support other limits of the solution as well. At the time we were testing, I don't think Ubuntu was supported yet—I'm not sure if it's supported, at this point, but RedHat-based distributions were supported, as well as other distributions.

    Which solution did I use previously and why did I switch?

    I have also worked with Proxmox Backup. The main difference is that you can get Proxmox Backup for free, although we availed the support license, just to give back to the community. For the basic needs—backup, restoration, recovery—Proxmox Backup delivers quite well. 

    How was the initial setup?

    The initial setup process was quite simple and very straightforward. The deployment took less than an hour. There wasn't really any maintenance and we didn't need to run any updates at that time. Once the agents were installed and configured, everything was running fine—restoration worked, and snapshots worked quite well. 

    On our end, there was just one technical person working on this product. 

    What about the implementation team?

    During the implementation, we were in close contact with the distributor, who had technical engineers that helped us throughout the process. We were running some Linux servers that weren't compatible with the product, so we had to test on the servers that were compatible. 

    What's my experience with pricing, setup cost, and licensing?

    The upfront cost of purchasing a license for the hardware is quite steep.

    What other advice do I have?

    I would rate Quorum OnQ an eight out of ten, based on the test. 

    I would definitely recommend Quorum OnQ to others, especially if they have the budget. I would also say to avail of the service offering. Especially nowadays, with the pandemic hit, budgets have been severely affected, so DR, the servers, or backup of the servers comes in handy. Some CapEx spending has been slashed dramatically on backup, and other servers might help with that. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    Learn what your peers think about Quorum OnQ. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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    SteveDenger
    IT Manager at Trinity Logistics Corp
    Real User
    Top 10
    Tests each VM after backups and provides a dashboard view of backup accuracy and the viability of my DR solution
    Pros and Cons
    • "The change in the way that Quorum processes data has made a tremendous improvement in backup and replication times. While the familiar interface remains, the underpinnings have been finely tuned and the speed is incredible. My large Exchange Server went from 5- to 6-hour backups down to 22 minutes."
    • "I would like to see iSCSI support added so that NAS storage servers could be protected. We heavily utilize NAS storage and the risk there is minimal backup options. Currently, we are backing up NAS to NAS which is costly and slow. Being able to integrate NAS server backup would be the last item on my Quorum bucket list."

    What is our primary use case?

    Backups, file recovery, DR capability, and instant VM recovery are our primary needs and the OnQ system does those expertly.

    Our infrastructure is a combination of hosted and on-prem. Co-locating our HA appliance in the data center near our SAN environment provides a knockout combination of speed and security, and the environmental fears are not present. This bunker approach protects our primary HQ data and also backs up remote servers across our WAN. We cover all our bases by protecting every server and VM in our environment, and even our specialty machines. The HA/DR appliances also provide us with a rock-solid implementation of DR.

    How has it helped my organization?

    We've used the Quorum OnQ appliances, HA and DR, for the past six years. It is a rock-solid platform that has served us well. We recently retired our aging OnQ appliances and upgraded to the new generation of OnQ servers. The change has been impressive. The new hardware is substantially faster and we are able to apply the OnQ solution to additional business segments in our company as the backup times have decreased between five and tenfold.  We are now retiring other backup solutions as we push out protection via OnQ to other business units.

    What is most valuable?

    The change in the way that Quorum processes data has made a tremendous improvement in backup and replication times. While the familiar interface remains, the underpinnings have been finely tuned and the speed is incredible. My large Exchange Server went from 5- to 6-hour backups down to 22 minutes. 

    The instant file recovery is a great time saver, enabling us to pull up a version of a file instantly and restore. Typical restore times are about two minutes, start to finish.

    The guarantee that my data is available and that my servers are recoverable is the best feature. The OnQ technology tests each VM after backups and I always have a dashboard view of the accuracy of my backups and the viability of my DR solution. Replication between units is flawless and I never have to worry about where my data is sitting if a disaster occurs.

    What needs improvement?

    I would like to see iSCSI support added so that NAS storage servers could be protected. We heavily utilize NAS storage and the risk there is minimal backup options. Currently, we are backing up NAS to NAS which is costly and slow. Being able to integrate NAS server backup would be the last item on my Quorum bucket list. 

    I am excited to see enhanced support for Linux, which gives me an opportunity to let the Quorum start protecting my enterprise storage in our data centers. I would like to see this further developed as well.

    For how long have I used the solution?

    I have been using this solution, the new version of Quorum OnQ, for 30 days. I used a previous version of the solution for about six years.

    How are customer service and technical support?

    Quorum support is second to none. Their onboarding process for bringing you over to OnQ, or for upgrading units, is fantastic. Support is usually minutes away if needed, with a friendly voice on the first call to Quorum. All the support is based on the West Coast and they have a fantastic group of techs. Again, this adds to the value of your investment.

    Which solution did I use previously and why did I switch?

    I've used a number of backup solutions over the years. Backup Exec, Windows Backup, cloud backup, various media types, and previously, the early generation of Quorum OnQ. The switch to the OnQ system was a huge paradigm shift in how I run my department.

    Moving, again, to the latest revision of OnQ appliances and software has resulted in a substantial improvement in speed. Quite frankly, once you've used the Quorum OnQ system, you could not consider any alternative. I am frequently asked to consider Veeam but there is simply no consideration of Veeam or others on my part. They just do not compare when you run the numbers on RTO and RPO, and compare the simplicity.

    What was our ROI?

    The OnQ appliance system offers tremendous time savings for your IT department. Your ROI should consider the time savings for IT team members.

    Which other solutions did I evaluate?

    We did not consider other options on this upgrade. We were so satisfied with the previous OnQ system that there was no suitable replacement to consider.

    What other advice do I have?

    Don't underestimate your capabilities with Quorum OnQ. It will far outperform the max recommended capabilities that Quorum suggests.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    reviewer1521792
    Director of Information Technology at Pugh CPAs
    Real User
    Top 10
    Helpful support, reliable, facilitates compliance, and provides a good return on investment
    Pros and Cons
    • "Quorum OnQ has taken the guesswork out of backup/recovery and disaster recovery."
    • "It would be beneficial if file culling could be more granular."

    What is our primary use case?

    I am using Quorum OnQ for local file and application server backup and recovery, as well as local disaster recovery. Disaster recovery is delivered through individual virtual machines that we can spin up on-demand, or configure for automatic fail-over.

    The OnQ platform duplicates these features, as well, as a data archive vault at a remote site. Data is transferred and archived to the remote site automatically.

    This platform does the job that we needed multiple, disparate solutions to handle before.

    How has it helped my organization?

    Quorum OnQ has taken the guesswork out of backup/recovery and disaster recovery.  The holistic nature of the platform makes it a breeze to work with and test.

    One of the biggest worries in an IT environment is the reliability of backup and DR. Will it work when we need it? I can see that OnQ is functioning properly and test the DR environment on a single pane of glass in just a few seconds. It lifts a huge burden from my shoulders and I rarely give it a second thought since implementing OnQ.

    What is most valuable?

    Local backup and file recovery are the features I use most but as a DR and archive platform, Quorum OnQ helps us check several compliance boxes, as well.

    Solid technical support is another huge benefit. Whenever we need them, Quorum staff are always on top of it.

    What needs improvement?

    It would be beneficial if file culling could be more granular.

    For how long have I used the solution?

    I have been using Quorum OnQ for almost 10 years.

    What do I think about the stability of the solution?

    This solution is rock solid.

    What do I think about the scalability of the solution?

    We have actually scaled back from where we started with the solution because so much of our data has moved to the cloud.

    How are customer service and technical support?

    World-class! Tech support staff is very responsive and extremely knowledgeable. I do not recall a single instance where an issue has to be escalated.

    Which solution did I use previously and why did I switch?

    I used various, disparate solutions in the past to accomplish everything that OnQ does.

    How was the initial setup?

    Implementation of OnQ was one of the easiest I have ever been involved in. Quorum was involved throughout the entire process, even sending a tech onsite to complete the install.

    What about the implementation team?

    In-house with Quorum tech support assistance.

    What was our ROI?

    We also had a ransomware incident a few years back and OnQ saved the day. We were able to recover every file in just a few minutes. This cost savings on the loss of productivity for this incident alone paid for the solution multiple times over.

    What's my experience with pricing, setup cost, and licensing?

    My advice is to take a look at both the on-premises and cloud offerings from Quorum. We have been using an on-premises solution but we will probably evaluate the cloud version come renewal time.

    Which other solutions did I evaluate?

    We did not evaluate other options before choosing OnQ.

    What other advice do I have?

    The platform has been around for a while and is reliably rock solid. It already does everything that it advertises, really well. I have been in the IT industry for more than 30 years and there are very few platforms that I do not have at least a small annoyance to complain about, other than OnQ.

    I have been using it for almost 10 years and I have yet to find a single fault with it. Quorum OnQ is one of the few solutions that I would recommend to a colleague without a single caveat.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Senior Vice President at a tech services company with 51-200 employees
    Real User
    Top 20
    Very high level security environment for secondary data; ensures instant recovery of business processes
    Pros and Cons
    • "A very high level security environment for secondary data."
    • "Lacks compatibility in terms of supporting other OS."

    What is our primary use case?

    The primary use case of this solution is for the instant recovery of servers and security. Our customers generally have in the range of anything between 20 to 75 servers. Corporate and enterprise customers purchase it for their on premises requirements. We not only recover the servers, we ensure recovery of the business process and that's very important. We have a partnership with Quorum. 

    What is most valuable?

    Quorum offers a very high level security environment for secondary data. Once data is in Quorum it is highly secured because the appliance is Linux-based. It does 256-bit AES encryption at rest and in motion. The replication agent and everything is all Linux-based including the hypervisor. And it is a ZFS, Zeta File System, which makes the environment highly secure. The dashboard is also quite new and elegant.

    What needs improvement?

    The solution could do more by improving compatibility in terms of supporting other OS. In addition, the platform support should increase as there are some restrictions there. It's the only challenge we face right now.

    For how long have I used the solution?

    I've been selling Quorum for the past eight years. 

    What do I think about the stability of the solution?

    The product has been quite stable. We see less RMA issues than we used to have and less support issues. It's a robust solution because of its Linux base and the fact that it's not a software-based solution. It comes with a very high-end appliance which is built on a hyper-converge infrastructure.

    What do I think about the scalability of the solution?

    It has good scalability although there are some of the lower models where there is a restriction on scalabiity. From a 15dB appliance, you can scale it up to 100dB or 150dB. 

    How are customer service and technical support?

    Support is very much available from the UK and the US, directly from the vendor. They don't offer support via third-party support services, you're actually dealing with the people who have developed the solution so the turnaround time is quite quick.

    How was the initial setup?

    The initial setup is very straightforward. Deployment time depends on the number of servers but typically a 10-server implementation would take four to six hours.

    What other advice do I have?

    The solution is designed individually based on the customer's specifications. It's all hand-seated and then dispatched to the customers. We have a lot of references from happy customers. Many four-star, five-star hotels here in the Middle East use Quorum so within the hotel hospitality fraternity, everybody knows Quorum which makes it easy to sell to other hotels. A lot of prestigious customers use Quorum; government, tourism authority, chamber of commerce, police headquarters, airports. That in itself is a good reference and the product speaks for itself. Once you do a proof of concept with the customer, they can see how it works on their network, and then it's an easy sale.

    The product serves the customer's objectives as well as securing secondary data and instant recovery of their complete applications and business process. The customer wants to ensure his business processes record and that's what Quorum ensures. Whether it is a single server failure, storage failure, network failure, a digital attack or a ransomware, or whether it's an application crash or a database corruption, or any kind of natural disaster or data center failure, Quorum ensures the recovery of the complete business process. 

    I believe our customers would rate this product a nine out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    Shrijendra Shakya
    C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
    Real User
    Top 5Leaderboard
    A simple solution with ransomware protection and great support
    Pros and Cons
    • "Quorum OnQ has a good ransomware protection feature, and customer service and support were very good."
    • "Quorum OnQ can be improved by providing support for other operating systems like Ubuntu."

    What is our primary use case?

    We use Quorum OnQ for backup, cloud service, and disaster recovery as a service.

    What is most valuable?

    Quorum OnQ has a good ransomware protection feature, and customer service and support were very good. Quorum is simple. They don't promise to do what they can't and always do what they say, and they are very good at that.

    What needs improvement?

    Compatibility with other platforms is the issue. Quorum OnQ can be improved by providing support for other operating systems like Ubuntu. Even Oracle supports other platforms. I would also like them to upgrade the hardware appliances. 

    It'll also help our clients if they made the requirements and service level agreements easier to understand.

    For how long have I used the solution?

    I have been using Quorum OnQ for about one and a half years.

    What do I think about the stability of the solution?

    Quorum OnQ is a very stable solution. We haven't had any hardware issues. We have been doing backup and restoration without any issues.

    What do I think about the scalability of the solution?

    Quorum OnQ is a scalable solution.

    How are customer service and technical support?

    Quorum OnQ tech support is fantastic. They provide one to one support, we can meet them, or people over there can handle it for us. They even helped us with very small issues.

    Which solution did I use previously and why did I switch?

    We were using this kind of backup in the cloud for a while. Sometimes we used Acronis and Macrium Reflects, but we found that Quorum was much simpler. It was also much easier to understand the solution.

    The biggest difference between Acronis and Quorum is that Quorum is open-source, and the file system is better. It's like other platforms, and most people know about it. Also, compared to products like Acronis and Zetta, Quorum OnQ isn't hard.

    How was the initial setup?

    The initial setup was very simple because we had all the technical support. But we do have issues like client connections to do the security, which takes time, but after that, the infrastructure is ready to go, and there haven't been issues.

    It doesn't take more than a week to deploy the device. But to deploy the Quorum OnQ for a customer, and if it's a large client, it takes about a month to do the network setup and more.

    What other advice do I have?

    From using Quorum OnQ, I have learned that people are serious about their data, but they don't realize that data capturers are happening often. Some ransomware incidents keep reoccurring, and the backup function that we have helps our customers. That's why we keep giving it to them.

    On a scale from one to ten, I would give Quorum OnQ a nine.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
    Service Delivery Director at a tech services company with 1-10 employees
    Reseller
    Top 5
    Easy to used and provides powerful one-click recovery, but the interface needs to be enhanced
    Pros and Cons
    • "The most useful feature is the one-click recovery."
    • "The user interface needs to be improved."

    What is our primary use case?

    We are a reseller and Quorum OnQ is one of the products that we sell to our clients.

    As a reseller, we use our Quorum OnQ box for demonstration purposes, and for PoC purposes. We do not yet have any sales in this region.

    The primary use case is quick HA and DR.

    What is most valuable?

    The most useful feature is the one-click recovery. It instantly boots up the protected VM.

    This product is easy to use.

    What needs improvement?

    The user interface needs to be improved. It is good, albeit very simple and the look needs to be improved when compared to other products on the market.

    I would prefer if there were an easier way to restore databases or applications. It would be good, for example, if the Quorum agent could do things like restore databases at the table level.

    For how long have I used the solution?

    We have been selling Quorum OnQ for approximately one year.

    What do I think about the stability of the solution?

    This solution is very stable. We have tested it for approximately one year, so we have only had a problem once or twice.

    What do I think about the scalability of the solution?

    Scalability is something that we haven't tested. We have not tried adding another box but from what I have read so far, I think that the scalability is good.

    How are customer service and technical support?

    We have not tried to contact technical support because we don't have any sales in the region. At this point, we don't know anything about them.

    Which solution did I use previously and why did I switch?

    As resellers, we are also selling NetBackup and Commvault. One of the complaints from our customers is that the Quorum is expensive, and they question why it is on par with these other products.

    How was the initial setup?

    The initial setup is quite straightforward.

    What's my experience with pricing, setup cost, and licensing?

    When we quote the price of Quorum to customers, they find it expensive.

    What other advice do I have?

    I would rate this solution a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
    Team Lead ESS - Sr. Customer Support Engineer, Linux / Storage at a comms service provider with 51-200 employees
    Real User
    Top 5Leaderboard
    Easy to install, configure, and use, but better integration with cloud solutions is needed
    Pros and Cons
    • "I like this product because it is easy to use."
    • "Better integration with cloud-based solutions like Azure and Office 365 is needed."

    What is our primary use case?

    We are a solution provider and this is one of the products that we implement for our customers. We have done several PoCs for our clients.

    What is most valuable?

    The most valuable feature is the ease of installation. It doesn't take long and we can set this product up to demonstrate for customers in a couple of hours. Also, any customer can easily install and configure it.

    This solution is based on the Linux platform, which is more stable than Windows backup software. This also means that it is better than any other product when it comes to recovering from a ransomware attack.

    I like this product because it is easy to use.

    What needs improvement?

    It is not as feature-rich as a product like Veeam.

    Better integration with cloud-based solutions like Azure and Office 365 is needed.

    Because this product is somewhat new on the market, the vendor needs to do more marketing to raise awareness about it.

    There is a long-term retention capability but it is a separate license that is available at an additional cost.

    For how long have I used the solution?

    We have been working with Quorum OnQ for one year.

    What do I think about the stability of the solution?

    In terms of stability, the feedback that we have received from our customers is good.

    What do I think about the scalability of the solution?

    The majority of our customers are medium and enterprise-level organizations.

    This is a good solution for medium-sized customers. It is easy to use and I am working on attracting more customers to it.

    Which solution did I use previously and why did I switch?

    I have worked with other products including those by Veeam.

    How was the initial setup?

    This system is easy to install and it can be completed in a few hours. It can be fully implemented within one day.

    What other advice do I have?

    This is a product that works well, is easy to install, and easy to use. I would recommend it over other solutions.

    I would rate this solution a seven out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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