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NK
Senior Vice President at a tech services company with 51-200 employees
Real User
Top 10
Very high level security environment for secondary data; ensures instant recovery of business processes

Pros and Cons

  • "A very high level security environment for secondary data."
  • "Lacks compatibility in terms of supporting other OS."

What is our primary use case?

The primary use case of this solution is for the instant recovery of servers and security. Our customers generally have in the range of anything between 20 to 75 servers. Corporate and enterprise customers purchase it for their on premises requirements. We not only recover the servers, we ensure recovery of the business process and that's very important. We have a partnership with Quorum. 

What is most valuable?

Quorum offers a very high level security environment for secondary data. Once data is in Quorum it is highly secured because the appliance is Linux-based. It does 256-bit AES encryption at rest and in motion. The replication agent and everything is all Linux-based including the hypervisor. And it is a ZFS, Zeta File System, which makes the environment highly secure. The dashboard is also quite new and elegant.

What needs improvement?

The solution could do more by improving compatibility in terms of supporting other OS. In addition, the platform support should increase as there are some restrictions there. It's the only challenge we face right now.

For how long have I used the solution?

I've been selling Quorum for the past eight years. 

What do I think about the stability of the solution?

The product has been quite stable. We see less RMA issues than we used to have and less support issues. It's a robust solution because of its Linux base and the fact that it's not a software-based solution. It comes with a very high-end appliance which is built on a hyper-converge infrastructure.

What do I think about the scalability of the solution?

It has good scalability although there are some of the lower models where there is a restriction on scalabiity. From a 15dB appliance, you can scale it up to 100dB or 150dB. 

How are customer service and technical support?

Support is very much available from the UK and the US, directly from the vendor. They don't offer support via third-party support services, you're actually dealing with the people who have developed the solution so the turnaround time is quite quick.

How was the initial setup?

The initial setup is very straightforward. Deployment time depends on the number of servers but typically a 10-server implementation would take four to six hours.

What other advice do I have?

The solution is designed individually based on the customer's specifications. It's all hand-seated and then dispatched to the customers. We have a lot of references from happy customers. Many four-star, five-star hotels here in the Middle East use Quorum so within the hotel hospitality fraternity, everybody knows Quorum which makes it easy to sell to other hotels. A lot of prestigious customers use Quorum; government, tourism authority, chamber of commerce, police headquarters, airports. That in itself is a good reference and the product speaks for itself. Once you do a proof of concept with the customer, they can see how it works on their network, and then it's an easy sale.

The product serves the customer's objectives as well as securing secondary data and instant recovery of their complete applications and business process. The customer wants to ensure his business processes record and that's what Quorum ensures. Whether it is a single server failure, storage failure, network failure, a digital attack or a ransomware, or whether it's an application crash or a database corruption, or any kind of natural disaster or data center failure, Quorum ensures the recovery of the complete business process. 

I believe our customers would rate this product a nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Shrijendra Shakya
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.
Reseller
Top 5Leaderboard
A simple solution with ransomware protection and great support

Pros and Cons

  • "Quorum OnQ has a good ransomware protection feature, and customer service and support were very good."
  • "Quorum OnQ can be improved by providing support for other operating systems like Ubuntu."

What is our primary use case?

We use Quorum OnQ for backup, cloud service, and disaster recovery as a service.

What is most valuable?

Quorum OnQ has a good ransomware protection feature, and customer service and support were very good. Quorum is simple. They don't promise to do what they can't and always do what they say, and they are very good at that.

What needs improvement?

Compatibility with other platforms is the issue. Quorum OnQ can be improved by providing support for other operating systems like Ubuntu. Even Oracle supports other platforms. I would also like them to upgrade the hardware appliances. 

It'll also help our clients if they made the requirements and service level agreements easier to understand.

For how long have I used the solution?

I have been using Quorum OnQ for about one and a half years.

What do I think about the stability of the solution?

Quorum OnQ is a very stable solution. We haven't had any hardware issues. We have been doing backup and restoration without any issues.

What do I think about the scalability of the solution?

Quorum OnQ is a scalable solution.

How are customer service and technical support?

Quorum OnQ tech support is fantastic. They provide one to one support, we can meet them, or people over there can handle it for us. They even helped us with very small issues.

Which solution did I use previously and why did I switch?

We were using this kind of backup in the cloud for a while. Sometimes we used Acronis and Macrium Reflects, but we found that Quorum was much simpler. It was also much easier to understand the solution.

The biggest difference between Acronis and Quorum is that Quorum is open-source, and the file system is better. It's like other platforms, and most people know about it. Also, compared to products like Acronis and Zetta, Quorum OnQ isn't hard.

How was the initial setup?

The initial setup was very simple because we had all the technical support. But we do have issues like client connections to do the security, which takes time, but after that, the infrastructure is ready to go, and there haven't been issues.

It doesn't take more than a week to deploy the device. But to deploy the Quorum OnQ for a customer, and if it's a large client, it takes about a month to do the network setup and more.

What other advice do I have?

From using Quorum OnQ, I have learned that people are serious about their data, but they don't realize that data capturers are happening often. Some ransomware incidents keep reoccurring, and the backup function that we have helps our customers. That's why we keep giving it to them.

On a scale from one to ten, I would give Quorum OnQ a nine.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Bo Heinemeyer
Director of Technology at P&S Investment Company, Inc.
Real User
Top 5
Pro-active support, good ROI, and provides email notifications

Pros and Cons

  • "Being able to spin up a machine in a sandbox is amazing because it allows us to test things that we otherwise would not be able to do."
  • "At times the email notifications don't go out, but a quick reset always fixes that problem."

What is our primary use case?

This solution provides us with business continuity. It is far more than just a DR, or backup solution. It keeps our business up and running with redundant backups of business-critical systems and files that would shut us down if lost. I would suggest this product over all others.

How has it helped my organization?

This is true peace of mind for all IT admins. OnQ works, simple as that. This is also the first and only company that has reached out to me because they saw issues before we did. That proactive approach is absolutely invaluable, is another reason why I suggest this product to anyone I talk to.

What is most valuable?

Being able to spin up a machine in a sandbox is amazing because it allows us to test things that we otherwise would not be able to do.

The self-test feature isn't anything new, but to not have that functionality these days should be a deal-breaker for any company looking for a solution.

What needs improvement?

At times the email notifications don't go out, but a quick reset always fixes that problem.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

Stability is very good, with a couple of non-critical features needing resets once in a while.

What do I think about the scalability of the solution?

This solution is easily scalable.

How are customer service and technical support?

Amazing throughout the last six years. A lot of companies get too big too fast and can't keep up with the support calls but that has never happened.

Which solution did I use previously and why did I switch?

I have used many different solutions and at the time, none of them came even close to what OnQ provided. They were ahead of the game, everyone else had to catch up after going public with this product.

How was the initial setup?

The initial setup is easy and straightforward, very seamless.

What about the implementation team?

The level of expertise is ten out of ten.

What was our ROI?

With regard to ROI, it is invaluable.

What's my experience with pricing, setup cost, and licensing?

The cost is higher than other software and services, but it is an absolute must-have. It pays for itself daily, even if you never have a disaster (knock on wood).

Which other solutions did I evaluate?

We looked at Veeam, Unitrends, Datto, and Dell.

What other advice do I have?

It's hard to say where this product needs improvement, as we have not had any problems or needs other than what is already provided, and we are more than happy with the value we are getting out of OnQ.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SK
Service Delivery Director at a tech services company with 1-10 employees
Reseller
Top 5
Easy to used and provides powerful one-click recovery, but the interface needs to be enhanced

Pros and Cons

  • "The most useful feature is the one-click recovery."
  • "The user interface needs to be improved."

What is our primary use case?

We are a reseller and Quorum OnQ is one of the products that we sell to our clients.

As a reseller, we use our Quorum OnQ box for demonstration purposes, and for PoC purposes. We do not yet have any sales in this region.

The primary use case is quick HA and DR.

What is most valuable?

The most useful feature is the one-click recovery. It instantly boots up the protected VM.

This product is easy to use.

What needs improvement?

The user interface needs to be improved. It is good, albeit very simple and the look needs to be improved when compared to other products on the market.

I would prefer if there were an easier way to restore databases or applications. It would be good, for example, if the Quorum agent could do things like restore databases at the table level.

For how long have I used the solution?

We have been selling Quorum OnQ for approximately one year.

What do I think about the stability of the solution?

This solution is very stable. We have tested it for approximately one year, so we have only had a problem once or twice.

What do I think about the scalability of the solution?

Scalability is something that we haven't tested. We have not tried adding another box but from what I have read so far, I think that the scalability is good.

How are customer service and technical support?

We have not tried to contact technical support because we don't have any sales in the region. At this point, we don't know anything about them.

Which solution did I use previously and why did I switch?

As resellers, we are also selling NetBackup and Commvault. One of the complaints from our customers is that the Quorum is expensive, and they question why it is on par with these other products.

How was the initial setup?

The initial setup is quite straightforward.

What's my experience with pricing, setup cost, and licensing?

When we quote the price of Quorum to customers, they find it expensive.

What other advice do I have?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
RK
Team Lead ESS - Sr. Customer Support Engineer, Linux / Storage at a comms service provider with 51-200 employees
Real User
Top 5Leaderboard
Easy to install, configure, and use, but better integration with cloud solutions is needed

Pros and Cons

  • "I like this product because it is easy to use."
  • "Better integration with cloud-based solutions like Azure and Office 365 is needed."

What is our primary use case?

We are a solution provider and this is one of the products that we implement for our customers. We have done several PoCs for our clients.

What is most valuable?

The most valuable feature is the ease of installation. It doesn't take long and we can set this product up to demonstrate for customers in a couple of hours. Also, any customer can easily install and configure it.

This solution is based on the Linux platform, which is more stable than Windows backup software. This also means that it is better than any other product when it comes to recovering from a ransomware attack.

I like this product because it is easy to use.

What needs improvement?

It is not as feature-rich as a product like Veeam.

Better integration with cloud-based solutions like Azure and Office 365 is needed.

Because this product is somewhat new on the market, the vendor needs to do more marketing to raise awareness about it.

There is a long-term retention capability but it is a separate license that is available at an additional cost.

For how long have I used the solution?

We have been working with Quorum OnQ for one year.

What do I think about the stability of the solution?

In terms of stability, the feedback that we have received from our customers is good.

What do I think about the scalability of the solution?

The majority of our customers are medium and enterprise-level organizations.

This is a good solution for medium-sized customers. It is easy to use and I am working on attracting more customers to it.

Which solution did I use previously and why did I switch?

I have worked with other products including those by Veeam.

How was the initial setup?

This system is easy to install and it can be completed in a few hours. It can be fully implemented within one day.

What other advice do I have?

This is a product that works well, is easy to install, and easy to use. I would recommend it over other solutions.

I would rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
RC
IT Adminsitrator at Rekon Technologies
Real User
Top 10
Easy to use and can create a VM based on a stored backup

Pros and Cons

  • "The most valuable feature is spinning up a ready-to-go VM in a test or production environment that is based on a backup stored on the Quorum device."
  • "We found that some of the live SQL databases we were backing up would be inconsistent when we would restore them."

What is our primary use case?

We use OnQ for daily backups of all of our mission-critical servers.

How has it helped my organization?

Daily backups are consistent and recovering files/folders is very easy. In extreme cases, we have used the ability to spin up a VM on the Quorum device for use in our production environment, which is a great feature and also very easy to do.

What is most valuable?

The most valuable feature is spinning up a ready-to-go VM in a test or production environment that is based on a backup stored on the Quorum device.

What needs improvement?

We have had one issue with backups for SQL servers. We found that some of the live SQL databases we were backing up would be inconsistent when we would restore them. We now have to consistently monitor the integrity of those databases.

For how long have I used the solution?

My first-hand experience with this solution is three years. Total organization use is around eight years.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

What's my experience with pricing, setup cost, and licensing?

When we first got the Quorum the licensing was different.

Which other solutions did I evaluate?

We did not evaluate other options.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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