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Rubrik Go OverviewUNIXBusinessApplication

Rubrik Go is #5 ranked solution in top SaaS Backup tools. IT Central Station users give Rubrik Go an average rating of 8 out of 10. Rubrik Go is most commonly compared to Metallic:Rubrik Go vs Metallic. The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
What is Rubrik Go?

Automatic Access to New Technology: Customers receive the latest technology updates so that they can continue to innovate and stay one step ahead of their competition.
Future-Proof for Cloud: Go customers can migrate to the cloud at any time during their subscription term. If customers run cloud applications, they receive native cloud protection at no additional cost.
Lower Upfront Costs: Rubrik Go transforms large upfront capital expenditures into predictable subscription payments to help customers meet and exceed budget requirements.

Buyer's Guide

Download the SaaS Backup Buyer's Guide including reviews and more. Updated: November 2021

Rubrik Go Customers

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Pricing Advice

What users are saying about Rubrik Go pricing:
  • "This is a very costly solution."
  • "It's an expensive product if you compare it to traditional backup solutions; however, if you compare it as a total cost of ownership for a solution, it is not."
  • "Rubrik Go is more cost-effective than similar solutions by other vendors."

Rubrik Go Reviews

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SA
System Engineer at a financial services firm with 201-500 employees
Real User
Top 10
Has good VM features and good stability

Pros and Cons

  • "In terms of stability, the product is good."
  • "If you're going for Rubrik, you are not opting for the tape library because Rubrik doesn't have the fiber cable connected to the tape library."

What is our primary use case?

Our primary use is for our data and software platforms.

What is most valuable?

In terms of Rubrik Go's most valuable features, their VM features are good.

What needs improvement?

If you're going for Rubrik, you are not opting for the tape library because Rubrik doesn't have the fiber cable connected to the tape library. But if a customer is looking for backups on the tape library, it should all work because in between there is a third-party user indicator. If Rubrik had provided such features, like how Nutanix does, it would be better since there is a dependency on the physical software. So, all this comes into the picture again and we need to have a separate tape library to configure it. If you are not opting for the tape, then it makes a good solution. Because with Rubrik, you can either keep the data on disc or you can simply put it on the cloud. It's up to us.

The implementation took a long time for me because they have some concerns getting the requirements and procuring the other things, such as the licensing and the tape libraries. So, that took a long time for me to get done. But implementation is straightforward with Rubrik. But that sort of thing takes time for production.

It has good features. With the integration with the cloud, you can save the backups but, that is really why I need to get the backups on that. I need to test the linework. That is the reason I didn't switch over completely to Rubrik. Still, my backups are on it.

For how long have I used the solution?

I have been using Rubrik Go for eight months.

What do I think about the stability of the solution?

In terms of stability, the product is good.

What do I think about the scalability of the solution?

I don't have any issues with scalability. There are not many users in my company using it, mostly just me.

Which solution did I use previously and why did I switch?

Currently, I am using Veritas. I didn't switch. I just checked Rubrik as of now because I needed to know the ins-and-outs of how it works and what other features it has and what it supports.

It has these things, but I still haven't really switched, so I couldn't comment on that because I was just searching the blogs. A few of them are saying that they have third-party integration. If there are any issues we need to open a case with the staff because Rubrik is not a consultant with that.

How was the initial setup?

The initial support was good but had some limitations. The thing with this particular product is that there is a dependency on the support team - for example, for data and what is needed for backup. It can publish from your end and if you know anything, you can certainly jump into that console and publish that from your end. But when it comes to the Rubrik, you can't do anything except Black Box because the support team needs to incur some credentials from their end and then they'll start troubleshooting these things. Beforehand, we can't do anything on that. So, there is a dependency there.

It did not take very much time. But configuring the tape library on the Rubrik took a long time for me to configure online because it has the third-party indicators. So, because of that, it took a long time for me.

What about the implementation team?

We did the installation through our own team in our company.

What's my experience with pricing, setup cost, and licensing?

Rubrik's licensing is on a yearly basis. It depends on how much storage you are utilizing online. Sometimes if we go over the VM basis, it will cost us more, so we go on a capacity basis. So, it depends on how much storage you are procuring and backing up. We got the license for the storage.

What other advice do I have?

On a scale of 1 - 10, I'd give Rubrik Go an 8.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RR
Solutions Engineer at a tech services company with 501-1,000 employees
Reseller
Top 10
Offers hardware upgrades but the reporting could be improved

Pros and Cons

  • "Even though the data is already in the cloud, it's an AWS, so by accessing the on-prem appliance you can still search because it is indexed from that appliance."
  • "Reporting could be improved. For now, it's only exported to CSB files."

What is our primary use case?

I'm a solutions engineer working for a distributor company in the Philippines. Our clients are generally medium to enterprise size. The product is quite expensive it's so not suitable for small companies. We have deployed to about nine companies in the past couple of years and it's usually only the backup administrator that deals with the product.  

What is most valuable?

The most valuable feature with Rubrik is that even though the data is already in the cloud, it's an AWS, so by accessing the on-prem appliance you can still search because it is indexed from that appliance. It can be restored from cloud directly to your Rubrik or to the terminal unit or server. With other similar solutions that the competitors produce, the granular file-level restoration requires restoration of the whole image. 

Rubrik also provides hardware upgrades. If you're subscribed and there's a new model or new generation of Rubrik, they will replace the old with the new.

What needs improvement?

One of the issues with the product is that you cannot postpone a specific backup job. If you try to do that, every backup job is paused. It's a global pause, not just a specific object-level pause. I would like to see them include a feature that would allow me to pause per object level because if you pause the backup now, it pauses global branding backups. Also, reporting could be improved. For now, it's only exported to CSB files. It would be better if it were a PDF and would save having to transfer from a CSB file. 

For how long have I used the solution?

I've been using this product for about three years. 

What do I think about the stability of the solution?

Having used the product for three years, it's stable. The usual warranty of an appliance is three years so things might change in the next year or two.

What do I think about the scalability of the solution?

It's scalable but as I said earlier, if you want to scale up, you need to add additional appliances.

How are customer service and technical support?

The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to priority status and will contact you very quickly to assist. It's very good. 

How was the initial setup?

To deploy the product is quite simple. It only takes about 15 minutes. If a customer has carried out vulnerability assessments and testing, then any issues are sorted out before deployment.

What's my experience with pricing, setup cost, and licensing?

In terms of appliances, there isn't any complex licensing. Extra costs are related to capacity. If you need to archive your data in the cloud, that would involve an additional license fee.

It's an expensive product. Most of the target customers are from major vendor-based enterprise companies but on the other hand, each appliance comes with a good warranty. 

What other advice do I have?

Rubrik is a backup or cloud data management company but they are now focusing on the security side and are including data classification. I don't know if that's a good thing. I always recommend the version prior to the latest one. If there are any issues with bugs or something isn't quite right in the latest version, you can avoid the trouble.

Cloud is still new in the Philippines and many companies are still not using it. Most of our clients here use private cloud but some are using AWS rather than Microsoft Azure. 

This is a good product if you're using VMware but if you're using physical objects on Microsoft Hyper-V it's quite difficult because they don't have good integration with Microsoft.

I would rate this product a seven out of 10

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Rubrik, Clumio, Metallic and others in SaaS Backup. Updated: November 2021.
552,695 professionals have used our research since 2012.
AD
Senior Consultant at a computer software company with 10,001+ employees
Real User
Top 20
Easy to install with a large cloud compatibility but needs better documentation

Pros and Cons

  • "The solution is easy to install; our team just has to put together the plan, give it to IT and let them handle it. Other solutions are quite complex, but this is much simpler."
  • "If you were to compare it to, say, EMC, the availability of the documentation, training programs, and end-user education aren't as good. Rubrik could improve this."

What is our primary use case?

We propose and deploy the solution for our clients. 

What is most valuable?

Clients find the cost very good and enjoy the large cloud compatibility. It also has good automation.

The solution is easy to install; our team just has to put together the plan, give it to IT and let them handle it. Other solutions are quite complex, but this is much simpler.

What needs improvement?

The support needs to be improved. There are some areas where we're dependant on the support team and we can't resolve issues that are on-site. The solution doesn't give too much user interface to the end-user and seems to hold back a lot of resources. 

If you were to compare it to, say, EMC, the availability of the documentation, training programs, and end-user education aren't as good. Rubrik could improve this.

The solution could benefit from duplication.

For how long have I used the solution?

I've begun to get familiar with the solution. I've used it for the last two months or so, and have attended some workshops although I haven't done any operations on it yet.

What do I think about the stability of the solution?

The stability of the solution is good. Initially, it wasn't that stable. However, since deployment, it's been improving.

What do I think about the scalability of the solution?

The scalability of the solution is good.

How are customer service and technical support?

Technical support isn't that good, especially if you compare it to a competitor like EMC.

Which solution did I use previously and why did I switch?

I've previously used EMC. While Rubrik is easier to install, EMC has much better documentation for the end-user to take advantage of.

How was the initial setup?

The initial setup is very straightforward, especially when you compare it to traditional backup solutions.

What other advice do I have?

We work with a hybrid deployment model.

I'd advise others to look at their environment before considering the solution. Users considering it should take time to figure out their scalability expectations as well as what other applications they're running and what their database is.

Although I haven't been working with it too much, I'd rate the solution seven out of ten. It's a new product and we still have to test it on an enterprise level.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
CU
Infrastructure Specialist at a comms service provider with 10,001+ employees
Real User
Top 10
Easy to use, good technical support, and everything is contained in a single box

Pros and Cons

  • "It has an easy-to-use interface that is not complicated."
  • "Being a modern backup solution, Rubrik should have an option to back up a Kubernetes cluster."

What is our primary use case?

We use Rubrik Go for backing up virtual machines. It is a hyper-converged backup appliance that we are testing and expect to put into production. It is currently running on our test platforms.

What is most valuable?

The most valuable feature is that it is a hyper-converged backup appliance with everything in one box.

It has an easy-to-use interface that is not complicated.

What needs improvement?

There should be an option to generate reports in PDF format, rather than only in Excel, or CSV format.

Being a modern backup solution, Rubrik should have an option to back up a Kubernetes cluster. Other solutions support this, yet I have not even seen it on their roadmap. It is the next big thing that is happening in the market, so it needs to be supported.

For how long have I used the solution?

We have been using Rubrik Go for the past two months.

What do I think about the stability of the solution?

We have had no problems with stability. So far, so good.

What do I think about the scalability of the solution?

We wanted to try the appliance so we bought a smaller plan and have not tried to scale. We wanted to test the performance. After some more testing, we will put it into production.

How are customer service and technical support?

We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they are very sound.

How was the initial setup?

The initial setup is very straightforward.

I was doing a comparison with one of my colleagues who was setting up a different backup appliance. It took my colleague about two weeks to complete the installation because of the complexity, whereas it took me about two hours before I could start performing backups.

During the implementation, we had a Rubrik consultant on-site for two days and we were able to complete everything except for the database backup.

What's my experience with pricing, setup cost, and licensing?

This is a very costly solution.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Maan Othman
Senior presales consultant at Waseela
Reseller
Top 5Leaderboard
A great solution for protecting your data regardless of their location

What is our primary use case?

I am a systems integrator. I sell this solution to our customers. Our customers use this solution to protect their on-premise environment. To protect virtualization, physical servers, and for protecting their database for customer safety. They even use it to protect cloud workloads and Office 365 for their customers. Sometimes our customers use it for PR purposes or for business continuity purposes.  Some of our customers have 400 users. Other customers of ours have 200 users and some more of our customers have 150 users using Rubrik Go. We also have a customer in Saudi Arabia with almost 1000 users. We definitely plan to keep reselling this solution.

What is most valuable?

Rubrik Go is very simple to use.

What needs improvement?

You should be…

What is our primary use case?

I am a systems integrator. I sell this solution to our customers.

Our customers use this solution to protect their on-premise environment. To protect virtualization, physical servers, and for protecting their database for customer safety. They even use it to protect cloud workloads and Office 365 for their customers.

Sometimes our customers use it for PR purposes or for business continuity purposes. 

Some of our customers have 400 users. Other customers of ours have 200 users and some more of our customers have 150 users using Rubrik Go. We also have a customer in Saudi Arabia with almost 1000 users.

We definitely plan to keep reselling this solution.

What is most valuable?

Rubrik Go is very simple to use.

What needs improvement?

You should be able to add more workloads to Rubrik Go. 

Also, they have a cloud product called Polaris — they should make it available on-premise, as well. 

For how long have I used the solution?

I have been dealing with this solution for almost four years. 

What do I think about the scalability of the solution?

Rubrik Go is both very scalable and stable.

How are customer service and technical support?

The technical support is wonderful. Very cooperative and informative.

How was the initial setup?

The initial setup is very easy and straightforward. It's much easier to set up than other products I have worked with.

Deployment only takes two days.

What's my experience with pricing, setup cost, and licensing?

It's an expensive product if you compare it to traditional backup solutions; however, if you compare it as a total cost of ownership for a solution, it is not.

What other advice do I have?

I would absolutely recommend Rubrik Go to other businesses. 

On a scale from one to ten, I would give this solution a rating of nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
AhmedSamir
Systems Consultant at a tech services company with 11-50 employees
Consultant
Top 10
Simple to use, easy to implement, and the performance is good

Pros and Cons

  • "The most valuable feature is the ease of use for backing up VMs."
  • "I would like to see better integration with applications, such as those from Microsoft, to make backing up from those applications simpler."

What is our primary use case?

We are a system integration company in Egypt and we provide services to local customers. This is one of the solutions that we use for our clients and we have several different use cases.

What is most valuable?

The most valuable feature is the ease of use for backing up VMs.

The speed of reading and writing VMs is very good.

What needs improvement?

I would like to see better integration with applications, such as those from Microsoft, to make backing up from those applications simpler.

For how long have I used the solution?

I have been using Rubrik Go for the past six to nine months.

What do I think about the stability of the solution?

Since we began with this solution more than six months ago, I haven't heard of any trouble or complaints from our customers.

What do I think about the scalability of the solution?

Scalability is fine and it is one of the great benefits of Rubrik Go.

How are customer service and technical support?

To this point, we have had no experience with technical support.

Which solution did I use previously and why did I switch?

I also have experience with Commvault complete and Acronis.

The performance of Rubrik is similar to that of Commvault. Commvault has all of the features that you want from a backup solution, including things that other solutions do not have, apart from Symantec.

How was the initial setup?

I found the initial setup to be quite easy.

What other advice do I have?

I would recommend Rubrik Go.

This solution is very simple and easy to use, and it is easy to implement, but I would like more enhancements and features to be added.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AK
Enterprise Solutions Architect at a tech vendor with 5,001-10,000 employees
MSP
Top 10
Cost effective and has good storage efficiency, but scalability needs to be improved

Pros and Cons

  • "The most valuable feature is the storage efficiency, as the storage footprint is very good."
  • "Integration with the client is something that needs to be improved."

What is our primary use case?

We use Rubrik Go to back up our enterprise infrastructure, which contains both Linux and Windows machines.

What is most valuable?

The most valuable feature is the storage efficiency, as the storage footprint is very good.

What needs improvement?

Integration with the client is something that needs to be improved.

Scalability can be an issue because of the appliances, so improvements can be made in that regard.

I would like to see easier migration.

What do I think about the stability of the solution?

The stability is good. We use Rubrik Go on a daily basis.

What do I think about the scalability of the solution?

There are challenges with scalability due to the appliances.

How are customer service and technical support?

We have not had a need to contact technical support.

Which solution did I use previously and why did I switch?

Prior to using this solution, we used Dell EMC NetWorker. We switched to Rubrik because it was cheaper.

How was the initial setup?

The initial setup of this solution was simple and it took about a week to deploy.

We have two engineers who are responsible for maintenance.

What about the implementation team?

An integrator assisted us with our implementation.

What's my experience with pricing, setup cost, and licensing?

Rubrik Go is more cost-effective than similar solutions by other vendors.

Which other solutions did I evaluate?

We also looked at Veeam before settling on this solution.

What other advice do I have?

I would recommend Rubrik Go and my advice for anybody who is implementing it is to be clear on the subscription and the plans, as well as the migration effort that is required.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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