Rubrik Room for Improvement
System Administrator at a manufacturing company with 51-200 employees
We would like to see more support for Hyper-V. They support Hyper-V and it works with our CloudOut, the cloud DR, but they seem to add features for VMware first and Hyper-V gets added second or sometimes several releases after the VMware feature comes out. Seeing more support for Hyper-V would be a plus.View full review »
Storage Administrator at a healthcare company with 5,001-10,000 employees
The interface is still slightly clunky and has room for improvement. They do work with us whenever we mention anything that needs to be done or anything that we want. We find that bringing up the management interface is a little slow and not as intuitive as we would like, but it's been getting better as it evolves.
Rubrik is a somewhat new company, so it needs to become a little more established, and that just comes with time. It's not really too much of a concern or a weakness. It's just something that hasn't happened yet.
Capacity reports could definitely be improved. It's hard to determine what is using the space and why. For instance, you can see that some host is using 2 TB on the Rubrik node and the disk space on that host is 400 GBs. It's hard to explain how there can be 2 TBs of data on local storage when nothing has changed on the host for the past three days.
They have improved a lot on the SLA reports. We used to get a lot of false alerts before, because a snapshot was missed. In the reports it would remain a "non-compliant to an SLA for 42 days, until the 42 cycles were done. They've removed that. If it misses an SLA and if you take another snapshot or to take an automatic backup, it automatically fixes the SLA report to show us it's protected.
Most of their documentation for cloud stuff can be improved. This could be old information, as we did the PoC last year and maybe their documentation has been updated now, but we literally had to contact support every day, and at every step for things like, "Okay, what do we do with the AMIs? How do we get Rubrik configured? How do we convert the image?" None of that was available in a single documentation format. It was spread around in different documentation.View full review »
Looking at how the data is broken down, we can see the total story, but sometimes it's difficult to see how big a particular snapshot is. Across 90 days of snapshots, which one is a particularly large one? Looking at the data holistically could be a lot easier.
With the Radar product, it would be helpful if it gave us a bit more insight into the alerts. It might be alerting on an object like this VM, but what particularly on that? A bit more oversight, without having to do digging, is the biggest gap they should be filling now.View full review »
Director of Technology at a financial services firm with 201-500 employees
I would love to be able to just get from the dashboard to a file that I need, or a system that I need. I believe that right now, there's the ability to search by system name, and then it will take you to the system. It would be great if I can reduce the number of clicks that I need to take in order to do a restore, or maybe to a system and the file, or maybe just directly to the file. It would be like continuous integration with PowerShell.
As we go into the Cloud in addition to Polaris, I would love to see a future where I can back up pieces of the Cloud, perhaps ARM templates or Azure Active Directories from the Cloud to on-prem. I know it sounds counter-intuitive, but just as the Cloud becomes more popular and used on a daily basis, I would love to have just a single pane of glass to provide visibility into the backups.View full review »
Senior Technology Architect at a comms service provider with 1,001-5,000 employees
There is always room for improvement with some shortcuts for the web interface. They could make it even more beautiful. While there is always room for improvement, it is already a great product from a UI point of view.
It would be nice if we could do a live mount of the Nutanix AHV VMs, but this is not really an issue on the Rubrik side. This is more an issue on the Nutanix side because they need to share the relevant API to allow Rubrik to do that. I know Rubrik is intensively discussing with Nutanix to solve this problem, or at least to open this functionality to the rest of its customers. That would be nice to have the Nutanix AHV live mount, but this is probably for the future. I know it is on the roadmap, but it is not easy because there are some politics between the two vendors.
Today, there is no way to migrate archives from one location to another. This is being evaluated by Rubrik at this time. I know because I am pretty much involved with the Rubrik engineering team as a customer advocate.View full review »
The Office 365 protection could be improved. Specifically, the design of deploying a Kubernetes cluster to Azure for protecting Office 365, and only being able to protect in Azure Blob storage, is something that should be improved. Our preference would be to protect external to Azure. We could backup using the local bricks or appliances that we already have from Rubrik or alternatively, have the capability to protect out to AWS using alternative storage that's not visual-based.View full review »
Sr Storage Administrator at a insurance company with 501-1,000 employees
Our main Rubrik guy has used the API. I continually hear that it needs better documentation. I can't even get the API to work right but that's mainly on me.
If there was something that we could get Rubrik to fix, it would be when our DBS takes snapshots of a server or the database, the replication doesn't kick off fast enough. They can't remote it to the peer site and manipulate it back up in order to move it over, take a copy of production, slap it over, and test it out. As I understand, they are working on it. Replication works. We also get spoiled by how good things are now. We get to a point where it is so easy but when something isn't instant gratification, it seems that everything else is so amazing, why isn't this right?
They're doing everything I need it to do. When everything works so well, and it's so fast, and then you stumble upon something that's not the speed of light, it's confusing.View full review »
I would like to see Rubrik better integrate with Microsoft Active Directory. Instead of just backing up a full domain controller, I would like the solution to have Active Directory object knowledge so we can restore specific objects in Active Directory versus restoring the whole domain controller.View full review »
I would like to see the entire Office 365 product suite backed up by Rubrik. For instance, they do SharePoint and Exchange online, but they don't back up Microsoft Teams. So, I would like to see more of the Office 365 suite added into their backup capabilities.View full review »
They have what's called an organization which means different groups of access to Rubrik, but the alerting only goes to the admins. My suggestion to Rubrik is to make sure that the separate organizations or groups of users get the appropriate alerting.View full review »
The Polaris piece could use improvement. When you get a report and you have events that are suspicious, you cannot drill down and find out why it's suspicious. You only know it's suspicious, but you don't know the root cause. Other than that, everything works well.
Senior Systems Manager at a construction company with 1,001-5,000 employees
At the time of this review, Rubrik is still missing several components to their Office 365 backup offering. These ideas have been voiced to Rubrik and their product management team.
It's been our experience that when our ideas are surfaced to Rubrik, we are brought into a feedback session with Rubrik's product team. We now view Rubrik as a partner in our business continuity and disaster recovery strategy.View full review »
We would like to be able to do granular restores directly from Exchange. Also, more granular management of VM backups would help.View full review »
Network Specialist, Information Technology at a university with 1,001-5,000 employees
The reporting, in particular the customization of reports, needs to be improved. It should be more user-friendly and a little bit easier to do. The reports should be less dull, as they are a little bit too technical for management.
When upgrading the software, the data on the node being upgraded should still be accessible from the other nodes.View full review »
The reporting in the dashboard and reporting for extractions both need improvement. I would suggest making them easier to understand and use, not just out-of-the-box. We should also be able to customize them.View full review »
IT Manager at a manufacturing company with 1,001-5,000 employees
The solution would be better if it was cheaper and cost us less to use.
The solution could be more user friendly. The current UI could be improved considerably, which would make it more comfortable to navigate.
The solution needs Continuous Data, or CDP. It may be that we don't have it because we have an older version. It may be on version 5.2 or 5.3 already.
The solution needs to be more secure and needs to better protect against ransomware.View full review »
Assistant Vice President at a financial services firm with 501-1,000 employees
The integrated reporting is not really that nicely built. The reporting functionality could definitely be a little bit more customizable from an administration perspective, with an easier to understand interface.View full review »
General Manager - IT Infrastructure / Security at a pharma/biotech company with 5,001-10,000 employees
There are some features Rubrik planning to give in next version. For instance, a tool where we can integrate with our SAP HANA native tool directly from the HANA studio/HANA Cockpit, to trigger backup and restore. We understand it is available in the new version, looking forward to it.View full review »
Principal at a venture capital & private equity firm with 51-200 employees
It is a lot more expensive than other solutions, but you get what you pay for.View full review »
The user interface could be improved, it's pretty rough.