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Anthony Debyser
BI Architect at ArcelorMittal
Real User
Top 5
User-friendly, very scalable and stable for dashboard design, but still with plenty of room for improvement.
Pros and Cons
  • "Its user-friendliness is valuable. It is a product for end-users and not for IT, which is an advantage."
  • "It still lacks a lot of functionalities as compared to other tools such as Power BI or Tableau. Sorting is not working as well as it works in Tableau. A lot of other things are also not at the same level. Their technical support is not perfect and could be better. It takes a lot of time to have lacking functionalities implemented. Its integration with the BW backend should be better. Both solutions are from the same vendor. They position SAP Analytics Cloud as a reporting tool on top of the BW environment, but the integration between both is not yet 100%. For example, user management is still not synchronized."

What is our primary use case?

We have our data stored in SAP BW. SAP Analytics Cloud is now the main Reporting Tool from SAP. We are gradually shifting the reporting from BO Webi / BO Lumira / BEx Wad to SAC.

How has it helped my organization?

It improves the buy-in from business for SAP technology.

What is most valuable?

Its user-friendliness is very valuable for end-users. It allows them to create dashboards without very experienced IT knowledge (compared to BO Lumira).

What needs improvement?

Though it's the best placed product when working with an SAP BW backend, it still lacks a lot of functionalities when compared to other tools such as Power BI or Tableau

The technical support of SAP is not perfect and could be much better. 

It takes a lot of time to have lacking functionalities implemented.

The integration with the BW backend can still be improved. Though both solutions are from the same vendor and the tool is positioned as "the" reporting tool on top of a BW environment, the integration between both still lacks a smooth integration. For example, authorization management is still not synchronized out of the box.

For how long have I used the solution?

We were amidst the first adaptors of SAC and have seen it growing to a more mature level.

What do I think about the stability of the solution?

It is quite stable. We had very limited downtime in the past years. The continuous upgrades (cloud) can deliver sometimes moments of surprise, certainly when the layout is impacted.

What do I think about the scalability of the solution?

It is very scalable.

How are customer service and technical support?

Their technical support is not perfect and could be better. SAP Analytics Cloud is still lacking a lot of functionalities as compared to its competitors, and when we address these questions to SAP, it takes a lot of time to have these functionalities implemented.

Which solution did I use previously and why did I switch?

Yes, multiple tools: WAD, BO xCelcius, Lumira. 

It is the future vision of SAP (for now).

How was the initial setup?

The initial setup of SAP Analytics Cloud is easy because it is a cloud product. You can start using the environment very soon after the decision to do so is taken.

What about the implementation team?

In house with a little help during startup from SAP.

What's my experience with pricing, setup cost, and licensing?

Its pricing is fair when compared to its competitors.

Which other solutions did I evaluate?

Tableau, Power BI. From a user perspective, much more flexible and functional, but lacking the proper integration with SAP BW.

What other advice do I have?

If your data is stored in the SAP environment, it is still the best tool in the market. Microsoft Power BI and Tableau are very nice in functionality and layout, but they lack functionality when you link them to an SAP database.

My suggestion would be to use the tools from the same vendor. The reporting tool should be from the same vendor whose backend system you are using. I advised the same in our company because we have a lot of tools. If you have an SAP data warehouse, then use tools from SAP on top of this data warehouse. If you have SQL Database, then Microsoft Power BI is more suitable.

I would rate SAP Analytics Cloud an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP Architect/ Business Analyst BPC, BW , SAC , FI at a educational organization with 10,001+ employees
Real User
Top 5Leaderboard
Good user interface but needs more competitive pricing
Pros and Cons
  • "The features that I have found most valuable with SAP ERP products are their good user interface, stability, functionality, and good interface options."
  • "They need a better scalability rate."

What is our primary use case?

SAP ERP itself is not a product, it is a suite of products. There are multiple products within SAP ERP or the Business One suit. Analytics for Cloud is one of them. There are multiple other products that we could see if I had different modules. It depends on what module you are.

My primary use for SAP Analytics Cloud Planning is dashboard reporting, forecasting, budgeting, predictive analytics and so on.

SAP ERP products are mainly for business processes improvement.

What is most valuable?

The features that I have found most valuable with SAP ERP products are their good user interface, stability, functionality, and good interface options.

What needs improvement?

In terms of what could be improved, I would say their positioning. Effectively there are too many parts from SAP in the planning and consolidation space. If they want to position SAP Analytics Cloud for this space, they need to position it properly and make sure that the other products are also positioned alongside it in such a way that the customer doesn't get confused. That's one more supportive thing. Other than that, the scalability, stability and all that, need to be improved. They need a better scalability rate.

Additionally, SAP ERP could have more competitive pricing, more openness, more accessibility, more standard products, and more planned releases to the new features.

For how long have I used the solution?

I have been using SAP Analytics Cloud for close to one year and SAP ERP for 15 years.

What do I think about the stability of the solution?

In terms of stability, SAP Analytics Cloud is still a relatively new product. From a stability point of view, I won't comment because it's recently in the market. I'm sure the new, upcoming releases will be in the right direction to make the product more stable.

What do I think about the scalability of the solution?

In terms of SAP ERP products' scalability, I am a contractor, I don't work for a particular organization, so it depends on where you are implementing. It varies from 5,000 to 20,000 or even 100,000 people using the product.

In terms of numbers of users using SAP Analytics Cloud, it's not financial planning so it is relatively smaller, it may be around 500 users.

How are customer service and technical support?

In terms of support, it has been really good. They have a good understanding of the product.

How was the initial setup?

The SAP ERP products are not easy to install. But it has its own sequence of steps that we need to follow. But it's not that complicated either.

What's my experience with pricing, setup cost, and licensing?

Generally, in terms of all SAP products, the licensing cost is at a slightly higher price. They need to make it more competitive.

What other advice do I have?

I would recommend the SAP ERP and Analytics Cloud products for users who want to start using it. In general, on a scale of one to ten, I would give SAP ERP an eight.

On a scale of one to ten, I would rate SAP Analytics Cloud a seven.

I would like to see more standardization here.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Learn what your peers think about SAP Analytics Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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SAP Associate IT Consultant at a computer software company with 5,001-10,000 employees
MSP
Top 20
User-friendly, feature-rich, and stable
Pros and Cons
  • "The most valuable features are the analytical application and the user story."
  • "SAP Analytics Cloud requires a lot of coding and I would like the coding to be somewhat minimal."

What is our primary use case?

We are using this solution for the analysis of the daily sales with this particular project that we are working on. 

We also analyze what items are used daily, and how many items there are. We are using this solution to gather this information.

We are also using this for protection.

What is most valuable?

The most valuable features are the analytical application and the user story.

I have used all of the features that are available with this solution, including the dropdown list filter, radio button, and R Visualization.

Related to storage there is the Numeric point, geo-map, latitude, and longitude.

The interface is user-friendly.

What needs improvement?

With the R Visualization, the coding is somewhat complex.

SAP Analytics Cloud requires a lot of coding and I would like the coding to be somewhat minimal. When I use other tools, they don't require a lot of coding. There is coding for columns and that is fine, that is minimal. 

For how long have I used the solution?

I have been working with SAP Analytics Cloud since I started with this company, two and a half years ago.

We are using a live connection.

What do I think about the stability of the solution?

It's a stable solution. We have created the connections and we help pull the data. We have not had any issues.

What do I think about the scalability of the solution?

We have not tried to scale this solution. We had two users, but now I am the only person who is using this solution.

At this time we only have one project running with SAP Analytics Cloud. We are expecting that more will decide to use it, but we haven't had any contracts related to this solution.

How are customer service and technical support?

We have not contacted technical support or submitted any tickets.

How was the initial setup?

The initial setup was complex.

It took seven months in total. Three months to deploy and before going live, there were several months of testing to ensure that everything was completed.

What about the implementation team?

I completed the setup and deployment and needed help from an integrator for the data.

What other advice do I have?

I would recommend SAP Analytics Cloud to others. It is a good solution but I want to suggest that they minimize the coding by using the analytical application.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sameet Kumar
Data Governance Data Quality - Lead at Syngenta
Real User
Good connectivity with other products allows one to see different data sources
Pros and Cons
  • "I like the connectivity the solution provides with other products."
  • "The solution should include other scripting languages as well, such as Python."

What is most valuable?

I like the connectivity the solution provides with other products. One can see different data sources, such as SAP ERP and the in-house hub which they provide. It allows one to create a business warehouse and then get the data import from there as well. So too, the solution is multi-dimensional, meaning the person can use a flat file and collect data from different sources. 

What needs improvement?

When importing data from a different source, the solution should also act as an ETL tool to allow for the task permissions with the live data. 

The solution could be more stable. I rate its stability as a seven out of ten. 

I rate the scalability as a seven out of ten, as the solution occasionally falls to pieces and requires us to tweak our scripting. Scalability definitely needs to be improved. 

The solution should include other scripting languages as well, such as Python. Also, I am curious to see if they will include AI and ML capabilities going forward. 

For how long have I used the solution?

I have much experience working with SAP Analytics Cloud, as I have been doing so for two-and-a-half years. 

What do I think about the stability of the solution?

The solution could be more stable. I rate its stability as a seven out of ten. 

What do I think about the scalability of the solution?

I rate the scalability as a seven out of ten, as the solution occasionally falls to pieces and requires us to tweak our scripting. Scalability definitely needs to be improved.

How was the initial setup?

The initial setup is straightforward. We are talking about a complete package which is supplied by SAP itself. So, once the person has the package online, he can simply use it on the spot. There is no setup required. 

What other advice do I have?

If someone is using an SAP environment in their businesses, it's good to adapt SAP Analytical Cloud. But, if the person is using another ERP software, say, QuickBooks, there are other market options to opt for. The solution works well if one is using the SAP package. 

I rate SAP Analytics Cloud as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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BI Consultant at a tech services company with 51-200 employees
Consultant
Top 20
A flexible, stable, and comprehensive BI solution that provides reporting, planning, and predictive analytics
Pros and Cons
  • "It is a comprehensive BI solution that provides reporting, planning, and predictive analytics in one solution. You don't have to buy three different products. It is very flexible. It can be implemented very quickly. It has a lot of out-of-the-box scenarios that you can use for quick deployment."
  • "It should have the flexibility for scoping the story and models. When you use it in a three-layer architecture, you struggle with the fact that you usually have just one SAP Analytics Cloud tenant, and you have to switch the connections, which might be an issue for bigger developments. For the development role, there should be an option to switch between development and production scenarios."

What is most valuable?

It is a comprehensive BI solution that provides reporting, planning, and predictive analytics in one solution. You don't have to buy three different products.

It is very flexible. It can be implemented very quickly. It has a lot of out-of-the-box scenarios that you can use for quick deployment.

What needs improvement?

It should have the flexibility for scoping the story and models. When you use it in a three-layer architecture, you struggle with the fact that you usually have just one SAP Analytics Cloud tenant, and you have to switch the connections, which might be an issue for bigger developments. For the development role, there should be an option to switch between development and production scenarios. 

For how long have I used the solution?

I have been using this solution for a year. I am using its latest version.

What do I think about the stability of the solution?

It is definitely stable.

What do I think about the scalability of the solution?

It is scalable. Many customers are using this solution. They usually have less than 100 users.

How are customer service and technical support?

Their support is fine. Its information and support pages are also very organized.

How was the initial setup?

It is a cloud solution. You don't have to install it. You just buy the license and activate the users.

What's my experience with pricing, setup cost, and licensing?

Its licensing is on a monthly basis.

What other advice do I have?

I would recommend this solution. Generally, their roadmap is full of good innovations. They focus a lot on things that can be improved and bring the improvements that you don't even realize that you need. They are great.

I would rate SAP Analytics Cloud a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Sherif-Hassan
Senior Consultan at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Easy to onboard new users with decent pricing and good reliability
Pros and Cons
  • "It offers good backup capabilities."
  • "Technical support could be more helpful and responsive."

What is our primary use case?

The solution is good for handling projects via dashboards for finishing projects and understanding budgets (if we're over or not), financials, working capital, et cetera.

What is most valuable?

If you need to give a chart for training for sales, you can show profits for the company. You can use it for smart discovery and for using data to search and give you more date information about the data and what happened when.

The pricing is decent.

The onboarding process is pretty good. 

It offers good backup capabilities. 

The solution is stable.

The scalability is there if you need it.

What needs improvement?

Technical support could be more helpful and responsive. 

For how long have I used the solution?

We've been using the solution for six years. 

What do I think about the stability of the solution?

The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

The solution is scalable and easy to expand.

How are customer service and support?

While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.

How was the initial setup?

It's easy to onboard users at the outset.

What was our ROI?

It's a good investment. 

What's my experience with pricing, setup cost, and licensing?

The pricing is okay. It's not overly expensive. 

That said, sometimes I only need to deploy one user and it's expensive. You need to buy it in bulk, for maybe five users or more. 

What other advice do I have?

We are an implementor. 

We are using the latest version of the solution.

I'd rate the solution at a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
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Manager Finance at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
A user-friendly and flexible solution that combines BI and predictive analytics
Pros and Cons
  • "It's so user-friendly."
  • "I would also like to have more advanced features for predictive analytics."

What is our primary use case?

We use it for all our reporting right now. Everything is happening in SAP, and all dashboards are there, and all data comes through in real-time. We have thought management there, and Azure Operations Management is dependent upon SAP.

What is most valuable?

It's so user-friendly. The configuration is done by the user, not by an IP or anybody. It's also very flexible.

What needs improvement?

I would like to have some functionality when they have a live connection with our BW. Some of the functionalities SAP promotes, like integration, aren't available to me. I would also like to have more advanced features for predictive analytics.

For how long have I used the solution?

We have been using SAP Analytics Cloud for a few months.

How are customer service and technical support?

I'm not satisfied with technical support because they're taking some time. Sometimes I think they could be faster.

How was the initial setup?

It's cloud-based, and no installation is required. Deployment time and the number of personnel largely depends on the project. The implementation time was less than three months, and I think it was quite easy.

What's my experience with pricing, setup cost, and licensing?

I think we have 50 active licenses. Right now, I think it's okay, and it's fine for us. It's not that costly as such for the time being.

What other advice do I have?

I would recommend this product to potential customers.

On a scale from one to ten, I would give SAP Analytics Cloud an eight.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BI Solution Architect at a manufacturing company with 10,001+ employees
Real User
It provides the integration we require, but it needs to add more visualization features to be a robust solution
Pros and Cons
  • "We mainly use Analytics Cloud because it integrates with other SAP solutions. Our ERP is an SAP product, and our back-end is SAP Business Warehouse, so integration is an essential factor."
  • "SAP could add some more visualization features to Analytics Cloud, like charts and analytics. I would also like to see some more data cleaning and ad hoc functions added to this solution."

What is most valuable?

We mainly use Analytics Cloud because it integrates with other SAP solutions. Our ERP is an SAP product, and our back-end is SAP Business Warehouse, so integration is an essential factor.

What needs improvement?

SAP could add some more visualization features to Analytics Cloud, like charts and analytics. I would also like to see some more data cleaning and ad hoc functions added to this solution.

For how long have I used the solution?

I've been using SAP Analytics Cloud for almost three years now.

What do I think about the scalability of the solution?

We have around 1,500 people using Analytics Cloud. Everyone from the lowest interns to the C-level suite uses it. 

How are customer service and support?

I rate SAP support seven out of 10. It's good but not at the expected level.

How was the initial setup?

Setting up Analytics Cloud is straightforward because it's a cloud service provided by SAP. Once you sign the contract, they give you the URL, and you can use the product. Everything is out of the box.

Which other solutions did I evaluate?

We considered Microsoft BI, but it didn't have the same seamless integration with SAP.

What other advice do I have?

I would rate SAP Analytics Cloud seven out of 10 because the product needs to mature a lot. SAP still needs to add several features to make it a robust BI solution. For example, they should improve the charts and table components.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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