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Specialist - RSA Archer at a tech services company with 10,001+ employees
Real User
Complete end-to-end solution that's easy to integrate and customize
Pros and Cons
  • "Integration is another great aspect of RSA Archer. From the beginning, integration has been a central focus for RSA, and Archer has always integrated well with most tools on the market today."
  • "RSA Archer might be a bit expensive for small companies because it's a vast tool."

What is our primary use case?

I'm an administrator for RSA Archer and a consultant, so I create platforms for various businesses based on their requirements. RSA Archer is a GRC tool, so RSA Archer controls and regulates different enterprise GRC solutions and IRM modules. I create those platforms for various business users according to their specifications. They provide us with the storyline, and then we advise them on ways to use RSA Archer to manage their processes. And then, once that is done, we create an RSA Archer platform.

How has it helped my organization?

RSA Archer has updated its UI many times. And the UI is now much more rich and user-friendly. That's one of the major things that they have changed recently. Our business users are much more comfortable with the latest UI. Also, the reporting mechanism inside RSA Archer is another thing that is very user-friendly. And all the business users, in most of the cases I've seen that they are very comfortable in using the reporting tools.

What is most valuable?

RSA Archer is a valuable tool because it can manage the end-to-end functioning of any enterprise GRC module, such as compliance and risk management or business continuity plans and the entire BCM module. RSA Archer also provides many out-of-the-box solutions, which are use cases derived from the standards for GRC or risk management, governance, and compliance. It provides an end-to-end mechanism for business users on a single platform. That includes reporting, managing workflow, creating documentation, or tracking a process where you need to get approval from the various levels within the organization's hierarchy. 

Integration is another great aspect of RSA Archer. From the beginning, integration has been a central focus for RSA, and Archer has always integrated well with most tools on the market today. RSA Archer has its own APA that can be integrated into any other tools using Dorknet, Java, or any other language you can think of. So the APAs are excellent and easy to work with. 

RSA is also increasing the scope of customization. When using a tool, consultants like us might need to customize it because the out-of-the-box solution does not perfectly match the client's requirements. So RSA is quickly incorporating those customizations and allowing us various ways to do that. In doing so, RSA is opening up more areas where Archer can be used. Vendor management is the latest example. They have already added one vendor management module. I'm not entirely familiar with it, but it can be integrated with other tools directly on a real-time basis. So that's one feature, which is very new to Archer, and I think it's going to be a breakthrough.

What needs improvement?

There are many small things that need improvement but on the whole, it is much better now than it was when I first started using it six years ago. They are putting out updates almost every day. The latest version came out just a few days ago, so they are constantly making minute fixes and tweaks based on input from different users. Users like us are developing applications on the tool, so when we have an issue, we open a ticket with RSA directly. If it is a new issue and they can't fix it, then they log it and provide a solution in the next release of their tool. They're also planning to move to a completely cloud-based solution, so they are providing all the support for RSA Archer to be easily hosted on the cloud and everything.

For how long have I used the solution?

I've been working with RSA Archer for the last six years.

What do I think about the stability of the solution?

Performance is always an issue with any coding system. And RSA Archer used to have more performance issues. It was completely on-prem, so there were some slowdowns because of that. However, they've upgraded their backend systems, the codes, supporting database structures, etc. So the speed has picked up lately. They have improved in the last few releases, and I hope they will also continue to do that. 

What do I think about the scalability of the solution?

We have various mechanisms to scale up. For example, we already have the lab configuration in RSA Archer, so we can use their lab to get that directory from the organization. And whenever it changes or updates, that's automatically reflected in RSA Archer too. So that is a very straightforward thing and easy to maintain also. And we plan to increase usage. My company is an RSA Archer partner, so they're always looking to increase the number of projects in RSA Archer. 

How are customer service and support?

RSA technical support is good. They're very approachable and provide quick solutions. Sometimes there may be a delay, but only if it is a very complex problem or one they might not have encountered earlier. 

How was the initial setup?

RSA Archer is very deployment friendly because it is quick and straightforward. Migration and deployment aren't too complicated. RSA Archer can do it more quickly than most other GRC tools in the market right now, like SAP GRC. RSA Archer is one or two steps ahead because the migration is pretty smooth and can be done very quickly. One person can handle it pretty easily, but it also depends on the level of customization you want. Whenever we are customizing a tool, we need a specialist. So during migration, the senior consultants monitor what the team is doing and the others supervise. But if we're talking about how easy it is, then one or two people can easily do it.

Then there is the regular maintenance, but it's more accurate to say "enhancement" than "maintenance." Every time the user has a new requirement, we need to add those things into our resources. So it's pretty easy to do if you have two or three environments with you, development, UAT, QA, production, etc. The migration is pretty quick, so it's easier to manage from the maintenance point of view.

What was our ROI?

We've seen a return with RSA Archer. My organization started with a single project in RSA Archer, and now we are handling multiple businesses at multiple levels and doing several different projects in RSA Archer. And the clients are returning customers. They want to get into RSA Archer as much as they can.

What's my experience with pricing, setup cost, and licensing?

RSA Archer might be a bit expensive for small companies because it's a vast tool. It provides many built-in solutions and functions that can meet all of a company's GRC needs. So, ultimately, it is cost-effective because it offers tools that serve a variety of functions. It is costly, but if you are a big company, the decision is pretty straightforward in terms of the cost versus the service Archer provides.

The licensing scheme has several levels, and you can purchase additional licenses depending on your needs. So you can opt to get only a license for the use cases that apply to your organization. You don't need to buy the entire thing, so that is a good thing.

What other advice do I have?

I rate RSA Archer eight out of 10. Nothing is perfect and every day RSA is perfecting its own tool, so I rate it eight. It is one of the best GRC tools on the market at the moment. But, every day new tools are emerging. For example, ServiceNow is one of RSA Archer's strongest competitors. They are also coming up with their own ASA application use case. But I would say that RSA Archer is a much more mature GRC tool, and it stacks up well against other GRC platforms like SAP GRC and IBM Openpages. So in that sense, I would say Archer is a more mature tool with good services that can be helpful for your organization. I would recommend it. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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