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# Comparisons
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Technical Services Manager at Psitech
Real User
Top 20
Good detection rate, effective, rock-solid, and easy to install and manage
Pros and Cons
  • "Its detection rate is valuable. It is really an easy product to install and manage. It is quite effective at what it does, and if needed, it can also be co-managed, which means 24 hours and seven days a week monitoring through a SOC."
  • "There isn't a lot I'd do to change it. The web interface could be improved to sort of make it a little easier to manage multiple clients out of one location. It could also be made a bit easier to sort of manage the licensing side of it."

What is our primary use case?

It is for endpoint protection. It is essentially a modern updated version of antivirus that has more heuristic and behavioral detection components. 

We are using its latest version. In terms of deployment, it is a combination of cloud and on-premises. There is a local install on the endpoints, but it is controlled through a cloud interface.

What is most valuable?

Its detection rate is valuable. It is really an easy product to install and manage. It is quite effective at what it does, and if needed, it can also be co-managed, which means 24 hours and seven days a week monitoring through a SOC.

What needs improvement?

There isn't a lot I'd do to change it. The web interface could be improved to sort of make it a little easier to manage multiple clients out of one location. It could also be made a bit easier to sort of manage the licensing side of it.

In terms of additional features, probably the only thing would be a rollback function. They are actually working on it because they're halfway there with it.

For how long have I used the solution?

It is a new product. We have been using it since they released it. It has probably been about 6 to 12 months.

What do I think about the stability of the solution?

It is a very good product. I've been working with Trend Micro as a company for probably 20 years. Their products are pretty rock solid.

What do I think about the scalability of the solution?

It is easy to scale. We've got about 150 or 200 endpoints at the moment.

How are customer service and support?

I have contacted their support, and they are very good. Their response time is quick.

How was the initial setup?

It is very straightforward to install. It is pretty clear, and it takes a couple of minutes per device. You can automate that process of rollout as well.

What about the implementation team?

Because it was a new product, I reached out and spoke with technical and obviously salespeople and so on within the company to do some basic training and get my head around it to be able to deploy it. I could've researched that myself, and it would've been fairly easy, but I chose to sort of speak to my company rep and so on. He organized a bunch of short get-togethers with some of their technical staff, which was useful.

What's my experience with pricing, setup cost, and licensing?

It would be nice if it was a little bit cheaper, but I think it has a fair price. It is comparable to others in the market.

What other advice do I have?

It is basically Trend Micro's response to other products in the market such as SentinelOne and so on. I don't know how it stacks up against SentinelOne and others, but I suspect that it is sort of right up there.

Trend Micro is a very large company. They put a lot of money into the development of their products and so on. I would recommend it to others, and I have already been recommending it to others because our clients pretty much are on Trend Micro products. So, there would be legacy ones. To those who are coming for renewal, I recommend moving to XDR.

I would rate Trend Micro XDR about a nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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