ServiceNow Primary Use Case
Everything that I've done over the last six years with ServiceNow has been for hospital systems. It was used at different levels for different clients. Many times, it was being used by the whole organization, but my involvement has always been for the department projects. There was significant effort into reporting and dashboards and some automation for approvals. I am currently using its latest version.View full review »
Lead Program Manager (Enterprise Architecture) at a insurance company with 5,001-10,000 employees
We use this solution for managing IT assets and business operations.
We are also using it to help make better business decisions.View full review »
Market Data/Application Support - Assistant Vice President at a financial services firm with 1,001-5,000 employees
We primarily use the solution just for our ticketing purposes to keep track of our incidents, projects, and tasks.
We use it for internal projects, circuit routers, upgrades, keeping track of vendor contracts, et cetera. Basically, it's just a repository of everything that we do and to support our internal clients that deal with maintaining bookkeeping as well as providing the tickets, keeping track of projects, and stuff like that.View full review »
PM at a transportation company with 10,001+ employees
We primarily use the solution for tickets and we use it for order processing.
We use the product for incident management, asset management, and service management. Those are the three big use cases. It's mostly asset management.View full review »
We use it for interim problem change configuration, regress management, and knowledge management.View full review »
Global Solutions Manager - ServiceNow at a tech services company with 201-500 employees
The product is primarily used for HR service delivery, traditional IT service management, and, increasingly, integrated risk management, or IRM.
The biggest area of growth is what we call creator workflows. This is building new applications on ServiceNow, using ServiceNow as a development platform. That's the biggest area of growth for us.
Lead Cybersecurity Analyst at a tech services company with 10,001+ employees
We use it as a tool to develop and monitor attestations and assessments where we develop questions based on our policies and ask application owners to explain and show compliance with our policies through a series of attestation questions.
I refer to it often when I'm looking up applications in the CMDB. The CMDB gives me a lot of information on the application in terms of what certain parameters are, who owns the application, and what's the structure of the organization owning the application. It gives me a fair amount of information.
We are using the latest version. We stay up to date with all the patches.View full review »
We primarily use the solution to support Airbus Helicopters.
It's great for handling support tickets and onboarding employees.View full review »
Primarily, we use it for our service desk and IT help desk ticketing. We also have the PPM module. ServiceNow is our main PPM platform at the moment. We use the Idea Portal for project requests, and we are also in the process of installing the financial module. We're using the latest version of ServiceNow.View full review »
Senior Management Consultant at a consultancy with 11-50 employees
IT Service ManagementView full review »
We have several applications of the product, however, the main use case is to generate all the backlogs of the different squads where we assign histories and we can link this to concrete people.
The histories and the tasks that we draft within the histories are used for creating all the burn charts in agile and to show the velocity of how well it was the last sprint in terms of shipments. This is the key purpose.
We also use ServiceNow to log IT tickets and to trace them. Those tickets can be created directly as a ServiceNow history on the IT squads. This will go directly to their backlog. It is a quite nice interaction.
It's used to manage the sprint in agile to create all the backlogs and to activate the current sprints, to create the burnout charts of the velocity of the sprints, and also to register any IT-related support ticket requests.
Our primary use case of this product is for incident and change management. We are customers of ServiceNow and I work as a senior software development engineer.
I have two primary uses of ServiceNow:
1. As our ITSM Platform for providing Application Managed Services (AMS) to Enterprise clients who have solutions on Oracle, Workday, Coupa, and ServiceNow. NOTE: Other groups within my firm also use ServiceNow to provide IT Service Management to clients on Microsoft, SalesForce, and other major vendors. We have multiple production instances for delivering Service Desk support to various client install bases, including this one for my above mentioned AMS business.
2. As the ITSM platform for our internal, global support framework. This is a separate instance of the one I use for my UK clients and is 'owned' by our US member firm. Said US firm uses this instance to support not only our internal global Management Consulting business but also to provide AMS to US-based external clients.View full review »
National Enterprise Architecture Lead at a financial services firm with 5,001-10,000 employees
The solution is used primarily to report incidents and then to follow up. It's mainly used for ticketing and incident resolution and tasks of that nature. I look at incidents and see the resolutions and report on that.View full review »
Practice Manager, Automation & Orchestration at a tech services company with 5,001-10,000 employees
We run thousands of automations.View full review »
We were using ServiceNow to collect data in problem areas in operations. Most recently we are using it for our internal hardware tracking. For example, if someone requires a change of computer system, new headset, or any other hardware defects.View full review »
ITSM Process Owner at a financial services firm with 10,001+ employees
Director at a tech vendor with 1,001-5,000 employees
We mostly use ServiceNow for incident management. There is a team which interacts with the customers and logs customer issues as incidents. Then those incidents are taken care of by my team. I work on the escalation side of that team.
That is one aspect of ServiceNow. The second thing we use it for are any economic, long-term or repetitive problems. We log problem tickets which are resolved in ServiceNow.
The third use is for changes in the system. All the changes to the system are logged in ServiceNow with their associated tasks. Those are the three major use cases for ServiceNow.
Director de Servicios Profesionales at a tech services company with 11-50 employees
We use this solution mostly for ITSM, but we also have customers who use it for customer service management and item discovery.View full review »
Director of IT at a local government with 201-500 employees
We primarily use the solution for change management and program management. Let's say, for example, if someone across our state needs a license. My team will send the request to me and I would approve it. For other tasks, they might send me a ticket and I would either approve it or add additional comments, however, that's it.View full review »
Advisor at a energy/utilities company with 201-500 employees
This solution is used for ticketing, reporting, and changes as well as for operations and incident handling. We always use one version prior to the latest one within the environment.View full review »
Our primary use case is comprehensive reporting for our business and our regulators.
We began by extending ServiceNow capabilities within IT, which gave us a clear understanding of what we could do with it, and then expanded from there. We had many business processes that ran on legacy systems and spreadsheets. That created unacceptable risk and cost. That means we can focus on core functionality rather than having to build all of the application scaffolding and platform capabilities by ourselves
We primarily use the solution in a variety of ways, including the NOW platform (CMDB, Workflows, Service Portal, Service Catalog, Reporting), Custom AppDev, SecOps (Vulnerability Response with Tenable integration and Security Incident Response), Governance Risk and Compliance (GRC), IT Service Management (ITSM), IT Asset Management (ITAM), IT Operations Management (Service Mapping, Discovery, Event Management), IT Business Management (including Project Portfolio Management (PPM)), HR Service Delivery (HRSD), Software Asset Management (SAM), and Facilities Service Management (FSM).View full review »
Project Manager at a consultancy with 201-500 employees
We use this solution for handling help desk tickets and tasks.View full review »
Our primary use cases are for service management, incident, change, problem, asset, and lifecycle. The system was build and integrated to SAP as a backend ERP?CRM system. This made integrations and choices in functionality complicated. However, by replacing Symphony as a rather internal orientated system, ServiceNow gave us the benefit of tight customer integrations by means of the web-based portal, which is a user-friendly interface to use and actually helps speeding up incident handling by improved communication and information sharing.View full review »
Multi Tenant, Scalable, Flexible and StableView full review »
Infrastructure Team Lead at a energy/utilities company with 5,001-10,000 employees
We use this solution for many things, such as ITFM, incident problem change, configuration, and vulnerability response.View full review »
I previously used the on-premise version of ServiceNow. It was a better fit for companies and banks because of their tech security protocols. But for my work with my current company, I am considering the cloud solution because we already have all the other software components in AWS.View full review »
Senior System Engineer at a healthcare company with 10,001+ employees
ServiceNow is helpdesk software that I have some experience with. This is not a solution that I deploy. Rather, I interact with it using hooks between it and NetBrain.
It is used for the creation and tracking of tickets and incidents, tasks, projects, and self-ordering. Our parent company uses ServiceNow for ordering and it has been utilized with a lot of different workflows. This is something that we never did but now that we've merged together, and we've merged our instances of ServiceNow, it means more of those self-service tech catalogs now in place and utilized.View full review »
Consultant at a computer software company with 10,001+ employees
I worked on the CMDB configuration management setup, and then previously I worked on software asset management also and hardware asset management also. I did a little bit on the ITSM side also.
Chief ITSM area at MAINSOFT
Practice Director, Global Infrastructure Services at a computer software company with 10,001+ employees
We use the solution primarily for IT Operations Management, SLA and ordinary day-to-day operations. We also use it for business dashboards and different groups within the company.
Head of Digital Services & Technologies at a manufacturing company with 10,001+ employees
We use the solution as it's a requirement for our standards of use in the future. I primarily use the product to look for tickets. I also check for future projects and so on.View full review »
Sr. Architect at a computer software company with 10,001+ employees
Most of our tickets go through ServiceNow.
Any tickets that we need to open in order to interact with other teams and make things happen go through ServiceNow.
When I need to create an AWS account, I use ServiceNow. I need to use ServiceNow to request a new machine.
We use ServiceNow for everything that requires us to interact with other teams.
They use it for internal communication across all departments.View full review »
We use this solution for incident management, change request management, and service request catalog. These are our three primary use cases.
Within our organization, there are roughly 15,000 to 20,000 employees using this solution. We have two staff members that handle all maintenance-related issues.
As our mission over the next couple of years is acquisition, we definitely plan to increase our usage of this solution.View full review »
Product Owner and People Lead at a wholesaler/distributor with 10,001+ employees
We primarily use the solution for IT service management and then we're using it for custom applications. That includes digitizing workflows and helping our company with that.View full review »
Senior Loan Analyst at a financial services firm with 5,001-10,000 employees
We use it for a combination of things. I would say that the two big use cases that I'm aware of are for logging general acute IT issues. Then they also use it for actual security-specific issues. These are the two main use cases that I'm aware of.View full review »
IT Service Delivery Manager at a computer software company with 10,001+ employees
We use ServiceNow for all service delivering processes within service management. For service and incident problems, change and configuration management, relief management, and event management.
Within our organization, there are roughly 30,000 users, using ServiceNow.View full review »
IT Service Manager at a financial services firm with 1,001-5,000 employees
I use ServiceNow for incident management, problem management, change management, and request management.View full review »
Director of Cloud Services at a tech services company with 11-50 employees
We use it for our service desk as well as for some asset management.View full review »
Head of Market Analytics at a tech services company with 501-1,000 employees
We primarily use the solution for service desk requests, in order to track service desk requests and to know who's asking what and track these requests.View full review »
Director, IT Networking at a think tank with 1-10 employees
I have used this solution to create forms for employees to fill out.
The main use is for incident management.
They are configuring the asset management in CMDB, and they are installing at this time.View full review »
IT Leader at a manufacturing company with 10,001+ employees
Our use case is around the core idle processes in general. We use it as a service management capability for managing intercom and so forth.View full review »
Delivery Lead, Enterprise at a wholesaler/distributor with 10,001+ employees
We use the solution for workflow automation and business processing.View full review »
I use the solution primarily for IT Financial Management and IT Business Management.View full review »
I don't actually use this solution directly. We're a partner so we typically find a customer and do the necessary RSC, etc. I am responsible for managing a team of 19 professionals that use this solution and others. I've used ServiceNow in the past, but I am not currently using it.View full review »
We are using Quebec, which is the latest version of ServiceNow.
We use ServiceNow as an IT asset and business management solution.
ServiceNow ITSM/ITOM/SAM/CMDB Technical and Implementation Consultant at a tech services company with 11-50 employees
We primarily use the solution for IT Operational Management.View full review »
Principal Consultant at a consultancy with 11-50 employees
We use it for ITSM and custom applications for the physical workforce.View full review »
I implement ServiceNow for our customers. I'm a reseller and we are partners of ServiceNow. I'm the company business developer.
Principal Analyst at a consultancy with 501-1,000 employees
I use it for incident management. For the part of the business I'm in, it is used for end-user incident management. There are other parts of the business where it is also used for customer data collection or customer engagement data collection.View full review »
Right now, the primary use case for this solution within my organization is billing. The proposal is to expand our use of the platform to validate privileged requests.
Sr. Systems Manager at a manufacturing company with 10,001+ employees
We mainly use it for requests and tracking incidents. We are onboarding our HR team, and they are going to start using the HR module in it as well. We also use it for asset management and configuration management.
We are using the Paris release.View full review »
Founder and business lead at a tech services company with 11-50 employees
ServiceNow can be used for many different use cases such as:
- IT service management
- Managing Assets
- Development and operations
- Job processes
- Project portfolio management
- Managing of infrastructures
There are many more modules and HR that I have not yet explored that are available.View full review »
VP, Service Management at a tech services company with 51-200 employees
We are using ServiceNow for help desk operations.
In our operation center, we are using ServiceNow for request management, incident management, inventory CMDB, and client information.View full review »
Consultant at a consultancy with 11-50 employees
We use it for incident management.View full review »
Head of ITSM and Service Availability at a financial services firm with 10,001+ employees
We use ServiceNow for our internal IT and end-users. When I first started with it, I was simply a user. I've now started to manage the functionality, as well.
Very soon, we will be upgrading to the Paris version.
We use ServiceNow for ITSM onboarding. We are customers and I'm a system analyst.View full review »
CEO at a tech services company with 11-50 employees
We use this solution for Service Management, iCast Management, and Software Management.
There are several use cases, you can use them in Education and in Health. We are using the latest version, which is called Paris.View full review »
IT Supervisor, (POLARIS) Calendar Management Office at a government with 10,001+ employees
We use ServiceNow for asset management. I manage the IT contracts that are in ServiceNow with the metadata that we have. I'm the associate director for IT contract assets.
IT Business Analyst at a insurance company with 201-500 employees
I am a customer of ServiceNow. We use the solution for operations and ITSM.View full review »
Information Security & Compliance Specialist at a financial services firm with 1,001-5,000 employees
We use ServiceNow as a ticketing tool that processes and catalogs customer service requests in our organization.View full review »
General Manager - Consulting & AMS at a tech services company with 1,001-5,000 employees
ServiceNow can be used for service requests and change management.View full review »
My primary use case of this solution is for tickets.View full review »