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RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Real User
Top 5Leaderboard
A brilliant UTM solution that takes care of your perimeter security and any kind of cyber threats

Pros and Cons

  • "It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside."
  • "It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server."

What is most valuable?

It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. 

It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside.

What needs improvement?

It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server.

For how long have I used the solution?

I have been using this solution for four years. We are using SonicWall NSA 3600.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

The product that we have is not scalable. You'll have to buy a firewall model that suits your requirement with a certain amount of growth built into it. They have other products that are scalable, and they are the 9600 series ones.

Currently, we have about 300 users. We plan to keep using this solution.

How are customer service and technical support?

I have contacted their technical support, and I have received good support.

How was the initial setup?

Its initial setup is absolutely straightforward. It took less than an hour. There were no issues.

What about the implementation team?

I did it myself. Currently, we are maintaining it ourselves. We are not getting it done from anyone outside, but we have the subscription for SonicWall so that the security areas are taken care of by them.

What's my experience with pricing, setup cost, and licensing?

Normally, when we buy any product, we buy it with a five-year service built into it. Later on, depending on the growth of the organization, we go for a new one or an upgrade.

Which other solutions did I evaluate?

We've been using SonicWall since 2006. When we decided on SonicWall, I had tried another product for 15 days, but it was not serving the requirements that we had. Therefore, we decided on SonicWall.

What other advice do I have?

I would very much recommend this solution to others. I would rate SonicWall NSA an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PB
IT Security Analyst at a outsourcing company with 51-200 employees
Real User
Top 10
User-friendly, easy to configure, good logging capabilities, and the pricing is good

Pros and Cons

  • "This product is user-friendly and easy to configure."
  • "It would help us a lot of SonicWall sent us more information about the latest updates and things that are changing."

What is our primary use case?

We use SonicWall NSA as part of our overall security solution.

How has it helped my organization?

This product handles what we're expecting in a box like this.

What is most valuable?

This product is user-friendly and easy to configure.

The logging is very good, as long as it is configured properly.

What needs improvement?

It would help us a lot of SonicWall sent us more information about the latest updates and things that are changing.

I would like to have the capability for full active-active mode.

For how long have I used the solution?

I have been working with SonicWall for about 14 years, since 2007.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

SonicWall is scalable. Depending on the size of the box that I have, if the demands increase then I can upscale it. These demands are based on the users and their activities. We have between 2,000 and 2,500 users.

How are customer service and technical support?

The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced any issues with them to this point.

Which solution did I use previously and why did I switch?

I have not worked on any other platforms.

How was the initial setup?

SonicWall NSA is easy to install. I have not personally completed an installation lately, but it used to take me no more than half an hour to move from one box to another. The box can be configured offline and then moved online afterward, which makes it easier.

What about the implementation team?

I used to work on SonicWall regularly. Now, I am working as an IT analyst and my job is to check the SonicWall configuration and test it. For example, I have to check the policy and then audit which ports are open.

What's my experience with pricing, setup cost, and licensing?

The pricing and value are good.

What other advice do I have?

SonicWall fulfills our requirements and it does it well. My advice for anybody who is considering this product is to properly understand their requirements. As long as SonicWall meets the needs, I can recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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KE
Solutions Architect at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Stable, easy to install, and the global management system is helpful

Pros and Cons

  • "The most valuable feature is the Global Management System."
  • "Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster."

What is our primary use case?

We are a managed service provider and SonicWall is our primary firewall. We offer this solution to customers as part of a rental program, as well as sell them outright.

What is most valuable?

The most valuable feature is the Global Management System. This is the driving force behind why we continue to use it.

What needs improvement?

Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster.

For how long have I used the solution?

I have bee using SonicWall at this company for nine years, although it was SonicWall TZ prior to SonicWall NSA. This company has been using it for longer than that. I also have experience with SonicWall that predates my time here.

What do I think about the stability of the solution?

SonicWall is very stable.

What do I think about the scalability of the solution?

I don't think that scalability is a pertinent criterion for firewalls because they're hard-coded by the ASICs that go into them. When we rent a firewall to a customer instead of selling one, that customer has an upgrade path available. In this regard, it is scalable because we can switch them to a larger model if they outgrow it. Otherwise, it's limited by the ASIC.

How are customer service and technical support?

The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a queue of people and forced to escalate problems it would be a bonus. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Overall, this is a good solution and it's doing the job we need it to do. By in large, we don't have any complaints. There are always things that can be easier, but it's doing the job.

My advice for anybody who is implementing SonicWall NSA is that you can't be an expert on every brand. This means that you should pick a model, learn it very well, and build relationships with the support people at the vendor.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
NH
IT Manager at a insurance company with 51-200 employees
Real User
Top 5
Plenty of useful features, scalable, and good technical support

Pros and Cons

  • "The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping."
  • "The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle."

What is our primary use case?

SonicWall NSa can be used as a perimeter and ELAN firewall.

What is most valuable?

The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping.

What needs improvement?

The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle.

For how long have I used the solution?

I have been using SonicWall NSa for approximately seven years.

What do I think about the stability of the solution?

I have found SonicWall NSa to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 180 users using this solution.

How are customer service and technical support?

The support of the solution has been good. We normally go through our partner support but if anything is outside the limits of their knowledge then it gets passed onto the SonicWall support.

How was the initial setup?

The installation is not easy, you should have a basic understanding of your network and what your requirements are. Generally, the implementation is done by the vendor. We have an external party who used to do the basic configuration. However, the new generation firewalls do not take much time and are easier.

What about the implementation team?

We used an outsourced vendor for the implementation of the solution. 

We have approximately two individuals that do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and you can purchase a one, two, or three year term. Typically businesses choose the one year subscription and then later choose the three year licensing option if they are satisfied.

Which other solutions did I evaluate?

I have evaluated Palo Alto firewalls.

What other advice do I have?

I would recommend this solution.

I rate SonicWall NSa a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Vinothkumar-Narasimman
Cyber Security at a tech services company with 1-10 employees
Real User
Easy to setup and has great VPN capability

Pros and Cons

  • "Easy to setup and implement"
  • "Potential improvement around the associated VPN cost"

What is our primary use case?

We have installed this firewall appliance across cloud and on-premises environments, our clients primarily use the VPN functionality.

If a customer wants to use the firewall, they have to pay more money for the cloud. By having a firewall solution, they can configure the VPN through the firewall, enabling them to avoid the high costs. Once you deploy the firewall in the cloud solution, then you will get protection for the gateway as well.

How has it helped my organization?

We are a service-based company and have implemented over 200 appliances for our customers.

What is most valuable?

The VPN functionality and intrusion prevention service (IPS) are the most valuable features.

What needs improvement?

I am a technical engineer, I have complete knowledge of SonicWall. I can do all of the configurations for the firewall. We are a service-based company and I handle the different solutions. If they need any requirement or they any action on the firewall then I can do that myself. 

The only thing that needs improvement is the VPN because we need to pay to connect the points.

For how long have I used the solution?

I have been using SonicWall for 5 years.

What do I think about the stability of the solution?

We have found the NSa appliance to be stable and is comparable to FortiGate.

What do I think about the scalability of the solution?

We have expanded the solution with several of our customers and this worked great. We have over 200 customers who use SonicWall.

How are customer service and support?

Level 1 and 2 support issues are handled by our in-house team, but for more complex, level 3 issues we utilise the vendor. The call response is great.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

We are a service-based provider and implement in-house.

Which other solutions did I evaluate?

We also implement similar appliances from Fortinet and Sophos.

What other advice do I have?

I would rate it a ten out of ten. It's a good security product, so I wouldn’t give it a lower rating.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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TanveerBhatti
Network Security Engineer at Next Step
Real User
Top 5
Good threat protection, but the UTM needs improvement

Pros and Cons

  • "The most valuable features of this solution are the GUI pre-filtering and the ATP (advanced threat protection)."
  • "The content ID needs to be improved."

What is our primary use case?

We are integrators, but for SonicWall, we use it for a specific project in industrial cybersecurity. It was for ransomware recovery and network restoration.

We did the firewall and the configuration for the ransomware prevention.

Our clients were using it to control the SCADA System in their industry.

What is most valuable?

The most valuable features of this solution are the GUI pre-filtering and the ATP (advanced threat protection). Also, the ATP packet capture is helpful. We used these features during our restoration.

What needs improvement?

The content ID needs to be improved. If I compare it with Palo Alto, there are more features in Palo Alto that are not included in SonicWall. For example, PDoS is not available in the current version, that I could find.

They do have DLP and Host protection, but not PDoS.

Also, the IPS and the UTM need to be improved.

I haven't found anything regarding the IoT security in the device security on SonicWall.

For how long have I used the solution?

I have been working with SonicWall for one year.

We are working with NSA 3600, which is the latest version.

What do I think about the stability of the solution?

We have no complaints about the model.

What do I think about the scalability of the solution?

The scalability level is medium. They are okay with the model, the throughput, and the traffic rate.

How are customer service and technical support?

We did not require technical support.

Which solution did I use previously and why did I switch?

Currently, we are running Palo Alto, Check Point, and SonicWall.

Two or three months ago, we were working with Fortinet FortiGate. We have also used Vyatta.

How was the initial setup?

This solution was not implemented properly.

What other advice do I have?

The AV enforcement feature in SonicWall is limited to only one vendor for antivirus, which is Kaspersky. It's the only antivirus solution that we can enforce through the firewall.

Other vendors provide you with multiple options such as Sophos, Kaspersky, Trend Micro, and Bitdefender.

I would rate SonicWall NSA a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AL
NOC Manager at a tech services company with 51-200 employees
Real User
Top 5
Reliable, good intrusion detection and protection, and has responsive support

Pros and Cons

  • "The most valuable features of this solution are intrusion detection, intrusion prevention, and the advanced capture client, which provides live traffic analysis."
  • "It only has a single power interface, which has limitations in terms of high availability."

What is our primary use case?

We use SonicWall NSA for IDS, IPS, Intrusion detection, and intrusion protection.

What is most valuable?

The most valuable features of this solution are intrusion detection, intrusion prevention, and the advanced capture client, which provides live traffic analysis.

What needs improvement?

Currently, the only issue that has been experienced is with expansion.

The model that we are using cannot expand very well, and the firewall is not able to handle all of them.

They could add some more features.

The current version does not have a duo power interface. It only has a single power interface, which has limitations in terms of high availability. Duo Power is a good feature to have.

The interface is an area that can be improved.

For how long have I used the solution?

We acquired it in 2017. We have been using SonicWall NSA for four years.

We are using NSA 6600.

What do I think about the stability of the solution?

SonicWall NSA has been very reliable, mainly because of the ATP Capture Client and the IDS and IPS.

What do I think about the scalability of the solution?

The scalability of SonicWall NSA is good.

How are customer service and technical support?

We have regular contact with technical support.

When we send a support ticket, they respond to us within the day and resolve the issue.

They have a good response time.

What's my experience with pricing, setup cost, and licensing?

We purchase the license on a yearly basis. 

They do have the option to purchase yearly, or two years, and three years of renewal. 

I believe the pricing is reasonable. There are some competitors that offer more features but are more expensive. 

For organizations and small businesses should choose SonicWall.

What other advice do I have?

I would recommend the solution to others who are at an enterprise level.

With the features that are offered such as IDS, IPS, and ATP Capture Client, SonicWall is a bit higher than the average firewall.

I would rate SonicWall NSA an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MN
Owner at it logic
Real User
Top 5Leaderboard
Good stability but the pricing is too high

Pros and Cons

  • "The stability is better than other products."
  • "The pricing for this product in India is high and the fees should be reduced."

What is our primary use case?

We are system integrators and we install products for our customers. It is mainly used in Universities, for corporate use, and in the government sector as a firewall.

What is most valuable?

What I like the most is that this is a one-time purchase with no renewal fees.

The stability is better than other products.

What needs improvement?

The pricing for this product in India is high and the fees should be reduced.

The visual process needs improvement.

Because of the price, our customers prefer PSA. The price is what needs to be addressed in the next release, it's the only that that matters.

I would rate this solution a five out of ten.

For how long have I used the solution?

I have been using this solution for approximately 22 years.

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

This is a scalable product. As our customer need increases we plan to increase our usage.

How are customer service and technical support?

Technical support is good and it is available online as well as offline.

Which solution did I use previously and why did I switch?

Currently, I am using SonicWall and Wildcard.

How was the initial setup?

The setup process was perfect.

It was straightforward and easy. This is not a complex product at all.

What about the implementation team?

We handle the integration for our customers.

What's my experience with pricing, setup cost, and licensing?

SonicWall is a one-time purchase and there is no renewal license.

What other advice do I have?

I would not recommend this solution because the price is too high. More than 30% of our customers prefer PSA because of the price.

In summary, the product is good but the price is too high.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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