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IT Manager at a educational organization with 51-200 employees
Real User
Top 5
A stable solution that meets our requirements and has good support
Pros and Cons
  • "It is able to fulfill my requirements. It protects our network environment. It has control over IPS, signatures, and it can also manage bandwidth and mapping. It is also stable and has good support."
  • "It doesn't require much improvement. The only improvement area is that cloud reporting, assessment reporting, and other reporting features should be available with the subscription. They should provide reporting features with the subscription base, which is currently not there. We bought the reporting tool, but there are some complications. They have made some changes to the application, and now the reporting management is completely on the cloud."

What is our primary use case?

We are using SonicWall NSA 2600 for firewall purposes. We have its latest version.

What is most valuable?

It is able to fulfill my requirements. It protects our network environment. It has control over IPS, signatures, and it can also manage bandwidth and mapping. It is also stable and has good support.

What needs improvement?

It doesn't require much improvement. The only improvement area is that cloud reporting, assessment reporting, and other reporting features should be available with the subscription. They should provide reporting features with the subscription base, which is currently not there. We bought the reporting tool, but there are some complications. They have made some changes to the application, and now the reporting management is completely on the cloud. 

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It has been stable. There are no issues with its stability.

What do I think about the scalability of the solution?

It is not scalable. We can upgrade to a new box depending on the subscription. We have a three-year subscription, so we will continue with it for three years. After that, we would look for an alternative tool based on our requirements. Currently, we have approximately 250 plus users.

How are customer service and technical support?

We have a license for support. We can raise a ticket if we need any assistance from their support. They are good, and I am satisfied with their support. They always take care of customer satisfaction. There might be a delay or something, but at the end of the day, they resolve the issues.

Which solution did I use previously and why did I switch?

I have used other solutions. Palo Alto and Sophos are good solutions. FortiGate is also good, and it allows you to see and manage everything from one control. Some of the features available in other solutions might not be available in SonicWall NSA, but it is fulfilling my requirements.

How was the initial setup?

We don't really need any support with the installation. There are a lot of knowledge documents. We also have a license for support, and if required, we can get support.

What about the implementation team?

We have only two people who have been managing it for the last three years or so. We didn't face any challenges.

What's my experience with pricing, setup cost, and licensing?

Its price is okay.

What other advice do I have?

I would recommend this solution to others. I am satisfied with this solution.

I would rate SonicWall NSA an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jeremi Albrizio
Information Security Manager at a manufacturing company with 51-200 employees
Real User
Top 20
Less cumbersome than competitors
Pros and Cons
  • "Compared to Cisco, SonicWall NSa is much easier to configure."
  • "The implementation for VLANs is a little bit cumbersome. It would be good to make that a little bit easier."

What is our primary use case?

When it comes to securing VLANs, the primary use case for SonicWall NSa is VPNs. 

What is most valuable?

Compared to Cisco, SonicWall NSa is much easier to configure. Cisco tends to be cumbersome through the web interface. It's easy through the command line, but when you're troubleshooting something, you're usually not going through the command line. When you're digging through data trying to find if something happened, you're usually digging through the logs, through the web interface, because it should be much easier. In Cisco, the logs are odd and you have to be really particular on what you want. You have to look for specific details. 

This process is much easier SonicWall NSa. I want to know where the problem started and where it ended, that's it; and it's really clear in SonicWall NSa. Whereas in Cisco it's just not clear at all.

What needs improvement?

It would be amazing if all of the ports on the throughput devices were 10 gig or 100 gig. That would make it so much easier for me to designate 10 gigs throughout the whole network. Right now, with SonicWall NSa, I'm doing designations like "use 10 gigs through the whole network until you hit firewall." In that case, all of the traffic that has firewall enabled on it drops to one gig.

That causes issues with throughput, especially when you're talking about data stores and Ice Guzzy, or when you're splitting things out with VLANs. 

MAC address filtering on the VPN and on the firewall itself would be a good thing to add as well. If it's there, I don't know where it is.

Automation would also be good. 

The implementation for VLANs is a little bit cumbersome. It would be good to make that a little bit easier.

For how long have I used the solution?

I've used SonicWall probably on and off for the last couple of years. It depends on which client I'm working with.

What do I think about the stability of the solution?

SonicWall NSa is stable. 

What do I think about the scalability of the solution?

Just adding multiple sites is easy. Clustering them is pretty straightforward. But if I needed to expand them in series, that's a little bit more complicated.

How are customer service and technical support?

I've never used SonicWall tech support. 

How was the initial setup?

The initial setup is pretty straightforward. 

What other advice do I have?

Hire a network guy or have a service that's going to monitor and manage SonicWall NSa for you.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about SonicWall NSa. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Hector Lopez
IT and Project Manager at Network Secure El Salvador
Real User
Top 5
Affordable, easy to set up, and the sandbox capabilities are good
Pros and Cons
  • "The most valuable feature is the sandbox."
  • "The content filter needs to be improved."

What is our primary use case?

We use this firewall to protect our perimeter. We create NAT policies and have a DMZ set up.

It is also used to filter the internet for all of our users.

What is most valuable?

The most valuable feature is the sandbox.

What needs improvement?

The content filter needs to be improved. I would also like to see better application filtering.

When we are troubleshooting problems, we find that the logs we see are not sufficient. It makes it difficult to find out what the main issue is. It means that we have to search further or perform another test to see what happened.

Technical support is in need of improvement.

For how long have I used the solution?

We have been using SonicWall for approximately 15 years, and more specifically, SonicWall NSA for the past 10.

What do I think about the stability of the solution?

The stability is fine and we don't have any issues. We have never needed to report a problem.

What do I think about the scalability of the solution?

We have about 20 people in the company who are protected by this product, and I think that the scalability is fine. However, I would say that it is best for small to medium-sized organizations.

How are customer service and technical support?

When we have gone to the vendor for support, I don't think that the quality was very good. I would rate the vendor support a six out of ten.

Which solution did I use previously and why did I switch?

I used to work with Check Point, and they are very good when it comes to application filtering.

How was the initial setup?

The initial setup is easy and the deployment can be completed in between two and four hours. This includes installation and adjustments that need to be made.

What about the implementation team?

We have an in-house SonicWall specialist.

What's my experience with pricing, setup cost, and licensing?

When implemented properly, the total cost of operation is very low.

What other advice do I have?

My advice for anybody who is looking into implementing SonicWall NSA is that they have to be very clear about what it is that they're looking for. It is a good solution for small and medium-sized businesses, and when you are very clear about what you need, you can implement a lot of other security services with a total cost of operation that is very low.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Real User
Top 5Leaderboard
A brilliant UTM solution that takes care of your perimeter security and any kind of cyber threats
Pros and Cons
  • "It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside."
  • "It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server."

What is most valuable?

It is a brilliant product. It is a Unified Threat Management (UTM) system. It has got about 11 security services that take care of your perimeter security. It takes care of any kind of cyber threats that could come in. 

It takes care of creating VPNs between two SonicWalls instantly and very easily. It has got spyware in it as well as a firewall. It has also got a gateway antivirus and an application firewall that can block things from outside.

What needs improvement?

It would be useful to have an application firewall that prevents the outside world from seeing your private IPs. You don't need to publicize your private IPs to the outside world, and you can create a barrier, like a proxy server.

For how long have I used the solution?

I have been using this solution for four years. We are using SonicWall NSA 3600.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

The product that we have is not scalable. You'll have to buy a firewall model that suits your requirement with a certain amount of growth built into it. They have other products that are scalable, and they are the 9600 series ones.

Currently, we have about 300 users. We plan to keep using this solution.

How are customer service and technical support?

I have contacted their technical support, and I have received good support.

How was the initial setup?

Its initial setup is absolutely straightforward. It took less than an hour. There were no issues.

What about the implementation team?

I did it myself. Currently, we are maintaining it ourselves. We are not getting it done from anyone outside, but we have the subscription for SonicWall so that the security areas are taken care of by them.

What's my experience with pricing, setup cost, and licensing?

Normally, when we buy any product, we buy it with a five-year service built into it. Later on, depending on the growth of the organization, we go for a new one or an upgrade.

Which other solutions did I evaluate?

We've been using SonicWall since 2006. When we decided on SonicWall, I had tried another product for 15 days, but it was not serving the requirements that we had. Therefore, we decided on SonicWall.

What other advice do I have?

I would very much recommend this solution to others. I would rate SonicWall NSA an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Security Analyst at a outsourcing company with 51-200 employees
Real User
Top 10
User-friendly, easy to configure, good logging capabilities, and the pricing is good
Pros and Cons
  • "This product is user-friendly and easy to configure."
  • "It would help us a lot of SonicWall sent us more information about the latest updates and things that are changing."

What is our primary use case?

We use SonicWall NSA as part of our overall security solution.

How has it helped my organization?

This product handles what we're expecting in a box like this.

What is most valuable?

This product is user-friendly and easy to configure.

The logging is very good, as long as it is configured properly.

What needs improvement?

It would help us a lot of SonicWall sent us more information about the latest updates and things that are changing.

I would like to have the capability for full active-active mode.

For how long have I used the solution?

I have been working with SonicWall for about 14 years, since 2007.

What do I think about the stability of the solution?

This is a stable product.

What do I think about the scalability of the solution?

SonicWall is scalable. Depending on the size of the box that I have, if the demands increase then I can upscale it. These demands are based on the users and their activities. We have between 2,000 and 2,500 users.

How are customer service and technical support?

The support that I get from SonicWall is good. They have supported us for more than ten years and we haven't faced any issues with them to this point.

Which solution did I use previously and why did I switch?

I have not worked on any other platforms.

How was the initial setup?

SonicWall NSA is easy to install. I have not personally completed an installation lately, but it used to take me no more than half an hour to move from one box to another. The box can be configured offline and then moved online afterward, which makes it easier.

What about the implementation team?

I used to work on SonicWall regularly. Now, I am working as an IT analyst and my job is to check the SonicWall configuration and test it. For example, I have to check the policy and then audit which ports are open.

What's my experience with pricing, setup cost, and licensing?

The pricing and value are good.

What other advice do I have?

SonicWall fulfills our requirements and it does it well. My advice for anybody who is considering this product is to properly understand their requirements. As long as SonicWall meets the needs, I can recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at a tech services company with 51-200 employees
Reseller
Top 5Leaderboard
Stable, easy to install, and the global management system is helpful
Pros and Cons
  • "The most valuable feature is the Global Management System."
  • "Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster."

What is our primary use case?

We are a managed service provider and SonicWall is our primary firewall. We offer this solution to customers as part of a rental program, as well as sell them outright.

What is most valuable?

The most valuable feature is the Global Management System. This is the driving force behind why we continue to use it.

What needs improvement?

Having to deal with too many lower-level people in technical support means that it takes longer to resolve issues, so escalating support tickets should be faster.

For how long have I used the solution?

I have bee using SonicWall at this company for nine years, although it was SonicWall TZ prior to SonicWall NSA. This company has been using it for longer than that. I also have experience with SonicWall that predates my time here.

What do I think about the stability of the solution?

SonicWall is very stable.

What do I think about the scalability of the solution?

I don't think that scalability is a pertinent criterion for firewalls because they're hard-coded by the ASICs that go into them. When we rent a firewall to a customer instead of selling one, that customer has an upgrade path available. In this regard, it is scalable because we can switch them to a larger model if they outgrow it. Otherwise, it's limited by the ASIC.

How are customer service and technical support?

The technical support from SonicWall is good. However, if it were easier to access where you were not stuck in a queue of people and forced to escalate problems it would be a bonus. 

How was the initial setup?

The initial setup is straightforward.

What other advice do I have?

Overall, this is a good solution and it's doing the job we need it to do. By in large, we don't have any complaints. There are always things that can be easier, but it's doing the job.

My advice for anybody who is implementing SonicWall NSA is that you can't be an expert on every brand. This means that you should pick a model, learn it very well, and build relationships with the support people at the vendor.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
TanveerBhatti
Network Security Engineer at Next Step
Real User
Top 5
Good threat protection, but the UTM needs improvement
Pros and Cons
  • "The most valuable features of this solution are the GUI pre-filtering and the ATP (advanced threat protection)."
  • "The content ID needs to be improved."

What is our primary use case?

We are integrators, but for SonicWall, we use it for a specific project in industrial cybersecurity. It was for ransomware recovery and network restoration.

We did the firewall and the configuration for the ransomware prevention.

Our clients were using it to control the SCADA System in their industry.

What is most valuable?

The most valuable features of this solution are the GUI pre-filtering and the ATP (advanced threat protection). Also, the ATP packet capture is helpful. We used these features during our restoration.

What needs improvement?

The content ID needs to be improved. If I compare it with Palo Alto, there are more features in Palo Alto that are not included in SonicWall. For example, PDoS is not available in the current version, that I could find.

They do have DLP and Host protection, but not PDoS.

Also, the IPS and the UTM need to be improved.

I haven't found anything regarding the IoT security in the device security on SonicWall.

For how long have I used the solution?

I have been working with SonicWall for one year.

We are working with NSA 3600, which is the latest version.

What do I think about the stability of the solution?

We have no complaints about the model.

What do I think about the scalability of the solution?

The scalability level is medium. They are okay with the model, the throughput, and the traffic rate.

How are customer service and technical support?

We did not require technical support.

Which solution did I use previously and why did I switch?

Currently, we are running Palo Alto, Check Point, and SonicWall.

Two or three months ago, we were working with Fortinet FortiGate. We have also used Vyatta.

How was the initial setup?

This solution was not implemented properly.

What other advice do I have?

The AV enforcement feature in SonicWall is limited to only one vendor for antivirus, which is Kaspersky. It's the only antivirus solution that we can enforce through the firewall.

Other vendors provide you with multiple options such as Sophos, Kaspersky, Trend Micro, and Bitdefender.

I would rate SonicWall NSA a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a insurance company with 51-200 employees
Real User
Top 5
Plenty of useful features, scalable, and good technical support
Pros and Cons
  • "The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping."
  • "The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle."

What is our primary use case?

SonicWall NSa can be used as a perimeter and ELAN firewall.

What is most valuable?

The solution has many useful features, such as content management, user management, user filtering, and domain controller connectivity mapping.

What needs improvement?

The reporting and monitoring are a bit complex and should be easier in SonicWall NSa because other firewalls I have experienced have been more simple, such as Palo Alto. We are able to receive a clear view of our network. As a general user with little experience, it would be difficult for them to handle.

For how long have I used the solution?

I have been using SonicWall NSa for approximately seven years.

What do I think about the stability of the solution?

I have found SonicWall NSa to be stable.

What do I think about the scalability of the solution?

The solution is scalable.

We have approximately 180 users using this solution.

How are customer service and technical support?

The support of the solution has been good. We normally go through our partner support but if anything is outside the limits of their knowledge then it gets passed onto the SonicWall support.

How was the initial setup?

The installation is not easy, you should have a basic understanding of your network and what your requirements are. Generally, the implementation is done by the vendor. We have an external party who used to do the basic configuration. However, the new generation firewalls do not take much time and are easier.

What about the implementation team?

We used an outsourced vendor for the implementation of the solution. 

We have approximately two individuals that do the maintenance of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and you can purchase a one, two, or three year term. Typically businesses choose the one year subscription and then later choose the three year licensing option if they are satisfied.

Which other solutions did I evaluate?

I have evaluated Palo Alto firewalls.

What other advice do I have?

I would recommend this solution.

I rate SonicWall NSa a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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