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President at a non-profit with self employed
Reseller
Expensive, but easy data gathering and reliable

What is our primary use case?

We use Splunk for analyzing data.

What is most valuable?

The solution allows easy gathering and ingestion of the data.

What needs improvement?

The solution could improve by increasing the performance. We have run into problems when large amounts of data are processed.

For how long have I used the solution?

I have been using Splunk within the past 12 months.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

Our customers are mostly enterprise-sized companies using this solution. 

How are customer service and technical support?

Splunk has many partners that provide customer support that can be used.

How was the initial setup?

The initial setup is…

What is our primary use case?

We use Splunk for analyzing data.

What is most valuable?

The solution allows easy gathering and ingestion of the data.

What needs improvement?

The solution could improve by increasing the performance. We have run into problems when large amounts of data are processed.

For how long have I used the solution?

I have been using Splunk within the past 12 months.

What do I think about the stability of the solution?

The solution has been stable.

What do I think about the scalability of the solution?

Our customers are mostly enterprise-sized companies using this solution. 

How are customer service and technical support?

Splunk has many partners that provide customer support that can be used.

How was the initial setup?

The initial setup is not easy. Customers have to learn the Splunk language and it is hard to operate it by themselves. They will need Splunk engineers to assist in their projects.

What about the implementation team?

You will need a Splunk implementation specialist for the deployment.

What's my experience with pricing, setup cost, and licensing?

My customers have found the price of the solution to be high.

What other advice do I have?

I rate Splunk a five out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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Sr. IT Manager at a government with 10,001+ employees
Real User
Top 5Leaderboard
Good log aggregation and scales well, with good technical support that is responsive and helpful

What is our primary use case?

We are using Splunk to look at the logs, and see what is happening.

What is most valuable?

The most valuable feature is that it's very good for log aggregation.

What needs improvement?

Splunk is very complex. The implementation and the scanning of the logs can be difficult.

For how long have I used the solution?

I have been using Splunk for approximately three years.

What do I think about the stability of the solution?

In general, Splunk is stable.

What do I think about the scalability of the solution?

It's a scalable product. it's pretty good.

How are customer service and technical support?

Technical support is usually pretty good. They are responsive, knowledgeable, and helpful.

How was the initial setup?

The initial setup was…

What is our primary use case?

We are using Splunk to look at the logs, and see what is happening.

What is most valuable?

The most valuable feature is that it's very good for log aggregation.

What needs improvement?

Splunk is very complex. The implementation and the scanning of the logs can be difficult.

For how long have I used the solution?

I have been using Splunk for approximately three years.

What do I think about the stability of the solution?

In general, Splunk is stable.

What do I think about the scalability of the solution?

It's a scalable product. it's pretty good.

How are customer service and technical support?

Technical support is usually pretty good.

They are responsive, knowledgeable, and helpful.

How was the initial setup?

The initial setup was relatively straightforward.

What's my experience with pricing, setup cost, and licensing?

The price is comparable.

What other advice do I have?

I would rate Splunk and eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enterprise Client Executive at a tech services company with 11-50 employees
Reseller
Good user community, good support, and very powerful

What is our primary use case?

We use it for security operations and management.

What is most valuable?

The Splunk user community and forum are most valuable.

What needs improvement?

Its interface could be improved. 

For how long have I used the solution?

We have been a reseller for three years.

What do I think about the stability of the solution?

It is stable. It is very powerful.

How are customer service and support?

Their support is good.

How was the initial setup?

Its initial setup is complex. You're going to need deployment services from somebody who is an expert in the product. You would need at least two users. 

What other advice do I have?

It is hard to integrate because it can do so many things. A lot of people think it is a…

What is our primary use case?

We use it for security operations and management.

What is most valuable?

The Splunk user community and forum are most valuable.

What needs improvement?

Its interface could be improved. 

For how long have I used the solution?

We have been a reseller for three years.

What do I think about the stability of the solution?

It is stable. It is very powerful.

How are customer service and support?

Their support is good.

How was the initial setup?

Its initial setup is complex. You're going to need deployment services from somebody who is an expert in the product. You would need at least two users. 

What other advice do I have?

It is hard to integrate because it can do so many things. A lot of people think it is a set-it-and-forget-it solution, but it is a full-time job for somebody. I would advise others to plan and prepare for ongoing management. It requires a dedicated person for management. 

Compared to other SIEMs, it is a 10 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer:
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SOC Analyst at a wholesaler/distributor with 10,001+ employees
Real User
Top 5
Plenty of features, stable, but is expensive

What is our primary use case?

We have multiple use cases, almost 200 plus use cases. An example, travel activities where you log in.

What is most valuable?

The solution has plenty of features that are good.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

In my experience, it has been scalable. We have five users using the solution in our company.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

Deployment is not difficult but the lock sources and configurations can take time. We have a team of 15 technicians that do the deployments.

What's my

What is our primary use case?

We have multiple use cases, almost 200 plus use cases. An example, travel activities where you log in.

What is most valuable?

The solution has plenty of features that are good.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

It is a stable solution. 

What do I think about the scalability of the solution?

In my experience, it has been scalable. We have five users using the solution in our company.

How was the initial setup?

The installation is straightforward.

What about the implementation team?

Deployment is not difficult but the lock sources and configurations can take time. We have a team of 15 technicians that do the deployments.

What's my experience with pricing, setup cost, and licensing?

The solution is a little expensive.

What other advice do I have?

I would recommend this solution.

I rate Splunk a six out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Lead at a financial services firm with 10,001+ employees
Real User
Priced reasonably, effective log analysis, but artificial intelligence features need improvement
Pros and Cons
  • "We have found all the features useful. However, the dashboarding and logging have been very helpful. Additionally, the log analysis does a great job."
  • "The solution could improve by giving more email details."

What is most valuable?

We have found all the features useful. However, the dashboarding and logging have been very helpful. Additionally, the log analysis does a great job.

What needs improvement?

The solution could improve by giving more email details.

In a future release, the solution could improve on the artificial intelligence features, such as if an alert comes, it could automatically do logging from the system, get the KV knowledge base, and perform other functions. This would be a benefit.

For how long have I used the solution?

I have used Splunk for approximately five years.

How are customer service and support?

The technical support is good.

How was the initial setup?

The initial setup is complex.

What's my experience with pricing, setup cost, and licensing?

The price of Splunk is reasonable.

Which other solutions did I evaluate?

We have evaluated SoapUI and Postman, and we are still evaluating others.

What other advice do I have?

I rate Splunk a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CyberSecurity Consultant at a tech services company with 51-200 employees
Real User
Top 5
Fast and easy to use, but could be faster

What is most valuable?

The solution is very fast and succinct. 

What needs improvement?

When it comes to out of the box use cases, I feel the solution to be too slow. 

For how long have I used the solution?

I have not been working with Splunk for long. 

How was the initial setup?

The initial setup was simple.  It took an hour. 

Which other solutions did I evaluate?

Curator is more scalable than certain other solutions. 

What other advice do I have?

We are partners of Splunk and provide the solution to customers.  I feel Splunk is easy to utilize.  My company has an app. on which the solution is deployed on-premises on a single server.  There is another team in my company that works with Splunk products.  I rate Splunk as a seven-point-five out of ten.  …

What is most valuable?

The solution is very fast and succinct. 

What needs improvement?

When it comes to out of the box use cases, I feel the solution to be too slow. 

For how long have I used the solution?

I have not been working with Splunk for long. 

How was the initial setup?

The initial setup was simple. 

It took an hour. 

Which other solutions did I evaluate?

Curator is more scalable than certain other solutions. 

What other advice do I have?

We are partners of Splunk and provide the solution to customers. 

I feel Splunk is easy to utilize. 

My company has an app. on which the solution is deployed on-premises on a single server. 

There is another team in my company that works with Splunk products. 

I rate Splunk as a seven-point-five out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Security PS Supervisor at a tech services company with 1,001-5,000 employees
Real User
Top 20
Powerful lock server with sophisticated architecture
Pros and Cons
  • "Great platform with user-friendly interface and GUI."
  • "Splunk is more expensive than other solutions."

What is most valuable?

Splunk has a great platform. Their edge is in their lock management and being a very powerful lock server. Recently, they added some licensing and updated correlation rules to act as a SIEM Solution. They seem to be penetrating the market in a proper way.

For how long have I used the solution?

I have been using Splunk for more than five or six years.

What's my experience with pricing, setup cost, and licensing?

Splunk solutions are much more expensive than others. Especially when it comes to megaprojects or deals, there's a lot of competition when it comes to financials.

What other advice do I have?

I would rate this solution a seven out of ten. Splunk has a user-friendly interface and GUI. Its architecture is also much more sophisticated than others. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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