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Technical Manager at Digital World
Real User
Top 5Leaderboard
Stable, scalable, quick and easy to install
Pros and Cons
  • "There are no issues with scalability."
  • "After selling this product, what we have observed is that the system gets slower, which is a major issue."

What is our primary use case?

We are service providers. We use this solution for endpoint response and detections.

We use this in the banking sector regularly.

We also use it for automatic threat protection and for DLP (Data Loss Protection).

What needs improvement?

After selling this product, what we have observed is that the system gets slower, which is a major issue.

We would also like to see better pricing. It's almost double when compared to other products.

For how long have I used the solution?

I have been using this solution for more than seven years.

We are using the latest version.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It is scalable. If you get the proper licenses then it scales well. There are no issues with scalability.

We are service providers with many different clients. Some of our customers have 100 users, whereas others have 200, and even as many as 300.

How are customer service and technical support?

We have completed several installations but have never contacted technical support.

How was the initial setup?

We do a direct installation. It is cloud-based and we can create a diary on the Symantec site.

We create the ID and download the client package.

It can take five to seven minutes to install per node.

If it is in the same network, we don't require much manpower to maintain it. All of the usernames and passwords are in the system. We can deploy remote deployment and installation.

What's my experience with pricing, setup cost, and licensing?

Symantec is expensive. 

When compared with Trend Micro and Sophos, it is expensive.

Customers are required to purchase a license.

What other advice do I have?

We recommend this solution to others who are interested in using it. In some organizations, it is compulsory to use Symantec.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
TityaOuch
Manager VAPT at a financial services firm with 1,001-5,000 employees
Real User
Top 20
Easy to manage, priced well, but more Linux support needed
Pros and Cons
  • "The solution is easy to manage."
  • "The solution already has support for Windows, Mac, and Linux but it could improve by having better support for Linux. We have run into some problems when there are upgrades. If they can improve this point, Symantec would be good for endpoint protection as well as for a critical server."

What is our primary use case?

We are using Symantec End-User Endpoint Security for our network security solution to protect us against threats, such as malicious software and websites.

What is most valuable?

The solution is easy to manage.

What needs improvement?

The solution already has support for Windows, Mac, and Linux but it could improve by having better support for Linux. We have run into some problems when there are upgrades. If they can improve this point, Symantec would be good for endpoint protection as well as for a critical server.

For how long have I used the solution?

I have been using Symantec End-User Endpoint Security for approximately three years.

How are customer service and technical support?

When we were not able to find a solution to issues we are having we have contacted technical support. There are times we created a support ticket in the morning and they respond in the evening when we are not available. However, they have been helpful and eventually provide us with a solution, it can take a bit of time.

How was the initial setup?

The installation is not difficult for Windows and Mac OS it will autonomically install, based on the schedule we plan. However, for Linux, we could not do the installation from the Symantec manager and needed to install it one by one on the servers. 

What's my experience with pricing, setup cost, and licensing?

One great benefit is we do not need to activate a license for every endpoint. The price is fair.

Which other solutions did I evaluate?

I have evaluated McAfee and Kaspersky.

What other advice do I have?

Symantec was bought recently by Broadcom and this could be a reason some might not want to purchase the solution because of their background. However, this solution is popular and competitive with other solutions, such as McAfee or Kaspersky.

I rate Symantec End-User Endpoint Security a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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General Manager at a consultancy with 51-200 employees
Real User
Top 5
A stable solution which is easy to install, but could be more secure, scalable and dynamic
Pros and Cons
  • "The installation was very easy."
  • "The solution could be more secure and scalable."

What is our primary use case?

I believe we are using the latest version. 

The solution deals with signature-based antiviruses.

What needs improvement?

We are not very happy with the solution and are in the process of moving away from it. 

Owing to its limitations, we are currently moving towards EDR products, which we find to be more dynamic. 

The solution could be more secure and scalable. 

For how long have I used the solution?

We have been using Symantec End-User Endpoint Security for two or three years. 

What do I think about the stability of the solution?

The solution is stable. As a product, it does what it should, but no more. It will fail to detect a new kind of malware that lacks a signature. 

What do I think about the scalability of the solution?

The solution could be more scalable. 

How are customer service and technical support?

I cannot comment on the technical support as I do not deal with them directly. 

How was the initial setup?

The installation was very easy. 

I do not recall exactly how long it took. 

What about the implementation team?

We have a team of around five people, all engineers, who are responsible for deployment and maintenance. 

What's my experience with pricing, setup cost, and licensing?

There is a yearly license. 

Which other solutions did I evaluate?

I believe there were other products we evaluated before going with the solution. 

What other advice do I have?

There are around 5,000 users in our organization who are making use of the solution. 

This solution is only recommended in the initial phases for an organization which is just starting out. But, considering the current threat landscape, I do not recommend signature-based antivirus for any organization.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Credits Incharge at a financial services firm with 201-500 employees
Real User
Top 5
Stable and easy to use but could do with additional features
Pros and Cons
  • "Their threat protection is very good. We are managing a good number of users thanks to the solution and we are pretty satisfied with it."
  • "Maybe Symantec Endpoint Security could amend their pricing structure, but they always offer a good product."

What is our primary use case?

Our primary use case for Symantec Endpoint Security is threat intelligence and endpoint protection. Their threat protection is very good. We are managing a good number of users thanks to the solution and we are pretty satisfied with it.

What is most valuable?

What I've found the most valuable is that it's stable and easy to use. Device control and management is especially easy.

What needs improvement?

Some vendors are starting to give Symantec Endpoint Security a run for their money. Even Symantec's basic DLP features are getting to a point where they're good enough for some organizations' endpoint security needs. The company should be anticipating this. It might be a good idea to introduce some additional features to Symantec Endpoint Security.

For how long have I used the solution?

I have been using this solution for five to six years.

What do I think about the stability of the solution?

Symantec Endpoint Security is stable and easy to use.

How are customer service and technical support?

I have not had much experience with their tech support. 

How was the initial setup?

Installation is was straightforward for us. There was not very much to it.

What about the implementation team?

We did get some vendor support but six or seven of our engineers were involved in the process.

What's my experience with pricing, setup cost, and licensing?

Symantec Endpoint Security does have some aggressive competitors and they're offering very competitive pricing. Maybe Symantec Endpoint Security could amend their pricing structure, but they always offer a good product.

Which other solutions did I evaluate?

We evaluated one other antivirus, but I forgot its name. Symantec Endpoint Security was way better compared to that product.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Regulatory Specialist at a healthcare company with 501-1,000 employees
Real User
Top 5
Scales well and the support is good, but the reporting can be improved
Pros and Cons
  • "Stability-wise, it is very good and we have had no trouble."
  • "The reporting could be improved."

What is our primary use case?

We use this product for endpoint protection.

What needs improvement?

The reporting could be improved.

For how long have I used the solution?

I have been working with Symantec End-user Endpoint Security for between four and five years. More generally, I have been working with Symantec products for almost 15 years.

What do I think about the stability of the solution?

Stability-wise, it is very good and we have had no trouble.

What do I think about the scalability of the solution?

We haven't had issues with scalability. We have approximately 1,000 users.

How are customer service and technical support?

Technical support is pretty good and we haven't had any issues.

How was the initial setup?

The on-premises installation is a little bit difficult.

What about the implementation team?

We have an internal team for deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

The EDR options are costlier than other products.

Which other solutions did I evaluate?

We are currently exploring the option of upgrading this solution with a product from CrowdStrike or Symantec.

What other advice do I have?

This is a good product and other than with reporting, we don't have any issues with it. I would recommend it to others based on this. There is also the issue of cost, as it is now much higher after it was acquired by Broadcom.

We are thinking about moving to the cloud, but this will require an enterprise license and it costs more when compared to the current trend in the market. This is one of the reasons that we are looking for another vendor.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a educational organization with 201-500 employees
Real User
Top 10
Reliable with good ransomware and general malware protection
Pros and Cons
  • "This product is valuable for ransomware protection, general malware protection, and network exploitation protection."
  • "Since the acquisition by Broadcom, we are no longer receiving the proper support."

What is our primary use case?

We used this product to protect our endpoints.

What is most valuable?

This product is valuable for ransomware protection, general malware protection, and network exploitation protection.

What needs improvement?

Since the acquisition by Broadcom, we are no longer receiving the proper support. Otherwise, we had no specific point points while using this solution.

This product would be improved with the inclusion of EDR functionality.

For how long have I used the solution?

We have been using Symantec End-user Endpoint Security for the past 10 years.

What do I think about the stability of the solution?

This is a reliable solution.

What do I think about the scalability of the solution?

We have scaled without issues.

How are customer service and technical support?

Prior to the acquisition by Broadcom, we were receiving proper technical support. Right now, we are not getting any support from them, and we are changing products as a result.

How was the initial setup?

The initial setup is easy. It takes a medium-level of time to implement.

What's my experience with pricing, setup cost, and licensing?

Licensing is based on a yearly subscription.

Which other solutions did I evaluate?

We are currently evaluating other products because we are migrating, now that we are no longer receiving the proper technical support.

What other advice do I have?

This is a product that I would recommend, but only in the case that the support improves. I have spoken with friends of mine who are in the same position and not getting the proper support.

In summary, this is a good product and the only major challenge is that we are no longer getting the proper support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Officer - Quality Assurance at a tech services company with 201-500 employees
Real User
Easy to manage console, stable, but more knowledgeable support needed
Pros and Cons
  • "The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple."
  • "The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing."

What is our primary use case?

Symantec End-User Endpoint Security is used for network security.

What is most valuable?

The administrator's console is very good and easy to manage with it. Deploying patches, definition updates and report is simple.

For how long have I used the solution?

I have been using Symantec End-User Endpoint Security for approximately nine years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

Symantec End-User Endpoint Security is scalable.

We have approximately 850 endpoint clients using the solution.

How are customer service and support?

The support from Symantec has been poor in my experience. They did not have the knowledge to help us with the issues we were facing.

Which other solutions did I evaluate?

I have evaluated Kaspersky, CrowdStrike, and Sophos solutions.

What other advice do I have?

I would recommend Symantec End-User Endpoint Security to others. However, I would advise people before implementing the solution they have all the support channels in place to manage it.

In the case of the software-as-a-service, nowadays, companies are looking to outsource the entire operations. I do not want my employees using the solution for anything, such as monitoring the application. We are looking for an implementation partner or the OEM itself where they deploy the solution and monitor it with only one management team. If there is an issue, they notify us. if there are not any issues then they can send regular, weekly, or monthly reports.

I rate Symantec End-User Endpoint Security a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Executive Cybersecurity Advisor - President at a tech services company with 11-50 employees
Real User
Top 20
A security software suite that identifies and blocks malicious traffic in a corporate network
Pros and Cons
  • "Symantec End-user Endpoint Security is a very powerful solution."
  • "It could use more feature parity between what is offered with their on-prem console as well as their hosted console."

What is our primary use case?

Within our organization, there are just shy of 250 employees using this solution. We have one administrator who takes care of all maintenance-related issues.

What is most valuable?

Symantec End-user Endpoint Security is a very powerful solution. They have a feature called location awareness which is great. There's another feature that I like, which is their group update provider. It's also integrated with a number of other Symantec solutions which is nice.

What needs improvement?

The console in general could be improved. There are two consoles. There's an on-prem console and a hosted console, but the on-prem console doesn't do the product justice — it's a bit cumbersome.

It could use more feature parity between what is offered with their on-prem console as well as their hosted console.

For how long have I used the solution?

I have been using this solution for roughly 15 years. 

What do I think about the scalability of the solution?

Symantec End-user Endpoint Security is both scalable and stable.

How was the initial setup?

The initial setup was quite straightforward. We deployed it in-house. From start to finish, deployment took less than a day.

What other advice do I have?

If you're interested in integration with network Symantec solutions, Symantec web solutions, and Symantec cloud solutions, informed protection is the right solution. I would recommend this solution for anyone who's looking for that level of enterprise integration.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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