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Symantec Secure Web Gateway Room for Improvement

FI
Infrastructure Engineer at a financial services firm with 201-500 employees

There are definitely considerable problems with this solution. Most notably, compared to Cisco Umbrella it was a lot more difficult to deploy. The deployment process should definitely be significantly simplified.  

The service pack file system should also be improved or even abandoned. The way the packed files are set up could definitely be better and maybe they do not have to be deployed that way at all. There are better solutions which is demonstrated by the fact that other products and companies no longer handle updates this way. They do it in a way that is easier to handle.  

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AY
Senior Information Security Engineer at a energy/utilities company with 1,001-5,000 employees

The major challenge is their support. The support from Broadcom is quite poor. It takes forever for them to get back to you, and when they get back to you, they ask you for so much information, which makes it more difficult. That's the only problem I have with Broadcom. This is one of the reasons why we are switching to another solution. Another reason for switching is that we have a plan to adopt solutions in the cloud so that we can offload the administration efforts to the vendor.

In future releases, they can improve its reporting and the process for rules creation. They can also improve Broadcom on things such as security information and event management so that from my same platform, I can carry out functions and probably block websites. Such a feature would be nice. Currently, Broadcom is integrated with McAfee to block access to certain sites automatically. It would be nice if they can expand their integration to IBM Resilient Security Orchestration and Automation Response.

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NV
Senior Network Engineer at a insurance company with 5,001-10,000 employees

The interface could be made more user-friendly. As it is, we have trouble when we want to do certain operations, such as choosing when and what we want to block or allow. For example, we don't want to block WhatsApp, but we do want to block uploads. This means that we have to enter some codes. It's not like you can just drag and drop, as we have seen in other security solutions.

Another example is on the main page. When you're logged into the device using HTTPS, you still have to go to another link to access the policy manager. When you are redirected to another function, it loads very slowly. 

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