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Symantec Siteminder OverviewUNIXBusinessApplication

Symantec Siteminder is #1 ranked solution in top Web Access Management tools, #4 ranked solution in top Access Management tools, and #6 ranked solution in top Single Sign-On (SSO) tools. IT Central Station users give Symantec Siteminder an average rating of 8 out of 10. Symantec Siteminder is most commonly compared to Okta Workforce Identity:Symantec Siteminder vs Okta Workforce Identity. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Symantec Siteminder?

Symantec® SiteMinder is designed to secure the modern enterprise through a unified access management platform that applies the appropriate authentication mechanism to positively identify users; provides single sign-on and identity federation for seamless access to any application; enforces granular security policies to stop unauthorized access to sensitive resources; and monitors and manages the entire user session to prevent session hijacking. Finally, Symantec SiteMinder is battle-tested and has been deployed in the largest IT environments in the world.

Symantec Siteminder was previously known as Single Sign-On, SiteMinder, CA SSO, Layer7 SiteMinder.

Buyer's Guide

Download the Single Sign-On (SSO) Buyer's Guide including reviews and more. Updated: November 2021

Symantec Siteminder Customers

British Telecom, CoreBlox, DBS, HMS, Itera ASA and Simeo

Symantec Siteminder Video

Pricing Advice

What users are saying about Symantec Siteminder pricing:
  • "Symantec Siteminder is expensive; they could definitely do better on the price."
  • "The licensing is fair for this solution."

Symantec Siteminder Reviews

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Umair (Abu Mohaymin) Akhlaque
Enterprise Solutions & Services Head at Duroob Technologies
Real User
Top 5Leaderboard
Easy to implement and customize and very stable

Pros and Cons

  • "It's quite scalable."
  • "The support could be faster."

What is our primary use case?

This is a web single sign-on product.

What is most valuable?

The solution is very stable.

It's simple to implement, and very easy to customize.

It's quite scalable.

What needs improvement?

The performance could be better.

The support could be faster. 

Sometimes when your customer has a legacy application and they want to make a single sign-on, you cannot do it with SiteMinder.

The solution doesn't support client-based Java. 

You do need to be pretty comfortable with the product in order to use it. 

The product needs to invest in enhancements. They are not innovating anything lately. The competition is beginning to pull ahead of them and they are getting left behind. 

The cost of the product is a bit high.

For how long have I used the solution?

My team has been using the solution for eight or nine years. I've used the solution for 15 years or so. 

What do I think about the stability of the solution?

The solution is very stable. There are less bugs or glitches. 

What do I think about the scalability of the solution?

We have four or five big clients that use the solution. 

How are customer service and technical support?

The technical support could be faster. We're not 100% satisfied with their level of service. 

The support, in general, is an issue with Broadcom. With any product that Broadcom owns, the general problem is that they are unable to provide the right support. Luckily, SiteMinder is a very stable product. We rarely have issues.

How was the initial setup?

It's not difficult, however, eventually, you need the right expertise to implement the solution. You need the right consultant who has knowledge of the applications, the knowledge surrounding security, and can handle in-depth logging processes that are taking place. Basically, you need the right people to implement it. It's not easy. I would prefer to have a consultant who has the development knowledge.

The size of the team you need to implement the product depends on the size and the scope of the project. For a simple two or three applications, we needed only one consultant to implement. However, if it is a massive implementation with multiple products, multiple web servers, web applications, et cetera, eventually its scope varies and timelines vary, and you will require a couple of engineers to implement it.

What's my experience with pricing, setup cost, and licensing?

Clients need to pay for a partial license and a subscription license. 

The pricing is a bit high and they could make it more competitive.

What other advice do I have?

I'd rate the solution at a nine out of ten.

I would recommend the solution to others. If they want to have a secure, stable solution for a single sign-on that supports Java, ASP. Net, and most of the web-based applications, I encourage them to go with this product. However, a company must make sure that they have the right people to implement it properly.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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AJ
Middleware System Engineer at a insurance company with 11-50 employees
Real User
Top 20Leaderboard
Provides centralized and secure policy management on a large scale

Pros and Cons

  • "Symantec Siteminder Is both scalable and stable."
  • "Some of the new protocols, like OAuth 2.0, could be improved."

What is our primary use case?

We use Siteminder to protect our portal site subscribers. In our case, this refers to people who have dental insurance.

We're a dental insurance company and we've got millions of subscribers.

We have thousands of dentists. We have millions of subscribers who use our dental insurance. There are a couple hundred thousand providers (dentists) in the network. 

How has it helped my organization?

SSO affords us the opportunity to have a federated connection between our members, groups, and companies. 

We have a trusting partnership with everyone involved. This solution helps us in that aspect. In summary, it protects our applications, relating to benefits and eligibility, etc. 

It gives providers (or dentists, in our case) the ability to transpose across the different Delta Dentals without having to authenticate more than once. With Siteminder, We don't have to log into every site with a different user name and password — It's one identity for all sites.

What needs improvement?

Some of the new protocols, like OAuth 2.0, could be improved.

It would be nice to see a better cloud-based solution that's both easy and accessible for all organizations.

For how long have I used the solution?

I have been using Siteminder since 2011.

What do I think about the scalability of the solution?

Symantec Siteminder Is both scalable and stable. If you need to add more groups of members, it's just a matter of adding another web agent. It's very scalable.

How are customer service and technical support?

I work with the technical support guys all of the time. They are excellent. 

How was the initial setup?

Since I've been doing it for years, it's hard for me to say it was complex. You have to set up the realms, domains, ACOs, access control, configure the objects, and set up the databases. Speaking as a technical person, I think it could be a little more simplistic, but on a technical level, it's about even with the other solutions available.

What's my experience with pricing, setup cost, and licensing?

Symantec Siteminder is expensive; they could definitely do better on the price.

What other advice do I have?

If you're thinking about implementing this solution, make sure you have the proper infrastructure. Also, try to negotiate the cost.

On a scale from one to ten, I would give Symantec Siteminder a rating of eight. If they fixed some of the issues I mentioned, I would give them a higher rating. There's a lot of players out there that are only doing half of what Siteminder does, but they do it with the more advanced protocols.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Broadcom, IBM, Auth0 and others in Single Sign-On (SSO). Updated: November 2021.
554,676 professionals have used our research since 2012.
MN
Cyber Security Specialist at a tech services company with 1,001-5,000 employees
Real User
Leaderboard
Stable, scalable, integrates well with Active Directory, but needs to be more user friendly

Pros and Cons

  • "The most valuable feature is the integration with the Active Directory."
  • "To add more value to this solution it needs to be more user-friendly."

What is our primary use case?

The primary use case of this solution is a single sign-on to gain access to users and servers.

The security from the logistics team has required us to have a single sign-on solution. We implemented several single sign-on servers and we integrated them into one. The users would use it as a jump server. They would connect to it and from there, they would access the main server.

What is most valuable?

The most valuable feature is the integration with the Active Directory.

What needs improvement?

To add more value to this solution it needs to be more user-friendly. This is what is really needed in the next release of this product.

For how long have I used the solution?

I have been using this solution for two years. My experience with this solution is as an end-user.

What do I think about the stability of the solution?

The stability is fine, we have not had any issues.

What do I think about the scalability of the solution?

This solution is scalable.

We have more than 100 users who are made up of engineers and administrators.

How are customer service and technical support?

I have not been in touch with technical support.

Which solution did I use previously and why did I switch?

Previously, I used Arcon as a bridge to build access management. Arcon is different from CA SSO single sign-on.

I changed jobs and in this new location, Arcon was deployed.

How was the initial setup?

The initial setup was not a problem. I would rate the difficulty a seven out of ten.

We have a large network with several servers and it took more than six months for the initial implementation.

We had a team of three engineers to deploy this solution on-premises. They were responsible for the administration of the single sign-on.

What about the implementation team?

We implemented this solution with the help of one of the partners.

What other advice do I have?

My advice to anybody considering this solution is to always create their use cases so that they can do a complete and thorough POC before purchasing this solution.

Do not force the implementation of these types of solutions. It was forced by the management without proper planning. I have learned that proper planning works best for these types of solutions because you have to integrate with different components of the network, in order to be successful.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NJ
Assistant General Manager at a computer software company with 10,001+ employees
Real User
Leaderboard
Good SSO functionality with what appears to be a simple setup and deployment

Pros and Cons

  • "The single sign-on is the solution's most valuable feature"
  • "We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful."

What is our primary use case?

We primarily want to use the solution to implement our SSO, Single Sign-On solution.

What is most valuable?

The single sign-on is the solution's most valuable feature.

What needs improvement?

Since we're in the early stages of examining the solution, it's hard to predict what might be lacking.

We're currently unable to find information about if the solution can do a full implementation with SQL. Some better and more accessible documentation for new users or those curious about the product would be helpful.

We want to implement a simple application. Currently, from what we're finding, we're not sure if it would work the way we need it to.

For how long have I used the solution?

The solution is quite new to us and I only really started looking at it about two or three weeks ago. We're in the testing phase.

How are customer service and technical support?

We've never contacted technical support.

Which solution did I use previously and why did I switch?

For a long time, we used SiteMinder, We're currently looking into what might be a better solution for SSO. That's why we're currently evaluating CA SSO. We'd been using the previous solution for two or three years but it hasn't been able to provide us with what we needed. Currently, we're trying to implement CA on servers for IPMP.

How was the initial setup?

The initial setup seems straightforward, but we're curious about the aspect of SSO for SQL servers. We're also investigating from the net side to see what requirements are needed. We haven't implemented or deployed it yet.

What about the implementation team?

We have our own in-house team that will handle the implementation.

What other advice do I have?

I'm an implementor, so I help clients implement the solution for their companies.

We're still in the process of testing the solution. We're currently not providing services on it as we are still in the testing phase.

So far, with a simple implementation of the SSO, I'd rate the solution eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
NP
Project Manager at a financial services firm with 1,001-5,000 employees
Real User
Top 5Leaderboard
Easy to use, reliable, and scalable

What is our primary use case?

We use this solution for applications and portals for a bank in Colombia.

How has it helped my organization?

The solution has saved our company from a lot of problems.

What is most valuable?

The solution is easy to use for our managers.

What do I think about the stability of the solution?

We did not have any issues with the stability of this solution. We have approximately 5,000 clients using the solution.

What do I think about the scalability of the solution?

The solution has been scalable.

How are customer service and technical support?

The technical support could be better.

What's my experience with pricing, setup cost, and licensing?

The licensing is fair for this solution.

What other advice do I have?

I rate Symantec…

What is our primary use case?

We use this solution for applications and portals for a bank in Colombia.

How has it helped my organization?

The solution has saved our company from a lot of problems.

What is most valuable?

The solution is easy to use for our managers.

What do I think about the stability of the solution?

We did not have any issues with the stability of this solution. We have approximately 5,000 clients using the solution.

What do I think about the scalability of the solution?

The solution has been scalable.

How are customer service and technical support?

The technical support could be better.

What's my experience with pricing, setup cost, and licensing?

The licensing is fair for this solution.

What other advice do I have?

I rate Symantec Siteminder an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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