My primary use case for this solution is to manage the facility services and the IT services in a higher education organisation. After evaluating other solutions and referring to the success story in the home university, the SysAid came out to the best for my needs.
SysAid is #7 ranked solution in top Help Desk Software and top IT Service Management (ITSM) tools. PeerSpot users give SysAid an average rating of 8 out of 10. SysAid is most commonly compared to ServiceNow: SysAid vs ServiceNow. The top industry researching this solution are professionals from a comms service provider, accounting for 26% of all views.
What is SysAid?
Offered in both cloud and on-premise versions, SysAid is a globally-adopted IT Service Management (ITSM) solution that combines all the essential capabilities in one, feature-rich tool. From traditional ticket management to asset management, SysAid allows administrators to monitor and manage tasks in one platform, so they can deliver fast and comprehensive support from a single view. Available in 42 languages, SysAid serves over 10,000 customers across 140 countries, spanning all industries and sizes.
SysAid Buyer's Guide
Download the SysAid Buyer's Guide including reviews and more. Updated: January 2022
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