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Trend Micro Smart Protection OverviewUNIXBusinessApplication

Trend Micro Smart Protection is the #18 ranked solution in our list of endpoint security software. It is most often compared to Microsoft Defender for Endpoint: Trend Micro Smart Protection vs Microsoft Defender for Endpoint

What is Trend Micro Smart Protection?

Traditional security solutions can’t keep up with your users. Turning to multiple point products to address the myriad of challenges only increases complexity and may leave gaps in your security. Plus, you need a flexible solution that can grow and change with you as you migrate from on-premises to the cloud. To effectively counter today’s evolving threat landscape, you need integrated security that consolidates your view across all layers of protection and all deployment models.
Trend Micro™ Smart Protection Complete is a connected suite of security capabilities that protects
your users no matter where they go or what they do. This modern security delivers the best protection at multiple layers: endpoint, application, and network, using the broadest range of threat protection techniques available. Plus, you can evolve your protection along with your business using flexible on-premises, cloud, and hybrid deployment models that fit your IT environment today and tomorrow. In addition, you can manage users across multiple threat vectors from a single “pane of glass,” giving you complete visibility of the security of your environment.

Trend Micro Smart Protection is also known as Trend Micro Smart Protection Complete.

Trend Micro Smart Protection Buyer's Guide

Download the Trend Micro Smart Protection Buyer's Guide including reviews and more. Updated: September 2021

Trend Micro Smart Protection Customers

Atma Jaya Catholic University of Indonesia, Blekinge County Council, Bulgarian American Credit Bank, Cancer Research UK, Delacour, Evalueserve, Gulftainer, Hiroshima Red Cross Hospital & Atomic-bomb Survivors Hospital, Mazda Motor Logistics Europe, MEDHOST, Nikigolf, Ochsner Health System, SIAX Computing Solutions, Tegen

Trend Micro Smart Protection Video

Pricing Advice

What users are saying about Trend Micro Smart Protection pricing:
  • "If I'm not mistaken, for three years, for 400 licenses, we paid nearly 15,000 euros. We don't have any additional costs that we have to pay on top of that."
  • "The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution."
  • "Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable."
  • "Its price is fine. Price-wise, it is competitive with any other vendor."
  • "We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this."

Trend Micro Smart Protection Reviews

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Amir Afkhami
Country IT Logistics & Facilities Manager at DHL
Real User
Top 10
Straightforward to use with good licensing options and doesn't consume too many resources

Pros and Cons

  • "As a Japanese company, it doesn't have any restrictions on usage in our country."
  • "We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL."

What is most valuable?

The software itself is very light. It doesn't consume many resources on the clients. 

The solution is pretty straightforward.

The licensing is very good.

As a Japanese company, it doesn't have any restrictions on usage in our country.

What needs improvement?

We found an issue on the server-side. Sometimes, it slows down the servers if you install it on the SQL. 

In some cases, the version on the server-side, when you install it on the server, doesn't update when the updates are available. For example, if the virus definitions are getting updated every two days, even though you push the updates to the servers from the management console of Trend Micro, it doesn't update the servers successfully.

On the client-side, on the computers, desktops, and laptops, when you do the restart, the new virus definition appears. We are now working with technical support to find out a way to upgrade or use a patch or do some modifications to get the servers updated frequently. Even though we push twice a week from the management console to the servers, still those definitions are not getting updated. We have quite a number of servers - almost 90 server installations - therefore, it's very hard to restart them just to get the virus definition updated. That's one of our biggest problems at the moment with Trend Micro.

Of course, when you do restart the server, it fetches the updates from the management server but that's not the way you can perfect the server. It should be noted that servers sometimes will not get used for a month or two. That's a challenge for us, keeping them updated. On top of that, the current vulnerabilities that you have up there on the Windows clients and the number of attacks registered, have increased.

It would be ideal if the solution could offer more control of computers from the management console in terms of, maybe, dealing with file-sharing. You should be able to block computers from sharing when they are on an external network. That's one of the things I was hoping they could catch in the new version that was released in July, but we didn't get that option.

In Symantec, for example, you can block file-sharing on your clients so they cannot share any data with anybody in the network if they connect to an external network. It makes things much safer.

For how long have I used the solution?

I've been using the solution for three years now.

What do I think about the stability of the solution?

We haven't had any issues with the stability of the product. It doesn't crash, or freeze and there aren't bugs. It's actually very smart. We haven't had any issues with any of our clients or on our computers.

What do I think about the scalability of the solution?

We have scaled the solution slightly. The initial report was for 300 clients. We added on 100 more clients, and there was no problem. There was no performance degradation on the management console, and it was running fine. Therefore, I can say that it can scale pretty well.

We'll likely further increase usage. We were planning a review. We are actually in process of getting a quotation to get it upgraded to increase our license, in order to cover all of our distributors and partners. There are small companies, but they're not running any security protection on their clients. So every now and then they will have an infected machine that will infect their ERP system and the sales on their system will be impacted. Therefore, on behalf of them, we are purchasing the licenses for all their clients to ensure business continuity on their side. We are looking at almost 100 additional licenses.

How are customer service and technical support?

In our region, we get support from India. There are actually some problems with some latency in getting the support we need. We have to wait until Monday to get the support from them as, in our time zone, we work Saturday until Wednesday. The weekends are Thursdays and Fridays. However, they work from Monday to Friday. Therefore, we will have only three days of office hours overlap. If you want to get support from them, you need to follow their availability. It is also not around the clock. It's only business days in India.

Which solution did I use previously and why did I switch?

I have experience with Symantec Endpoint as well. I use both solutions.

How was the initial setup?

Initially, there was a challenge where we had to change our server and do the installation, however, that wasn't due to the functionality of Trend Micro. When you change the server you need to have all the clients' requirements related to the parameters of the new server. We did that through group policies and running small scripts in the stackable scripts of the group policy. That way, from the Windows side, certain clients get redirected to the new server.

However, when we wanted to upgrade it to the latest client version in July, we had to do them all manually. It pushes the installation to the client when it comes to implementers. Yet, in terms of changing the version, upgrading the version, or the agent on the client-side, sometimes you need to do that manually. We have 400 clients, and we needed to load them one-by-one. We had to manually remove the old version and install the new version.

What's my experience with pricing, setup cost, and licensing?

If I'm not mistaken, for three years, for 400 licenses, we paid nearly 15,000 euros. We don't have any additional costs that we have to pay on top of that.

What other advice do I have?

We're just a customer. We don't have a business relationship with Trend Micro.

Trend Micro may be planning to launch a new product called Apex or Alex in January. However, right now, we are using the most current version of the solution which was launched in July. This version is compatible with Windows 10.

We actually waited for this release to happen due to the fact that the previous versions of Trend Micro were not compatible with the latest Windows so we couldn't upgrade our Windows clients. We waited nearly three months, or maybe two months, so we would be able to upgrade our clients' Windows builds to the latest version, and ensure everything was compatible.

We have a management server that manages the licenses and the number of computers and the deployment and management of computers.

It companies are considering the solution, it's a good idea to do a virtual benchmark. I wasn't sure that Trend Micro was a good solution, so I ran a benchmark. I had prior experience with Symantec Endpoint Protection, and also Panda software- the Panda Security Cloud Version. BI found that Trend Micro was very reliable in terms of when we did the benchmark on the software, on the licenses, on the management side, and the admin solution overhead. 

Considering the trade sanctions and all the complications we have in Iran, I found Trend Micro to be compatible with those sanctions as well, as it's a Japanese company and they are not using any technology developed in U.S. It was a sanction-compliant solution as well. 

In terms of the cost, you could buy the license for three years or five years. It was almost hassle-free to get the new party license for three years. You don't need to pay for any license renewal every year. 

It's very straightforward and usable. In terms of administration, the liability is better than Panda, Sophos, and Symantec. With Symantec, it's a U.S. product, therefore we couldn't use it in Iran anyway.

Overall, I would rate the solution eight out of ten. However, with the embargo, there isn't as much competition in the market right now. We don't have too many options.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Nadeem Syed
CEO at Haniya Technologies
Real User
Top 5Leaderboard
Easy to deploy with proactive sandboxing and built-in DLP capabilities

Pros and Cons

  • "The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions."
  • "This product is not very simple and in fact, kind of hard for some people to understand."

What is our primary use case?

We are a solution provider and we are pitching this product to our enterprise clients. These include organizations in the financial and banking sector, as well as other industries. We are focusing on endpoint protection.

How has it helped my organization?

It sure did. We see major improvement in terms of slowness of machines / computers and blocking more ransomware than any others i have seen.

What is most valuable?

Trend Micro has several features that help to distinguish it from other vendors, especially Kaspersky. These include:

  • There is a choice of deployment between cloud-based and on-premises.
  • Endpoint protection includes DLP capabilities.
  • The sandboxing is more proactive and more reliable than any of the other endpoint protection solutions. It helps to thwart ransomware attacks.

What needs improvement?

This product is not very simple and in fact, kind of hard for some people to understand. After you start working with it, you get the hang of it.

It would be helpful to have vulnerability scanning and patching built-in. It is available as a separate product and including it would be a good selling point. However, if it is very heavy when running on the end-users computers then it is going to backfire.

For how long have I used the solution?

I started working with Trend Micro Smart Protection three or four months ago.

What do I think about the stability of the solution?

This is not a new product and it is very stable, although one of our engineers found a bug, which was reported to Trend Micro.

What do I think about the scalability of the solution?

This is a scalable solution. There are some enterprise-level clients with 6,000 or 8,000 licenses. In my experience, I have not seen any endpoint products that are not scalable. 

We have approximately 140 clients who are using Trend Micro products. These are products with a security purpose that is very specific and I am not sure how many are using the Smart Protection Complete solution.


How are customer service and technical support?

I have not personally contacted technical support.

Which solution did I use previously and why did I switch?

Prior to this, I was very committed to Kaspersky. In the past ten years, 70% of the endpoint protection market has been captured by Kaspersky. Before that, it was Symantec. I also have experience with solutions from Bitdefender, McAfee, and Sophos.

I think that Trend Micro is already quite strong against Symantec and Sophos. With respect to Kaspersky, they do not have and endpoint DLP solution, it does not have a choice of deployment model, and the sandboxing is not as proactive. That said, I feel that Kaspersky is the biggest competitor. It is a more mature product in Pakistan and I have different clients who are using each of these solutions. Overall, they are not much different in terms of features.

How was the initial setup?

The initial setup is very straightforward. 

It takes a much shorter time to deploy compared to any other product that I have worked with. As an example, I have one client who purchased 150 licenses. The choice was made to deploy it to the cloud. From start to finish, with the configuration and fine-tuning, it took between four and five hours.

I would estimate that the deployment takes between 30 and 40 minutes unless you face some kind of unprecedented difficulty in your network that is not related to the endpoint. The length of time also varies depending on how big the network is and how ideal the situation is. Sometimes, for example, you need end-users to turn off their computers.

What about the implementation team?

Well since we are the vendors and implemented and deployed on client side many times, i would say you definitely required highest level of expertise.

What was our ROI?

In a longer term, you definitely get your money worth spending on Trend Micro product.

What's my experience with pricing, setup cost, and licensing?

Licensing module is more or less as any other AV. However, they are on little expensive side compare to other products but i believe it is worth it because of the features and quality of the product.

Which other solutions did I evaluate?

Yes, i have evaluated kaspersky, Symantec and bit defender.

What other advice do I have?

There was a big gap in the availability of this product in Pakistan from 2009 to 2017. There was simply no presence of Trend Micro. In 2017, they hired people and they started a local distributor that included a technical team. With the backend support here, it has strengthened the market.

When we demonstrate this solution to potential clients, we conduct the demo on the cloud. However, we leave the option to them whether they want an on-premises or cloud-based deployment. Organizations and banks in the financial sector in Pakistan generally do not use cloud-based solutions at this time.

That said, my advice for anybody who is implementing this solution is to use a cloud-based deployment. It is much easier to administer because you have access to the dashboard from anywhere at any time. Also, if it happens that they do require technical support then it is easier to give access to the vendor's support team. Otherwise, it will take longer to resolve the issue.

Nothing is perfect and there is always room for improvement.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Trend Micro Smart Protection. Get advice and tips from experienced pros sharing their opinions. Updated: September 2021.
540,984 professionals have used our research since 2012.
XH
Cyber Security Manager at a consultancy with 5,001-10,000 employees
Real User
Top 5
Good documentation and excellent technical support but needs to have an easier deployment

Pros and Cons

  • "The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed."
  • "The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful."

What is our primary use case?

There were a couple of primary use cases for us. One of the most frequent was to deploy an agent onto user devices, including laptops and workstations. We were also to employ agents on mobile. It was used to detect viruses on everything from computers to USBs in our organization.

How has it helped my organization?

The solution gives users peace of mind that, form an endpoint perspective, they are protected once it is installed. 

What is most valuable?

The centralized dashboard from which we can see all activities and get reports is very good. We can also do all configurations from a single panel of a management console. It's helpful.

The solution overall is very helpful and very reliable. We appreciate the reliability of the system.

We've compared it to another Trend Micro product that is free, and this solution catches a lot more viruses than the free version.

When users click on links accidentally, Trend Micro is able to contain and block viruses to ensure nothing happens to an organization's system. It protects not only the client's users but also the main core infrastructure.

The customer service from the product is great. There's lots of hands-on navigation support, and you call in or be on a conference line with the support when you need them. They will go over everything related to any upgrades or deployments. 

The documentation is very thorough and robust. It makes a lengthy deployment a bit easier.

What needs improvement?

The solution needs to improve the deployment so it aligns with the latest Microsoft patches and upgrades. It makes the deployment process lengthy and painful.

The solution needs to add more AI. It already has some AI and machine learning built in, but they could be more advanced and offer deeper learning capabilities. 

For how long have I used the solution?

I had been using the solution for just over one year. I used it from September 2018 until about November 2019.

What do I think about the stability of the solution?

The product is a very stable solution. However, it could be more compatible with major vendors, especially Microsoft. 

What do I think about the scalability of the solution?

I'm not sure I can talk to the scalability of the product. Our organization had over 1,000 people, but I had not witnessed our organization try to scale it. 

Typically the solution is handled by users directly from the IT department.

How are customer service and technical support?

Technical support is fantastic, especially in relation to deployment, where we originally ran into a bit of trouble in relation to Microsoft patches. They stayed with us on the phone and helped us power through the implementation by sharing their knowledge and advice.

Their service is also very quick. They have less than a 24-hour turnaround.

Which solution did I use previously and why did I switch?

I did previously use a different solution. It was a long time ago, so I'm unsure as to what the company did use back then.

How was the initial setup?

The setup was pretty straightforward. 

The deployment, in terms of the upgrade process, isn't as simple. If Microsoft, for example, patches things, you have to pause or disable the software before the patch and upgrade is applied before you can enable the agent. It would be helpful if this process was easier and if the solution would ultimately be more compatible with Microsoft's upgrades. It requires a lot of the user's attention. 

We have an implementation strategy to move from on-premises to the cloud in the near future.

We required three people for maintenance.

What about the implementation team?

We worked directly with a reseller, but more from a license procurement perspective. The assistance we received for the initial setup was more directly from Trend Micro.

What's my experience with pricing, setup cost, and licensing?

The licensing is on a yearly basis and I believe our organization paid about $2,000/year. However, it's been a while since I looked at the pricing and we no longer use the solution.

What other advice do I have?

In terms of advice to other users, because there are so many products out there, I would caution anyone to do a thorough POC. It would be helpful. Once a company is hands-on with it, they will begin to understand a lot about the product. Demos are very limiting. Currently, I'm looking at and trying out other solutions as we've moved away from this one.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
?G
Head of IT at a financial services firm with 11-50 employees
Real User
Top 5
Offers a lot of plugins and good compatibility with excellent scanning

Pros and Cons

  • "We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware."
  • "The solution should improve its mobile management solution."

What is our primary use case?

We primarily use the solution for endpoint protection including antivirus and malware protection. We also use it for mail scanning and as a proxy for web protection. The most important cases are those, but we also use it for mobile device management, etc.

What is most valuable?

The solution offers a lot of plugins or options. The endpoint protection for mail protection and also website scanning is also very good. 

We are very happy with the mail scanning, as well as the anti-spam and antivirus scanning of incoming mail. 

We haven't had any compatibility issues. It's quite stable and it's a good tool in preventing actual viruses or malware. 

What needs improvement?

The design of management tools needs improvement. They are improving it constantly, but there's still room for improvement. The integration part is quite good, but it could be even better.

The solution should improve its mobile management solution.

What do I think about the stability of the solution?

Instability is very, very rare. It's quite stable. We are very happy about that. It doesn't have many bugs. 

In some cases, stability depends on the version of Windows we are using. However, they update the solution quite often and we are very, very pleased with that.

What do I think about the scalability of the solution?

We are not a big company, so we can't speak to enterprise-level scaling. We did acquire additional licenses and that wasn't a problem. We just installed a new license key and increased the number of licenses needed to support, and for us, for our company size, it's seamless.

How are customer service and technical support?

If we have some questions or issues, we have support contracts with external partners, but we don't use them that much.

We don't contact technical support often, but we have contacted them in the past. We had a small issue once and they were quite quick to respond and offered us a ready-made solution. It was a great experience.

Which solution did I use previously and why did I switch?

We've had some side solutions in the past, but in this company, we are mostly using this product. We don't mix much with other solutions.

How was the initial setup?

The initial setup is quite straightforward. It's not really complex, though it depends on the tool you use. The solution guides you quite well while installing it and the manuals are comprehensive. 

In terms of deployment, we didn't deploy the entire suite at once but in phases. It was quick, however, as we are not a big organization. For us, it was straightforward and we didn't have any issues.

What about the implementation team?

Our company has an in-house IT team and we handled nearly everything. For a few items, we contacted our partners, but mostly we managed the implementation by ourselves.

What's my experience with pricing, setup cost, and licensing?

We pay about 6,000 Euros per year for an annual license. We don't pay for any extra services or add-ons above that.

Which other solutions did I evaluate?

We are constantly looking at other possible solutions, but for now, with the options that this solution offers, and the competitive pricing, we are satisfied.

What other advice do I have?

We've been using the solution for about ten years, although it was under a different name originally. We mostly use the on-premises deployment model but do have a few cloud deployments as well.

I'd advise others to try it. There are trial versions you can try if you are curious. We tested it and we were able to check for ourselves if it suited our needs. There are a lot of solutions, and quite a lot of options and for us, but this one is the perfect one for us.

I'd rate the solution nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mohsinoddi Mohammed
Senior Information Security Consultant at Alkhorayef
Consultant
Top 5
Offers behavior monitoring, machine learning with excellent web reputation service

Pros and Cons

  • "The most valuable features are the behavior monitoring, behavior analysis, and web reputation service."
  • "The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products."

What is our primary use case?

We are primarily using this solution for protecting endpoints and servers, which includes schedule scanning on weekly basis. Also using web reputation services for actively blocking any malicious website at user end.

How has it helped my organization?

Primarily, we are using this solution for protecting endpoints and servers as well. This solution is a part of our multi-layers security for browsing internet.

we use this endpoint protection to protect our endpoints using behavior and signature-based analysis. We are not totally dependent on Trend Micro, but it is part of our multi-layered protection approach.

What is most valuable?

The most valuable features are the behavior monitoring, behavior analysis, and web reputation service. They have a very good web reputation service.

What needs improvement?

The only drawback to this solution is that it needs different products for different types of clients, and it would be better to have a single agent for all of the products. For example, for clients we need to have officescan and for server we need to have deep security from trendmicro.

Improvements need to be made so that detection is more behavior-based, rather than signature-based. The behavior analytics is there but it needs to be more advanced. Ideally, I would like to see completely signature-less threat detection.

For how long have I used the solution?

We have been using Smart Protection Complete for more than six years.

What do I think about the stability of the solution?

This solution is very stable and provides all of the protection that we are expecting. We can trust this product and are using it for each and every client. In fact, this endpoint solution is used for everything.

What do I think about the scalability of the solution?

Scalability is not a problem. We have more than 2,000 clients who are using this solution and 10 to 15 of them are administrators.

How are customer service and technical support?

The technical support is excellent. I have not seen this level of support from any other vendors.

Which solution did I use previously and why did I switch?

We used to use a solution by McAfee but we switched because of the support. It was not matching our criteria at that time, although now I know they improved.

How was the initial setup?

I would not say that the initial setup is easy or difficult. It does require some expertise, so it is not easy. It is difficult in terms of management.

The length of time for deployment depends on the number of clients. With more than 2,000 clients, our deployment took almost one and a half months. We have six people, two engineers and four technicians, who were involved in the deployment.

Which other solutions did I evaluate?

We are always evaluating other products and comparing them to Trend Micro. Between 40% and 50% of these products rely on a signature-based detection method, while there are a few that depend totally on behavior analysis. We are always looking for next-generation antivirus solutions.

What other advice do I have?

I recommend this product as it can be first line of defense for any organization with excellent features, like behavior monitoring, machine learning, and others...

Overall, this product is very good, although there is still room for improvement.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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DS
IT and Digital Officer with 51-200 employees
Real User
Top 5
Affordable licensing, good reporting, and excellent technical support

Pros and Cons

  • "Your workstation doesn't slow down, unlike when you use Symantec, for example."
  • "I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us."

What is our primary use case?

Our organization primarily uses the solution for formalities and as a brand protection antivirus. We plan to start to use it as end-point encryption and USB encryption, as well as to protect our emails.

What is most valuable?

The one PIN reporting is excellent on the solution. Our organization likes that very much. 

The reporting, in general, is very easy to understand and is much better than Surface. That particular solution has quite complex reporting that isn't easy to read.

Your workstation doesn't slow down, unlike when you use Symantec, for example.

What needs improvement?

I haven't used the solution for very long, so I haven't encountered many issues using the solution. We're just using it as brand protection for now, and for that, it is working as it should.

For how long have I used the solution?

I've only been using the solution for about one year now.

What do I think about the stability of the solution?

The solution has been very stable for our organization. We haven't encountered any bugs or glitches. There haven't been crashes. It's worked well for us and we consider it reliable.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand it out further they should be able to do so easily.

We currently have 120 people within our organization using the product.

How are customer service and technical support?

We've been in touch with technical support in the past. We've been satisfied with their level of assistance and the speed and quality in which they deliver it.

Which solution did I use previously and why did I switch?

In the past, I have also worked with McAfee, Symantec, and Surface. 

The last time I used a Symantec I had a lot of issues where a lot of my workstations become slow. With McAfee updating the product was always quite an issue. Surface had reports, that, for me, were very complex compared to Trend Micro. That's why our organization decided to switch to this solution instead of using the others mentioned.

How was the initial setup?

I wasn't a part of the implementation team, so I can't speak to what the process was like. I have no idea as to if it is difficult or straightforward.

What about the implementation team?

We had a third party handle the installation for us.

What's my experience with pricing, setup cost, and licensing?

Our organization has paid licensing for three years, which averaged about $4.00 USD per user. We've been satisfied with the licensing. It's quite reasonable.

What other advice do I have?

I would recommend the solution. I'd rate it nine out of ten.

I've not explored all of the features up to now. I still need to see all of the features implemented first to be able to see if anything is missing. However, as of right now, it's working very well for us.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
AH
Senior Account Solutions Architect-II at a tech services company with 1,001-5,000 employees
Reseller
Top 5
Amazing product with DLP, vulnerability management, and application whitelisting features

Pros and Cons

  • "Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye."
  • "Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation. Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration."

What is our primary use case?

We are a system integrator, and we sell Trend Micro solutions. We are also using Trend Micro solutions for our internal IT. We use this solution for endpoint protection (EPP). We also use it for server protection. 

What is most valuable?

Product-wise, it is amazing. It includes DLP, vulnerability management, and application whitelisting features. These features are very good and add value in selling this solution to our customers. These features make the key selling point. I recently did a comparison with the FireEye firewall for a customer. They were basically going to replace Trend Micro with their EDR. Because of these features, I could convince the customer that Trend Micro is better than FireEye.

What needs improvement?

Documentation-wise, they are a disaster. If you want to know something about Trend Micro, you will not find anything useful from Trend Micro themselves. You have to basically dig some blog, or you need to seek some expert to help you understand what they are offering. I have never seen such a good product with such disastrous documentation.

Feature-wise, almost all vendors are providing the same features, but it is all about the integration. For example, Trend Micro is promoting their endpoint protection suite, but they never mention about the integration that they are offering with their EDR solution. They are treating each product as a separate island, and you don't know much about their integration. It would be good if they can focus on integration.

For how long have I used the solution?

I have been selling Trend Micro products for three years.

What do I think about the stability of the solution?

Our customers are satisfied with the product in terms of stability and scalability.

How are customer service and technical support?

In the local market, I don't see any Trend Micro technical guy supporting anywhere. I am not aware if they have a technical team in Saudi Arabia.

How was the initial setup?

I work at the design level. I have never installed the product, but based on my understanding from our deployment team, it is pretty much easy to install. They find it very good and don't have any difficulty in the installation and configuration of this solution.

What's my experience with pricing, setup cost, and licensing?

Its price is fine. Price-wise, it is competitive with any other vendor.

What other advice do I have?

In Saudi Arabia, we are only selling on-premises models. The customers mostly request for the on-premises model, not the cloud model, due to the regulation issues. As per government regulations, we cannot send our data to anything outside Saudi Arabia. That's why the possibility is only to use on-premises products. 

Trend Micro Smart Protection is basically the number one endpoint protection platform that I propose to my customers. As a solution architect, I would recommend Trend Micro Smart Protection. 

I would rate Trend Micro Smart Protection a nine out of ten. It just needs more integration and more explanation about the product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
MD
Purchase Manager at LET nv
Real User
Top 10
Great for smartphone protection, with good stability and a straightforward setup

Pros and Cons

  • "The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically."
  • "We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add."

What is most valuable?

The most valuable aspect of the solution is that it also protects our smartphones. It's one of the reasons we use Trend Micro specifically.

What needs improvement?

We were considering switching to SentinalOne because it has pre-detection, and Trend Micro does not offer this; it's something the solution should add.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

When we originally started using the solution, we had more users and the solution worked well. Currently, we have 45 users. Once we switch to the Apex version, we'll decide if we'll stick with Trend Micro and increase usage or not.

How are customer service and technical support?

Technical support isn't bad. We don't need to contact them that often. The last time we reached out may have been a year ago. We typically just contact them around deployments.

Which solution did I use previously and why did I switch?

Previously, we used Norton. We switched because we're able to use Trend Micro on all of our devices, including smartphones.

How was the initial setup?

The initial setup is straightforward. Deployment doesn't take too long. It may take a few hours, but I can't be sure as to the exact timing as we installed our solution three years ago. You don't need anyone for maintenance once it's up and running.

What's my experience with pricing, setup cost, and licensing?

We pay for the solution on a yearly basis. We pay approximately 100 Euros a year per user. There are no additional fees above this.

Which other solutions did I evaluate?

I'm not sure if we reviewed other options and which they were as it's been three years since we switched over to this solution.

What other advice do I have?

I'm not sure which version of the solution we are currently using (I believe it was the last one), but when we sign on for the next year, we were going over to the Apex version.

We use the on-premises deployment model.

We're happy with the solution and can advise others to use it, but there are other good solutions out there as well.

I'd rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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