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Ubiquiti Wireless OverviewUNIXBusinessApplication

Ubiquiti Wireless is #1 ranked solution in top Wireless WAN tools. IT Central Station users give Ubiquiti Wireless an average rating of 8 out of 10. Ubiquiti Wireless is most commonly compared to Ruckus Wireless WAN:Ubiquiti Wireless vs Ruckus Wireless WAN. The top industry researching this solution are professionals from a comms service provider, accounting for 38% of all views.
What is Ubiquiti Wireless?
Ubiquiti Wireless is connecting Everyone, Everywhere
Ubiquiti Wireless Buyer's Guide

Download the Ubiquiti Wireless Buyer's Guide including reviews and more. Updated: November 2021

Ubiquiti Wireless Customers
NASCAR Grand-AM, Maritime Parc, Outdoor Music Festival, British Armed Forces, Arcadia School District, Moscow - Enforta

Pricing Advice

What users are saying about Ubiquiti Wireless pricing:
  • "The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs."
  • "I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price."
  • "If you do not have a big budget, you can use Ubiquiti, it is cost-effective."
  • "This solution is cheaper compared to others."

Ubiquiti Wireless Reviews

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Walter Shelver
Owner at CableWeb
Real User
Top 20
Extremely easy to set up and has never failed on me

Pros and Cons

  • "Ubiquiti Wireless is extremely easy to set up."
  • "o if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup."

What is our primary use case?

Our primary use case is for wireless networking but we've done more work on the industrial side. I've done work in medical, construction, and business corporates. There are quite a couple of corporate installations as well, but mostly in warehousing and that kind of thing.

What is most valuable?

Ubiquiti Wireless is extremely easy to set up. If you do all the proper working parameters for it, it's extremely easy to set up. It's got something called "adoption," so you connect all of your switches and your APs, give them power, and then you actually open the software. You log into the switch, open the software and adopt the APs. The switch adopts, the AP picks up what it is and what it's doing, gives you diagnostics on it, and it's a 10 or 15 minute process. You can turn around, connect all these switches up, switch the switch on and it tells you those switches are there and it adopts the switches.

With MikroTik for instance, you have a lot of setup protocols to do. If you're not a MikroTik engineer, a MikroTik solution is very difficult to set up. If you're not a NETGEAR engineer, or you're not somebody that knows NETGEAR, NETGEAR is very difficult to set up initially if you don't know the product. Whereas something like Ubiquiti, you literally just switch it on, you adopt the APs, and that's it. There's a couple of parameters you need set, so you obviously have to have a networking background to do it but just from a setup perspective, it's one of the easiest systems that I've ever set up.

What needs improvement?

Obviously Ubiquiti wants to work with Ubiquiti. So if you are setting up any other third party product or any other different product, it sometimes can be a bit difficult. With Ubiquiti, you need to set up because you can adopt the product and that's it, where if it's not a Ubiquiti product it can sometimes be a difficult setup. It also depends on your network knowledge but it can be a difficult set up sometimes.

For instance, not that you ever really do this, but if I've got somebody that comes to me and wants to go with UniFi as a switching solution but they have an existing Aruba wireless installation, you really need to know what you're doing to set up that kind of solution on Ubiquiti, on the switching. There's another setup protocol you can get by and it will definitely work. But there might be a different setup protocol these guys can actually look at to make that setup scenario a little bit easier.

For how long have I used the solution?

I have been using Ubiquiti for four years. 

What do I think about the stability of the solution?

It is very stable. Out of all my Ubiquiti installations I have not had to go back to one of them for product failure. I've never had a Ubiquiti or UniFi switch fail on me. Ever. 

What do I think about the scalability of the solution?

It is very scalable. On a scale of a point, it depends on who you talk to, if you're going to talk to a hardened IT manager that has to look at security and anything like that, they're going to look at a layer three switch provider. It depends if you're doing any kind of financial institution. It depends on what you build as your backbone. However, from a scalability point of view, I think they're extremely scalable.

I've spoken to guys that run very big corporate networks, like Ford company for instance. Ford uses Ubiquiti as their backbone, so they're happy with the security and they're happy with the fact that it's only a layer two switch. Where somebody like a standard bank would not look at Ubiquiti because it only goes up to layer two capability. They'll put a layer three backbone in but they might use Ubiquiti's APs on that layer two backbone. It comes down to a matter of opinion. I have had other guys say to me that layer two is more than enough because of the way they've set up their network. It's a very interesting question but to be short, it is very scalable.

Everybody starts up- in the beginning, only small companies adopt it and then people slowly but surely will adopt it in a department or whatever else. But my point of view is that I've seen big companies, like Ford motor company use Ubiquiti to a large extent. We are actually about to embark on a very big network setup that's going to go to multiple countries. And we're definitely going to be using Ubiquiti as my wireless connection of choice.

I'm very very happy to do it like that. We've done a lot of research on it and I've still got people that have to do the final go-ahead on it. But eventually, at the end of the day, the choice is ours.

We don't need to do a lot of maintenance. It depends on the nodes. The nice thing about it is that most networks nowadays including Ubiquiti, depending on how your network is set up, all your access points can literally be monitored from a single point. I can have a thousand access points running and I can monitor them from a single point as long as my network is connected and on how your infrastructure is built. I  have one network engineer monitor my wireless for multiple levels of my company. 

I don't need a lot of people. When it comes to installation and whatever, you need a normal fateful installation team, it's not any more difficult or any easier than most APs to install. It comes down to normal network rules in what you do. You don't need so many network engineers to control different aspects of the network. Nowadays you need somebody to look after security, you need somebody to look after networking, you need somebody to look after software, you need somebody to look after hardware. At the moment the thing that's the most intense is desktop support and desktop maintenance. That's the thing that's the most intense. And thanks to Coronavirus, I think the adoption of remote monitoring, remote support and everything like that has just exponentially grown. Many more people are doing remote support. I think the world is very much going to be moving a lot in that direction over then the next two or three months.

How are customer service and technical support?

Their technical support is very organized, very well run, and very informative. I have had the Ubiquiti country manager and his support team follow up with me up to a month after I reported a fault to find out if my fault has been resolved. The Ubiquiti support was brilliant.

How was the initial setup?

I've had instances where the setup has taken 10 to 15 minutes depending on how big the install is and depending on how complex it is but sometimes an adoption like that can maybe take half an hour.

What other advice do I have?

My first point of advice is, don't get into it blindly. Although, it's easy to set up, don't get into it blindly. Do a little bit of research on the product before you first open the box because it is not like other products in the sense that it's very easy to set up, but you still have to have a bit of savvy around it. There's no other product in the world that I know of that does the whole adoption setup and control set up the way Ubiquiti does. Other products handle things differently, NETGEAR does it differently. A bit of advice is, go and look at how the adoption process on the switches work and how easy the switches are to set up and learn a couple of the tricks and that's about it.

I would rate Ubiquiti a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
OD
CMO at a tech services company with 1-10 employees
Real User
Straightforward to set up and offers reasonable pricing but needs to offer an extended warrenty

Pros and Cons

  • "It's an excellent option for small businesses."
  • "The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use."

What is our primary use case?

We primarily use the solution for guests. It's a guest network, mainly for mobile devices, however, there's not any specific or technical use for it beyond that.

What is most valuable?

The price of the solution is excellent. It's not too expensive. 

The initial setup is pretty straightforward.

The solution is stable.

It can scale well.

It's an excellent option for small businesses.

What needs improvement?

The external devices, the outdoor devices, are not so rugged. For example, for the weather that we have here in Florida, it doesn't hold up well even though it is supposed to be designed for outdoor use. The cover is not generally strong enough to support the extreme temperatures in Florida. That is one thing that I know that some customers have some problems with.

There is only a one-year warranty on the solution and you cannot actually extend it. It would be ideal if it could be longer or extended if possible.

For how long have I used the solution?

I've been using the solution for the last eight years. It's been a long time now. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The product can scale well. There's no problem with that. They work like Meraki and the device acts just make a mesh.

We have ten people in the organization that use the solution. 

How are customer service and support?

The technical support is really good. One of the things that they have is a one-year warranty. However, you can't extend it. That is something that they should improve.

Which solution did I use previously and why did I switch?

We have been using many solutions. We have used SonicPoint in the past and some Linksys options. We added Ubiquiti as we wanted the possibility to add on new devices within the same network and centralize all the devices under the same monitoring solution, under the same console.

We also have experience with Aruba and Meraki.

How was the initial setup?

The solution is very straightforward. It's not overly complex or difficult. We didn't have trouble with the implementation process. 

The deployment only takes a few hours. 

This is occasional maintenance that needs to be performed, however, I don't know how often this activity is performed. We do have one of the technicians here that can work with the product in case of any problems. It's not one specific person; it's just one of the technicians. We have some IT specialists and some of them work in the role of support. We have a network engineer, however, the solution that we have here is quite simple. It's not rocket science to see what is happening with the access point. It's pretty low maintenance as a solution in general and is easy to manage.

What about the implementation team?

We did not use an integrator or consultant. We handled everything in-house.

What's my experience with pricing, setup cost, and licensing?

The solution is very reasonably priced. We like the pricing they offer. There's a good balance between quality and price, as it's not that the product is cheap and bad. In this case, it's a good product at a good price.

The product is around $300 or $400 depending on the device. It's a one-time fee. There aren't ongoing licensing costs.

What other advice do I have?

We're customers and end-users.

We are using the latest version of the solution. We just updated it.

This is a solution for small businesses. It's not so complex. For an enterprise solution, we always recommend Meraki or Aruba. Our first option is Meraki. If the customer requests a more affordable solution, we recommend Aruba. If it's a small business that doesn't have a budget, we obviously recommend Ubiquiti, however, it's not our first option.

I'd rate the solution at a seven out of ten. 

The price and quality are really good. I'm not an expert in this product, however, from what I have witnessed, it works really well. It's just that you can't extend the warranty more than one year, and to have a product where you can't extend the warranty, it doesn't feel like you have much part support.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Ubiquiti Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,676 professionals have used our research since 2012.
Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company with 51-200 employees
Real User
Top 20
Provides reliable and stable connectivity, comes with a free controller to check device connections, and offers enterprise features at a cheap price

Pros and Cons

  • "I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job. It offers a free controller that you can use to see if the devices are connected or not and if they are up or down."
  • "There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support. They can maybe also provide more details on what's happening with the network."

What is our primary use case?

We use it mostly for our office network.

How has it helped my organization?

It helps the employees in doing more work. While moving from one place to another, especially for the meetings, it is really important to have a reliable and stable internet connection. Ubiquiti gives them a comfortable feeling while working in the office.

What is most valuable?

I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job.

It offers a free controller that you can use to see if the devices are connected or not and if they are up or down.

What needs improvement?

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

For how long have I used the solution?

I have been using this solution since 2013. That's roughly eight years.

What do I think about the stability of the solution?

It is really stable. We've been using it for the past eight years, and so far, everyone is loving it. We have no complaints. Now, all our offices use Ubiquiti, which proves how stable it is.

What do I think about the scalability of the solution?

It is pretty scalable. It is easy to scale. Whenever we need more access points, it is easy to set it up. 

We have roughly 200 users with mixed roles. We have engineering, finance, HR, customer service, and CEO. In terms of increasing its usage, we just upgraded last year. We are in a good position right now. If our company expands, we might add or upgrade our network.

How are customer service and technical support?

Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you can call directly. They should have direct contact numbers just like other enterprise companies. For example, Cisco provides a dedicated person with whom you can speak. 

How was the initial setup?

It is pretty straightforward. Even non-technical people can set it up by following the videos on YouTube.

What's my experience with pricing, setup cost, and licensing?

I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price.

Which other solutions did I evaluate?

We did evaluate other products. One of the reasons why we chose Ubiquiti was its pricing and licensing. For other enterprise brands, you need to pay on a yearly basis. The controller has a cost as well. With Ubiquiti, we got enterprise features for a cheaper price. It was more than enough.

What other advice do I have?

I would recommend this solution to others. You can never go wrong with Ubiquiti because it is already proven and tested, and there is no need to do POC on it.

I would rate Ubiquiti Wireless a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Marzio Zolla
President at EMPSOL SRL
Reseller
Top 20
Excellent pricing, good functionality, and very scalable

Pros and Cons

  • "The pricing of the solution is excellent. It offers a great value."
  • "The solution should offer simpler management for guests. That would be helpful in the hospitality industry, for example."

What is our primary use case?

We've used this solution for consulting and industrial companies.

What is most valuable?

It's a good, quality product.

The pricing of the solution is excellent. It offers a great value.

What needs improvement?

The roaming between the cells could be a bit improved.

The solution should offer simpler management for guests. That would be helpful in the hospitality industry, for example.

For how long have I used the solution?

We've been dealing with the solution for three or four years.

What do I think about the stability of the solution?

The solution is largely stable. Sometimes the controller crashes, however, the access points work correctly. We've found that now that they have changed the controller it's more stable. For the most part, it's okay.

What do I think about the scalability of the solution?

The solution is very easy to scale. If a company needs to expand this solution, it can do so fairly easily.

How are customer service and technical support?

There isn't really technical to speak of. You can't just call anyone.

You have only an online community. I only opened up one ticket to them for a personal product that I bought from them. It was a camera. The answer from the technician was via email and it took a very long to get an answer without a real solution. It's declared that you pay less due to the lack of support, and, if you need help, you go to find your answers within the community.

How was the initial setup?

The initial setup is very straightforward. It's not complex at all.

Deployment is very, very fast. It only takes about three minutes or so.

We'll handle the maintenance for our client as required.

What about the implementation team?

Our company can handle the implementation for our clients. However, they must read the manual and understand the solution as well.

What's my experience with pricing, setup cost, and licensing?

The solution is much more affordable than other options, including Meraki and Fortinet.

All services are including in the price. You don't have to pay for add-ons, for example.

You buy it. It's easy to pay for it. After that, there's nothing else to worry about in terms of licensing. Only when it breaks do you have to worry. 

The warranty for Ubiquiti is only one year. You cannot renew or extend the warranty. If after one year it's broken, you need to buy another one.

Which other solutions did I evaluate?

If you are comparing this solution to Cisco or Fortinet, the main difference is the price. 

However, behind Fortinet and Cisco Meraki you have the support and you have a controller with more functionality. They are a different kind of product. That said, the big difference is based on the price and the budget of the customer.

What other advice do I have?

We're resellers. You don't need to have a relationship with the product in order to sell it. In other cases, you need to be certified. We have certification with Fortinet and Cisco Meraki as well.

Whether or not we use the latest version of the solution depends on the clients and their needs.

Ubiquiti has both on-premise and cloud. It has a controller whereby you can access the cloud. 

The solution is best suited for small to medium-sized enterprises.

I'd recommend the solution. I use it myself, and you can't beat the price.

I'd rate the solution nine out of ten. It's quite good.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
IR
Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Simple management, good connectivity between access points, and pretty scalable

Pros and Cons

  • "Their hardware is very good."
  • "In Ukraine at least, it's a problem when it comes to buying the hardware. For example, I made a request for 20 switches a few months ago. The solution needs to have worldwide availability."

What is our primary use case?

We primarily use the solution for wireless office or home networks.

What is most valuable?

In general, I like the solution very much. The solution has simple management. It's easy to use.

The ability to walk between access points without losing the network is very useful.

Wireless options are pretty easy to buy in Ukraine.

Their hardware is very good.

The company is always innovating on the product. They are continuously working to make it better.

What needs improvement?

In Ukraine at least, it's a problem when it comes to buying the hardware. For example, I made a request for 20 switches a few months ago. The solution needs to have worldwide availability.

I want to get more experienced with switching hardware, however, I need more documentation in order to understand it.

I don't know why they don't sell it like hardware for data centers. For example, I have a Juniper switch which costs $3,000. There's a similar Juniper switch-like item with the same characteristics and it costs $7,700. Marketing shows that it's only for offices and other stuff. For home, for office, but not for the data center. I don't know why.

For how long have I used the solution?

I've been using the solution for three or four years.

What do I think about the stability of the solution?

The solution is very stable. It's reliable. There aren't bugs or glitches. It doesn't freeze or anything like that. It's good.

What do I think about the scalability of the solution?

The scalability is quite good. If a company needs to expand out the solution they can do so easily.

We have a little less than 50 users on the solution.

We do plan to continue to use the product and may increase usage in the future.

How are customer service and technical support?

We've found that their online resources are excellent. We've found every answer we needed online, therefore, we've never had to call them up directly.

Which solution did I use previously and why did I switch?

We did use another solution before this product. It was cheap. However, it was a long time ago, and I can't recall the name of the solution. We switched due to the fact that we were looking to simplify the host management. This solution offered very simple management. That's why we're looking to switch from Juniper to Ubiquiti in our data center. We spend less time managing our hardware.  

However, at this point, we aren't able to buy the hardware we need in our country.

How was the initial setup?

The initial setup is not complex. The implementation was very straightforward and simple.

In terms of deployment, a wireless setup takes about 15 minutes or so. It's pretty fast.

In terms of maintenance, you only need one admin person to handle it.

What about the implementation team?

I handled the implementation myself. I didn't need the assistance of any integrators or consultants.

What other advice do I have?

We're pretty big users. We have a 1,000 server center.

We're using the latest version of the solution.

We use a hardware deployment with UDM pro or Cloud Key.

I would recommend the solution to other organizations.

Overall, I'd rate the solution nine out of ten, simply due to a few problems we have obtaining the hardware.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ER
MIT at a tech services company with 51-200 employees
Real User
Top 20
Useful dual band, low cost, and scalable, but old firmware unstable

Pros and Cons

  • "Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8."
  • "I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very nice."

What is our primary use case?

We use the solution for big houses and sometimes in hotels.

How has it helped my organization?

This solution has helped my organization a little bit.

What is most valuable?

Having dual-band is important. Having compatibility with very old equipment on certain frequencies, for example on 2.4 and 5.8. On the 2.4 frequency, there are a lot of things in the house that uses it, sometimes old TVs cannot connect to the new technologies but they work fine with this solution.

What needs improvement?

I would like to see more cloud features that some of the other competitors such as Cisco Meraki have that are very useful.

In an upcoming release, I would like to see faster updates and advancements. 

Cisco product can show you all the traffic on the cloud, what kind of traffic, who is connected, and who disconnected. They have a lot of statistics, all the Mac addresses and IPs. You can see a lot of information. Additionally, It is very easy to find some specific equipment. For example, what port is connected and what others do not. If you also put some switches from Meraki, you also will have a lot more features, plenty of more. That is why it is expensive but it's the best definitely. This solution should take some of the beneficial features from those two solutions I mentioned and upgrade.

For how long have I used the solution?

I have used the solution in the past 12 months.

What do I think about the stability of the solution?

When we upgrade the access points to the newest version, it does not work all the time, when this occurs we need to roll back the firmware.

What do I think about the scalability of the solution?

The solution is scalable. The eight-person IT department is using the solution as well as everybody else because they use wifi, approximately 32 employees.

How are customer service and technical support?

The customer support is satisfactory. Sometimes the support would rather the customer use the technical chats or forums that they have. They do not always take the call.

I rate Ubiquiti Wireless customers support an eight out of ten.

Which solution did I use previously and why did I switch?

We have used previously Cisco, IronNet, and Ruckus. I have found Ruckus to be the best.

How was the initial setup?

Sometimes when you are trying to set up the access points it comes with old firmware which makes it have problems when setting it up on the controller. It can be very difficult. However, if the firmware is not too old it will work fine. 

What's my experience with pricing, setup cost, and licensing?

If you do not have a big budget, you can use Ubiquiti, it is cost-effective.

What other advice do I have?

Those wanting to purchase solutions try and balance between the price and features, with this solution it is very cheap in comparison with Cisco and Ruckus. For example, if you are looking for houses best suited, the high-end houses are a good fit. For companies, they might have a larger budget to invest in more expensive equipment. Ubiquiti for houses is more than enough.

I rate Ubiquiti Wireless a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
DC
ICT Manager/Systems Administrator at a university with 201-500 employees
Real User
Top 5
Reasonable pricing and very stable but needs better integration capabilities

Pros and Cons

  • "The ease of the setup is one of its most valuable aspects."
  • "The solution needs to improve its features and offer more to the customer."

What is our primary use case?

I used it briefly, primarily for a small deployment. That included the controller and a couple of access points. The deployment took place over the course of a few months. It was just for wireless connectivity in an office setup.

What is most valuable?

The ease of the setup is one of its most valuable aspects.

The pricing is excellent. The controller is actually free and we pay for the access points only.

What needs improvement?

The solution needs to improve its features and offer more to the customer.

The integration capability needs to be a bit more robust.

The active directory is where they could do some more work.

For how long have I used the solution?

I've used the solution for a while, here and there.

What do I think about the stability of the solution?

Where I have used this solution, for the use cases I've dealt with, I've found the solution to be quite stable. There are no bugs or glitches. It doesn't crash or freeze. Its performance is reliable.

What do I think about the scalability of the solution?

For a small deployment, they are very good. I haven't used them in a very large deployment, and therefore can't speak to its scalability.

That said, it's my understanding that you can definitely add more access points if you need to.

The latest deployment was for an office of about 20 people. It's not a big job by any means.

How are customer service and technical support?

I haven't had any reason to connect with technical support and therefore cannot speak to how helpful or responsive they are. 

How was the initial setup?

The initial setup is not overly complex or difficult. It's very easy to set up. That's a great selling point, actually. The implementation rolls out very simply and it's quite straightforward.

The entire installation is very quick and takes less than an hour to execute.

We have two admins and four engineers that can handle deployment and maintenance responsibilities.

What about the implementation team?

I can handle implementations on my own. I do not need the assistance of a consultant or integrator. It's pretty simple to do.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. It's not overly expensive. The way you are charged is as follows: the controller is free; we simply pay for the access points only. It's very affordable.

You just have the one-off initial cost. You don't have to pay a monthly fee or anything like that.

What other advice do I have?

We're using the latest version of the solution. I can't speak to the exact version number, however. 

In general, I would rate the solution at a six out of ten. It's a decent solution.

I'd recommend the solution to other users or companies that need a smaller-sized deployment. It's a cheaper option and would work well for them.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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CD
System Engineer at DIMASOFT.NET
Reseller
Top 20
Priced well, centralized management, and quality monitoring

Pros and Cons

  • "I have found the most valuable features to be the ability to use the main centralized administration process and the internet."
  • "We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use."

What is our primary use case?

We use the solution to connect our buildings and stations together.

What is most valuable?

I have found the most valuable features to be the ability to use the main centralized administration process and the internet.

What needs improvement?

We use different models of the solution but in some cases, the security could improve in the adaptive portal, be a little more robust, and easier to use.

For how long have I used the solution?

I have been using the solution for approximately 10 years.

What do I think about the stability of the solution?

One of the best features is that the solution sends you constant alarms when you have problems with the service organization. It is stable but could improve.

What do I think about the scalability of the solution?

The scalability of the solution is good. Our clients are typically medium-size businesses. Our clients frequently tell us to install Aruba from HP, Cisco, or Juniper. They see this solution as best suited for small enterprises. We have to explain to them Ubiquiti is working on the security and stability of their wireless network.

How are customer service and technical support?

Technical support is very poor, this is an area needing improvement. It is difficult to find someone qualified here in Latin America to have an answer to our problems. It can take up to three days for someone to come with a possible solution. We end up browsing the internet for solutions to our problems rather than waiting for support. 

How was the initial setup?

The installation was not easy. The documentation was not straightforward and they were not complete. They need to improve on this. We had to navigate the internet to find solutions to many of our issues. There was not one place we could have all the information needed for the installation to go smoothly. The deployment took approximately three days.

What about the implementation team?

We do the implementation of the solution. We use one technician and an engineer to do the maintenance and deployment of the solution. The typical time it takes is approximately one day to make an analysis of the information, find security risks, and make a solution.

What's my experience with pricing, setup cost, and licensing?

This solution is cheaper compared to others.

Which other solutions did I evaluate?

Our clients have evaluated HP and Cisco solutions. They are really expensive. We have to find a solution that has a certain level of quality, that can monitor well, and has good security, this solution matches those needs.

What other advice do I have?

I would recommend this solution. However, they need to work on support services.

I rate Ubiquiti Wireless an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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