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UKG OverviewUNIXBusinessApplication

UKG is #1 ranked solution in top Employee Scheduling Software, #2 ranked solution in top HR Analytics Software tools, #4 ranked solution in top Cloud HCM tools, #6 ranked solution in top Benefits Administration tools, #6 ranked solution in top Talent Acquisition tools, and #7 ranked solution in top Talent Management tools. IT Central Station users give UKG an average rating of 8 out of 10. UKG is most commonly compared to Workday:UKG vs Workday. The top industry researching this solution are professionals from a computer software company, accounting for 33% of all views.
What is UKG?

At UKG, our purpose is people — real people with real challenges, and a simple request. Help me keep my employees productive, connected, and happy. So that’s what we did.

We’ve created an unmatched suite of HR and workforce management solutions, backed by our people who care about yours. Our solutions deliver global workforce experiences that truly reflect the connection between life and work today. That means insights are deeper. Work is easier. And interactions are more meaningful. 

UKG was previously known as UKG Pro, UKG Dimensons, UKG Ready.

Buyer's Guide

Download the Benefits Administration Buyer's Guide including reviews and more. Updated: November 2021

UKG Customers

Tesla, Marriott, Yamaha, Aramark, Feeding America, Samsung, Sony Music, Dave & Buster's, Revlon

UKG Video

UKG Reviews

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JV
Chief Executive Officer at a manufacturing company with 201-500 employees
Real User
Top 20Leaderboard
Easy to use with good integration capabilities and excellent at streamlining protocols

Pros and Cons

  • "The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years."
  • "The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base."

What is our primary use case?

We primarily use the solution for payroll, HR, recruiting, and onboarding. 

How has it helped my organization?

The solution has improved our organization by helping us cut hours and lessen our labor force. It saved us probably over $100,000 in just the last couple of years. 

What is most valuable?

The solution has been working really well with the company for a while. Overall, the entire solution is helpful for our purposes.

It's so easy to use and the reporting is very nice as well. 

The integrations between different parts of the system are perfect. They're easy to work with. For example, the master file records and payroll integrate well with GL, the onboarding, the recruiting modules. etc. They all talk to each other and work with each other very well and that's very important for us. This is the opposite of, for example, ADP, where they're a little bit separate and the have separate maintenance. However, basically, it's a one-stop shop.

The biggest advantage is it saves us a lot of money because it's so easy to use and it streamlines protocol for us.

What needs improvement?

There are some improvements needed as it's still a growing technology. Improvements with regard to some of its functionality need to be extended out a little bit further.

The solution could use better reporting with standard reports. We use the Cognos platform in BI for a lot of our reporting. However, they need to have more robust standard reporting available to their user base.

For how long have I used the solution?

We've been using the solution for seven years now.

What do I think about the stability of the solution?

It's stable. However, the solution is still young and growing. The functions need to be extended further to make it even better.

What do I think about the scalability of the solution?

The scalability is very relational to specific use cases. Our company, for example, is growing. The solution, so far, is able to expand with us and offer us what we need. That said, it's hard in our business to determine the answer with regard to scalability, due to the fact that there are so many different factors that could affect scalability and its usefulness as well. 

How was the initial setup?

The initial setup was not straightforward. It was complex. However, it went well. We had the right people on it.

What about the implementation team?

We used one of our consultants. They assisted us with the initial implementation and made sure it went smoothly for us. They were great.

What other advice do I have?

We're simply customers. We're not resellers of the solution, and we don't have a partnership with the company. 

We take a client who's moving off of ADP, for example, on to UltiPro, and we act as a liaison. We get very in-depth and build a relationship with their project manager, their systems consultant, technical consultant, time and attendance, etc. 

We're very involved with the solution and have a lot of contacts at the company. We just don't have a pure partner profile with them. They know who we are, they know what we do, however, I'm not willing to sign up to be a partner with them due to the fact that a lot of our jobs and a lot of our opportunities come from other UltiPro partners who have gone in and failed at proper implementations. In those cases, we go in and fix things. I'm not interested in becoming a partner. They've been begging me for five years now and I'm not going to do it.

Our people are very advanced and I don't have any of them certified on the solution. And yet, we can run circles around other certified users. The certification process is nothing but a moneymaker for Ultimate, in my opinion.

I'm not sure which version of the solution we're currently using. We do have an agreement with them to where it's always at its most current version status. Therefore, it should be whatever the latest version is.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SD
Senior Manager IT at a manufacturing company with 10,001+ employees
Real User
Leaderboard
Scalable and useful for our HR and payroll needs, but all pieces don't have the same foundation and don't work together smoothly

Pros and Cons

  • "The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit."
  • "Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback."

What is our primary use case?

We use it for employee maintenance, and we run the payroll on the same software. We also use it for time and attendance.

We got it in 2019, and it is a SaaS solution, so we do get the upgrades. We should be on the same version as everybody else.

How has it helped my organization?

The employee self-service (ESS) feature tops the list, and it has enabled us to process payroll much faster. We used to have two different groups every week. We could consolidate everything, so it has enabled faster payroll processing.

What is most valuable?

The employee self-service feature is most valuable. This is the restaurant industry, and they have a mobile app that allows employees to go in and manage their data. So, employees can manage direct deposit accounts, emergency contacts, and other things in the app. That's definitely the biggest benefit.

What needs improvement?

Certainly, the time and attendance and the payroll integration need a lot of work. They are disjointed pieces, and they don't work smoothly together. That's the main drawback.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

I would rate it a seven out of 10 in terms of stability. Sometimes, there are hiccups.

What do I think about the scalability of the solution?

Its scalability is good. I don't see any issue with that at all.

The employee self-service feature is used by all 50,000 employees we have. The HR and payroll administrative users are limited. We have about 100 users for that.

I don't know about the plans to expand its usage. If we expand, the user base will expand too, but, as of now, I don't see it changing.

How are customer service and technical support?

Their technical support is above average. I would rate them a seven out of 10.

Which solution did I use previously and why did I switch?

We used Lawson and custom home-built solutions. It was an easy decision to replace our homegrown product, which was difficult to maintain, with an off-the-shelf product. 

How was the initial setup?

These implementations are always complex. There is just no other way. So, it was definitely complex. It took us two years.

What about the implementation team?

We used consultants. Our experience with them was definitely positive.

Which other solutions did I evaluate?

Among the solutions that we evaluated, UKG was the only product that kind of satisfied both HR and payroll needs.

What other advice do I have?

I would advise giving yourself a lot of time to do the foundational work. That's what we did, and that's why it took two years. It is very hard to change anything going forward if you get the foundation wrong.

I would rate UKG a six out of 10. It does have vast room for improvement, mainly because it is not one system built on the same foundation. It has multiple disjointed pieces, and they do not work together smoothly.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sylvia Foust
Payroll Systems Admin at a healthcare company with 501-1,000 employees
Real User
Beneficial reporting, highly stable, and reliable

Pros and Cons

  • "I have found the most valuable feature to be business intelligence and Cognos reporting."
  • "The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself."

What is most valuable?

I have found the most valuable feature to be business intelligence and Cognos reporting.

It's very easy to use for a report writer, I've used it a lot of different solutions and this solution is by far the simplest one to use. They do a really good job with it.

What needs improvement?

The solution could improve by simplifying it even more core reports, such as more sample reports, more generic reports that you can edit and improve on yourself.

Tthere aren't very many of us that use UKG Dimensions and UKG Pro. Our main dream is that the two will truly become one because right now they're two separate entities, two separate software packages. We still have to do integrations between the two. If they would merge fully it would be wonderful.

For how long have I used the solution?

I have been using UKG for 20 years.

What do I think about the stability of the solution?

UKG is highly stable. We're really happy to have both of the UKG products because I think it's an excellent merge and it's going to get better and better in the future.

What do I think about the scalability of the solution?

I work for a small hospital. We have approximately 650 employees and managers. The managers use UKG to edit and approve cards and we have approximately 60 managers. We have two administrators, I am one of them, and the other person is in HR. Kronos went to Dimensions and its UKG Dimensions, that's cloud-based now too. Our IT department doesn't have to do a lot, they only make sure our internet is up and running, it is great. Anybody who's still using Kronos Workforce Central Java needs to quit. That's always been a nightmare, it always will be. However,  if they go to Dimensions it runs well.

How are customer service and support?

The technical support is excellent. They have great knowledge, are quick to respond, and they always follow through.

What other advice do I have?

Most people that are looking for this type of solution are comparing UKG with other companies and they might find a cheaper product, but they need to think long term. Additionally, they need to look at the combination of products that UKG offers and try to find something in comparison, the money is worth it. I'm not saying it's more expensive. I don't know. However, it definitely should be on the top of everybody's list because it's such a good combination, the Kronos and the UKG pro, Ultimate Kronos Group.

The reliability and the expertise which they deliver are wonderful.

I rate UKG a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
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