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Unitrends OverviewUNIXBusinessApplication

Unitrends is #39 ranked solution in best Backup and Recovery Software. IT Central Station users give Unitrends an average rating of 8 out of 10. Unitrends is most commonly compared to Veeam Backup & Replication:Unitrends vs Veeam Backup & Replication. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
What is Unitrends?
Unitrends increases uptime, productivity and confidence in a world in which IT professionals must do more with less. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity. The result is a “one throat to choke” set of offerings that allow our customers to focus on their business rather than backup.
Unitrends Buyer's Guide

Download the Unitrends Buyer's Guide including reviews and more. Updated: November 2021

Unitrends Customers
NHL Players Association, Salvation Army, Sligro Food Group, Mason General Hospital, Tec Group, Saldab IT, Baker Tilly, Clinton Savings Bank, Ennit Magna Bank, Manukau Institute of Technology
Unitrends Video

Pricing Advice

What users are saying about Unitrends pricing:
  • "Their licensing depended on the number of CPUs you had."
  • "With respect to cost, my advice is to get what you need."

Unitrends Reviews

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reviewer1352379
Systems Engineer specializing in Data Protection at a government with 201-500 employees
Real User
Top 5
Was the right choice at the time, but we moved on to a more cloud ready solution.

Pros and Cons

  • "It's not easy to scale it."
  • "It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market."

What is our primary use case?

We used Unitrends for Microsoft Hyper-V Cluster, VMWare ESXi Clusters, physical servers, virtual servers, SQL databases, and Exchange DAGs databases.

How has it helped my organization?

We consolidated down from several disparate backup applications to Unitrends and AvePoint.

What is most valuable?

The daily reports that showed Red, Green, Yellow status for each asset/server/database protected.  Simple and easy to use for daily logging, providing assurance all was well.  The main dashboard screen contained a wealth of useful concise information: protect/unprotected, replication stats, current jobs running.

What needs improvement?

It seems like Unitrends moved away from enterprise customer engagement and moved more towards the managed service provider market. I'm familiar with that market because I do that type of work on the side. That's great, but that's a whole different market and avenue from the enterprise backup market; how they interact is totally different as well. I don't know what happened, but their customer engagement went completely downhill on their sales side. You just can't do that.

I don't know what happened, but I looked at their cloud product and it just looks like an IaaS implementation of their on-premise product. Cloud products really need to be engineered to be cloud-aware. I haven't looked at it for several months now, but at that time, I wanted it to work out, it just did not seem like it was cloud-aware in terms of being able to have tiered storage and different capabilities that I wanted.

For how long have I used the solution?

We used Unitrends August, 2015 until July, 2020. We did make the switch to another vendor.

What do I think about the stability of the solution?

All I can tell you is my friends made fun of me because of how often I had to call technical support.

What do I think about the scalability of the solution?

It's not easy to scale it. At some point, it requires a forklift upgrade. So that's not very conducive to scaling well; at least for what we were using it for.

How are customer service and technical support?

The technical support was awesome. They were very good people to work with and I liked them a lot, but the product needed some work.

Which solution did I use previously and why did I switch?

We used a lot of different solutions before Unitrends. We had so many different solutions that we were using to meet our needs and Unitrends was able to help us bring that down to just Unitrends and DocAve. Before all of that, we were using a combination of Symantec Backup Exec, Dell AppAssure, Dell Quest vRanger, and a little bit of Metalogics — there were just too many. It was painful trying to work with all those. With Unitrends we were able to get down to just Unitrends and AvePoint.

The main reason we left Unitrends to go with Rubrik was due to its lack of a clear cloud unification and direction. For several years I liked the product in terms of their support and willingness to keep it going. It was very cross-platform compatible in the number of things that it could back up — way more than I ever needed. We had licensed it in August of 2015 when they were selling it as software; however, they no longer sell it as plain software anymore; unless you're talking about their cloud products. I just felt like it got to the point where the company was no longer responsive.

We told them we were getting ready to evaluate new products and wanted them to submit a plan as we were going to start over with them, but we never heard anything back from them. I blame that on Kaseya (who bought them), which I feel bad about that because I really liked the company. I really liked the people. I really liked the support. I really liked the product. It was the first time I had ever seen a very good reporting system that provided a daily report that I call a "traffic light"  report.  That's why I was so in love with it — that report made my job a lot easier. Before choosing Rubrik, we looked at several other products: Zerto, Cohesity, DELL IDPA, Arcserve, Veeam, and several other solutions, we had to weed through hundreds of reports and carefully read through them to determine whether they were successful or not — how much they backed up and so forth.

Whereas with Unitrends, you just got an indicator — red, green, or yellow: green means everything is good; red means you definitely need to look at it; yellow means look at it tomorrow and make sure it's not yellow tomorrow unless you know it's okay for it to be yellow. That was the beauty of Unitrends that I really liked. Cohesity does have that feature, which is a nice thing about Cohesity. Rubrik Compass hopefully will also be included in the future as part of their product. When you're looking at hundreds of backup jobs every morning, and you want to know how they performed, it's too much to try to read dozens if not hundreds of reports and lines. I'd rather see red, green, or yellow.

Rubrik and Unitrends both give you seven days at a view. So whatever day you were looking at, you always had the previous seven days. For that alone, the three products — Rubrik, Cohesity, and Unitrends — were wonderful for my needs. I Almost bought Zerto. I kept begging Zerto to show me their reports and I'd actually almost committed to them. Finally, I got tired of waiting; I then configured the reports on my own and they were awful. Zerto makes a fine product as well, but their reporting is awful. I hate to say it, but that's a big deal for me — daily reports that make sense and are easy to understand and use.

How was the initial setup?

Because we deployed Unitrends on our own hardware, setup and configuration was not trivial.  And, for that same reason - upgrades were also complicated as Unitrends updates were built looking supporting a limited hardware set.

What about the implementation team?

No.  We built our own hardware and just had Unitrends support to help with the software install and configuration.

What was our ROI?

What's my experience with pricing, setup cost, and licensing?

Unitrends licensing depended on the number of CPUs you had, simple.

It was competitive with other products. I think it was around $1000 a CPU a year. We have about 40 CPUs so It was costing us about $40,000 a year — that was our renewal price. I think the initial price may have been more. We didn't buy their hardware. We built our own and deployed their solution on our hardware, which was a blessing and a curse.

Which other solutions did I evaluate?

ArcServe, Veeam, Zerto, BackupExec, vRanger, vmPro, AppAssure, Metalogix.

What other advice do I have?

If you go Unitrends, then buy everything from them. I don't even think you even have a choice anymore. After us and another big client, they told me they did away with the idea of selling their software. They only sell solutions that are their hardware and their software. You can't install it on your own equipment anymore. Also, beware of the forklift upgrades that are required at a certain point.

On a scale from one to ten, I would give Unitrends a rating of seven.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
An all-in-one enterprise backup solution that supports any operating system, but it can be more scalable.

Pros and Cons

  • "I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside."
  • "There's a lot that can be made better. For example, it could be more scalable."

What is our primary use case?

I've been deploying it for most of my clients because it comes in an appliance model and supports any operating system, including legacy operating systems. Some customers prefer the appliance model rather than just getting the software and worrying about integrating it.

It's been useful for our customers who rely on legacy systems and fail to find backup solutions that are compatible with their legacy systems. For example, in the industrial sector, we have people relying on a system that's running on Windows 2000 for 20 years. Nobody really supports these operating systems these days, and only a very few vendors do that.

What is most valuable?

Unitrends really has cross-compatibility and a broad area of support for various operating system backups. I like the fact that you can recover the VMs inside the appliance. For example, they're basically running this appliance on a Linux-based distribution, and they're spinning off KVM virtual machines inside. The customer has downtime to his advantage. He can absolutely spin-off some VMs from inside the backup appliance itself to start production or close instantly or as soon as possible.

Unitrends has a unique point in deduplication because it has global deduplication, and it can help make backup sizes much smaller than the software they're using. Because it deduplicates from a storage area and has a feature to recover a VM inside the appliance.

Their technical support is also good. It's actually one of the selling points, and we show the customer that their support is reliable.

What needs improvement?

becoming software defined rather than appliance based oriented, establishing alllainces with major oem vendors as that opens flexibility on HW

For how long have I used the solution?

We've been using Unitrends for about a year and a half.

What do I think about the stability of the solution?

Unitrends is pretty much stable. It's been around in the market for quite some time. It's not very famous around here in the region of Saudi Arabia, but it's a well-established backup company, and they've been well-established in the market. It's pretty safe to say that it's stable.

What do I think about the scalability of the solution?

Unitrends is not really enterprise-ready. It can scale, and there's a lot you can do with it, but it's more suitable for small and medium appliance-based backup solution models.

How are customer service and technical support?

Technical support was great at the time. They had this chat feature, and they are happy to support you. That's actually one of the selling points, and we show the customer that their support is reliable.

How was the initial setup?

The initial setup is pretty straightforward. There's a good interface where you can log in, and you can start deploying it in your business and start backing up the environment and the appliance. In terms of configuration, it's straightforward. The nightmare is racking and stacking the appliance. It's pretty heavy.

The deployment time is relative to the customer's environment. Some customer environments will be very smooth. It won't take much time to deploy and backup the environment. Some customer environments will have some bottlenecks, whether it be on the network or the storage level. Some things can be deployed in minutes, but the challenges are to be faced on site, and sometimes it can cause delays for as long as a month.

What about the implementation team?

We integrate this solution for our customers. It's a 2-person job. We go on-site and implement this solution. You just need to have product training and learn how to deploy it from the portal. You can just go on site and start deploying it. I mean, that really relies on the customer side. If he's an enterprise customer, then you need more than one person. It would help if you had a team to deploy it.

What other advice do I have?

I wouldn't recommend this product to potential customers because it's an appliance-based model, and you'll be locked in with that vendor. You'll have to pay whatever that vendor demands for the hardware. It's always best to go with a software-based solution because it scales, and basically, it's flexible for you to use compared to the hardware-based model.

I heard that they have software now, and you can deploy a software-based model and work with that. You don't need to tie yourself to their hardware. The other thing is the fact that the hardware becomes an area of support. 

For example, I have one customer in the industrial sector. Three years ago, I sold them an appliance, and right now, that hardware is at the end-of-life stage. He needs to purchase new hardware unless he has some agreement with Unitrends, which they call a "pledge agreement." You pay more when you buy the appliance, but in exchange, when you renew their support, if the hardware reaches the end-of-life stage, they'll basically replace it.

On a scale from one to ten, I would give Unitrends a 7.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Unitrends. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
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reviewer1471245
IT Director at School District of Bruce
Real User
Top 20
Easy to install and set up, nice web-based GUI, and the reporting is helpful

Pros and Cons

  • "I really like the reporting options you get for various email reports."
  • "I would like to see more storage options for the free version."

What is our primary use case?

Our primary use for the Unitrends Backup solution is to protect our physical and virtual servers at our small rural K-12 school. By installing the agent on each necessary server, we can back up both our physical servers (HP or Dell, etc) and also our Windows Server 2012R2, 2016, or 2019 versions.

We use the website graphical user interface to continually configure, monitor, and verify our various backups as well as get daily email reports that show our current status of backup success and failures.

How has it helped my organization?

Other than getting daily email reports to review the status of success or failure backups of individual physical or virtual servers in our environment, we do not have to worry about the backups.

What is most valuable?

I like that the installer file was easy to download from their website and easy to install for Hyper-V appliances. 

I really like the reporting options you get for various email reports. I look forward to looking at those each day, which gives me a great overview of the current status of the whole Unitends Backup system.

The website's graphical user interface is well-thought-out and has been tweaked to be more friendly and nicer looking in the last year or so.

The updates are fairly frequent, so I'm happy they continue to improve everything.

What needs improvement?

For smaller K12 schools, I wish they offered a beefier free version with more storage and options. This would enable poorer schools to stay safe and secure from all the threats out in the world, especially ransomware and the horrible consequences of that problem.

I would like to see more storage options for the free version.

For how long have I used the solution?

We have been using Unitrends for five years in a rural K-12 school.

Which solution did I use previously and why did I switch?

We did not use another backup solution prior to Unitrends.

How was the initial setup?

Our Unitrends Backup solution was easy and straightforward to install.

What about the implementation team?

We were able to do it without third party assistance. We only had to do the installation once too, which is a benefit. Then we planned out and set up our configuration once, and pretty much forgot about it. We check it probably once a year if we make server changes.

What's my experience with pricing, setup cost, and licensing?

With respect to cost, my advice is to get what you need.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

I do like that they keep improving the website user interface. It is much more user-friendly than the one years ago and makes it easier for an administrator to make configuration changes.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
JG
Systems Administrator at a tech services company with 11-50 employees
Real User
Decent platform to go with; don't have any issues with it

Pros and Cons

  • "When I have had to use tech support, they've been very good."
  • "Probably the biggest issue I've had is actually paying for the unit, and part of that problem is that they use a third party for the billing."

What is our primary use case?

Our primary use case for Unitrends is backup. 

What needs improvement?

Probably the biggest issue I've had is actually paying for the unit and part of that problem is that they use a third party for the billing. When my sort needs to be renewed, I'm never notified. So, six months later, I will have an issue and try to get support for it, and then it will be a big hassle because I was never built for the support to begin with and then they wouldn't give me the support.

For how long have I used the solution?

I have been using Unitrends for five years.

What do I think about the stability of the solution?

Recently, we've been having some issues that I haven't reported yet. They're related to backups being skipped because some of our servers need an update. I'm not sure why it's happening. It doesn't happen to every server; it's just one server occasionally. And as soon as I do the update, then it's fine. 

What do I think about the scalability of the solution?

Scalability is where I'm running into more of an issue right now. To upgrade is pretty expensive. It's not like you can just buy a smaller appliance and put it with the one you already have. You need buy a larger appliance and that can get fairly pricey.

How are customer service and technical support?

When I have had to use tech support, they've been very good. I've had a couple instances where something wasn't happening correctly and I called them and got a call back within the hour and we were able to get through it. I've been very happy with the couple times that I needed them.

Which solution did I use previously and why did I switch?

We were using Backup Exec before that, but they had made updates to their software which I just didn't like at all. It also did not give me the ability to do a bare metal restore if I needed to; that's why I went with the Unitrends.

How was the initial setup?

It was pretty straight forward in setting up at the beginning. The original software was probably a little easier to use than their current software.

What's my experience with pricing, setup cost, and licensing?

I think it's a decent platform to go with; I don't have any issues with it. I guess the one thing that I would say is get a bigger unit than what they recommend because if I had done that, I wouldn't need to be upgrading now; I could have stayed with the same size.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Lahiru Wickramasinghe
Manager Technical Support at Ultrium Technologies
Reseller
Top 20
Great technical support and follow-up

Pros and Cons

  • "They have great support."
  • "I would like to see the real-time replication process improved, and a zero RPO feature added."

What is our primary use case?

We use Unitrends Appliance across our infrastructure to backup both physical servers and virtual machines.

How has it helped my organization?

Unitrends is efficient of running virtual machines and Physical servers inside it with a feature called instant recovery. With this, my business critical machines almost will never stop. Unitrends changed my backup window to half the time spent before and the space used too, the de-duplication is very high

What is most valuable?

The most valuable feature is the technical support and instant recovery.

What needs improvement?

I would like to see the improve High availability features like switchover and switchback process. also unitrends boomerang compatibilities. 

For how long have I used the solution?

We have been dealing with Unitrends for about 2 years

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

great Technical Support. they fixed some serious setup issues and made sure everything backed up correctly.

How was the initial setup?

The initial setup is easy and it can be deployed in a couple of minutes.

What's my experience with pricing, setup cost, and licensing?

we are satisfied with the pricing and licensing options. 

Which other solutions did I evaluate?


What other advice do I have?

In summary, this is great software and we like a lot of features.

I would rate this solution a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
Buyer's Guide
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