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Untangle NG Firewall OverviewUNIXBusinessApplication

Untangle NG Firewall is #6 ranked solution in top Unified Threat Management (UTM) tools and #21 ranked solution in best firewalls. IT Central Station users give Untangle NG Firewall an average rating of 10 out of 10. Untangle NG Firewall is most commonly compared to OPNsense: Untangle NG Firewall vs OPNsense. The top industry researching this solution is Comms Service Provider, accounting for 40% of all views.
What is Untangle NG Firewall?

Untangle NG Firewall takes the complexity out of network security—saving you time, money and frustration. Get everything you need in a single, modular platform that fits the evolving needs of your organization without the headaches of multiple point solutions.

Enjoy the flexibility to deploy Untangle’s award-winning NG Firewall software on third party hardware, as a virtual machine, or as a turnkey appliance.

Rest assured that the browser-based, responsive and intuitive interface will enable you to create policies quickly and easily. Then, drill down into database-driven reports—the most comprehensive and detailed in the industry—to get visibility into exactly what’s happening on your network.

Untangle NG Firewall Buyer's Guide

Download the Untangle NG Firewall Buyer's Guide including reviews and more. Updated: October 2021

Untangle NG Firewall Customers
North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,
Untangle NG Firewall Video

Pricing Advice

What users are saying about Untangle NG Firewall pricing:
  • "The pricing model is better than with SonicWall."
  • "It is not expensive. It is cheaper than Fortinet."
  • "It is not expensive. The best part is that it is based on the pay-per-use kind of scenario. An increase or decrease in the number of people doesn't make any difference. We are really happy about using this particular scenario."

Untangle NG Firewall Reviews

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Barry Arendt
Owner at ThinkEzIT
Reseller
Top 5Leaderboard
Good VPN features, helpful reporting and alerting, built-in content filtering, and excellent support

Pros and Cons

  • "They have a command center that makes it easy to log into and see all of your appliances nationwide."
  • "They don't have any feature that allows you to drop the session."

What is our primary use case?

We use this solution for small offices with 12 users. 

Most of our clients are small businesses with approximately four to fifteen users. We have one customer with approximately 20 users.

What is most valuable?

We do a lot of Voice over IP, which is one of the features that I like about it. The firewall works really well with Voice over IP.

They have a command center that makes it easy to log into and see all of your appliances nationwide.

The reporting is wonderful. You can run reports and they are very helpful.

The alerting is great. It will send you alerts when there is any nonsense going on. For example, you will get alerts on DDoS types of attacks.

It has wonderful content filtering built into it. They also have a cap portal feature that is pretty good. It has several useful interesting features included.

The VPNs are great too, they are wonderful.

We set up RDP on our clients, but it's Atlanta LAN, the LAN RDP. If you get on the VPN, then the allow group, you can actually RDP, you make the VPN connection to it. You can also then do a site-to-site VPN and they make it very simple. Overall, the VPN features are wonderful.

The zero deployments are wonderful with this. With Zero deployment, you don't have to touch the firewall. When the firewall arrives on-site, you have a smart hands technician to unplug the old one and you plug in the new one. It automatically downloads the configuration offline. No technician will ever have to physically touch that firewall. It can all be done through the command center once the firewall connects to it. Everything is automatically added once you purchase it and it will download the proper configuration for that site.

What needs improvement?

They don't have any feature that allows you to drop the session. If you log in and you see your ARP table with many connections and you want to drop one for some reason or another, such as troubleshooting, or It's an employee that shouldn't be online and you want to remove them, you don't have the ability to click on a session and terminate it.

For how long have I used the solution?

I have been using Untangle NG Firewall for two years.

We use the most up-to-date version. 

All of our firewalls are always up-to-date through the command center. We always update them as soon are they are released.

What do I think about the stability of the solution?

Untangle NG Firewall works great. I have no issues with the stability and I have yet to replace a box.

What do I think about the scalability of the solution?

It's fully scalable. It's great for large corporations and it's great for small businesses.

They even make a version of their Untangled box for residential use.

Overall, scaling is pretty easy.

How are customer service and technical support?

The technical support is wonderful. They are all US-based out of Colorado.

When you need help, you are not talking to a level-one technician; you are speaking with an engineer.

They don't have to remote into your computer, they can enable the back end. They have the ability to enable a remote session to where they can remote inject to the firewall and see what is going on and try to help you.

Which solution did I use previously and why did I switch?

We used SonicWall. The reason why we stopped using SonicWall is that it is expensive to get a single pane of glass with SonicWall to have the heads-up on issues.

I like the licensing model and the pricing model that Untangle has compared to SonicWall.

I like the hardware as a service feature that Untangle has. SonicWall didn't have it at the time that I was using it but they may have it now.

I like the general use of the appliances. It is a little easier to navigate through, in my opinion, than it is with SonicWall.

The site-to-site VPN is just as easy to set up between SonicWall and Untangle. They both make it easy to do site-to-site VPN.

They both make it easy to set up regular VPNs.

The difference between Untangle and SonicWall is, SonicWall has an SSL VPN, where you go to a website versus Untangle that has an application installed on the PC for VPN. If you have a lot that you need to deploy, you have to touch the client's machines and set it up for them, versus just having a website to go to, to sign in. That's one of the major differences between the two.

How was the initial setup?

You can have templates that simplify the process.

They will back up the firmware for you to configure. Your firewall is backed up all of the time on the command center. If you make a change and it's bad, you can push the bad config down, and put the old one back into it. Or before you make a change, you can back up the config into the cloud and the controller, then you can make the change.

With Zero deployment, so you can have a general template that you push onto all of the devices. If you need to dropship one to somebody somewhere that's not local, just get a smart hands tech. They can plug it in and once it hits the internet, it automatically downloads its config off of the server.

We maintain this solution ourselves, but technical support will help if we need help with anything.

One person can maintain a whole fleet. You can have thousands of them out there and one person could easily maintain them because it's all in one portal, and all of the alerts get generated.

If there is an issue then you get an email with an alert or a text message letting you know that there is something wrong. It makes it easy to deal with.

What's my experience with pricing, setup cost, and licensing?

The pricing model is better than with SonicWall.

I am not able to discuss the pricing specifically because pricing with every partner is different.

What other advice do I have?

The reason we chose this solution is because of their support. It is hands down the best support that I have had with a firewall. I don't have to open a case first. With SonicWall, you have to call a level one, they open a case, and they transfer you to an engineer.

With Untangle, you can call or email support, or the community. They have wonderful community support for everything. They have a log of knowledge-based articles.

I would rate the support a ten out of ten.

It doesn't matter what company you go with for our firewall. They're all going to have their caveats that somebody isn't going to like.

There are features that you might like on one that you may not like on the other, but I look at the overall simplicity of it, the overall usability and ease of use, and also that it's easy to train a technician on how to set them up. They are not that difficult.

I would rate Untangle NG Firewall a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sameer Mogale
Owner (Senior Systems Engineer) at 3Kay Solutions
Real User
Top 10
Dependable, easy to integrate and a simple interface

Pros and Cons

  • "Easy to set up and easy to integrate."
  • "Web-filtering policies could be improved."

What is our primary use case?

I am the owner of our company and we are resellers and users of this solution. 

How has it helped my organization?

It has made day to day management simple. you set it up and forget about it. The occasional email alerts and reporting remind you that untangle does exists in the organisation and is happily secretly doing it's job.

What is most valuable?

I think this is a great product, it's easy to set up if you need to do group policies on it and it's easy to integrate with active directory and a simple interface. From a small business perspective, it's a very good product because you don't really have to be that technical in order to use it. It works 100% of the time and never crashes or fails. 

What needs improvement?

At this stage, I think the SSL decryption option can be streamlined.

I think decryption transparency could be improved because you basically click a button and then you set up one rule-set and that's about it. I've noticed there's a problem on some sites where it doesn't do the proper decryption. I actually had to go through the application control module, and logs to see what was happening, and why some sites could not function, before I could decipher that it was the SSL decryption that was blocking the sites. I would like to see more hands-on configuration in that respect.

Update:- 10/26/2020

Untangle now supports TLS v1.3. So far testing has yielded positive results and I have not really had to bypass most of the sites we browse to, after resetting the policies to default.

For how long have I used the solution?

I've been using this solution for about one year two months. 

What do I think about the stability of the solution?

It's been a pretty stable solution. It hasn't crashed much, only when I've really put it through its paces. From an end-user perspective, I wouldn't have known that anything was wrong - it was only when I did something bad and was blocked that I got a pop-up window saying I'd been blocked by the firewall. From a user perspective, you don't even see anything. I never had any performance degradation, no lagging, no internet browsing, speech slow downs, nothing like that.

What do I think about the scalability of the solution?

I would guess the solution is scalable. We haven't yet got to that stage with it so it hasn't been tested. For now, my whole family of 10 people have been using it in our home environment, but I have one other client that's interested in installing it and he has around 15 office users and about 25 remote users. We'll know after I've put it through its paces whether it's capable or not.

How are customer service and technical support?

I initially had difficulty getting device license to appear in command center and had to log a support call. The issue was literally sorted the same day with no hassle. I have not had any other issues since.

Which solution did I use previously and why did I switch?

I'm aware of some of the other solutions and I think the only other firewall that comes closest to it is Sophos, which is very easy to use and to set up. If you then compare it to things like SonicWall, a solution that requires a high degree of technical know-how, it makes for a more difficult product.

How was the initial setup?

The initial setup took me roughly an hour because basically what happened is once you set up all the conflicts, it still had to connect to the command interface on the internet and only then did it actually work 100%. So if it doesn't activate via the command centre, it doesn't go through during setup. It took me a while to realise that and the whole thing took about an hour and a half and everything was sorted out. It only takes one person to deploy.

What about the implementation team?

My deployment was in-house. I never needed to contact their support team.

What was our ROI?

The reporting is the best I've ever seen so far and you do really get to understand your environment in a short time, and begin to see the cracks that were hidden in plain sight. This has helped me in making new strategic choices and what I've spent so far has really been worth it.

What's my experience with pricing, setup cost, and licensing?

If you an SMB or NGO, then the setup and price model is relatively cheap and you can either go for the 1year or 3year subscription model, provided you chose the complete package. Individual modules licensing is ok if you only using few options like Firewall, Web Filtering or Intrusion prevention, but costs can quickly scale up.

Which other solutions did I evaluate?

I am still actively supporting an configuring SonicWALL firewalls for my clients, and have evaluated Sophos, Seqrite, Endian, Fortinet, Kerio Control and the open-source PfSense.

What other advice do I have?

If you're a small SMB, I would say go for Untangle because it's less hassle, less overheads to set up or maintain. You set it up and leave it in the background and forget about it. But if you're an enterprise company, I think you might end up having issues with the performance because most of it is sold as a package under software virtualization. I haven't tested the big hardware devices as yet because I don't really need to buy the device. It's only when a client buys it that I'll be able to set it up. But from a virtual perspective, you might end up having something that's over utilized for your environment if you're a big organisation.

I would rate this solution an eight out of 10 simply because I haven't tested all aspects of it as yet. What I've tested so far I like.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller and support tier
Learn what your peers think about Untangle NG Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: October 2021.
543,424 professionals have used our research since 2012.
FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
Real User
Top 20
A reliable and user-friendly solution with good detection, antivirus, filtering, and VPN features

Pros and Cons

  • "Its detection, antivirus, and filtering features are the most valuable. The facility to connect by using the VPN connection is also a very valuable feature. It is very strong, secure, and reliable. We have implemented the Untangle solution in all hardware. It is also a user-friendly solution. It is easy to learn and easy to configure."
  • "The common center facility that Untangle provides should be available on-premises. There are great corporations here in Mexico that like the Untangle solution, but they don't like the fact that the monitoring and access to the appliance are in the cloud. They request for the common center facility to be available and installed on-premises."

What is our primary use case?

We are an implementor. Most of the use cases are for the detection and filter facility that Untangle provides. Most of the clients use VPN connection site-to-site, and in the last year, all the access has been through VPN. With the home offices becoming a new way of working, we are implementing this kind of solutions.

What is most valuable?

Its detection, antivirus, and filtering features are the most valuable. The facility to connect by using the VPN connection is also a very valuable feature. 

It is very strong, secure, and reliable. We have implemented the Untangle solution in all hardware. It is also a user-friendly solution. It is easy to learn and easy to configure.

What needs improvement?

The common center facility that Untangle provides should be available on-premises. There are great corporations here in Mexico that like the Untangle solution, but they don't like the fact that the monitoring and access to the appliance are in the cloud. They request for the common center facility to be available and installed on-premises.

For how long have I used the solution?

I have been using this solution for more than two years.

What do I think about the stability of the solution?

It is very stable. I love this solution.

What do I think about the scalability of the solution?

Its scalability is great. It is simple to scale. You just create the backup, and you can increase it as you need it. We love this facility. It is not like Fortinet where you need to change the hardware, license, and features.

In terms of the number of users, the average number of users our clients have is between 100 and 150. We have some clients with less than 50 users. We also have three clients with more than 3,000 users.

How are customer service and technical support?

We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support was very good.

How was the initial setup?

It is straightforward. Our target market is the small and medium companies that don't have IT departments and a firewall specialist. We provide the Untangle solution and the management of the solution for a quote. 

Most of the implementations are simple. However, we have implemented Untangle solution to replace Fortinet in a financial group in Mexico. This was the most complex configuration that we have handled. There were 65 locations with voiceover IP and some other features. We had to create balance and recovery from the cluster. 

Our last implementation took less than a week. You need just two people for its deployment and maintenance.

What's my experience with pricing, setup cost, and licensing?

It is not expensive. It is cheaper than Fortinet.

Which other solutions did I evaluate?

Our clients evaluate Fortinet and pfSense. The flexibility to grow, the user-friendliness of the interface, and the common center facility are the advantages of Untangle NG Firewall. We can do everything in one console. 

Fortinet is very expensive. pfSense is free, but it is not as strong as Untangle. We have also experienced problems with the configuration of the HTTPS filter.  

What other advice do I have?

I would recommend this solution to others. It is a user-friendly, cheap, and strong solution. I would advise others to try this solution and not make a decision based on the information given on the paper. All vendors are going to tell you the features and the problems that their solution can solve, but the best way is by testing. Ask them to provide demos and test the solution yourself.

I would rate Untangle NG Firewall a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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RajeevArora
Managing Director at Orsusindia pvt ltd
Reseller
Top 20
A scalable, stable solution with easy installation and many features for maximum security

Pros and Cons

  • "All features are useful. We are using premium features such as bandwidth sharing, failover, web filters, SSL controls, antivirus, and VPN. We use these features to the fullest. These features are available in the paid firewall license, not the free one."
  • "We seek the availability of the hardware in our region. The hardware-based firewall from Untangle is currently not available in our region. It should have threat protection on a real-time basis. This feature, available in Check Point and Sandstorm kind of scenario, is currently missing in Untangle NG Firewall."

What is our primary use case?

We use it for security purposes. We have got multiple BPO sites, and we have about 15 to 20 deployments.

What is most valuable?

All features are useful. We are using premium features such as bandwidth sharing, failover, web filters, SSL controls, antivirus, and VPN. We use these features to the fullest. These features are available in the paid firewall license, not the free one.

What needs improvement?

We seek the availability of the hardware in our region. The hardware-based firewall from Untangle is currently not available in our region.

It should have threat protection on a real-time basis. This feature, available in Check Point and Sandstorm kind of scenario, is currently missing in Untangle NG Firewall.

For how long have I used the solution?

I have been using this solution for 16 years.

What do I think about the stability of the solution?

We did this installation approximately six years ago, and nothing has crashed. It is very stable. We are getting the updates on a regular basis. We are very happy with it.

A single person can handle the entire installation at multiple locations.

What do I think about the scalability of the solution?

We have scaled it from 10 users to 1,000 users without any issues. 

We have multiple installations at multiple offices in the organization. One deployment has 500 users. The other deployment has multiple sites with 50 to 100 users.

How are customer service and technical support?

We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They were able to help us out in solving the problems.

How was the initial setup?

It is very straightforward. 

What's my experience with pricing, setup cost, and licensing?

It is not expensive. The best part is that it is based on the pay-per-use kind of scenario. An increase or decrease in the number of people doesn't make any difference. We are really happy about using this particular scenario.

Which other solutions did I evaluate?

We did evaluate other options. When we started using Untangle, the available options were very limited and not very cost-efficient.

What other advice do I have?

I would recommend this product. It is easy to use for a maximum security scenario. It is very easy to do any kind of installation.

I would rate Untangle NG Firewall a nine out of ten. It is a really good product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Balakrishna Medikonda
Director at eSupport Solutions
Real User
Top 20
Power IPS and other features, simple to set up and maintain

Pros and Cons

  • "The most valuable features are IPS, MAPI, NAT, and VPN."
  • "The pricing should be reduced because it is expensive."

What is our primary use case?

We are using this product internally, for intrusion prevention.

What is most valuable?

The most valuable features are IPS, MAPI, NAT, and VPN. These features are simply awesome.

This product has some unique features that are very good.

What needs improvement?

The pricing should be reduced because it is expensive.

For how long have I used the solution?

I have been using Untangle for about one year.

What do I think about the stability of the solution?

Untangle is quite a stable product.

What do I think about the scalability of the solution?

We use the software-based version, which is scalable. I am not sure about the hardware-based version so I cannot comment on it.

We have about 100 users.

How are customer service and technical support?

We have not had a problem for the past couple of years so we have not been in contact with technical support.

Which solution did I use previously and why did I switch?

We are also using FortiGate and Check Point.

How was the initial setup?

The initial setup is very simple. Any layperson can set it up within an hour.

You can configure it and forget it.

What about the implementation team?

One person part-time is more than enough for maintenance.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product.

What other advice do I have?

This is a product that I can recommend and if anybody implements it and wants support, we would be open to providing technical support for it. This is something that we would be happy to do.

In summary, this is a good product and my only real complaint is about the pricing.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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