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Untangle NG Firewall OverviewUNIXBusinessApplication

Untangle NG Firewall is #6 ranked solution in top Unified Threat Management (UTM) tools and #21 ranked solution in best firewalls. IT Central Station users give Untangle NG Firewall an average rating of 10 out of 10. Untangle NG Firewall is most commonly compared to OPNsense:Untangle NG Firewall vs OPNsense. The top industry researching this solution are professionals from a comms service provider, accounting for 39% of all views.
What is Untangle NG Firewall?

Untangle NG Firewall takes the complexity out of network security—saving you time, money and frustration. Get everything you need in a single, modular platform that fits the evolving needs of your organization without the headaches of multiple point solutions.

Enjoy the flexibility to deploy Untangle’s award-winning NG Firewall software on third party hardware, as a virtual machine, or as a turnkey appliance.

Rest assured that the browser-based, responsive and intuitive interface will enable you to create policies quickly and easily. Then, drill down into database-driven reports—the most comprehensive and detailed in the industry—to get visibility into exactly what’s happening on your network.

Untangle NG Firewall Buyer's Guide

Download the Untangle NG Firewall Buyer's Guide including reviews and more. Updated: November 2021

Untangle NG Firewall Customers
North American Stamping Group, Cerebral Palsy of North Jersey (CPNJ), Brown County Schools, IN, City of Bridgeton, MO, Lancaster County, SC, Vision Charter School, Clay County Sheriff’s Department, NC, Breakwater School, Boys & Girls Club of Manchester, NH, Admiral Farragut Academy, Flow Companies, No Ordinary Hotel, KECdesign,
Untangle NG Firewall Video

Archived Untangle NG Firewall Reviews (more than two years old)

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Managing Director at a non-profit with 51-200 employees
Real User
A stable solution that runs well on generic hardware, but it needs better web content filtering

Pros and Cons

  • "The Untangle firewall is a software firewall, so it runs on generic hardware. We found that was probably the best feature, and it's why we chose it when we started using it three years ago."
  • "The web content filtering needs improvement."

What is our primary use case?

We primarily used the solution for filtering features. 

What is most valuable?

The Untangle firewall is a software firewall, so it runs on generic hardware. We found that was probably the best feature, and it's why we chose it when we started using it three years ago.

What needs improvement?

The web content filtering needs improvement.

For how long have I used the solution?

I've used the solution for three years.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

The scalability is a bit limited.

How are customer service and technical support?

We never had to use technical support. We had engineers in-house who could keep it running without needing external help. As we've never used support for Untangle, I would not be able to comment on any general experience with them.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

I can't remember the cost because I'm not in finance. I know my company's very cost-conscious, and therefore the cost must have been very reasonable. Otherwise, my organization would not have taken that product.

What other advice do I have?

We stopped using the solution in April 2019. The web content filtering feature of Untangle was not giving us what we wanted. The reason we moved away from Untangle is that it was not giving us the features we needed for our internal use.

I would rate the solution seven out of ten. I would recommend the solution for small or medium-sized enterprises.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
TO
Product Manager - Backup & Utilities at NovaStar Software & Consulting GmbH
Reseller
An easy to use product with a simple interface and good stability

Pros and Cons

  • "The interface is very good."
  • "The pricing is not as good as it was some time ago. They've since skipped offering a lot of individual features."

What is our primary use case?

We use the solution as a firewall.

What is most valuable?

The interface is very good. 

We use the web sensor, the virus blocker, the spam blocker, bandwidth control, application control, and firewall options. We're quite happy with all of it.

What needs improvement?

The pricing is not as good as it was some time ago. They've since skipped offering a lot of individual features.

In the future, Untangle should offer a web server feature. That's the only application Sophos gave us which Untangle doesn't have.

For how long have I used the solution?

I've been using the solution for about one year.

What do I think about the stability of the solution?

There have been no issues with stability. I've been quite surprised.

What do I think about the scalability of the solution?

We don't have many users, so I'm unsure about the product's scalability potential. 

How are customer service and technical support?

We've never had to reach out to technical support, as we have yet to face any issues using the solution.

Which solution did I use previously and why did I switch?

We've used multiple solutions. We were previously using Sophos, but we switched because of its high price tag.

How was the initial setup?

The initial setup was straightforward. Deployment took about 45 minutes. You only need about one person for maintenance.

What about the implementation team?

I handled the implementation myself.

What's my experience with pricing, setup cost, and licensing?

We pay $350 USD per year for the solution. There are no additional costs. As long as you're not using a physical appliance, that's all you need.

Which other solutions did I evaluate?

Before choosing this solution we tried both Sophos and WatchGuard.

What other advice do I have?

It's very easy to use the product. In comparison, Sophos has a bigger learning curve.

I would rate the solution ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Untangle NG Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,305 professionals have used our research since 2012.
Simbarashe Mazorodze
Solutions Architect at Terrific Tech
Real User
Top 20
Offers reliable web filtering and is easy to administer

Pros and Cons

  • "Web filtering is very reliable."
  • "The hardware can be improved."

What is our primary use case?

We are using a lot of applications which are running on Untangle. We use web filtering, application control, firewall, and VPN services.

What is most valuable?

Web filtering is very reliable. I can say all the features are very useful. We haven't been using much ad blockers or phish blockers. We've bee using web filtering, application control, policy manager, IP filtering, and VPN. They have been very useful.

What needs improvement?

The hardware can be improved. Now, we're using hardware appliances. In terms of processing power, I think it can actually be improved further, because, in terms of the number of requests, especially if you are using web filtering, the number of requests that should be coming onto the appliance is quite large and it needs a bit more processing power.

If the solution included a unified device tracker and management, that would be great. So that we could actually include other endpoints, like our laptops, or mobile devices. We need something to help in terms of mobile device management. I think it's one critical feature which is required by another interface because people are now bringing their own devices to the workplace to get services. I think MDM is quite critical to be included in that.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

Generally, in terms of the administration, it's a team of about five users who administer the appliance. In terms of using the functionality or the features, there are about 800 users.  All are accessing the appliance through various means, through the web filtering, and through the access VPN.

What do I think about the scalability of the solution?

We are planning to actually activate a number of additional features and see if we are going to be able to fully utilize additional features from one failover and one balancer so that we can actually then put them in a cluster and be able to fully utilize all our internet service provider links.

How are customer service and technical support?

In terms of technical support, the service is excellent. Considering that there is a command center where you can actually just draw a ticket and they get in through the command and will be able to assist you even on the appliances, remotely, and be able to resolve the issues is great. I would say the only major issue is only the time difference between us in Zimbabwe and America because we are on different time zones. Generally, the support is very good.

Which solution did I use previously and why did I switch?

Previously, we had been using various other solutions from Cisco. I've seen that Untangle is quite easy to administer and quite straightforward in terms of how to configure the various features which are found there. The main reason was to try to get a simplified solution that is resilient and able to scale up, and have all the solutions on one portal. 

In this instance, using one appliance, which can actually give you all of these applications, is a plus for enterprise organizations like us. We are required to have just one appliance to be able to address various issues, like web filtering, spam blockers, application control, load balancer. I think it's easier rather than having various vendors with various technologies. In terms of reporting, you would need to get to all those appliances to get different reports of what is happening.

How was the initial setup?

The initial setup is very straightforward. It's very simple. You just plugin and then you use the web interface and it's quite straightforward for a tech guy. In terms of deployment, because we are deploying two firewalls, it only takes about two days to do the configuration.

What other advice do I have?

In terms of distribution, maybe it's because we're in Zimbabwe, it's a bit of a challenge. It's a hassle. It's not very visible here in Zimbabwe and Africa. It's something which we got over the internet. There is only one distributor, locally, but now, we are dealing directly with Untangle.

This is a very good product. In terms of sizing, you really need to understand your requirements at the outset and be able to get the correct appliance. Especially in terms of the number of functionalities. You should be looking into that in particular so that you get the correct appliance and be able to utilize it.

I would rate this solution a 9.5 out of 10. Having various solutions in one appliance, one portal, that's easy to implement, with excellent customer service makes for a sound solution. And it's not harsh on the pocket, in terms of the budgets, in terms of the license renewals etc. It's quite affordable. It's quite reasonable. It makes sense. I would say it's a very good product when you are comparing all those metrics.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jeff Nduva Nduva
Technical Operations Manager at COSEKE
Real User
Great web filters and SSL inspector but not possible to block a range of IPs

Pros and Cons

  • "The features I have found the most useful are the web filter, the captive portal, the SSL inspector, and the ad-blocker. They're awesome."
  • "For the web filter, I think they can do better especially on the free model."

What is our primary use case?

I primarily use the solution for internet and email filtering.

How has it helped my organization?

Right now the network is well maintained. Initially, we were blacklisted because of spamming, but that was by our ISP and that is now corrected.

What is most valuable?

The features I have found the most useful are the web filter, the captive portal, the SSL inspector, and the ad-blocker. They're awesome.

What needs improvement?

There quite a number of modules I've not used. For the web filter, I think they can do better especially on the free model. They have a free and a licensed model. If you use the free model, is not that effective. You have to use the commercial module for you to get effective results.

Functionality wise, they should try to put more options on some of the modules like web filtering capability. I know it has the capability to block specific IPs but I have not seen the capability to block a specific range of IPs. For example, you want to block a range of between 50 and 100 of an IP, I haven't seen that capability. I believe there are more functionalities which they can improve and prevent for security and management of internet within a corporate environment.

For example, I've seen firewalls where, let's say for example there's an infected machine within your network, they give you an alert or automatically block it from your network or mailing system. There're a number of functionalities missing in Untangle. It needs improvement but I believe every solution needs improvement.

For how long have I used the solution?

I've been using the solutions for 2 years.

What do I think about the stability of the solution?

The solution is very stable. I've never had issues with it.

What do I think about the scalability of the solution?

The solution is pretty scalable. We have about 50 people using the solution.

How are customer service and technical support?

In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.

Which solution did I use previously and why did I switch?

Previously, I didn't use a different solution.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

I can't remember how long the deployment originally took. It was less than an hour, most likely. I downloaded then contacted Untangled NG directly. I did it myself with the help of support.

What's my experience with pricing, setup cost, and licensing?

We actually have 30 staff, that's why I have 50 licenses. The modules are licensed on a yearly basis, and it's not really expensive. But the only problem is they sell it in a modular form. If you want the web filter, it has its own cost. If you want the captive portal, they sell that too. If you want the active directory connector, it has its own cost. So, if you were to bundle all the modules, it will end up being very expensive.

Which other solutions did I evaluate?

Before choosing, I just did a bit of research on the internet to try to figure out how I can be able to use some of these products to sort out my issues and I bumped into Untangle. I know about other products, like Check Point, but I chose Untangle in particular to solve the problem and the issues I was having at the moment.

What other advice do I have?

For the NG firewall, it works better for just filtering and managing the internet, but it will not work on other security areas. It will not act like a perimeter firewall. For the users who are looking for that kind of solution, I think there are different solutions out there for every security issue you're looking at. It has worked perfectly for the need I was looking for. But I wouldn't use it as the main firewall for the network.

I would rate the solution a 7 out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Evert Le Roux
Business Owner at Anyshape
Real User
It is the easiest and most cost-effective product to use

Pros and Cons

  • "None of my clients has had a ransom or breach using Untangle."
  • "It would be much easier if there was a mobile app."

What is our primary use case?

It performs very well, because you can deploy it on any hardware. You don't need to use an appliance from the company. We can use any server the company currently has, saving them money, or we can get an appliance from Untangle and deploy it.

How has it helped my organization?

None of my clients has had a ransom or breach using Untangle, whereas my Cyberoam and Sophos clients have been breached. 

What is most valuable?

It is the easiest product to use. Features include:

  • Phishing
  • Spam filtering
  • Web filtering
  • Application filtering
  • Web cache
  • SSL filtering.

What needs improvement?

It would be much easier if there was a mobile app.

What do I think about the stability of the solution?

It is very stable. The last three versions have been stable.

What do I think about the scalability of the solution?

It is very scalable. With my Untangle box, I can easily stick in 4G of RAM and I add 500 users.

How are customer service and technical support?

The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an issue, you just click on the support button, type in your error, and click submit. Then, in the cloud, they log on and fix the error for you immediately.

Which solution did I use previously and why did I switch?

My clients wanted to switch because they had been breached and/or their VPN did not work like it should.

What's my experience with pricing, setup cost, and licensing?

It is the most cost-effective to use.

Which other solutions did I evaluate?

On our shortlist was Untangle, Fortinet, and Kerio Control.

  • WatchGuard is useless.
  • Cyberoam can't get their VPN to work, so it crashes all the time.
  • Salesforce is amazing, but it costs you an arm and a leg. Then, you have to get a technician and spend a fortune to train someone just to read the reports.
  • Check Point is great, but only if you're a bank.

What other advice do I have?

Don't listen to media people who promote products because they get kickbacks or are paid by companies to promote products.

Most important criteria for selecting a vendor: price to performance.

Disclosure: My company has a business relationship with this vendor other than being a customer: POPI Certified Partner.
ITCS user
NOC Manager at CB Network Solutions
Real User
Web Filter is effective, Web Cache offers bandwidth savings, and the VPN setup is easy

What is our primary use case?

Effective Web Filter Easy VPN setup Load balancing SD-WAN Antivirus, etc.

How has it helped my organization?

We have had incredibly good results with all of its features. Web Cache has saved us a lot of bandwidth and Web Filter can block all Windows 10 updates.

What is most valuable?

Web Filter for its effectiveness Web Cache for its bandwidth savings Easy VPN setup (including OpenVPN) takes just a few clicks. In general, this solution is easy to learn.

What needs improvement?

The ability to setup a DDNS for each WAN independently would be a very handy feature.

For how long have I used the solution?

Less than one year.

What is our primary use case?

  • Effective Web Filter
  • Easy VPN setup
  • Load balancing
  • SD-WAN
  • Antivirus, etc.

How has it helped my organization?

We have had incredibly good results with all of its features. Web Cache has saved us a lot of bandwidth and Web Filter can block all Windows 10 updates.

What is most valuable?

  • Web Filter for its effectiveness
  • Web Cache for its bandwidth savings
  • Easy VPN setup (including OpenVPN) takes just a few clicks.

In general, this solution is easy to learn.

What needs improvement?

The ability to setup a DDNS for each WAN independently would be a very handy feature.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MC
Owner at Kaizen Internetworking
User
​It is very easy to deploy and monitor

What is our primary use case?

My company, Kaizen Internetworking, has been deployed multiple types of firewalls, and we have found Untangle to suit SMB and some enterprise deployments.

How has it helped my organization?

It has improved and secured multiple clients. We have very good retention on maintaining our clients who run Untangle.

What is most valuable?

It is not attached to an appliance, meaning if you get a good PC/server, then you can already run a firewall.

What needs improvement?

The product needs to have a better support group for its online support, specifically for its help desk.  The management console for partners is a bit tricky (buggy).

For how long have I used the solution?

More than five years.

How was the initial setup?

It is very easy to deploy…

What is our primary use case?

My company, Kaizen Internetworking, has been deployed multiple types of firewalls, and we have found Untangle to suit SMB and some enterprise deployments.

How has it helped my organization?

It has improved and secured multiple clients. We have very good retention on maintaining our clients who run Untangle.

What is most valuable?

It is not attached to an appliance, meaning if you get a good PC/server, then you can already run a firewall.

What needs improvement?

The product needs to have a better support group for its online support, specifically for its help desk. 

The management console for partners is a bit tricky (buggy).

For how long have I used the solution?

More than five years.

How was the initial setup?

It is very easy to deploy and monitor. 

Which other solutions did I evaluate?

It is up-to-date and can compete even with the more expensive firewalls.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free Untangle NG Firewall Report and get advice and tips from experienced pros sharing their opinions.