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vCloud Director OverviewUNIXBusinessApplication

vCloud Director is #5 ranked solution in top Cloud Management tools. IT Central Station users give vCloud Director an average rating of 8 out of 10. vCloud Director is most commonly compared to VMware vRealize Automation (vRA):vCloud Director vs VMware vRealize Automation (vRA). The top industry researching this solution are professionals from a computer software company, accounting for 36% of all views.
What is vCloud Director?

VMware vCloud Director provides software-defined services for data centers in the form of virtual data centers. Computing, networking, security, and storage are all virtualized when you deploy this solution. The result is that users will get to enjoy infrastructure that is operationally ready in a matter of minutes without needing to install and configure any physical infrastructure.

vCloud Director Buyer's Guide

Download the vCloud Director Buyer's Guide including reviews and more. Updated: November 2021

vCloud Director Customers

MicroStrategy, National Democratic Institute, and NYSE Euronext.

vCloud Director Video

Pricing Advice

What users are saying about vCloud Director pricing:
  • "In certain cases, the price of Cloud Director is quite high, especially with the load balancing and other features they've introduced. That seems quite costly. Overall, for VSPP programming, I think it's okay. However, features like enterprise load balancing and all these other things are very costly."
  • "It runs our company in the millions of rand every month."
  • "It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly."
  • "This is an expensive solution."
  • "The license could be less expensive and we are on a perpetual license."

vCloud Director Reviews

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AY
Cloud Architect at a computer software company with 5,001-10,000 employees
MSP
Top 5
Great extensibility feature, which enables integration of other services

Pros and Cons

  • "Good features of extensibility, which allows integration of other services."
  • "Lacks integration with the hyperscalers."

What is our primary use case?

Our primary use case of this solution is for infrastructure as a service, which is pretty much a self service, together with a period of management if the customer needs. We are partners with vCloud Director and I'm the manager of virtualization, storage and backup.

How has it helped my organization?

As a service provider, it is key for us to have control over the overall cost of ownership, as well as providing benefits, good service and making a profit. With the help of vCloud Director, we have been able to provide really good multi-tenanted services, making the best use of existing hardware and investments, but reducing our overall CapEx very heavily. As an organization, it has really helped us to sustain a service and continues to help us leave a mark on the market.

What is most valuable?

I think it's a wonderful product. I like the latest features of extensibility, which allows integration of other services and enables us to go beyond infrastructure as a service. We are now in a position where we can also offer platform as a service to our customers. That's a really wonderful feature. Extensibility allows service providers to extend their existing services and integrate them within the vCloud, offering a feature with an overall solution to customers. 

What needs improvement?

One of the elements lacking in the product is integration with the hyperscalers. Using hybrid cloud requires connectivity to other public clouds like Azure or AWS. At the moment that is not possible. If that can be made available as a feature, I think vCloud would become a one-stop shop for everything. We would be able to give a true hybrid service from a single pane of glass, offer everything from a single portal. It becomes a cloud management platform rather than just a simple IaaS natively from VMware. 

Additional features I'd like to see would be flexibility in terms of user permissions rules. I'd also like to see the capability to integrate on-prem dedicated virtual centers within vCloud. There is a CPOM feature which enables integration on-prem with the existing customer into the same portal. At the moment it is very limited, just providing a view. It would be good if we had the capability to make changes from the same portal. Multi-site capabilities would be another additional feature. It is offered but there is room for improvement in terms of other features and functionalities that can be brought in, which would make it more seamless. 

The dashboard for monitoring is very limited and it's not provided out of the box. It's done using a different tool from VMware itself. Having those rich dashboards within the portal itself, directly providing monitoring of the virtual machines, would be great. That is something which is really missing. Performance metrics were completely missing till now. 

For how long have I used the solution?

I've been using this solution for eight years. 

What do I think about the stability of the solution?

The solution is quite stable now, a lot better than it used to be. There are certain issues in terms of making changes at the backend but I have seen a big improvement from previous versions.

What do I think about the scalability of the solution?

Scalability as an option was not available earlier. It's possible now but still needs some improvement. We have 300-plus customers and around 10,000-plus virtual machines being hosted. This solution is our main cloud portfolio offering so we use it on a regular basis.

How are customer service and technical support?

I think we have had fantastic support from VMware. We don't use them very often now because it is quite a stable product. They have very knowledgeable support staff. 

How was the initial setup?

The initial setup is quite straightforward with the new enhancements. It could be improved in terms of how the database's high availability is taken into account. They can still streamline the installation process but compared to when it was launched, it's much better now. With the recent availability of cloud provider hub and cloud foundation, I think deployment can be very easily done within a couple of days and that includes all the planning. 

What's my experience with pricing, setup cost, and licensing?

As a service provider, it gives us quite good leverage and flexibility to present our own pricing and create pricing policies, which is really good. 

What other advice do I have?

It's important to have some development capabilities within your organization I think the most important thing is to understand your requirements and what your end goal is because you need to understand whether vCloud Director is going to restrict you or not. It's a very powerful product for service providers. You also need to keep in mind what other service add-ons you want to achieve because your overall design and architecture or blueprint is very dependent on what you want to do. Having a blueprint will provide you with the difference between a wonderful outcome or an unstable one. We've been using this solution a long time so I would suggest that if you want to be in the current market scenario and keep yourself alive, a product like vCloud Director can definitely help you sustain yourself. It keeps you up with the new trends and up to date on your portfolios as well. The fact that we can now go beyond infrastructure as a service is great. We can now expand and be a more versatile provider giving application as a service from a single portal. 

In today's scenario, hybrid cloud and hybrid connectivity is what is really very important. Although Cloud Director provides that sort of connectivity, it is limited within VMware products. If we could hook up with hyperscalers like Azure, Google or AWS, I would give this solution a higher rating.

I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
AY
Cloud Architect at a computer software company with 5,001-10,000 employees
MSP
Top 5
It's a stable, truly multitenant software and the go-to tool for infrastructure as a service

Pros and Cons

  • "This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers."
  • "Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud."

What is our primary use case?

We are a service partner that offers cloud services based on Cloud Director.

What is most valuable?

One valuable feature is the true multitenancy capabilities for the core infrastructure service that Cloud Director provides.

What needs improvement?

Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud. Cloud Director should be capable of hooking up with those. For example, they recently started allowing customers to perform S3 integrations with Cloud Director. So a customer can integrate his S3 buckets from AWS with the Cloud Director. Okay, fine. But what about Azure? There should be more integration capabilities. 

Secondly, VMware has made some progress in terms of balancers, but I think it needs a little more refinement and flexibility. This is not limited to just the VMware marketplace. More flexibility will make it easier for any service provider to leverage and monetize them.

Last but not least, from a networking and monitoring perspective, there should be a little more native monitoring capabilities, especially metering capability. Metering is one of the areas where I find Cloud Director leaves much to be desired. VMware can do more to make it a much more metered product.

Cloud Director's out-of-the-box capabilities should be good enough that you don't have to look for a third-party product to give you those capabilities. Networking-wise, I think it's good. Still, I think the networking capabilities are not fully realized on Cloud Director.  VMware should do a little more work to reveal all of the capabilities through Cloud Director rather than just at the back of Cloud Director. You've got to have those features exposed to customers as a self-service rather than managed service.

For how long have I used the solution?

I've been using Cloud Director since 2012.

What do I think about the scalability of the solution?

Scalability is a word you have to look at from different perspectives. I think some of the capabilities they have introduced in terms of load balancing deliver out-of-the-box scalability for tenants. But as a product itself, Cloud Director needs more multi-site capabilities. I have seen some work being done but that's just a start, I would say.

How are customer service and support?

My experience with VMware support has been mixed. Sometimes you get fantastic support. The techs are really knowledgeable and know what they're talking about. But then there are certain times where I have seen some things that affect the client as well. So I think VMware support has some room for improvement. They can do much better. VMware as a brand definitely can do better in terms of response times and capabilities. 

How was the initial setup?

The Cloud Director setup has improved tremendously compared to where it started. I have seen how complex it used to be. Now, it has become easy and robust. The setup is more straightforward and seamless than before. 

What's my experience with pricing, setup cost, and licensing?

In certain cases, the price of Cloud Director is quite high, especially with the load balancing and other features they've introduced. That seems quite costly. Overall, for VSPP programming, I think it's okay. However, features like enterprise load balancing and all these other things are very costly.

What other advice do I have?

I rate Cloud Director eight out of 10. As a service provider, we have to look at a couple of available and other things, so I would rate it around eight. I have to deduct two points because some small things make a huge difference to a service provider, but they might not matter too much from a customer-experience perspective. 

This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers. It's also good for enterprises that want to keep a more segregated approach to their different departments and things. You definitely have much better control and a more streamlined way to offer services to your internal teams or your customers out-of-the-box in a multitenant way. And you don't need to worry too much about how you're going to network these things together or how you're going to control the assets of the computers and resources. 

In my experience, it is a very robust product. I have used this product since the initial version and watched it evolve into a highly mature product. It's a stable, truly multitenant software and the go-to tool for infrastructure as a service.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Learn what your peers think about vCloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
552,136 professionals have used our research since 2012.
RA
OS & Servers Manager at a comms service provider with 1,001-5,000 employees
Real User
Good platform for visualization and monitoring but not for redundancy and distribution

Pros and Cons

  • "vCloud is a good platform for visualization. It is very handy for monitoring. VMware can integrate with all monitoring systems like vRealize, and the management monitoring is good. I'm very happy with VMware. VMware is good in management and monitoring systems."
  • "This is very simple in OpenShift. We are happy with vCloud in terms of the virtualization but not for redundancy and distribution."

What is our primary use case?

For vCloud we use a private cloud. In a distributed system, CapEx and OpEx are better. In storage, when you use a stand-alone system you have to pay much more than with a distributed system.

What is most valuable?

For vCloud we use a private cloud. In a distributed system, CapEx and OpEx are better. In storage, when you use a stand-alone system you have to pay much more than with a distributed system. With a storage system rather than stand-alone systems you have to pay much more than a distributed system.

What needs improvement?

In the virtualization aspect, we are happy, but if we work on the public cloud, not the private cloud.OpenStack has a lot of features. In OpenShift when you configure it you can provide 100 web service in redundancy mode. 

This is very simple in OpenShift. We are happy with vCloud in terms of the virtualization but not for redundancy and distribution.

For how long have I used the solution?

We have been using VMware for five to six years. 

We've been using vCloud for two years. With vCloud, we have to pay more much for the license but OpenStack is almost an entirely free platform. 

What do I think about the stability of the solution?

We don't have any issues with stability. 

With our license, when we want to expand and connect vCloud with the billing systems you have to pay more.

It's your choice if you want to pay more for a license because the billing system is separate but you have to pay more. For example, if you have the Python team to develop the system, you can use OpenStack and you pay less than wit the vCloud system.

We don't have any issue but when we want to extend the system, we have the problem with the license and so we have to pay more. It's better to use the other solution.

What do I think about the scalability of the solution?

We have three staff members in the network and two people on the storage side. The whole team is around 10 people.

How are customer service and technical support?

Technical support is good but the price and the license are very expensive.

How was the initial setup?

The initial setup is simple. The support for the deployment is very good. We were happy with the deployment, it is very simple and if you get team that is familiar with various solutions you can deploy very quickly.

In the older version, VMware supported NSX, but right now VMware provides NSX-T. NSX-T can connect your network, your VMware, your vCloud network to the SDN, and you can connect to other platforms. The initialization and the configuration in VMware is simple. We didn't have any issues.

What other advice do I have?

I would rate vCloud a seven out of ten. 

In the next release, I would like to see better integration with VMware and the older cloud solutions like OpenStack. I think VMware is working on it.  

OpenStack works better than VMware in a distribution system. 

We have better performance in surface storage, we have better documentation. 

vCloud is a good platform for visualization. It is very handy for monitoring. VMware can integrate with all monitoring systems like vRealize, and the management monitoring is good. I'm very happy with VMware. VMware is good in management and monitoring systems.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ronald Van Staden
Director at Silicon Sky Consulting LLC
Real User
Top 20
Automated virtual resource creation with good options for scaling usage

Pros and Cons

  • "There are various options for scaling and that flexibility is a good option."
  • "The initial installation and setup are very quick."
  • "The stability of the product is better than just 'good.'"
  • "The product could use a billing feature so we can automate billing for clients."

What is our primary use case?

We are VMware Verified Cloud providers. So we run vCloud Director. We run NSX (Network Security Platform). We run the whole suite of VMware products to host our customers' various applications.  

Our primary use case is to enable our customers to use the vCloud Director platform to drive the portal that they create using compute resources from their side. So, it is used for the automation of resources in the VMware on our VMware platform for customers to create Virtual Datacenters.  

What is most valuable?

Our customers host their applications with us like they would host it with AWS or Azure. So, in terms of that, the most valuable part of the product for us is the ease of creating resources for them to run their applications and infrastructure for doing business.  

What needs improvement?

The first thing that I would say if someone asked me for what nice feature I would like to see, it would be a billing feature. To be able to automate our billing for clients would be a nice feature for us and save us a lot of time.  

For how long have I used the solution?

I have been using vCloud Director for eleven years.  

What do I think about the stability of the solution?

The stability of the product is very good. It is better than just 'good.'  

What do I think about the scalability of the solution?

We manage our scalability using multiple pods. We have a certain number of servers and available storage, and when a VMware customer gets to a certain size, we just install a whole new pod. We manage our scalability that way rather than scaling sideways which we do not want to do. If we scale sideways and you have an issue on your platform, then all your customers are affected. We manage the risk for our customers and our uptime by scaling out the pods.  

How are customer service and technical support?

In my position, I do not deal with technical support directly, but I have not heard any bad stories about them. Based on that, I would say the technical support must be pretty good.  

How was the initial setup?

The initial installation and setup are very quick. It takes minutes rather than hours or days.  

What's my experience with pricing, setup cost, and licensing?

I can not tell you exactly how much it costs, but I know our bill is in the millions (rand) every month.  

What other advice do I have?

I think the product has come a long way since its introduction. It is stable now. In the early days, there were some teething problems. At this point, I would definitely recommend it. It has become a mature product now and it works well.  

On a scale from one to ten (where one is the worst and ten is the best), I would rate the vCloud product as a good eight or nine-out-of-ten.  

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
KF
Divisional Engineer at National Telecom Corporatio
Real User
Top 20
Can be used for infrastructure provisioning without using a platform service

Pros and Cons

  • "We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services."
  • "There are new updates every quarter, so we need to purchase new support deployment services and some new products."

What is our primary use case?

We use it for infrastructure provisioning such as providing machines and monitoring with logging and so forth.

What is most valuable?

We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services.

The licenses themselves are not costly.

What needs improvement?

We are a service provider, and every day, new customers come to us needing advanced features like platform features. For example, some of them need a managed hosting setup like Beanstalk, or some of them need microservices, like container or Kubernetes, or serverless types of things. So we are in discussions with the concerned teams at VMware in order to incorporate the platform services for next year.

There are new updates every quarter, so we need to purchase new support deployment services and some new products. We are not happy with the frequent upgrades. Because we are a government department, we find it quite difficult to accommodate the frequent changes. What we would like is for the changes to be less frequent, at least twice a year or once a year, so that we can accommodate that in our budget plans. We make budgets annually, not quarterly. I think they need to have a better roadmap for future offerings and future technologies.

For how long have I used the solution?

I've been using vCloud Director for two years.

What do I think about the stability of the solution?

Every quarter or after every quarter, they release new versions and new upgrades. If we don't do the new upgrades, it causes stability issues.

How was the initial setup?

We currently rely on VMware for deployment, and they portray it as a complex process that needs a lot of judges.

What's my experience with pricing, setup cost, and licensing?

It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly.

What other advice do I have?

The public cloud and the hosted cloud solutions are going in parallel, and some countries have the requirement to host the data locally. Most of the organizations who don't have these compliance requirements go for the public cloud, but I would say that hiring and retaining skilled resources matters a lot. Because if you have skilled, experienced resources, then things will be easy for you, but if you can't retain the skilled resources and things are quite complex, then you will need to accept all of the company's conditions.

Overall, we are happy with the product, so I would rate it at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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VB
Senior Professional Services Consultant at a computer software company with 10,001+ employees
Consultant
Top 5Leaderboard
Easy to setup and manage, reliable, with a good interface and accessibility

Pros and Cons

  • "The most valuable features are the UI, the interface, and accessibility."
  • "In the next release, we would like to see improvements with the pricing. It could be reduced."

What is most valuable?

The most valuable features are the UI, the interface, and accessibility.

It's easy to manage, it's stable, there are fewer bugs, and the version is upgradable.

We are using 8.0 which is going out of support and will need to upgrade to 10, which would not take much time to upgrade.

What needs improvement?

There is no support for versions below 10.x. Support for previous versions would be nice, but it's the end of support which is the company policy. We cannot debate it and they provide us with extended support as well, for a year.

This is is more than enough time for an organization to upgrade to the latest version to be secure and protected.

There is always room for improvement.

In the next release, we would like to see improvements with the pricing. It could be reduced.

For how long have I used the solution?

I have been using this solution for five years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

vCloud Director is scalable.

We have over 1000 people in our organization who are using this solution.

How are customer service and technical support?

Technical support is good for version 10.x. There is support through the vendor but not for the previous versions. 

For versions 9.0 and above, there is support available.

How was the initial setup?

The initial setup is straightforward.

The time it takes to deploy depends on the number of cells. For example, if you have two cells it will take 40 to 45 minutes. Not more than that.

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution.

What other advice do I have?

We will upgrade and continue our usage of this solution.

I would recommend this solution to others who are interested in using this solution. It's a very good product.

I would rate vCloud Director a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
WB
MSS Engineer at a comms service provider with 1,001-5,000 employees
Real User
Top 20
Scalable, responsive support, but missing features

What is our primary use case?

We use vCloud Director as a multiple cloud management solution.

What needs improvement?

This solution could improve by adding root cause analysis.

For how long have I used the solution?

I have been using vCloud Director within 12 months.

What do I think about the stability of the solution?

The solution is stable but could improve.

What do I think about the scalability of the solution?

I have found the solution scales well.

How are customer service and technical support?

The support responsiveness has been satisfactory.

What's my experience with pricing, setup cost, and licensing?

The license could be less expensive and we are on a perpetual license.

Which other solutions did I evaluate?

We are evaluating Dynamics from Cisco to…

What is our primary use case?

We use vCloud Director as a multiple cloud management solution.

What needs improvement?

This solution could improve by adding root cause analysis.

For how long have I used the solution?

I have been using vCloud Director within 12 months.

What do I think about the stability of the solution?

The solution is stable but could improve.

What do I think about the scalability of the solution?

I have found the solution scales well.

How are customer service and technical support?

The support responsiveness has been satisfactory.

What's my experience with pricing, setup cost, and licensing?

The license could be less expensive and we are on a perpetual license.

Which other solutions did I evaluate?

We are evaluating Dynamics from Cisco to perhaps replace this solution.

What other advice do I have?

We are looking for another solution that meets our needs.

I rate vCloud Director a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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