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Ali Mansouri
Network System Specialist at a tech services company with 51-200 employees
Real User
Top 5
Strong backup integrity, high backup and replication performance, and reliable
Pros and Cons
  • "I have found one of the most valuable features to be the integrity of the backups."
  • "think backing up from physical servers and ransomware security needs some improvements."

What is our primary use case?

The solution can be used for backing up data such as virtual machines, data servers, and applications.

How has it helped my organization?

We was concern about ransomware attack and with Veeam now we are protected. Thnaks Veeam

What is most valuable?

I have found one of the most valuable features to be the integrity of the backups. It does a great job at taking backups of physical servers and doing replications. The integration with their storage is done well.

What needs improvement?

I think backing up from physical servers and ransomware security needs some improvements. However, they have improved in the newer release by encrypting the backup server.

In upcoming releases, I do not want the UI to change, this is important for individuals using the solution. If there are many changes then they have to keep learning the UI over and over again making it difficult.

For how long have I used the solution?

I have been using the solution for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

In my experience, I have found the solution to be stable. You are able to scale out to repositories well. You can add all servers together as a bundle and use them as a scale-out repository. 

How are customer service and technical support?

The technical support is great. They have comprehensive FAQ information that can be searched for whatever your needs are.

Which solution did I use previously and why did I switch?

I have used Veritas in the past and it does a better job at backing up servers.

Please, take a look at my Veeam Backup and Replication course

👉Get Full Veeam Backup Course Zero to Hero

How was the initial setup?

The installation is simple, it takes less than 15 minutes.

What's my experience with pricing, setup cost, and licensing?

This solution requires a license and the organizations I was involved in were using an enterprise license.

What other advice do I have?

I would recommend using this solution to others.

I rate Veeam Backup Replication a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director Cloud Backup and DRaaS at a tech services company with 51-200 employees
Real User
Top 20
Reasonably-priced and offers good support for virtualization, but it was not built for the cloud
Pros and Cons
  • "We have evaluated other solutions but Veeam is the best for virtualization."
  • "There is a lot of room for improvement, but the primary issue we have is that it's not built for the cloud."

What is our primary use case?

We are a managed service provider and we run a cloud backup company. We provide cloud backup services for customers and our primary platform is Veeam. 

What is most valuable?

The primary reason that we use Veeam is the market share.

What needs improvement?

There is a lot of room for improvement, but the primary issue we have is that it's not built for the cloud. It wasn't designed for it but we're making it work.

For how long have I used the solution?

We have been using Veeam Backup & Replication for 10 years.

What do I think about the stability of the solution?

There are bugs and other things that go wrong in almost any environment, although it's not that there's anything wrong with the product. That's just life in IT.

What do I think about the scalability of the solution?

Scalability-wise, it is okay, although it could be better.

We use it internally, although it revolves around our clients.

How are customer service and technical support?

Technical support is good and I would rate them a seven out of ten. The rating would improve if they were better at following up.

How was the initial setup?

The initial setup is complex. Our is a very large project to run in the cloud.

What about the implementation team?

We have our own Veeam certified engineers who deploy and maintain it.

What's my experience with pricing, setup cost, and licensing?

We spend hundreds of thousands of dollars on Veeam each year, although it is not expensive for what we get.

The licensing is something that could be improved.

Which other solutions did I evaluate?

We have evaluated other solutions but Veeam is the best for virtualization.

What other advice do I have?

My advice for anybody who is considering Veeam is that it's a good product. We do not have an environment that is user-centric, where I can make specific suggestions otherwise.

We are currently using version 10 and plan to move to version 11 within the next two months.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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ResulBiberoglu
Owner, Professional Services Manager at wguard
Real User
Efficient backup, supports all vendors, and helpful documentation
Pros and Cons
  • "The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors."
  • "The solution could improve by having more user-friendly dashboards."

What is our primary use case?

We use Veeam Backup Replication for data backup and replication.

We will upgrade to version 11 soon.

What is most valuable?

The most valuable features of Veeam Backup Replication are efficient backup and replication. Additionally, Veeam Backup Replication supports all products and vendors.

What needs improvement?

The solution could improve by having more user-friendly dashboards.

For how long have I used the solution?

I have been using Veeam Backup Replication for approximately six years.

What do I think about the stability of the solution?

Veeam Backup Replication is highly stable.

I had a customer that has been in operation for two years without any critical issues.

We do not have plans to increase usage at this time. We use the basic version at this time. 

What do I think about the scalability of the solution?

The scalability of the solution is good.

We have five people in my organization that use this solution and support 10 customers.

How are customer service and support?

I am in Turkey and the support is very important for the customer but it should be improved.

Which solution did I use previously and why did I switch?

We have used Commvault previously but the customers cannot use Commvault for backups and replication, it is not included on the Commvault backup software. 

Veeam Backup Replication allows both features.

How was the initial setup?

The initial setup of Veeam Backup Replication was straightforward. Step by step, we did not have any problems.

What about the implementation team?

We have five people for maintenance of Veeam Backup Replication.

What's my experience with pricing, setup cost, and licensing?

The price of Veeam Backup Replication has been increasing their price and my customers are asking why. They have CPU-based licenses and a Universal License, the prices should be reduced.

What other advice do I have?

I would advise others that want to implement this solution to check the Veeam website for documentation and follow the information all step by step on how to install it. Everything is available in the documentation about implementation. If someone follows the documentation they will not have a problem with the implementation.
 
I rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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João Carvalho
TIO at Fundação de Serralves
Real User
Top 20
Reliable, easy to use, good support, and requires minimal maintenance
Pros and Cons
  • "It's very easy to work with and it's very reliable."
  • "I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform."

What is our primary use case?

The primary use case of this solution is to back up all of our applications and all of our data.

What is most valuable?

It's very easy to work with and it's very reliable.

We haven't had any issues so far, and the backup and restore works very well.

What needs improvement?

I would like to see the Veeam cloud solution and Microsoft Office 365 included all in one platform.

For how long have I used the solution?

I have been working with Veeam Backup & Replication for five years.

We are working with the latest version.

What do I think about the stability of the solution?

We use this solution daily. It's very stable. We have not had any issues.

What do I think about the scalability of the solution?

It's a scalable solution. We started out with a few issues, and after we purchased Office 365 it was easy to store and proceed with other backups.

This is a backup of the applications and data. We don't have any users who access it.

How are customer service and technical support?

We contacted technical support one time only. They were able to solve the issue. 

They were good.

Which solution did I use previously and why did I switch?

Previously, we used a few different solutions. Before Veeam, we were using a solution from HP, and Symantec.

We decided to go with Veeam because we had a few issues that were not able to be resolved in time.

How was the initial setup?

The initial setup was simple. When you compare it with other solutions it was simple.

This solution does not require a lot of maintenance. This component of the solution is very easy. We only need one person to maintain it.

What about the implementation team?

The implementation was completed within the company.

What's my experience with pricing, setup cost, and licensing?

This is not an expensive solution. It's on the cheaper side.

What other advice do I have?

I would recommend this product to others who are interested in using it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Cloud workload Migration & Onboarding Lead at Globe Telecom
Real User
Top 5
A straightforward solution that comes with good support and can be used as an alternative approach for migrating from on-premise to cloud or for disaster recovery
Pros and Cons
  • "It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication."
  • "It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it. I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported"

What is our primary use case?

Our company is an integrator, and we are offering the Veeam solution for our existing clients and some prospective clients. We currently have 10 to 15 clients. 

What is most valuable?

It is a straightforward solution. There is no need for a dedicated technical person to do the backup and replication. Veeam is very straightforward when it comes to doing the replication.

What needs improvement?

It needs to support more applications. In terms of supported applications, Oracle SQL and Office 365 are supported, but I am not sure if it supports Linux-based applications. That's why I'm looking for an alternative. I am currently testing Commvault. The advantage of Commvault is that a lot of applications are supported with it.

I am not sure if CIFS is currently supported. It would be nice to have this feature in case it is not already supported.

For how long have I used the solution?

I have been using this solution for over a year now.

How are customer service and technical support?

Veeam offers good support. After you get their product, they provide online support. You just need to raise a ticket, and then someone from global support will contact you. I'm okay with Veeam's support.

How was the initial setup?

It is very straightforward. You just need to spin up the virtual machine and enter proxy, and then you can start the backup. 

The deployment takes a couple of hours. It takes a maximum of two or three hours to deploy it for an enterprise. It is a really straightforward solution. To deploy it for an enterprise, you need at least two to three resources.

What other advice do I have?

This solution could be used as an alternative approach for migration from on-premise to cloud or for disaster recovery. If you have two data centers and you need to replicate the primary virtual machines to another site, this can be an option.

I would recommend this solution to others. I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Amgad Soliman
Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
Top 5Leaderboard
It's stable, and the restoration is easy and reliable

What is our primary use case?

We primarily use Veeam as a backup system, so for backup operations. Every company needs to have backups and restoration, and cannot live without it. We have ransomware, system failure, and a lot of problems facing us, so we need backups for the emailing systems, database, Hypervisor, and VMs. 

What is most valuable?

One of the most valuable features of Veeam is that the restoration is easy and reliable. 

What needs improvement?

The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved. 

For how long have I used the solution?

I have been using Veeam for a couple of years.

What do I think about the stability of the solution?

This solution is stable, and…

What is our primary use case?

We primarily use Veeam as a backup system, so for backup operations. Every company needs to have backups and restoration, and cannot live without it. We have ransomware, system failure, and a lot of problems facing us, so we need backups for the emailing systems, database, Hypervisor, and VMs. 

What is most valuable?

One of the most valuable features of Veeam is that the restoration is easy and reliable. 

What needs improvement?

The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved. 

For how long have I used the solution?

I have been using Veeam for a couple of years.

What do I think about the stability of the solution?

This solution is stable, and the restoration of Veeam is easy and reliable. 

How are customer service and support?

A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team. 

Which solution did I use previously and why did I switch?

I have also tried Veritas Backup Exec, which is more difficult to use. 

How was the initial setup?

It takes about two hours to install and implement this solution and to start backing up data. The operation of backups depends on the customer's data, so the timeframe will depend based on that data. 

For deployment and maintenance, we have one person for administration and restoration and the IT manager for managing the system. 

In my organization, users use it centralized, and it works for the servers and operates silently. No one can pause or refuse the backup operation. We implemented it like this for all customers, so that it backs up to the server and works without user involvement.

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

We pay for a license to use this solution, and we recommend that our customers pay for a license and a renewal license. 

What other advice do I have?

I rate Veeam Backup a nine out of ten, and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Solutions Architect at a tech services company with 51-200 employees
Real User
Top 5
User-friendly interface, easy to deploy and use, support for virtualized environments
Pros and Cons
  • "The main feature for Veeam is that it's built primarily for virtualization, such as VMware or Hyper-V."
  • "I would like to see more broad support for other applications such as databases, or other operating systems."

What is our primary use case?

We are a system integrator and we implement backup software solutions for our customers. Veeam is one of the products that we provide.

What is most valuable?

The main feature for Veeam is that it's built primarily for virtualization, such as VMware or Hyper-V.

The interface is user-friendly. It's easy to deploy and easy to manage.

What needs improvement?

I would like to see more broad support for other applications such as databases, or other operating systems. Veeam is currently developing some of these features but they are not as mature as those found on backup products for physical servers. Essentially, integration with products from other vendors should be improved.

This product should be integrated with Kasten for Kubernetes backup. It would be helpful for backing up a container environment.

For how long have I used the solution?

We have been working with Veeam Backup & Replication for between five and six years.

What do I think about the stability of the solution?

Stability has always been good with this solution.

What do I think about the scalability of the solution?

Most of our customers do not have a large virtual environment. Veeam is capable of quickly scaling up or scaling out to meet the requirements of our customers. 

How are customer service and support?

The technical support from Veeam is quite helpful. They have a capable team.

Which solution did I use previously and why did I switch?

We also use Commvault, Veritas, and IBM Spectrum Protect.

The IBM console is definitely more complex in terms of implementation and monitoring. The user interface for Veeam is better.

The support available is similar from all of the vendors. Most of the backup software and principles are quite similar and we can handle problems with the help of support.

How was the initial setup?

There were no complications with the initial setup.

Which other solutions did I evaluate?

Several licensing schemes are available.

What other advice do I have?

My advice for anybody who is implementing Veeam is to learn about the various licensing schemes. There are several available to choose from.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Mohamed Helmy
IT Manager at a tech services company with 11-50 employees
Real User
Beneficial application awareness, low maintenance, and user-friendly
Pros and Cons
  • "The most valuable feature of Veeam Backup Replication is application awareness. Additionally, the solution is user-friendly and it has been working very well."
  • "The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves."

What is our primary use case?

We use Veeam Backup Replication for many purposes, such as emails incidents with our users, full email retrieval, or registration. Additionally, I have restored virtual machines, entire working servers, SQL servers. 

What is most valuable?

The most valuable feature of Veeam Backup Replication is application awareness. Additionally, the solution is user-friendly and it has been working very well.

For how long have I used the solution?

I have been using Veeam Backup & Replication for approximately six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I have found Veeam Backup Replication scalable.

We have approximately 300 users using the solution.

Which solution did I use previously and why did I switch?

We previously used Symantec Backup Exec. As we moved forward from the physical environment to the virtual environment, we changed products to Veeam Backup Replication. We found that Veeam Backup Replication was the most usable, and fit our companies use case scenario best.

How was the initial setup?

The implementation was straightforward. However, we used an integrator, the process could be easier for us to do it ourselves.

What about the implementation team?

We had a system integrator that implemented the whole solution for us.

The solution does not need a lot of maintenance, the upgraders do not interfere with our systems very much.

What was our ROI?

We are satisfied with Veeam Backup Replication. It is a safeguard for our daily work and our environment. It has given us a substantial return on investment.

What's my experience with pricing, setup cost, and licensing?

We are on an annual license for Veeam Backup Replication. We could expand or upgrade the license for the Office365 features. Next year we might go to a three-year plan for support on license.

What other advice do I have?

In the next year, we will move to Office365 and could use the cloud features. We will upgrade our license and check the new features of Veeam Backup Replication.

I rate Veeam Backup Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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