I have a customer who used to use Veritas NetBackup, which is also a very well-respected enterprise backup solution. The company's compliance requirement to have daily backups meant that he had to fix issues even if that meant staying after work hours.
Veritas was doing a great job backing up his environment, but every weekend, he would receive a notification that a backup failed. He would then have to go back to the office and contact Veritas support. They would fix the issue, but he wanted something that will just work and that could be left alone.
So we did a proof of concept for Veeam and that's what happened. It was really easy to set up and configure, and he never received any notifications that required him to return to the office and fix an issue.