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Associate Manager at Tech Mahindra Limited
Real User
Uncomplicated and lets us recover server backups from any point in time in minutes
Pros and Cons
  • "With regard to our operational requirements, Veeam is very good because it's so user-friendly."
  • "My biggest issue with Veeam at the moment is how the backup reports are displayed. We use the SolarWinds integration to generate consolidated reports for monitoring purposes, but we aren't getting all the available data shown to us in the way that we want."

What is our primary use case?

In my organization, we use Veeam for both online and on-premises backups for around 200 sites across the globe. All our secondary cloud backups are performed using Amazon Web Services. We first started with version 8.4 which came out about six years ago and we're now currently using version 10.0, with plans to upgrade all our backup infrastructure to version 11.0 in the near future. 

For each site, we have independent and standalone VBRs and every one of them is managed through the Enterprise Manager's console. For our reporting needs, we use Veeam ONE and a SolarWinds integration.

What is most valuable?

With regard to our operational requirements, Veeam is very good because it's so user-friendly. Working with Veeam has been a most satisfactory experience. 

What needs improvement?

My biggest issue with Veeam at the moment is how the backup reports are displayed. We use the SolarWinds integration to generate consolidated reports for monitoring purposes, but we aren't getting all the available data shown to us in the way that we want. For our Apache site regions, we are not able to get all our site-to-site and server-to-server reports in one single PDF or Excel sheet.

Ideally, we would want the reporting mechanism to add everything into a single file automatically, because currently we have to do that manually. For example, when I'm looking at server backups for an entire region, I would like to be able to add all those server backup reports into a separate reporting group, which would then be added into its own separate status report for that region only.

We also have to perform large NAS backups up to 10TB of data, and we have found that it can be a bit slow. Along with improving the speed of these transfers, I would like to see Veeam add more support for block level backups and snapshots of NAS storage devices.

For how long have I used the solution?

I have been using Veeam Backup and Replication for almost six years.

What do I think about the stability of the solution?

It's really stable. There are no errors, faults, or anything, and we've never had any negative impact to our business as a result of stability issues. Our backup operations are going smoothly, even though we do encounter some rare backup-related issues. However, these issues are typically human errors.

What do I think about the scalability of the solution?

We have around 40 to 60 staff making use of Veeam software in our organization, and we are using it across 200+ sites all over the world, so I would label it sufficiently scalable.

How are customer service and support?

Their support is really excellent. 

Which solution did I use previously and why did I switch?

Our customer did not want to go with any type of legacy backup infrastructure, so they phoned my team in order to collaborate on an appropriate solution that ensures their backup infrastructure will be safe in terms of disaster recovery. That's when we decided to go with Veeam Backup and Replication instead of an older legacy type of backup solution.

How was the initial setup?

The initial setup was simple. And, because we're partnering with Veeam, our deployments are all done by them. Our customer is fully satisfied with the setup environment so they're not looking to extend the deployments further, however we are planning to upgrade from version 10.0 to 11.0 soon. For this, we'll be getting a solution from Veeam's engineers and architects after sending them a request for upgrade and solution design form. Based on that, the upgrades and everything will be taken care of by Veeam, and we won't have to handle the migration ourselves.

What about the implementation team?

Veeam itself implements our solutions, although when it comes to maintenance activities, that depends on the customer.

What's my experience with pricing, setup cost, and licensing?

Our licensing runs for five years, and after that time we do the renewal. There haven't been any further costs beyond our initial licensing plan because our customer is satisfied with the setup that has been configured and the overall backup environment.

What other advice do I have?

Veeam Backup and Replication is very good software and I am quite satisfied with it. I can recommend it to others without hesitation. In terms of infrastructure, Veeam is really flexible and we hardly ever see any complications. If a server goes down, we are able to dig into a backup from a previous point in time and recover it within minutes.

I would rate Veeam Backup and Replication a nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Systems Manager at a tech services company with 11-50 employees
Real User
Effectively coordinate data with limited intervention and provide alerts to issues
Pros and Cons
  • "I know it's not exactly a feature, but I accept it works and it's easy to use. With the Veeam Backup & Replication, we have no problems in managing restore. Obviously, the most important thing about backup software. I used to say that every backup software can make backups, but only good ones can make a restore."
  • "It's hard to answer because managing cloud storage in our version could be better, but now that they have improved it in the recent version, I cannot say it's a better point because I know it should be already fixed."

What is our primary use case?

We use Veeam Backup & Replication to backup, restore and replicate data across our storage locations.

How has it helped my organization?

I know it's not exactly a feature, but I accept it works and it's easy to use. With Veeam Backup & Replication, we have no problems in managing restore. Obviously, the most important thing about backup software. I used to say that every backup software can make backups, but only good ones can make a restore.

What is most valuable?

The features that we use most of Veeam Backup & Replication are SQL backup and tape backup. For us, tape backup is really important because we have to keep all our data on the site. We cannot use it for our sites in terms of policies or a cloud backup. We are using tape backup as a secondary repository. We use the tapes regularly. We also make a regular list of tests for tapes and are quite happy with how we are managing the process.

What needs improvement?

It's hard to answer because managing cloud storage in our version could be better, but now that they have improved it in the recent version, I cannot say it's a better point because I know it should be already fixed.

My point of view is not general but in particular because I can only tell you about the things that we need. For the things that we need, I mostly SQL backup, we have no issues with Veeam Backup & Replication. It's difficult to answer because I am waiting to try new features in the next version that we plan to install next month. So, I can't answer before I try these additional features that I will find in the next version.

For how long have I used the solution?

I have been using Veeam Backup & Replication for the past four years.

What do I think about the stability of the solution?

For our space, we are using not only Veeam Backup & Replication but also Veeam ONE for monitoring, not only backups but for the environment. We have alerts if we have any problems with the backups. The only problem we are facing sometimes with Windows backup is that it is not large enough for periodic full backups, but this is not the problem of Veeam Backup & Replication, it is a problem of our environment. Veeam Backup & Replication end synthetic backups the following day without requiring a configuration plan and full backup.

What do I think about the scalability of the solution?

When we had Windows problems, Veeam Backup & Replication had no problem at all. It also manages other problems with no intervention.

How are customer service and technical support?

We used the service of the Veeam technical support once on the fifth day after installation, and it was a good experience. But that was a few years ago, so I can't tell you how their support works now. Fortunately, we didn't need to consult for the rest of the year.

Which solution did I use previously and why did I switch?

We have used IBM Cloud Backup before, and one of the reasons that pushed us to change the Veeam Backup & Replication was that IBM Cloud Backup was really difficult to use. We have been using it for almost 10 years only to visualize the environment. When we started with IBM Cloud Backup, we also had physical servers. We currently don't have any physical servers. This is another reason we moved to a new generation backup solution.

How was the initial setup?

Veeam Backup & Replication is absolutely straightforward. We had some issues with the initial setup, but it is normal. The initial hardware configuration of the tape library was unclear because we are using a fibre genetic library, so we needed to configure our storage as a network, to have a Windows Server point, exact point contact to the library. However, once the Windows Server manages the tape library, Veeam Backup & Replication has no problems at all. We are using Windows drivers and not native Veeam drivers to manage the library.

What's my experience with pricing, setup cost, and licensing?

It's a proper price, as it isn't an issue for what Veeam Backup & Replication is giving us. Obviously, we are paying licensing for our physical VMware environment. It also depends on how the VMware environment is on the side. We have a few very big nodes. So, we need a few licenses and maybe if people had more nodes and sockets and each node was managing less information, machine supplies could be different.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,143 professionals have used our research since 2012.
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Is easy to install and use, and has an Immutable Repository feature
Pros and Cons
  • "They introduced a new feature called the Immutable Repository feature, which helps protect environments from malware attacks that target backup file extensions."
  • "The Veeam backup application interface is application-based and not web-based."

What is our primary use case?

I have a customer who used to use Veritas NetBackup, which is also a very well-respected enterprise backup solution. The company's compliance requirement to have daily backups meant that he had to fix issues even if that meant staying after work hours.

Veritas was doing a great job backing up his environment, but every weekend, he would receive a notification that a backup failed. He would then have to go back to the office and contact Veritas support. They would fix the issue, but he wanted something that will just work and that could be left alone.

So we did a proof of concept for Veeam and that's what happened. It was really easy to set up and configure, and he never received any notifications that required him to return to the office and fix an issue.

What is most valuable?

They introduced a new feature called the Immutable Repository feature, which helps protect environments from malware attacks that target backup file extensions. Usually that's a common trend here. Many cyber attacks have occurred where they don't just come and hack the environment, they hack the backup solution.

With the Immutable Repository feature where any customer can get any server and any hardware, install Linux on that server, and use it to conduct immutable backups. These backups cannot be modified or deleted within a specific time period. I really like this feature and think that it adds value because before that, only enterprises could afford expensive storage appliances that provided this feature.

Now, anyone, especially small and the medium businesses, looking for warm storage or individual backup storage can utilize any existing x86 hardware with Linux kernel 5.4 or above to conduct immutable backups.

Veeam is a simple a solution that's easy to work with, and they distinguish themselves in the market in this particular aspect.

What needs improvement?

The Veeam backup application interface is application-based and not web-based. At present, everything is going web-based. Veeam does have a web interface that can centrally manage Veeam backup servers for free. However, it would be great if the backup console itself was web-based; that is, the main backup applications software was web-based.

It's a Windows-based software, but it would be great if customers could install it on Linux. Veeam can do backups of Linux, but the management server can only be installed on Windows.

Better support for Oracle would be great. Veeam Plug-in for Oracle RMAN is available, but it's a really primitive product.

For how long have I used the solution?

I've been working with it since 2017. I've worked with versions 9.5, 10, and 11.

What do I think about the stability of the solution?

Veeam's stability has improved; since version 9.5, it has been very stable.

What do I think about the scalability of the solution?

In terms of the scalability, the solution is scalable depending on the environment. That is, it is scalable to some extent, depending on the scenario. In rare use cases, it will have limited scalability.

For example, for VMware and Hyper-V and physical workloads, Veeam is pretty scalable. However, if you have a really huge Nutanix cluster and you are fixed with only one proxy, Veeam is not that scalable even though you can increase the RAM in the CPU.

How was the initial setup?

Generally, in terms of installation and configuration Veeam is the easiest in comparison to those of other solutions.

What other advice do I have?

I've been a Veeam enthusiast for five years now, seeing the product grow from just backing up VMware, to backing up Hyper-V, to backing up lots of other environments. I'm pretty satisfied with the progress they are making.

Recently, they announced a few future releases which will fill lots of gaps in the market like, for example, support for Red Hat Virtualization.

They have also acquired the company that specializes in Kubernetes backups. This was a big gap for Veeam, especially in the service provider segment because many service providers will use Red Hat Linux for their stack and OpenStack to manage their cloud, and will use Kubernetes to provide platform as a service to their customers or infrastructure or software as a service. Service providers usually have a huge number of workloads, unlike end users.

I'm pretty satisfied with the way Veeam is developing their product at a rapid growth rate while maintaining the stability of the software and its simplicity and flexibility as well.

Veeam Backup Replication is an almost flawless product, and I would rate it at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor
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Syed Abid Hussain
Snr. Infrastructure Architect (Data Centre) at DHA
Real User
Top 5
Saved our business twice now by recovering all our VMs after disastrous crashes
Pros and Cons
  • "One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility."
  • "If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers."

What is our primary use case?

We are a technology company running our own data center and we have been using Veeam Backup and Replication for the past six or seven years out of the 18 years that we've been in business. Our staff comprises six other employees other than myself and we manage the data center by ourselves with our development team.

We use Veeam Backup and Replication for performing VM replications and backups for our 20-30 servers in the data center. Specifically, we use it for our VMware and HyperV server hypervisors, and (partly) with our Oracle OEM server. We also use Veeam for AD backups, which has been a very successful experience.

In all, we have around 700 end users with Veeam, of which about 500 are branch users and 200 are customers.

How has it helped my organization?

Some time ago, we lost some of the groups within our AD Organizational Units, but through Veeam we were able to successfully recover all the data thanks to Veeam's AD backup functionality.

What is most valuable?

One of the best things about Veeam is that they have consistently improved on themselves since they started. Personally, I've been using Veeam since around 2013/2014 when it was only supporting certain hypervisors such as HyperV, and since then it has become truly mature enterprise-level software with a lot of versatility. Despite that it's now an enterprise product, it's still user-friendly and easy to approach.

What needs improvement?

If they could add more support for all of the modern hypervisors, that would make Veeam much better and more flexible to work with. For example, there is no solution for VM to VM replication when it comes to Oracle OEM servers. Instead, we have had to implement Oracle Data Guard and some other syncing procedures for our replication of VMs with Oracle OEM.

On a separate note, I also think that they could add more functionality when it comes to real-time replications. 

For how long have I used the solution?

I've been using Veeam Backup and Replication for about seven years now.

What do I think about the scalability of the solution?

Its scalability is good. I've been testing Veeam since around 2013 and they have constantly expanded their features, improving day by day. Our management particularly likes this about Veeam, and we are hoping Veeam will keep working to add more hypervisor support, such as for Oracle OEM. That would make it really easy for us to scale up our usage of Veeam even further.

How are customer service and support?

Veeam's technical support is very good. I also like that we have public learning resources such as live session webinars. Their support staff are very well trained and we really appreciate their effort. The way they train and assist, even a layman can understand.

How was the initial setup?

Setup is very simple. It's not a complex interface. A layman can understand it in two to three days if they have a good trainer.

What about the implementation team?

I'm the senior architect and system admin managing all the servers (physical and virtual) in the data center. When it comes to implementations, I have another manager beside me, along with five other junior staff.

I implemented Veeam myself in one day, and added all the infrastructure with HyperV and VMware to our repository. We have almost 200 VMs for different applications and we implemented those in two days. Most implementations take just a few hours.

What's my experience with pricing, setup cost, and licensing?

Although our license includes support, we have only really used the support when we were using Veeam for Active Directory. The rest of the time, we find Veeam easy enough to use without paying extra support fees. We are technology-aware people and experienced with this kind of technology, so we opted for the perpetual license. We mainly go with perpetual licensing with our various vendors (including hardware vendors) such as VMware, NetBackup, and so on.

What other advice do I have?

Veeam Backup and Replication literally saved our business. We have already had two or three disasters over 50+ VM servers, and twice when we crashed the main servers, Veeam enabled a fully successful disaster recovery.

Overall, its ease of use largely depends on who is using it. If the user is a layman or non-technical person, we have to teach them from scratch. But if they are tech-savvy, there's not much to it. 

I would rate Veeam Backup and Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Managing Director/ VP of Sales at a tech services company with 51-200 employees
Real User
Reliable with helpful technical support and competitive pricing
Pros and Cons
  • "It's a pretty complete product."
  • "During the initial setup especially, there's a bit of a learning curve."

What is our primary use case?

The solution is primarily used for backups. 

We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them. 

How has it helped my organization?

We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.

What is most valuable?

The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.

It's a pretty complete product. 

For the most part, it is competitively priced.

Technical support has always been very helpful and responsive. 

What needs improvement?

Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.

The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve. 

For how long have I used the solution?

I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years. 

What do I think about the stability of the solution?

The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.

How are customer service and technical support?

Technical support has been good. We haven't had any issues really. 

How was the initial setup?

There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.

We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.

We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.

I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.

Which other solutions did I evaluate?

I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.

We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.

What other advice do I have?

I've done lots of backups in the past, both onsite offsite, and for DR.

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Likesh Shrestha
System Administrator at a financial services firm with 10,001+ employees
Real User
User-friendly, secure, and makes the restoring process simple
Pros and Cons
  • "Initially setting up the product is easy."
  • "The stability for AIX machines could be better."

What is our primary use case?

I'm the system admin, and I'm taking care of backups and every job in Veeam Backup. We have the AIX machines and we are deploying the AIX machine; we are doing the backup and trying to restrain the AIX on them.

What is most valuable?

It's very customer-friendly and user-friendly and we use it mostly to backup an issue. 

We have done a multiple-time restore on Veeam Backup and that is an awesome feature. It's a very critical system, we have to restore it and Veeam makes it easy to do so to protect our system.

Initially setting up the product is easy.

The solution has been quite stable. 

Technical support is good.

It supports the technology and it's actually more secure and has enhanced itself. Veeam is always making itself better in terms of functionality and features.

What needs improvement?

Part of the issue we've had is with the AIX backup. Currently, Veeam has issued version 2.0 for the AIX machine, however, it is not capable of taking the entire machine backup and restoring at the one side. It is only taking the backup of the partitions only. There is a limitation there right now. I'd suggest they improve the functionality in the Veeam Backup agent so that it will take an entire machine backup. That would be more beneficial for the official system for the AIX's.

The stability for AIX machines could be better.

Veeam Backup also needs to be possible in Azure, so that if something goes down Veeam can take care of everything. Our local vendor in India for the Azure environment has found out there is no availability for Azure for Veeam Backup and Replication. If there is an existing Veeam option that supports the Azure environment, they need to relay the message. It's not clear now and it appears there isn't one.

We'd love to see the solution offer more compression in the future to allow us to save more space. 

What do I think about the stability of the solution?

It's stable for the ESXi and other Linux and workstations they've established. In the case of the AIX machine that we are using, the stability needs to be improved.

What do I think about the scalability of the solution?

The solution is totally scalable. That said, one thing I didn't get from local resources is that Veeam Backup cannot perform in the Azure environment. 

How are customer service and support?

Technical support is good. It's awesome. Still, we can't get the right solution at the right time. If I'm asking about what ports need to be open for the Veeam Backup and Replication and they are just suggesting the link and just showing the port, it's not quite as helpful as we would hope. For example, what can do we to improve from this side? There needs to be more specificity in terms of the level of technical support we get when we have specific concerns. We would be grateful for this.

How was the initial setup?

The setup process was really easy. I've done it so many times, actually and I am quite comfortable with the steps now. However, in the case of AIX, most users don't know about the AIX deployment. They are not seeing exactly what needs to be done. That part needs to be taken care of by Veeam directly.

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact pricing, however, in our region, in South Asia, pricing is always a concern.

Which other solutions did I evaluate?

We tried Commvault also, however, it's not user-friendly and it's not as easy compared to Veeam. They have their own benefit, however, they simply are not user-friendly enough for us. Veeam is easier, and it's reassuring. We've saved money with Veeam as we've had to restore a few times now and we've saved so much data using it. That's why it's good. It's proven itself again and again.

What other advice do I have?

We are customers and end-users of Veeam.

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Pedro Martins
Consultant at a integrator with 5,001-10,000 employees
Real User
Top 5
Quick, easy to work with, and good support for Microsoft products
Pros and Cons
  • "Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365."
  • "Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems."

What is our primary use case?

We primarily use Veeam Backup and Replication in small installations and projects with Windows as well as standard Linux systems. We also use it as a backup solution for cloud products such as Office 365. In total, we have around 14 Veeam users, which covers about 100-200 devices using it.

Regarding the technical implementation, we have three primary technical personnel that maintain our use of Veeam. Because our company is multinational, with data centers located in Nordic countries such as Finland, we often have conferences outside our country and we share the services used to configure and perform the maintenance of our systems when needed. In this case, I can't point to an exact number of all the technical staff involved with Veeam throughout the greater organization.

Ideally, when it comes to backups, we prefer to use only one solution rather than two. However, we also have customers in the healthcare sector in Portugal who are using legacy UNIX and Oracle systems, and Veeam does not have agents for these operating systems. So when these customers want to create disaster recovery plans, we like to use Commvault to set up replication and create backup copies of the data code.

What is most valuable?

Veeam is quick, easy to work with, and its support for Microsoft products is good. They also provide adequate solutions for backing up Microsoft applications in the cloud, such as Office 365.

What needs improvement?

Veeam needs to have more support for non-Windows systems and other databases. For example, I can do SQL with Veeam but not Informix or Oracle. This is unfortunate because we have many partners with Oracle systems and Informix databases, and Veeam does not yet have the agents we need for specific Oracle and UNIX operating systems.

Because we are limited to using Veeam on mainly Microsoft systems, we have to resort to another backup and replication provider, Commvault, to handle these other systems. In general, I think that Veeam needs more improvement in terms of support for other applications and IT systems. It would be much more convenient for us to have all our backups for the different systems covered under one solution only, rather than having to use Veeam alongside other solutions like Commvault.

For how long have I used the solution?

I have been using Veeam for a couple of years now. 

What do I think about the stability of the solution?

As far as I've been using it, it has been a stable solution.

What do I think about the scalability of the solution?

With regard to scalability, we don't have any problems in terms of basic Windows systems.

How are customer service and technical support?

Our local support team for Veeam is composed of four technical members who assist with support across the board. In first line support, there are more support members, but in second line support there are only two to three people who can support our customers. However, the problems are generally so easy that when using Veeam across our data centers, there aren't many support issues that can't be solved quickly.

How was the initial setup?

It took us about five weeks to install Veeam in our environments and to implement it with our various solutions. We did not have much trouble with the initial setup, and it wasn't very difficult to work with.

What about the implementation team?

We have implemented Veeam in-house, as it is very important for us to do it this way when it comes to backups and data replication.

What's my experience with pricing, setup cost, and licensing?

We pay yearly licensing fees for Veeam in our data centers where we're using disaster recovery and replication between our many solutions, especially cloud solutions. From the beginning, we've done our licensing from a separate channel through our data center team in Seattle.

What other advice do I have?

Veeam is a good backup product but it definitely needs more complexity when it comes to supporting different types of systems and applications. That said, it works perfectly for how we use it in our Microsoft solutions and I know we will continue to use it.

I would rate Veeam Backup and Replication a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Achilles Lobo
Infrastructure Architect at Grupo Protege
Real User
Top 20
Stable, scalable, and affordable
Pros and Cons
  • "The solution is quite stable."
  • "The initial setup was not straightforward at all."

What is our primary use case?

We do backups of our hyper-real environment and our branch office environment and we have servers running on the 2012 version.

How has it helped my organization?

Previously, we had to manage the tapes and backups locally. When we needed to restore data, we needed to ask for people in the branch offices to insert the tapes and manage everything manually. When we deployed this solution, we no longer had to contact people on-site, to make these actions happen.

What is most valuable?

The solution's most valuable aspect is its ability to make use of an appliance to use as a staging disk to allow us to make fast recoveries directly from the bridge. This helps us avoid using the communication links

What needs improvement?

The cyber recovery and cyber protections need to be improved within the solution. Right now, they are quite limited. They need to be more extensive and more robust. It would be good to have machine alerts within the technician service in order to be more accurate and go more deeply into the process of validation for the backup data.

We see some limitations in the way that data is analyzed and the market update for the archive is handled.

The initial setup was not straightforward at all.

For how long have I used the solution?

I've been using the solution for about two years at this point. It hasn't been too long.

What do I think about the stability of the solution?

The solution is quite stable. We haven't had any issues with its reliability. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We don't see any limitations when it comes to scalability. We haven't experienced any either. The scalability is quite good. If a company needs to expand it, it can do so.

We have about 5,000 users on the solution.

How are customer service and technical support?

We don't directly contact technical support. Our service provider might if there are issues. However, if there are any problems, we've noticed that they are resolved quickly, and therefore I can assume technical support is pretty good. We don't have any complaints.

Which solution did I use previously and why did I switch?

We previously used HP's Data Protector. We switched solutions when we switched service providers.

How was the initial setup?

The initial setup was not straightforward or easy. It was difficult and complex. We experienced some issues early on and needed to make some updates and figure out some workarounds to put it into production.

The deployment took five or six months to put everything into action. It was a long process.

I'm not sure exactly how many people are needed for maintenance.

What's my experience with pricing, setup cost, and licensing?

The contract we have for this solution is affordable. It's not too expensive. That said, I don't know the exact pricing. I don't handle billing or licensing at my organization.

Which other solutions did I evaluate?

We evaluated other service providers, not other backup solutions. Other service providers came with HP Data Protector, NetBackup, and Commvault as solutions they offered.

I'd say that Commvault is a more comprehensive solution if I were to compare it directly to Veeam.

What other advice do I have?

A few months ago, about two months, I was in a meeting and I asked my service provider which version we were using. They said that we were using the latest version. I don't know if it's still the latest version, however, if it not the latest, it's almost the latest.

We access our backup through a service provider.

We're in the process of looking for more protection services to better guard against attacks.

I'd advise those considering the solution to look carefully at the licensing. In the beginning, we experienced some troubles with the licensing models that were acquired by service provider. That caused some limitations. It was a major concern for us at first and might be a major concern for others.

In general, I would recommend the solution. I'd rate it at an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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