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Randall Carter
Senior Technical Consultant at a tech services company with 501-1,000 employees
Real User
Top 20
Automatically adapts to your environment, offers one-click restore, and we are pleased with the support
Pros and Cons
  • "The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on."
  • "They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage."

What is our primary use case?

The main use case is performing a backup of a virtualized environment.

What is most valuable?

The most valuable feature is adaptability, where it automatically adapts to the environment that it's being installed on. It can auto-configure backup transport, whether it be a direct-attach or network-based.

It has one-click restores and instant recovery, which is important because if a product doesn't have a good restore and recovery capability, then the backup is pretty much useless.

What needs improvement?

They need full cloud integration such that an on-premises backup can be offloaded to the cloud for storage. It is my understanding that they are focusing on solidifying that now. Everybody wants to be able to integrate with the cloud.

For how long have I used the solution?

I have been using the Veeam Backup & Replication solution for 12 years.

What do I think about the stability of the solution?

Around the first quarter of this year, they rolled out release 10. The last stable version was 9.5 Update 4, and since the release of version 10, they just rolled out the first update, which is 10 Alpha.

Version 10a has a lot of fixes. For the most part, it's a very fluent software, and very stable. However, some of the new features, when they're trying to roll them out, they seem to have to do the updates just to stabilize those.

Over the years they've had some minor bugs, but nothing that stands out in the crowd compared to anything else because everybody else has the same issues.

What do I think about the scalability of the solution?

This is a scalable product.

How are customer service and technical support?

I've been very, very pleased with the Veeam software tech support. When you call in, you actually get a live person and they are typically able to assist you or direct you to second-tier support if it's above their typical area of expertise.

How was the initial setup?

The complexity of the initial setup depends on the environment and whether it is an all-in-one or distributed. For an all-in-one situation, it can be very straightforward. You just install it and press next, next, next. You will get everything you need and a fully functional product.

In a distributed setup, you have a couple of components that are external to the server that you're loading the main software on. This is a database server and reporting server, as well as an enterprise managing component. With these additional components, you have just a little bit more configuration. They're not that complex and I've actually done some other backups in the past that were more complex.

Overall, it is pretty straightforward.

What about the implementation team?

In the company that I work for, we have a managed services group. So, our backup and engineering team for managing other environments are also are skilled at doing Veeam.

We have a lot of customers that use Veeam, and I'm the installer implementer. I implement these solutions and do upgrades to them. There are a couple of us who are field engineers, and either of us can maintain and deploy updates.

What's my experience with pricing, setup cost, and licensing?

My understanding is that it is a fairly small price point. They have two different models, where one is based on the sockets that you're protecting, and the other is based on instances, or servers. You can choose whichever model works best for you.

What other advice do I have?

I think that this is a good product across any environment. I've installed it for schools, in the financial industry, for lawyers, and places that vary in size from small to large. I've never had any issues and I recommend it.

I know that there are always new features being released but at this point, there is nothing to say that I need anything more. That said, there is always room for improvement.

I would rate this solution a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: PARTNER
Jahan Zaib
Head IT manager at mksons
Real User
Top 20
Easy to set up and can scale well but the snapshot restoration takes too long
Pros and Cons
  • "It's simply very good software for backup purposes."
  • "The patching can be quite difficult at times."

What is our primary use case?

I have two to four servers, and I back up one VM to another VM through Veeam Backup. That's the primary use case.

What is most valuable?

Veeam Backup is very user-friendly.

It's integrated with many deduplication software solutions  - including Dell software.

It's simply very good software for backup purposes. All the IT infrastructure is shifted on Veeam rather than other methods. 

The initial setup is very easy.

The stability is good.

The solution can scale well.

They are fulfilling the requirements of their users and the updates they offer are good. I used one update recently and it was good. Any previous problems were solved in the update release.

What needs improvement?

Unfortunately, when one of my servers crashed, I instructed a colleague to delete the backup job, and he did. He accidentally deleted backup replication, however. I had nothing then. Both the backup and the original machine were deleted. We learned that there is no chance for recovery once the backup is deleted. They should make it possible to restore a replica in cases where it is accidentally deleted.

The restoration, reiteration, or snapshotting somehow is creating some sort of problem for us right now. I don't know, if it's the hardware's fault or a software issue, however, sometimes it takes a long time to delete a Snapshot. It can take anywhere from 30 minutes to two hours. They have to minimize the time of restoration that Snapshot is creating right now.

The patching can be quite difficult at times.

We try to make the backups run at off-peak times, however, sometimes something goes wrong and it doesn't back up as scheduled. 

For how long have I used the solution?

I've only been using the solution for about a year at this point.

What do I think about the stability of the solution?

We've found the solution to be quite stable so far. We haven't had any issues.

What do I think about the scalability of the solution?

It is scalable. It's good for scalability. 

We only have one person that handles the backups. Not every user in the company has access to the solution. We don't intend to add more users.

We use ten Veeams, give or take, currently. However, we might add more in the future.

How are customer service and technical support?

We use the community edition. The problem I've faced in the community edition is that the community edition always relies on the community to solve a problem. I tend to google answers or ask the community. They seem to have a lot of users and it helps in the sense that there is a lot of information out there. You can typically find an answer to your question.

How was the initial setup?

The solution is very easy to set up and integrate with other solutions. It's not complex at all. The process is extremely straightforward. 

It only takes one person to set up and administer the product. We have one or two people on staff that can handle any Veeam related duties. With jobs and replicas, it is a good practice for both to know the all use cases, to know all the backups and backups replicas. Then they will find it easier to handle and they will better understand the jobs.

What's my experience with pricing, setup cost, and licensing?

I use the community version of the solution. I'm not sure of the licensing costs for the paid version.

What other advice do I have?

We are end-users of the solution and we rely on the community version right now. IN the future, we may use the licensed paid version.

I learned to use the latest update, however, my preference is that I use the second last update. I'm not necessarily on the latest version.

I'd recommend the solution. 

I'd rate it at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enayat Galsulkar
Senior Information Security Consultant at Future Telecom
Real User
Top 5Leaderboard
A flexible and user-friendly backup solution
Pros and Cons
  • "This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure."
  • "There's a lot of room for improvement surrounding the backup process."

What is our primary use case?

We use this solution to backup and replicate our visualized and physical infrastructure. We use it to take backups on a daily/monthly basis; to take snapshots for disaster recovery; for application-aware processing.

Veeam Backup and Replication is mainly used by our IT team but we have a Veeam Backup Agent deployed on all of our workstations to make backups for end-users. In total, there are roughly 60-65 people using this solution in our company. 

For maintenance, we only require two engineers and a manager.

What is most valuable?

This solution is very flexible and user-friendly — it's very good. It's very good with our virtual and physical infrastructure.

What needs improvement?

They need to improve the reporting. There is something called Veeam ONE Reporting — it's a separate module altogether. It's not included in the Veeam Backup and Replication bundle; it has to be purchased separately.

There's a lot of room for improvement surrounding the backup process. Searching through folders is complicated; customization involving backups is lacking. For instance, if I want to backup a particular server and store it in another repository, I have to first define a repository then I have to create a policy. Next, I have to execute the policy. It's not as if I just snap my fingers and it works — no. You need to build it and put that intelligence inside of it in order for it to act intelligently. 

In addition, it should be more flexible when it comes to customizing policies. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for roughly two years. 

How are customer service and technical support?

The technical support is very slow — their response time is very slow. 

If I raise a ticket, they should quickly respond. Their first response is very slow; they work on their own sweet time. For instance, four days ago I reached out to technical support with an issue; only last night did they respond — they sent me an email asking me for our logs. The response time is very slow. It took almost four days for them to even respond. After I've uploaded the logs, they'll review them and come back with their findings. In other words, it takes roughly eight to 10 days just to understand the case — that's really bad.

On a scale from one to ten, I would give their support a rating of zero. 

How was the initial setup?

The initial setup was very straightforward; however, the configuration was not straightforward. After it's set up, you then need to build it. Think of it like making a pizza: first, you need to make the dough; then you need the proper ingredients; then you need to preheat the oven to the proper temperature — it's a precise process. 

What's my experience with pricing, setup cost, and licensing?

We pay on an annual basis. We pay roughly $12,000 for our software subscription. 

What other advice do I have?

I would recommend Veeam Backup & Replication to others. Overall, on a scale from one to ten, I would give this solution a rating of eight. The only issue I have is with their technical support; otherwise, it's a great product. 

We chose Veeam because, according to Gartner and multiple reports, it's the number one product for virtualized infrastructure. We got the demo and began a POC on a couple of servers. It was good for performing backups, etc., but it's not about the product. The product is good, it's the service after the sale that you have to look out for. After the sale is complete, the service and support are what matters. This can make or break a product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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JoseDa Silva
Technical Pre-Sales Consultant at a tech services company with 1,001-5,000 employees
Consultant
Top 5
User-friendly and easy to integrate
Pros and Cons
  • "I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam."
  • "I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have."

What is most valuable?

Veeam Backup does not interfere with your environment. It's got those facilities, which are very good.

Acronis has been a long time player on the images and in block-based backups. I can't think of any improvements yet for Veeam because they are very good. It integrates very well with Microsoft applications. It is very easy to integrate. Micro Focus can also integrate but it's more complex. You have to know the product very well to be able to integrate. While Veeam, it's very user-friendly. You don't need to have certifications or anything to work on Veeam.

What needs improvement?

I like the Acronis backup solutions on the block-based part of backups or snapshots. That's a nice functionality that Veeam doesn't have. 

For how long have I used the solution?

I have been working with Veeam Backup Replication for four years. 

What do I think about the scalability of the solution?

Scalability is very good. The only problem that might occur with Veeam is if people do not size it correctly, they can get performance issues. If you don't do the right thing, you always have those types of problems anyway. 

Backing up to the cloud, AWS or Azure is fantastic. It's really good. It also backs up applications as well like Oracle, SAP, and so forth. Veeam is a good backup solution.

How are customer service and technical support?

The technical support is excellent. If you're on the right support level, they provide a solution immediately. They tell the customer exactly what is wrong. Compared to Micro Focus Data Protector, they've got good engineers to help you, but I think Veeam is much quicker and more helpful in resolving a problem. 

Which solution did I use previously and why did I switch?

If I had to choose visualization between Micro Focus Data Protector and Veeam, I would choose Veeam. It's a much better product. The functionalities for the end-user are much easier. It is a good product for an enterprise, but it's not that user-friendly like Veeam is. The functionalities that Veeam offers are fantastic. It's a very good product.

In terms of virtualization, I would recommend Veeam over Data Protector. Definitely. Even for hybrid, I would still recommend Veeam. Although, the Data Protector hybrid environment is also not bad. But the problem is the complexity.

Micro Focus is developing the virtualization side. You can't compare it with Veeam. The storage and backing up the environment are much easier on Veeam than Data Protector. Veeam is much more ahead at the moment.

Data Protector is not user-friendly. It's more complex. You need to know the product very well to be able to do backups or restores.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable compared to NetBackup, Backup Exec, Dell, Micro Focus, or Acronis, then Veeam is lower in price. 

Micro Focus's pricing is not too bad either because they changed the licensing model.

What other advice do I have?

I would rate Veeam Backup Replication a ten out of ten. 

In the next release, I would like for them to have block-based backups as well. But I don't know if they will do that because they've got all the functionalities to restore a system and it's working. If they would put it in, that would be fantastic, it will maybe even improve the performance when backing up. 

I would rate Acronis an eight out of ten. They're missing a lot and are still not very user-friendly. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Calvin Engen
CTO at F12.net
Real User
Top 20
Reduced our overall backup windows while reducing our dedicated backup infrastructure
Pros and Cons
  • "Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure."
  • "Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data."
  • "Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs."
  • "Additional executive summary reports for the entire infrastructure would be a nice to have."
  • "One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance."

What is our primary use case?

Primary backup and long-term retention to protect our client data across our datacenters. Allows for incremental RPOs for VM and file-level recovery across multiple datacenters to our IT staff of more than 200 technicians. Enable fast restores and long term archival.

How has it helped my organization?

As our datacenters continue to grow, we had a challenge of reducing backup windows while being able to scale our total protected VMs. Before Veeam, we had backup infrastructure sprawl. Veeam was able to reduce our overall backup windows while reducing our dedicated backup infrastructure.

What is most valuable?

Granular permissions through Veeam Enterprise Manager have allowed for us to pass control down to our support staff instead of having it with senior datacenter resources.

Vendor integration for many of the enterprise features have allowed for us to have greater performance from our storage vendors further improving on our commitments to protect our clients' data. 

What needs improvement?

Multithreading of health check process: This can take too much time to process on large jobs and/or large VMs. Better to have built-in deduplication for long-term retention. Storage efficiency is a weakness.

Additional executive summary reports for the entire infrastructure would be a nice to have.

For how long have I used the solution?

Three to five years.

What do I think about the stability of the solution?

No, we have not experienced any stability issues.

What do I think about the scalability of the solution?

One challenge that we have encountered was on the long-term retention of data. Be sure to look into a dedicated deduplication appliance. 

Also, know where the bottleneck is within your environment. If you are repurposing older equipment, it likely won't be up to the task. Storage performance is crucial to your backup times.

How are customer service and technical support?

Support has been great; no complaints.

Which solution did I use previously and why did I switch?

We used PHD Virtual and what is now Unitrends UVB. Backup infrastructure was becoming a significant cost and scaling this solution meant more sprawl. Backup windows were increasing outside our comfort levels. At the time, we as acquired a company with additional datacenter services. Consolidating to one solution with a single interface was key. This, in turn, ensured that we had complete visibility of our backup environments across multiple datacenters.

Veeam helped us solve all of these areas of concern.

How was the initial setup?

It was pretty straightforward.

What about the implementation team?

In-house.

What was our ROI?

We have increased our scalability while being able to free up senior resources from recovery activities. I estimate our overall savings to about $20,000 per year.

What's my experience with pricing, setup cost, and licensing?

Plan your long-term backup strategy for growth and size the solution appropriately. Veeam has a number of setup options to choose from so make sure you understand them to make the right decision.

I would always suggest a multi-year agreement as this will allow for the best possible ROI of licensing.

Which other solutions did I evaluate?

We looked at vRanger, Unitrends, and Datto.

What other advice do I have?

Since everyone's data is different, I would recommend a proof of concept project to understand how your data will be used within this solution. If you are intending to keep data for long-term retention, look at a dedicated deduplication appliance.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group Product Specialist at a wholesaler/distributor with 201-500 employees
Reseller
Top 20
A well-organized interface that is simple to use and can verify backup integrity
Pros and Cons
  • "The most valuable feature is the ability to verify that backups are valid."
  • "We would like to see support for some additional storage systems."

What is our primary use case?

We use and promote Veeam for protecting server farms. We also work with system integrators, providing them with this solution and helping them to size deals.

How has it helped my organization?

Provided much more, best to say, time, and less worry about backup. It automated backup to the point of almost no involvement needed and our backups can be checked, tested and verified at any time in accordance with our policies.

What is most valuable?

Veeam is much more flexible than other products, such as Commvault.

The interface is well-arranged and it is simple to use.

This solution is very easy for us and our partners to deploy.

The most valuable feature is the ability to verify that backups are valid.

What needs improvement?

We would like to see support for some additional storage systems. They do have a range available but more should be available.

The cost of this solution could be reduced.

For how long have I used the solution?

I have been working with Veeam Backup and Replication for two years.

What do I think about the stability of the solution?

I am extremely satisfied with stability. You can make sure that every backup is 100% recoverable, which is a feature that I and my team are very grateful for. It is something that is not available in most solutions, as far as I have seen.

What do I think about the scalability of the solution?

Veeam is easily scalable. I had a couple of cases where I had to scale from small to medium to enterprise-level organizations. There were thousands of nodes and it was easy to do. It took between a couple of hours and a day or two, depending on the size of the deployment.

How are customer service and technical support?

The technical support is good, although there are very few complaints. Issues are normally resolved within 24 to 72 hours.

Which solution did I use previously and why did I switch?

I have used similar solutions by vendors such as Commvault.

Veeam is much more flexible and easier to use. With Commvault, you need an additional technician to launch or deploy anything. It requires a lot of time just to set it up. Also, Commvault is more expensive.

How was the initial setup?

The initial setup is simple and straightforward without the need for more complex preparations.

What about the implementation team?

In-house and vendor team - expertise was on a level and did not require extensive amounts of time. 

What was our ROI?

We estimate our ROI within 1,9 - 2,3 years. 

What's my experience with pricing, setup cost, and licensing?

Veeam is more reasonably priced than some competing products.

Which other solutions did I evaluate?

Each solution has its own points that are good but in cost-optimization, Veeam is a good price and it is very easy to deploy for both us and our partners.

What other advice do I have?

My advice for anybody who is implementing this solution is to make sure that the sizing is correct. Having good or perfect sizing is the best thing that somebody can do for their company, and, if possible, to put more funds into analytics reporting so that they can provide intelligent sizing in advance. In fact, the biggest lesson that I have learned from using this solution is that you never want to have the wrong sizing.

Overall, I am quite satisfied with this product.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
JJG124536
Product Manager Storage, Database and Backup & Replication at a tech company with 1,001-5,000 employees
MSP
Top 20
Easy to install with good incremental backup capabilities and works for companies of various sizes
Pros and Cons
  • "The solution can work for companies no matter the size or scope."
  • "There needs to be more integration with VMware and the virtual machine."

What is our primary use case?

I primarily use the solution for replication, backup, and disaster recovery.

It's basically BaaS, Backup as a Service in in physical and virtual environments, 

and DRaaS, Disaster Recovery as a Service. It allows for backups on-premise. 

What is most valuable?

The solution allows for incremental backup and incremental reverse. It's very helpful. 

Overall, it's a good product. The tool is very important to our organization. 

They've gone ahead and improved 90% of the tool. They have the software that we need and we've really enjoyed using them overall.

The solution is easy to install and the programming is pretty basic.

The solution can work for companies no matter the size or scope.

What needs improvement?

In the future, I would like to see the product offer a full backup, virtual machines, and point systems as well as database and application power in the Veeam Backup. There needs to be more integration with VMware and the virtual machine.

For my client, bandwidth is a problem. We do not know the sizing of the environment and it's a problem in every RPO in the time of sizing. This is a big problem.

If the solution could offer a backup for SAN as part of its functionality, that would be a major advantage in comparison to other software companies. It is made for VMware. This is a specialty tool for VMware virtual machines. It would be ideal if it could also be for Veeam and you didn't have to leverage it via VMware. 

For how long have I used the solution?

I've been using the solution for about three years at this point.

What do I think about the scalability of the solution?

We handle all sizes of company. It doesn't matter if it is medium, large, or small - including government organizations and banks, which can be quite sizable.

How are customer service and technical support?

I don't have too many tickets with Veeam, however, I do find it hard to communicate with them. They could be better in that sense. I do use them rarely, although I do have an open ticket right now.

Which solution did I use previously and why did I switch?

I'm also using CloudConnect, as well.

How was the initial setup?

The initial setup is not overly complex. It's pretty easy to install. For us, the implementation is straightforward, as it is what we do. We handle implementations for a variety of clients.

What about the implementation team?

We handle the implementation ourselves for our clients. We don't need an implementor or consultant to help us.

Which other solutions did I evaluate?

We have looked at other solutions in the past - for example, VMware.

The difference is in licensing. Veeam is licensed via a virtual machine or a physical machine. Other companies have a different setup.

However, VMware is very easy to use in terms of functionality, and the console makes it easier to create jobs from a backup.

What other advice do I have?

We are partners with Veeam.

We have the solution on-premise in our data center. I have platforms in VMware and Hyper-V.

I'd recommend the solution to other organizations. I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Alexey Parakhnevich
IT Engineer at Softline
MSP
Top 20
User-friendly and quite stable with a straightforward setup
Pros and Cons
  • "The initial setup is pretty straightforward."
  • "Although the solution offers documentation, it has it only in English, which doesn't help us much in Belarus."

What is our primary use case?

We use Veeam in our company for demo purposes to present to our clients and our customers. We have some keys in production implementation in the production environment, in our clients' infrastructure.

What is most valuable?

The solution is a very convenient instant crypto machine. It's great for virtual machine recovery, mass storage, data immigration, restoring backups of physical service to mutual environments, et cetera.

Some features of Veeam will work in cloud environments, such as Azure. 

The solution is extremely user-friendly.

Overall, the product has proven to be quite stable.

The solution has extensive documentation.

The initial setup is pretty straightforward.

What needs improvement?

I just started working with version 11 in January and I am still looking at the changes. I haven't come across areas of the solution that are lacking just yet. I still need to explore it more.

Although the solution offers documentation, it has it only in English, which doesn't help us much in Belarus. It would be much more helpful if they provided their documentation in multiple languages.

The backup jobs and the scheduled tuning are not as convenient as compared to a solution such as Data Protector. They should work on these aspects to make them more convenient.

Veeam can not do some backup jobs. yOu can only arrange it on a daily basis and no more than that. You can't, for example, do a backup twice in one day, even if you need to.  

For how long have I used the solution?

I've been working with the solution for a while. I just started using the latest version in January.

What do I think about the stability of the solution?

The stability of the solution is good. There are no bugs or glitches. It doesn't crash or freeze. It's excellent.

What do I think about the scalability of the solution?

The solution is scalable. If a company needs to expand it, it can do so.

How are customer service and technical support?

We've never had to open a ticket for Veeam. I've never dealt with technical support directly. I can't speak to how knowledgable or responsive they are.

Which solution did I use previously and why did I switch?

Up until two years ago, I worked with Micro Focus Data Protector, version 9.5. It's more for enterprises and has more capabilities for working with tape libraries, replication between the sites, data trends, or working with virtual tape libraries, and so on. It is more expensive, however, in comparison to Veeam.

How was the initial setup?

The initial setup is not overly complex. It's rather straightforward. Specifically, when it comes to small environments, deployment is very easy. You don't have to be overly skilled to do an implementation.

What's my experience with pricing, setup cost, and licensing?

I don't know the exact pricing of the software. I can't speak to its direct costs.

Which other solutions did I evaluate?

I haven't properly evaluated Commvault, however, I've attended webinars on the solution and have a bit of familiarity with it.

What other advice do I have?

I'm an integrator. Our organization is a Gold Partner with Veeam.

Overall, I would rate the solution at an eight out of ten. It's pretty good.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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