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Pradeep Kabbur
Technical Lead at a tech services company with 201-500 employees
MSP
Top 5
Cost effective backup solution that enables the retention of large volumes of data
Pros and Cons
  • "Veeam Cloud Connect has helped us to reduce the cost of cloud storage for an offsite solution using their archive storage feature."
  • "It would be useful if we could integrate our on-premise VM solution with the Azure workload backup from the existing console. This would assist our customers in reducing the cost of hardware."

What is our primary use case?

We have used this solution to back up our on-premise environment. Currently, we are backing up our VMs VMware.

How has it helped my organization?

Veeam Cloud Connect has helped us to reduce the cost of cloud storage for an offsite solution using their archive storage feature. 

What is most valuable?

The most valuable feature this solution offers us is new and allows us to store data in the cloud and works with Azure and AWS Cloud. This is useful for managing the retention of large volumes of data. 

The continuous backup functionality is useful for us to keep all our data up to date. 

What needs improvement?

It would be useful if we could integrate our on-premise VM solution with the Azure workload backup from the existing console. This would assist our customers in reducing the cost of hardware. 

It would be good to have the option to store the data directly to Azure, AWS Cloud or any other cloud solutions. 

We would like to have cloud storage set up as a storage solution instead of local storage and have an integrated console for AWS, GCP and Amazon Azure workloads.

For how long have I used the solution?

I have been using this solution for the last five to six years. 

What do I think about the stability of the solution?

This is a stable solution for a medium-sized environment. We haven't tried it for a large-scale environment but the solution may not perform as well at a larger scale.

How are customer service and support?

The support offered is very good, however, hey recently introduced a ticketing system that requires us to raise a ticket from their portal site and wait for a response. Calling them directly is not possible. 

Which solution did I use previously and why did I switch?

We used to use Commvault as our backup solution. We switched because we wanted to avoid having an offsite team and hardware. 

How was the initial setup?

The initial setup is straightforward and very simple. It took three to four hours to set up the environment. 

What's my experience with pricing, setup cost, and licensing?

We have like pooled license and act as a seller. We pay approximately $800 per month. There are no additional costs from Veeam directly but the solution does require cloud storage that needs to be paid for. 

What other advice do I have?

It's an excellent product that is simple and easy to setup. If you have a medium-sized environment and infrastructure, this is a good solution. There is an option of a 30-day trial to test all the features the solution offers.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Consultant at Daniyals Inc
Real User
Top 5
Easy to install and understand, but it should be specified that the DR component must be out of the domain to protect against ransomware
Pros and Cons
  • "I like that the solution is very simple to install."
  • "The DR component should be part of the comprehensive package, not separate."

What is our primary use case?

We use the latest version, although I do not recall exactly which one.

We use the solution for our regular backups and replication. While I have proposed that we also use it for DR, I have been informed that this component in Veeam comes with a cost. Perhaps in the future we will do this. 

What is most valuable?

I like that the solution is very simple to install. The setup is not complex. 

The good thing about the solution is that it's easy to understand, implement and take back data and resources. It's not complex.

What needs improvement?

The solution is too expensive. While I feel the DR component to be very straightforward and simple, I have been informed by management that it is overly expensive, although I do not have the full financial information at my disposal to verify this on my own. 

The DR component should be part of the comprehensive package, not separate.

Ransomware attacks present an issue. Veeam should make it clear that the server needs to be out of the domain when it comes to ensuring that there is no ransomware attack or security breach. This is an issue of primary importance. An ex-colleague of mine told me that when a ransomware attack occurred, the re-set team, which dealt with a similar Veeam setup, ensured that the server was not part of the domain. Specifying that the server must be out of the domain will ensure that no ransomware attacks will occur. This needs to be locally authenticated. 

For how long have I used the solution?

I have been using Veeam Backup & Replication over the course of the past year. 

What do I think about the scalability of the solution?

It is easy to take back data and resources. 

How are customer service and support?

I have not had occasion to make use of tech support, although this was utilized in my previous company, where I was doing incorporation consulting. 

How was the initial setup?

The solution is very simple to install. It is not complex. The implementation is easy. 

What's my experience with pricing, setup cost, and licensing?

While I do not have all the financial information at my disposal, I understand from management that the DR component is too expensive. 

What other advice do I have?

We have around 5,000 employees using the solution in my organization. 

While the product is good, I would recommend that one be certain to have his Veeam server out of the domain. It should be locally authenticated.

I rate Veeam Backup & Replication as a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Analyst at Deschutes County
Real User
Rock solid, great scalability, and great support
Pros and Cons
  • "It is a rock-solid backup solution. That's all, and that's what we were asking for."
  • "They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job. We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles."

What is our primary use case?

Our use case is about a hundred VMR servers and maybe a handful of agents.

How has it helped my organization?

It has improved our organization. I don't have to spend all day troubleshooting backups, so it has freed up a lot of time.

What is most valuable?

It is a rock-solid backup solution. That's all, and that's what we were asking for.

What needs improvement?

They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job.

We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles.

For how long have I used the solution?

I have been using this solution for maybe two years. I use it daily.

What do I think about the stability of the solution?

It is rock solid. We didn't have any issues.

What do I think about the scalability of the solution?

Its scalability is great. They have scale-out backup repositories where you can add more extents, so it'll grow with you. You just buy more space or another server and then add it into the scale-out backup repository.

Primarily, there are six users, and I'm the primary one. We're all in the operation center.

How are customer service and technical support?

Their technical support is great. They're quick, very knowledgeable, and very proficient. I would give them a ten out of ten.

Which solution did I use previously and why did I switch?

We used Unitrends before this, and it was constant babysitting. It worked great for that time period, but once we migrated to VMware, we decided to try one of the industry standards. It has really paid off for us. Unitrends was quite a bit more expensive.

How was the initial setup?

Now that I understand it, it would probably be simple, but initially, it was a kind of interesting concept. It was a little bit complex, and we had a vendor who configured it for us, but we battled it until we got it all configured the way we wanted. The biggest issue was the space for making the backups. We didn't realize how much space we would use.

What other advice do I have?

Don't waste your time. Go ahead and do it.

I would rate Veeam Backup & Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Technician at a tech services company with 51-200 employees
Real User
Top 5
A reliable backup solution with a straightforward interface
Pros and Cons
  • "I think the interface is straightforward"
  • "Technical support can be improved."

What is our primary use case?

We use Veeam to backup all the virtual machines and all the company data.

How has it helped my organization?

It's a backup solution. The only way it has improved the organization is by giving us a modern and robust backup solution. The previous solution wasn't complex, lacked features, and was abandoned.

What is most valuable?

I think the interface is straightforward. It's not complex. The other thing I like is that it usually works very well.

What needs improvement?

Technical support can be improved. Cloud backup could also be better. It would be better if there were an option to back up and then manually attach to storage. It's possible on-premises, but this isn't possible on the cloud. 

For how long have I used the solution?

I've been using Veeam Backup & Replication for two years.

What do I think about the stability of the solution?

I consider it to be very stable.

What do I think about the scalability of the solution?

It depends on the license. If we have more laws, more data to back up, then it's possible to do it. It's very scalable. It's only an issue of licenses and if it's necessary to increase the bandwidth and if it's necessary to increase the number of proxy servers. It's very scalable, and the product has no limits.

How are customer service and technical support?

We had issues with the technical support. We had a very good response for some incidents and a very bad one for other incidents. It isn't homogeneous. It's a bit heterogeneous. It has a lot to do with the support engineers that deal with your case.

Which solution did I use previously and why did I switch?

We did look at other options. The other solutions I was looking at weren't good enough.

How was the initial setup?

The on-premises installation was very simple, but the on cloud installation has been more complex. It took us about one week for on-premises and three weeks for cloud deployment.

What about the implementation team?

We used a reseller to implement the solution.

What's my experience with pricing, setup cost, and licensing?

It's the market price. It isn't expensive, nor is it cheap.

What other advice do I have?

I would advise potential users to consider this solution and analyze it. See if this could be a good solution for their use case. Even though there's room for improvement, I believe it's a good solution. 

On a scale from one to ten, I would give Veeam Backup & Replication an eight.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Stefan Schneider
Lead Engineer Storage at a computer software company with 201-500 employees
Real User
Top 5
Great support, easy restore feature, and quite scalable and stable
Pros and Cons
  • "Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great."
  • "The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing. Its pricing should also be improved. It is quite expensive."

What is our primary use case?

It is used for the virtual environment, which includes virtual Windows servers being on ESX or Hyper-V. It is also used for databases and Exchange in these environments.

We are using version 10. The latest version is 11, but we are not eager to use that because it came out only two weeks ago, and that is not enough for us.

What is most valuable?

Its ease of use for restore is really good. For Exchange, the Exchange Active Directory is great.

What needs improvement?

The implementation of the features can be improved. Currently, there is no segregation of duty. Normally, any backup software or client service software is implemented in a way where one person is responsible for the implementation of the server, and one is responsible for the client, but Veeam Backup & Replication is not implemented in that way. Therefore, restores don't work like that. The backup guys have to do the restores, which is not a good thing.

Its pricing should also be improved. It is quite expensive.

For how long have I used the solution?

I have been using this solution for more than 12 months.

What do I think about the stability of the solution?

It is quite stable, but you cannot compare it to IBM Spectrum Protect. IBM Spectrum Protect is more stable than Veeam.

What do I think about the scalability of the solution?

It is quite scalable. We are planning to increase its usage. Its scalability is linear. You have more and more virtual systems and fewer physical systems. IBM Spectrum Protect is more for physical systems, and Veeam is for virtual systems.

How are customer service and technical support?

Their technical support is great. I would rate them a ten out of ten.

How was the initial setup?

It is complex. You certainly need some external guidance for this. The deployment itself is not a big thing. It is the creation of the architecture that is complex. You have to create an architecture that fits your needs.

What about the implementation team?

We can do it ourselves.

What's my experience with pricing, setup cost, and licensing?

Veeam is quite expensive. There are no additional costs to the licensing fees. IBM Spectrum Protect is also expensive. 

They should improve its pricing. They raise the price every time there is an increase in the features of the product. They should think twice about that.

Which other solutions did I evaluate?

We had a look around, but we decided on Veeam.

What other advice do I have?

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at a computer software company with 201-500 employees
Real User
Top 5
We have been using it in small environments, and it is stable, straightforward to deploy, and scalable for our needs
Pros and Cons
  • "The backup and replication features are most valuable."
  • "I would like them to move back to host licensing."

What is our primary use case?

We use it for backup and replication in small environments.

How has it helped my organization?

It has not improved anything. It is just a backup solution. Our customers needed something for disaster recovery in case something bad happens. It is something they needed, and it is something they have got.

What is most valuable?

The backup and replication features are most valuable.

What needs improvement?

I would like them to move back to host licensing.

Everything should improve over time as new functionalities come along. The product needs to follow new technologies and integrate them.

For how long have I used the solution?

We have been using this solution for about 10 years.

What do I think about the stability of the solution?

It is stable. It is almost fire-and-forget.

What do I think about the scalability of the solution?

We don't have experience with large environments. We only have small environments with a host of virtual machines. It is scalable for our use. There is no problem.

Its users are system administrators. Any increase in its usage would depend on the pricing. Veeam has changed its licensing policy. With their universal licensing, things have become a bit expensive. It is a free market, so we'll see.

How are customer service and support?

It should be good, but we have not used it.

Which solution did I use previously and why did I switch?

We also use other products. This is not the only one. We use Micro Focus Data Protector, Arcserve UDP, and Microsoft Data Protection Manager.

Microsoft Data Protection Manager is more windows-oriented. It is not as good as Veeam for sure, but it is good enough for certain environments.

How was the initial setup?

It was quite straightforward. We are using it in relatively small environments. These are not big installations. 

It took a few hours. The deployment is quick, but you have to test everything and make sure everything works. 

What about the implementation team?

We are an integrator. For its deployment and maintenance, one system administrator is enough.

What's my experience with pricing, setup cost, and licensing?

We try to use perpetual licensing, and there are no additional costs. 

They have recently moved to universal licensing, which is more expensive, and I would like them to go back to host licensing.

What other advice do I have?

I would advise others to decide for themselves if it checks all the boxes. 

I would rate it an eight out of 10 because it is now more expensive with universal licensing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Sergey Erin
Director of Business Development at lancloud
Real User
Provides granular restoration, has good replication features, and scales well
Pros and Cons
  • "The granular restoration that it provides for a business application is most valuable. For example, for Exchange, we can restore a single mailbox or email. We can also do SQL Server restoration and bare-metal recovery for operating systems."
  • "Veeam currently lacks features for backing up to network-attached storage. Veeam Backup & Replication agents do not support S3 storage. Only Veeam Backup & Replication server supports S3 storage."

What is our primary use case?

It is for backup and disaster recovery as a service. It is deployed in our data center, and then we sell the service to our customers.

What is most valuable?

The granular restoration that it provides for a business application is most valuable. For example, for Exchange, we can restore a single mailbox or email. We can also do SQL Server restoration and bare-metal recovery for operating systems. 

Replication features are very useful for customers. They can recover the services and move from one data center to another.

What needs improvement?

Veeam currently lacks features for backing up to network-attached storage. Veeam Backup & Replication agents do not support S3 storage. Only Veeam Backup & Replication server supports S3 storage. 

For how long have I used the solution?

We have been using this solution for about five years.

What do I think about the stability of the solution?

Its stability is good. I would rate it an eight out of 10 in terms of stability.

What do I think about the scalability of the solution?

It scales well. I would rate it an eight out of 10 in terms of scalability.

In our infrastructure, we have hundreds of users. Our customers are from many markets, but its users are from their IT department.

How are customer service and support?

I would rate them an eight out of 10.

How was the initial setup?

It is not complex. It is straightforward. We can deploy it to our customers in about 1 to 2 hours or 1 to 2 days. It depends on a customer's infrastructure.

What about the implementation team?

We deploy it ourselves, and we only use support when we have technical issues with the product. We have three engineers for deployment.

What was our ROI?

It is very difficult to calculate because it is a backup solution. It is not a business service, which makes it very difficult to calculate the ROI.

What's my experience with pricing, setup cost, and licensing?

We are fine with its pricing policy. 

We provide service for our customers, and the licensing is on a monthly basis. They get licenses, computer resources, and our support. Everything is included in a single price.

What other advice do I have?

I would advise others to test this product before buying it. There are many backup products and services, and they have different features and functionalities. We provide our customers a 30-days trial period to test the product for free, and then they can agree or not agree to use this product.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT manager at a tech services company with 11-50 employees
Real User
Useful solution for data backup replication that could be improved by having a more effective support team
Pros and Cons
  • "The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository service."
  • "We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team."

What is our primary use case?

We use this solution to replicate the SQL server to another site.

How has it helped my organization?

We tried to set up the application from SQL to SQL. We did this for the department, but the process took us almost a year. After we had signed off on the solution we noticed that it was affecting the performance of the SQL.

What is most valuable?

The data backup replication has been the most useful feature. Previously, we copied the data hub to an external hard drive but now we are able to store the backup on one of the depository services.

What needs improvement?

We struggled to stabilize the application. We had an incident which resulted in a loss of data and have terminated this solution due to lack of support from the Veeam team.

For how long have I used the solution?

I have been using this solution for three months. 

What do I think about the stability of the solution?

We have had issues connecting to the server, specifically connecting to the head office to be on the same network. 

What do I think about the scalability of the solution?

We have not tried to scale this solution but it is possible. 

How are customer service and support?

Support for this solution could be improved. We have been frustrated getting help via email. When dealing with the support team, they were not knowledgable on the solution and how it works. 

How was the initial setup?

The initial setup was complex and required assistance from the team at Veeam. After the installation, the solution does not function as we expected. The deployment took two weeks. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution and came at a higher cost than expected. We were charged higher prices than shown on the website by partners of Veeam. We were not able to buy a few licences to begin with. We had to buy five licences from the beginning before knowing if the solution worked for us. The initial contract for the solution was not clear on which services were to be paid for and which were free. 

What other advice do I have?

We first completed a POC in a test environment which worked well. However, when moving over to a production environment, we experienced some issues. 

We would have benefitted from more guidance on what options were available based on our internal systems. 

I would rate it a five out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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