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Senior Data Center Administrator at a manufacturing company with 501-1,000 employees
Real User
Top 20
Enables backup and replication with easy-to-use administration
Pros and Cons
  • "From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy."
  • "When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot."

What is our primary use case?

The primary use case is backup and replication. This solution is a backup, so it is used on-premises.

What is most valuable?

From my experience, Veeam is very good. Its interface is user-friendly. We can restore it whenever. It's not complicated. It's very easy to manage and administration is very easy.

What needs improvement?

Veeam should go for a different version of a hypervisor. For example, they are concentrating on Microsoft Hyper-V and on VMware. There are some virtualizations there, like AHV Nutanix. In that case, they need to rebuild application-wise. I checked with an AHV for my personal knowledge, and I couldn't find the same as in the VMware and Hyper-V. It's totally different. It opens with a different port.

They need to do some repository and improve the backup chain and logs. For example, sometimes we still need to call support for small things, and they're looking for the log. 

In this case, they need to give some training to the administrators. It should be easy. In this case, there are some knowledge bases. If you go to the Veeam site, you will see the knowledge bases, but there should be a little awareness. Administrator awareness should come up for that, like with the small issues and how you want to replicate. When you have some small issues, you should be able to go through it by yourself and solve the issue instead of opening the ticket and waiting for the engineers to troubleshoot.

What do I think about the scalability of the solution?

It was scalable.

How are customer service and support?

Technical support is amazing.

Which solution did I use previously and why did I switch?

Veeam is totally different from Veritas when it comes to virtualization and virtual machines. For Veritas, we are just using the standalone, physical servers.

Veritas is good for a small environment. We are taking more backups in Veeam only, and we're only taking some backups in Veritas, which is like a physical server.

What's my experience with pricing, setup cost, and licensing?

The cost is expensive. It will depend on how you are managing your environment, your requirements, and if you can easily manage a license. It's not that difficult, so you can manage it, but the cost is high, so you need to check directly with Veeam as well as the local partner so you can get the discount prices.

What other advice do I have?

I would rate this solution 10 out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Chen Bar Sinai
HR Manager at a manufacturing company with 51-200 employees
Real User
Top 20
Fast restore performance, priced well, and helps us to recover from accidental changes
Pros and Cons
  • "The most valuable feature is that I can back up the whole machine and then restore it relatively fast."
  • "When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files."

What is our primary use case?

We are using Veeam for SQL and file server backups.

How has it helped my organization?

This product helps because when something has changed that we didn't know about or didn't want to be modified, and we find out about it the following day, we can go back to exactly where we were and when it worked perfectly.

What is most valuable?

The most valuable feature is that I can back up the whole machine and then restore it relatively fast. The restore can be done in a few minutes.

What needs improvement?

When you want to restore files, you first need to restore the machine, and then you have to mount it, and then restore the files. I wish it were like Symantec, where I can search for a file and it will give me the latest version, no matter where it is. It could be on tape or on disk, and it still restores the latest version.

For how long have I used the solution?

We have been using Veeam Backup & Replication for between five and six years.

What do I think about the stability of the solution?

Veeam has 100% stability and I have had no problems with it.

What do I think about the scalability of the solution?

I have not needed to rely on scalability, although it can scale relatively easily. It is only a matter of licensing. The applicability to different sizes of organizations depends on the use cases.

How are customer service and technical support?

I haven't had any issues with technical support. I'm using a third-party for support and it is working well. In addition, Veeam checks in with me once a year to ask how things are and see if there is anything that needs to be improved.

How was the initial setup?

The initial setup was very straightforward.

What's my experience with pricing, setup cost, and licensing?

The price of this product is very good. In fact, this is why we acquired it in the first place. It was relatively cheap and also good.

What other advice do I have?

I do not use the entire package with all of the features. However, there is nothing I need that isn't in the product. My advice for anybody who is considering Veeam is that for a small or medium-sized business, it is enough. However, for a larger organization, I would suggest Commvault.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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IT Manager at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
Easy to use, and very stable but needs the automatically check for backups
Pros and Cons
  • "The product is very simple in its design. We don't need it to perform complicated tasks."
  • "It needs to offer an automatic check for backups."

What is our primary use case?

We primarily use it for backup and replication.

What is most valuable?

It's a very easy solution to use. It's easy for IT teams to manage, however, you don't need any special skills to really wrap your head around the product.

The product is very simple in its design. We don't need it to perform complicated tasks.

We work with the standard version, which is free.

What needs improvement?

It would be helpful if there was something that could assist you in managing the database more effectively.

It needs to offer an automatic check for backups.

For how long have I used the solution?

I've been using the solution for three years.

What do I think about the stability of the solution?

The solution is very stable. We don't have any issues with its reliability. It's bug and glitch-free for the most part. It doesn't crash or freeze.

What do I think about the scalability of the solution?

We've never really tested the scalability of the product. It's my understanding that you can extend service to ten or maybe to 20 machines. It's not complicated to do that. However, I can't speak to its full potential as it relates to scalability.  

We only have four people dealing with the product directly in our company.

How are customer service and technical support?

Technical support is okay. We're satisfied with the level of service we're provided.

How was the initial setup?

The initial implementation is not complex in any way. It's very straightforward.

What's my experience with pricing, setup cost, and licensing?

While we work with the standard version of the solution, if you want to upgrade, the pricing is too high. They could work to make it more affordable for the Polish market. It's too high for most companies to afford. If it was more affordable, it could be more accessible.

What other advice do I have?

We're just a customer. We don't have a business relationship with Veeam. 

We're using the standard version of the solution.

While I'd advise others to look at other companies to compare, I do recommend Veeam. It's my understanding that 60% of IT companies use Veeam. It's very popular.

Overall, I'd rate the solution six out of ten if I were to compare it to other versions of Veeam products. It's an okay solution. If it had an automatic check for backups, I'd rate it much higher.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at a tech services company with 11-50 employees
Real User
Easy to set up with good features but file copy jobs result in errors
Pros and Cons
  • "The initial setup was very easy."
  • "I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error."

What is our primary use case?

We primarily used the solution for backups and replication. 

What is most valuable?

For the most part, all of the features are very good.

The initial setup was very easy.

What needs improvement?

I only ever found one error. It was when we were doing a file copy job. After using it for ten minutes, it would slow down and cause a bottleneck error. 

It would be ideal if the product can reduce the number of errors we received. 

For how long have I used the solution?

I had been using the solution for about six months or so. It hadn't been that long. 

What do I think about the stability of the solution?

We do seem to get many errors, especially during file copies. 

What do I think about the scalability of the solution?

Not too many people are using the solution. It was basically just myself and my colleague, and we were using it in order to evaluate it. It hasn't been used widely yet.

How are customer service and technical support?

I've never used technical support. I cannot speak to how helpful or responsive they are, having never spoken with them directly. I wouldn't be able to evaluate their services.

Which solution did I use previously and why did I switch?

Before working with this solution, I did not use any other similar products. In the past, I simply used a bit of HP products for certain tasks. 

How was the initial setup?

The initial setup is not complex or too complicated. It's very easy and quite straightforward. A company shouldn't have any issues with the process. 

What's my experience with pricing, setup cost, and licensing?

There is only one license that you can purchase. My colleague was handling the licensing details. I was looking at it more from a technical perspective and therefore can't speak to the pricing or licensing agreements that are possible.

Which other solutions did I evaluate?

We were basically evaluating Veritas and Veeam. We've just been evaluating both of them.

What other advice do I have?

I used the solution at my previous company. Currently, our organization is considering Veeam and Veritas and we are evaluating both to see which would be best for our company.

I would advise other users to not do file copy jobs from Veeam. It's best to just use it for replication purposes.

I'd rate the solution at a seven out of ten overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Data Protection Specialist at a computer software company with 10,001+ employees
Real User
Top 5Leaderboard
A stable solution that makes it easy to backup and replicate many central sites and remote sites
Pros and Cons
  • "If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier."
  • "The reporting feature can be improved."

What is our primary use case?

We use Veeam Backup and Replication for image backups.

What is most valuable?

We use Veeam Explorer for Exchange for single item restores and to restore mailboxes, which is good. With SQL Explorer, you can access SQL, and it's got some good tools that are integrated into the product. 

The Veeam physical backups for Windows is good, but I'm not sure about other operating systems. If you have a lot of central sites and remote sites, you can easily set up the replication and make it easier.

What needs improvement?

Veeam Backup and Replication is a very good product, but there's room for improvement. For example, if you have to set up multiple servers, there's a lot of work to configure and set up projects. But once it's set up, it's very easy to manage. I think you have to resize it in the data center, and then it's pretty simple. We can integrate the storage, and you can use data resizing and do a lot more.

The reporting feature can also be improved. Version 10 has come up with a better report, but version 9.4 isn't so good. I mean, it doesn't show whether we can allow customization of reports and more.

For how long have I used the solution?

I have used Veeam Backup and Replication for one year. 

What do I think about the stability of the solution?

Veeam Backup and Replication is very stable. I haven't faced any problems with it so far.

How are customer service and technical support?

Their technical support is excellent. Whenever I have contacted Veeam support, they were very good, very helpful, and supportive. Their website is a very good support site as well.

How was the initial setup?

The initial setup is straightforward, and it took us about an hour to deploy.

What's my experience with pricing, setup cost, and licensing?

I'm told that Veeam Backup and Replication is a cost-effective solution, and it's very competitive in terms of pricing. It's cheaper, and it's going to be up ahead of the competitors in terms of pricing by sockets. Compared to other vendors, they're much cheaper, and Veeam is almost everywhere now.

What other advice do I have?

Veeam is very good. 

On a scale from one to ten, I would give Veeam Backup and Replication an eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Consultant at Daniyals Inc
Real User
Top 5
The solution has a straightforward initial setup and comprehensive features, but the Veeam server should have local authentication and not be part of the domain
Pros and Cons
  • "The good thing about Veeam is that its initial setup and usage are straightforward."
  • "When in a domain, the virus can easily attack the Veeam server, something which happened to us."

What is our primary use case?

We use the solution for its basic features, such as storage, backup and restoration. 

What is most valuable?

While I have not made use of the disaster recovery option myself, I know it to be pretty good. 

What needs improvement?

We encountered a ransomware virus issue, after which we made the environment so that the Veeam server is not in a domain, but a local one, and this helped us resolve the issue. As such, Veeam should state that it's best to have the Veeam server in a non-domain environment, for the preventing of any ransomware issues, with local authentication instead.  

When in a domain, the virus can easily attack the Veeam server, something which happened to us. Even our own antivirus solution - whose name I wish to withhold - failed to detect this. Ultimately, we had to go for the Microsoft scanner, which actually helped us to rid ourselves of the virus. 

While Veeam does provide the latest patches, it states that it is even fine to have a non-domain environment. It should have that frontline statement that the Veeam server should not be part of a domain for best anti-ransomware practices. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for probably around two years.

What do I think about the stability of the solution?

While Veeam does provide the latest patches, it states that it is even fine to have a non-domain environment. It should have that frontline statement that the Veeam server should not be part of a domain for best anti-ransomware practices.

How are customer service and support?

I did not have personal dealings with tech support. One of the IT managers did. 

How was the initial setup?

The good thing about Veeam is that its initial setup and usage are straightforward. 

What about the implementation team?

The solution is simple and easy and there is no need to be an IT architect to deploy it. This can even be handled by an engineer.

The maintenance of the solution for pulling updates is not a big deal. It's manual. It only involves the operation of Veeam agents to the latest version. 

What other advice do I have?

I feel the solution's features to be comprehensive, although I did not make use of all of them. 

I rate Veeam Backup & Replication as a seven out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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AhmedAZZAM
Senior IT Consultant at société de services et d'ingénierie en informatique
MSP
Top 20
Easy to deploy with good snapshots and instant recovery capabilities
Pros and Cons
  • "The solution is very easy to deploy."
  • "The pricing could be improved."

What is our primary use case?

The solution is used primarily for backup and replication.

What is most valuable?

The solution is the best product to backup and replicate in a real-time virtual platform.

This is the only product in the world that can do the two actions. 

You can use a snapshot from many types of storage and restores granular items and functionality from the exchange, email, or any active data storage object. 

You can do instant recovery, which is quite helpful. If you have any problems, you can start your Veeam from the backup and use it to restore, and it will do it in the background.

The solution is very easy to deploy.

The solution scales quite well. The performance has been good.

We've found the solution to be very stable so far.

Overall, it's a very good product.

What needs improvement?

The pricing could be improved. They should work to make it less expensive.

In one case, the solution did not support a backup from EIX Unix from IBM. This is the only handicap I've found in relation to the product.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. The performance is good.

What do I think about the scalability of the solution?

We've deployed the solution for 10 to 20 customers.

The solution can scale. If a company needs to expand, it can do so.

How are customer service and technical support?

I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.

How was the initial setup?

The solution is very easy to deploy. It's one of the selling points of the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is increasingly becoming more and more expensive. In 2020, it was a good price. After the last version, 10, the price has been very, very high.

What other advice do I have?

I'd rate the solution at a nine out of ten overall. If it weren't for the pricing issues, I'd likely rate it higher. It's a really great solution in general.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Director of Information Technology and Communications at Enertotal sa esp
Real User
Top 20
Stable, scalable, easy to setup, offer good support
Pros and Cons
  • "It's not complex to replicate and back up the system."
  • "I would like to see the replication and a recovery plan of the servers in the cloud. It's very important."

What is our primary use case?

We use this solution for virtualization with VMware. I have approximately 50 servers. We also use it for replication of the file server.

How has it helped my organization?

There haven't seen any changes to the way the organization has improved.

What needs improvement?

I would like to see the replication and a recovery plan of the servers in the cloud. It's very important.

For how long have I used the solution?

I have been using this solution for three months.

We use one of the first versions of this product.

What do I think about the stability of the solution?

It's a stable product. I would rate it an eight out of ten.

What do I think about the scalability of the solution?

It's a scalable solution.

In our company, we have one administrator and one other operator who use it. One person for each server.

Based on the orders we receive, we will continue to use this product.

How are customer service and technical support?

Technical support is good. I would rate them an eight out of ten.

Which solution did I use previously and why did I switch?

Previously, I was using IBM Spectrum.

Three months ago, I made the decision to change to Veeam Backup & Replication because IBM solutions are expensive.

IBM is very good software, but the problem is the cost. I would rate IBM a ten out of ten.

I was also using Acronis, but I wasn't sure of it. I did not have the experience with it.

How was the initial setup?

The initial setup is straightforward. It's easy.

It's not complex to replicate and back up the system.

What about the implementation team?

We used an integrator, reseller, and a public consultant, which was very expensive.

The experience was good but it was a bit of a process with a bit of a struggle.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product, so reducing the cost would be an improvement. The difference between IBM and Veeam Backup & Replication is insignificant.

It is approximately $4,000 to $5,000 for the purchase of the product and I paid an additional $2,000 for the renewal.

What other advice do I have?

For large enterprise companies, I would suggest IBM, but for small companies, I would recommend Veeam Backup & Replication.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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