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Veeam Cloud Connect OverviewUNIXBusinessApplication

Veeam Cloud Connect is #7 ranked solution in top Cloud Backup tools and top Disaster Recovery Software. IT Central Station users give Veeam Cloud Connect an average rating of 8 out of 10. Veeam Cloud Connect is most commonly compared to Azure Site Recovery:Veeam Cloud Connect vs Azure Site Recovery. The top industry researching this solution are professionals from a computer software company, accounting for 30% of all views.
What is Veeam Cloud Connect?

Veeam Cloud Connect for the Enterprise enables businesses to act as a disaster recover (DR) service provider to deliver off-site backup and replication services to internal customers. This eliminates complexity by removing the need to maintain a VPN connection and it improves security by encapsulating all backup and management traffic into a single port.

Veeam Cloud Connect was previously known as Veeam Cloud Connect for the Enterprise.

Veeam Cloud Connect Buyer's Guide

Download the Veeam Cloud Connect Buyer's Guide including reviews and more. Updated: November 2021

Veeam Cloud Connect Customers

Worldwide Holdings, ContinuitySA, MPY, Linxdatacenter

Veeam Cloud Connect Video

Pricing Advice

What users are saying about Veeam Cloud Connect pricing:
  • "I think that this is one of the most cost-effective solutions."
  • "The licensing fee is on a monthly basis."

Veeam Cloud Connect Reviews

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MA
Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
Real User
Top 5Leaderboard
Easy to backup and restore data to the cloud, and the support is responsive

Pros and Cons

  • "A really good feature is backing up the emails of the company."
  • "Basically, a huge amount of storage capacity can be required in certain cases."

What is our primary use case?

I am a research consultant and my organization provides various solutions to the market. I work with a variety of solutions, although currently, Veeam is one of the ones that I am focused on.

Basically, we get a lot of inquiries, whether it be from our partners or from end-users. They would like to backup their Office 365. They would like to inquire about how to do so and what are the prerequisites, what exactly is required. Generally speaking, the biggest concern is how much storage is needed to store backups.

Every company has a different backup policy, different RPOs, different retension policies. We help them in determining how much storage they're going to need. That's basically it. That's how we deal with it.

How has it helped my organization?

The most valuable is that basically a lot of customers have the misconception that when they host their data on the Cloud, the Cloud providers actually protect the data. Meanwhile, Cloud Providers are generally responsible for the availability of the service. The data is always the responsibility of whoever owns it. Nobody can ensure the data can always be there. So there's a lot of news cases that happened. Sometimes, people lose data on Office 365. For example, some emails get deleted and they seek the attention of Office 365. On average, it has been discovered that it takes about 140 days for a user to discover the email was deleted.

You never know. Employees become disgruntled all of the sudden. There are also hardware attacks on Office 365, even though there is cybersecurity on Microsoft. Nothing is bulletproof in the cybersecurity industry. So, it's always good to have a second copy of your data.

What is most valuable?

A really good feature is backing up the emails of the company. It also offers an easy ability to restore from the Cloud.

The other really amazing part that it doesn't just stop at Office 365. For example, some people have hybrid setups. They have non-private Exchange email software and then they have a hybrid with Office 365. It is useful for that use case because it can back up both of them at the same time.

What needs improvement?

With the Veeam Backup application, you have really good compression and deduplication ratios, which means you can save lots of space on your backup storage. With Veeam for Office 365 and companies that require long-term retention, they often complain about the capacity storage it might take. There's no deduplication on that level. Basically, a huge amount of storage capacity can be required in certain cases.

The general feedback I get from the market is that there is no deduplication.

Basically, I'd love to see, I'm not sure technically if it's possible to do deduplicate Office 365 documents. Or, what I'd like to see is make a page for support so that you are able to back up to tapes. Usually, I'm a company and I have a long retention plan, and I backup on disk space storage, it's going to cost me a fortune. Meanwhile, if I preserve a short-term retention plan, like backup, if I need to have backups for three years for example, and I'll need huge amounts of storage. Now, storage can be expensive or it can be cheap. This base storage is useful for short time retention. For example, keep it for one month, and then you can archive it on tape for the rest of the year. In a situation where a company needs to restore from long term retention, tape storage is really inexpensive.

So I'd like to see the Veeam Backup to tapes, support Cloud Object Storage, now the new trend for archiving data is not just on tapes and data deduplication appliances, this is considered really old technology. Deduplication appliances are only fit for enterprise customers because they can be expensive, but they save lots of data.

So the only real need for it is in enterprise but some small companies, they'd like to archive their data long-term. They find financial challenges to do so. So nowadays they look to this new Cloud Object Storage with Cloud providers like Azure Blob Storage or Amazon s3 or IBM, they have their own object storage. So that can really be useful for archival. So, basically supporting archive peer for the Veeam Backup for Office 365. Archive peer storage, whether it be the deduplication or Cloud Object Storage or tapes.

It's probably on the way. When you look at Veeam Backup and Replication and how long they have come through the way, probably it's on the way there. There are programs to do all that I have said to you if the client is also using Veeam Backup with Replication. Because you can basically install Veeam Backup for Office 365 with a VM and just back it up using the Veeam Backup with Replication, then you can get the use of the deduplication then you can archive to the Cloud by a virtual machine. There are workarounds, too.

For how long have I used the solution?

We have been using this product for about one year.

What do I think about the stability of the solution?

To be honest, it's pretty stable. It's the third major release for it. It is showing lots of improvements. Not any issues of instability with the product at all, whether it be with backing-up or restoring.

What do I think about the scalability of the solution?

The good part about them is that they make modular solutions, so, basically, you can install Veeam Backup for Office 365, and Veeam Backup and Verification in one single server, or all in one installation, and roll it out.

There's a lot of companies that use this solution and they range from 15 users to companies that have 5,000 users.

How are customer service and technical support?

Generally speaking about Veeam, as a vendor, from a technical support perspective, I've really enjoyed the fact that they have a really high response rate. You can just open a support ticket, and just call them on the phone and you refer to the ticket number. Then, you just have a remote engineer who also engages in technical support. They are very supportive in general, I love the support there.

I enjoy it, Veeam's support. I enjoy it a lot because it helps me a lot when I am with a client, and an issue presents, and I'm not able to resolve it. I open a support ticket and call the toll free number, and have an engineer engage with me within five minutes, which is amazing for my establishment.

Which solution did I use previously and why did I switch?

We did not use another solution prior to this one.

How was the initial setup?

To be honest, it's easy as downloading the file and installing it. Then, just simply add the administrative accounts for Office 365. Having internet access is required, of course. It's really an easy task and it's literally just next, next, next.

So, from an ease of use perspective, it's really good. It's just that when enterprise companies come to deploy it, they might face a bit of a challenge. Specifically, when it comes to internet bandwidth. When organizations have, for example, 5,000 users or huge mailboxes, then it is a problem if there are bandwidth restrictions. Here in Saudi Arabia, bandwidth is a huge restriction. It's really expensive to have a corporate internet in Saudi Arabia. So, it can be a challenge when backing up these environments under restricted bandwidths. It's not a restriction from the solution. It's just a regional restriction. Other markets can enjoy the privilege of backing up with any issues related to bandwidth.

It's also deployable on the Cloud. That's an option, although over here in the region, some government entities don't allow that.

We recently did a PoC that I will use as an example. We were backing up a physical server using the other product and it took us about half an hour. During that half an hour, I downloaded Veeam Backup 365 Office 365 from the website. I joined the client's Office 365 account. Downloaded and installed Veeam Backup for Office 365. Then I asked for the client to enter his credentials and boom. We were seeing all the mailboxes and we just started to run backups from there.

Backup, of course, because the mailbox was pretty huge it does take some time. Generally, ease of use and configuration is pretty simple. It's easy and straightforward.

What about the implementation team?

So, it's basically a decision criterion for them, to have a solution that's really, really easy to use and manage. It doesn't require more than one person from a backup perspective, because I come from a technical background in this and the best practice is always to have some redundancy on it. You can have two, but you don't really need two people. It's just for the fact that if someone just doesn't show up to work or something goes wrong with backups and this guy is not available, someone else should be there. But purely speaking, it's a one-man job, and he can also share with other IT.

Which other solutions did I evaluate?

There are other options because Veeam backup for Office 365 is the software, and backing up from the internet, or you can install it on any Windows VM on the cloud as well. There are other options like NetApp, and they have software in the server, in which you don't have to really worry about installing the software onto anything. They'll backup the data for you and keep it, and some clients may not be keen on that with the privacy component. Also, some clients want to have a copy of the data with themselves here.

However, it is also heedless when it comes to infrastructure resources. You don't have to worry about having servers put in place, dedicated for Veeam backup for Office 365, and the storage that you need, and then worry about the bandwidth that you need. These kinds of operational costs as well. Some of that, I've seen and I've heard about the benefit of having the staff offer other backup solutions, but I've never even thought deep into it.

There are some clients kind of do the backup manually as well. It's kind of a tedious job. Maybe when it's a small environment, it can be manageable. But for a big environment, it can be a nightmare.

What other advice do I have?

So, the use basically is for two use cases. It's a combination of three use cases. Compliance, some companies nowadays, compliance standards force them to have a specific backup policy and a specific retention policy, and it's kind of hard to do that manually. Some people just prefer to have a solution that also meets that. That makes it easy. That's compliant. However, some people just want to take their detail. Some people are actually upset about protecting their data being that it's pretty evident.

Just sum it short, the backup server is the granular solution. It's basically responsible for managing the tasks and the jobs and all of the other components. The backup proxy is basically the muscle of the solution. This is what actually is interacting with Office 365 and doing the actual backup, it is coordinating the Veeam backup server to do that.

You either have radically attached storage or you have storage over the network or it's shared, or it might be a sound storage. Regardless, just any storage that is presented to the Windows operating system, you can use it as storage for the Veeam backup. As long as you have internet connectivity, and no firewall is in place, or specifically, the required firewall forced to be open, that is okay. 

Most of the users we deal with are shared. They are behind the entire IT environment. The main pitch from our end is based on the fact that this edition is really easy to use, and we want you to try it and see that. Because nowadays, there's a lot of challenges in the market. Clients don't usually have dedicated IT personnel for everything. They usually share one IT person of all the IT folks, for all the workflows in the IT department.

Honestly speaking, lots of people just look at it from a business point of view. Like, hey, I just have a business need, I just want to backup my Office 365 data. But, they don't take much concern into what that also requires. Generally speaking, from a backup point of view, the biggest concern is how much data, and what the percentage would be, that you'd like to backup, and how much of the capacity of this data.

Also, what are the recovery point objectives, and how frequently do you want to do backups? What kind of retention policy are you trying to achieve, and the shorter the retention policy, the smaller the storage capacity you need, the lower the cost of the solution. But at the same time, some people are tied by their clients and by specific retention policies. So, tell people they need to archive their backups into application appliances, to save on the cost of storage like I do. However, that's not recently possible with Veeam backup for Office 365 yet. Nonetheless, it can be done manually, I believe.

So that's basically it. That's what clients need to be careful of and the really important part is to make sure they have enough storage for what they are trying to achieve as they prepare their backup plan. Then, make sure they have the internet bandwidth for this. It is always best to have the ability to channel for this. Backups have to be properly sized, then they should be good to go. They should be worrying about the details part, the sizing, design, and the solution to fit their needs. Other than that, so long as that process goes well, it is pretty seamless after that.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Distributor.
FJ
Solutions Architect at a tech services company with 51-200 employees
Reseller
Top 10
Stable, cost-effective, and simple to deploy

Pros and Cons

  • "This solution works really well and it is simple to deploy."
  • "The biggest thing that Cloud Connect needs is native deduplication."

What is our primary use case?

We primarily use Veeam Cloud Connect to provide Veeam customers, who do not have a secondary site of their own, a way to replicate their backup data to a secure off-site location. We have a multi-tenant Veeam Cloud Connect infrastructure to receive the customer's backup data which is then stored onto our own cloud platform.

Veeam Cloud Connect also allows us to expand this service and provide customers with Disaster Recovery as a Service (DRaaS) if they need shorter RTOs.

How has it helped my organization?

Before Veeam Backup and Replication offered native S3 integration, Veeam Cloud Connect was the primary way for service provider's, such as ourselves, to implement a shared Veeam infrastructure and offer customers a service to store their backup data off-site. When we implemented this functionality, it allowed us to offer our Veeam customers a more complete solution offering and an alternative to tape for sending backup data off-site.

What is most valuable?

The multi-tenant design of Veeam Cloud Connect ensures customers only have access to their own data which is non-negotiable when offering cloud services using shared infrastructure. 

The concept of Veeam Cloud Connect is also easy for customers to understand because you basically just replicate your backup data to another Veeam server hosted off-site by someone else. 

What needs improvement?

Veeam offers native deduplication functionality which is an important factor when customers pay for their storage consumption, as is the norm for cloud-based solutions. However, Veeam's native deduplication, which also applies to Veeam Cloud Connect, is not always as efficient as the deduplication ratios achieved when using Veeam's native S3 cloud integration. That being said, Microsoft's ReFS has helped a lot in this regard.

For how long have I used the solution?

We implemented Veeam Cloud Connect about two years ago.

What do I think about the stability of the solution?

When implemented correctly, with redundant solution components deployed, the solution is very stable and easily maintained.

What do I think about the scalability of the solution?

Due to its multi-tenant nature and modular deployment model, it can be easily scaled to accommodate more customers or to add capacity. This solution is for our smaller customers because the larger ones typically have a secondary site of their own.

How are customer service and technical support?

I have not been in contact with technical support personally but from what I understand, it is fairly good. We do most of the support ourselves but in cases that needed to be escalated, I haven't heard of any real issues.

Which solution did I use previously and why did I switch?

We use different vendor offerings depending on the customer's specific requirements.

How was the initial setup?

The initial setup is straightforward. It's almost a set-and-forget type of solution.

What about the implementation team?

Our in-house team implements this solution for our customers.

What's my experience with pricing, setup cost, and licensing?

Veeam Backup and Replication is still one of the most cost-effective backup solutions on the market and offers very good value for money.

Which other solutions did I evaluate?

Recently, there has been a huge interest in Veeam's native S3 cloud integration as opposed to using Veeam Cloud Connect. I think that, currently, you can do more with your data if it is stored onto the Cloud Connect platform compared to storing it in an S3 container. However, Veeam is constantly expanding its S3 feature set so this might change in the near future. 

What other advice do I have?

My advice is that if you cannot afford, or do not have the capabilities of having your own secondary site, then Cloud Connect is a good alternative. It's usually sold as a service based on an OpEx model so there's no capital layout, which makes a lot of sense for customers embracing a cloud-based approach to data protection.

Before committing to a solution, do your homework and analyse your backup workloads to determine what your cloud storage consumption would be, especially if you retain data for a really long time. Using a cloud solution is a fast and easy way to get data off-site but the cloud storage costs might be high if your data sets don't deduplicate well. 

Overall, this is a really good product.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Learn what your peers think about Veeam Cloud Connect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
NN
Senior Systems Engineer - Team Lead at a computer software company with 5,001-10,000 employees
Real User
Top 10
Naturally avoids network changes when replicating

Pros and Cons

  • "Replication without network changes."
  • "Doesn't back-up from KVM."

What is our primary use case?

Our primary use case is for clients that are offsite and have Veeam installed and need to move their backups to a secondary location, which is our data center. We use Cloud Connect for that and we are partners of Veeam. 

What is most valuable?

I like the fact that you can do a replica and you can use the appliance to bring up your workload to the cloud and have it look as if it's sitting on your site, meaning there are no network changes that happen when you need to do that.

What needs improvement?

I would like to see the solution able to back-up from KVM. There have been major improvements with the response times over the lower bandwidth coming from the internet over Cloud Connect, with a lower bandwidth connection. I also think the cost factor is a major issue for Veeam because it's a very expensive soluton especially when the client wants support for VMware. The cloud is agnostic and apart from our Hyper-V and VMware environment, being a service provider we also have clients that are just using KVM as a hypervisor. 

For how long have I used the solution?

I've been using this solution for three months. 

What do I think about the stability of the solution?

We've only used the solution for three months, and till now we've only onboarded one client. We're currently looking to expand on the product so we'll only know when we've done that. So far, it's stable.

What do I think about the scalability of the solution?

In terms of scalability I think it will be a scalable solution but we'll only know when we see it once we're growing that environment. I believe it will be scalable, because you can deploy a new gateway server, and edit in to the gateway pools.  

How are customer service and technical support?

We have premier support with Veeam and they're very good. 

Which solution did I use previously and why did I switch?

I've recently also started working with Acronis Backup Cloud at one of my other clients. It's possible that I'm not too clued up with ransomware on Veeam, but Acronis provides real time ransomware and more protection. If it detects that you have ransomware on your machine or malware, it won't backup that machine. And the same for restoring. We have a client that recently got hit with ransomware. The problem was he had connected to his backup server and lost all his Veeam backup. The client also had Acronis and we had to leverage Acronis to do the restore. I'm actually tasked over the next week to restore Veeam services and I need to find some pure method to store his backups so that this doesn't happen again.

How was the initial setup?

The initial setup wasn't as straightforward as backup and replication, but it wasn't too difficult either. So that's not too bad. It's an intermediate level of complexity. When you actually deploy your Veeam Backup environment, you need to configure your cloud repositories and your cloud gateway and then create the gateway portal with a load balancer for those gateways. It becomes complex because you need to know which one to do first. You might try to do one thing and it tells you to do something else first. It wasn't difficult just frustrating at times. I'm not sure how long it took in terms of hours, we scheduled the deployment of components over the course of a week. 

What's my experience with pricing, setup cost, and licensing?

We pay a service provider license which is based on a point system. It's a rental, so if we use 100 licenses, we pay for 100 licenses.

What other advice do I have?

I like this solution and recommend it to clients. From a data center point of view, I also do consultation as well as being the principal engineer for the data center from VMware and Veeam standpoint and I've always recommended Veeam for our clients. Right now I've got a very good opinion of the product but it remains to be seen what happens down the line.  

For now, I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SS
Solution Consultant & System Engineer at a tech company with 201-500 employees
Consultant
Top 20
A good knowledge base, good stability and a rather straightforward setup

Pros and Cons

  • "While there are some complexities, Veeam tries to keep the product simple and offers a good knowledge base. It's quite structured, so you can easily take one subject and learn about it simply by reading through the documentation."
  • "The solution should allow for interfacing with other public cloud vendors. They could work to build something around that concept."

What is our primary use case?

We primarily use the solution as an off-site back-up. The backup copy of data from our organization lands on Cloud Connect in our private cloud instead of us using a second site.

What is most valuable?

The interesting part of the solution is that the customer does not have to invest in a second site to store their offsite backups. What we have found useful from our side is the ability to implement and also keep the initial backup using the solution.

Overall, the solution is rather good. From the experiences I've had, it's been useful. I might not be the perfect person to talk about improvements, since, from my perspective, I haven't used it as long as my colleagues. However, it's not that different from the standard on-premise configuration.

While there are some complexities, Veeam tries to keep the product simple and offers a good knowledge base. It's quite structured, so you can easily take one subject and learn about it simply by reading through the documentation.

What needs improvement?

I can't think of any improvements at the moment.

The solution should allow for interfacing with other public cloud vendors. They could work to build something around that concept. 

There should be a way to easily migrate from one cloud provider to another.

For how long have I used the solution?

I personally have only worked with the solution for about one year. My other colleagues have probably worked with the solution for about four or five years now.

What do I think about the stability of the solution?

Although I don't have any customers using it, I believe the solution to be stable. I haven't witnessed any bugs or glitches that have given me any concern. The stability is more dependant on the one connection than anything else.If the connection is good, you won't have a problem.

How are customer service and technical support?

Up until now, I haven't had to log a ticket with Cloud Connect directly. I have logged tickets in the past with Veeam and in general, it was okay. They were quite responsive, and I didn't have any complaints about their level of service.

How was the initial setup?

The initial setup was straightforward. I didn't experience any complexities.

Our deployment took half a day, but it could potentially be done quicker. For us, it needed to be prepared on the customer side and on our side as well.

I've installed this solution myself once and the installation was okay. But once you go through the installation you do have to do some configurations for the backup. With Veeam, once you set up some basic backup tasks, any administrator can handle maintenance.

What other advice do I have?

We're Veeam partners.

The main difference between Cloud Connect and a standard on-premises solution is that the cloud is a cheaper alternative. For our purposes, we're using it mostly for offsite backups. We like to keep the primary backup offsite. It helps to make for a quick recovery. For me, the goal is to have a more economical approach to the secondary off-site backup, and that's the main advantage of Cloud Connect.

I'd advise other organizations to keep the first or the primary backup on-site and use Cloud Connect connected to a public or a private cloud to have a cheaper secondary copy. They should also keep the restore point (as much as possible) in this offsite backup storage location. It is cheaper than the on-site. The capital expense for the on-site storage should be kept as low as possible - without compromising the RGO of the restore, of course.

Flexibility is important. Clients should be offered the flexibility to choose whichever storage they would like for secondary storage or off-site backups. And they should also have the flexibility to change from providers as well.

I'd rate the solution eight out of ten. I'm not quite a Cloud Connect expert, however, with the experience I've had, it's quite good. I honestly haven't seen anything that is much better. It's not complex or difficult to use or learn. Of course, you need some experience, but the learning curve is not high. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
BartHeungens
Hybrid Infrastructure Solution Architect at Bitcon
Real User
Top 5Leaderboard
Reliable, scalable, easy to install, and responsive support

Pros and Cons

  • "I like the fact that it gives you the possibility to set the data out of the customer on-premises site and to have an off-site copy in your Cloud Data Center."
  • "The bandwidth optimization needs to be improved and have better efficiency so that you send fewer amounts of data from one site to the other."

What is our primary use case?

I am the repository for our customers. The customer does its running, feeding, backup, and replication, and I copy from their site to my site.

We use this solution to have a remote backup copy of their data.

What is most valuable?

I like the fact that it gives you the possibility to set the data out of the customer on-premises site and to have an off-site copy in your Cloud Data Center.

What needs improvement?

The bandwidth optimization needs to be improved and have better efficiency so that you send fewer amounts of data from one site to the other.

For how long have I used the solution?

I have been using Cloud Connect for two years.

We are using the latest version.

What do I think about the stability of the solution?

It's definitely a stable solution. It keeps on working.

What do I think about the scalability of the solution?

It's very scalable for the number of customers that I have and that I have used. I only have five customers, it's not in the thousands, but for me it scalable.

How are customer service and technical support?

I am happy with their support. They are fast, and their response is very good.

Which solution did I use previously and why did I switch?

Previously, I had not used another solution. It's always been on-premises and I wanted a copy outside of that, which is why I chose Veeam Cloud Connect.

How was the initial setup?

The installation is straightforward.

To do a complete setup on two sites, took less than half a day.

I am the only person to deploy and maintain the solution.

What about the implementation team?

I completed the deployment and implementation myself.

What's my experience with pricing, setup cost, and licensing?

You need a license to run it.

The licensing fee is on a monthly basis.

What other advice do I have?

I have plans to continue using this solution, and I would recommend it to others who are interested.

I would rate Veeam Cloud Connect a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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RL
IT Manager at a tech services company with 51-200 employees
Real User
Top 20
Good stability, easy to scale, and has a straightforward setup

Pros and Cons

  • "The stability and restore options on the solution are very good."
  • "We need the solution to offer IT storage."

What is our primary use case?

We primarily use the solution as a back up for some clients.

What is most valuable?

The solution is very good at handling small data backups on small servers.

The stability and restore options on the solution are very good.

What needs improvement?

The possibility to move texts to cloud storage would be ideal. That may be coming in a future version.

It would be ideal if my storage wasn't directly attached to some other type of cloud storage, and was just in Cloud Connect instead of having to be on Amazon, or Azure, or Wasabi as well. 

We need the solution to offer IT storage.

For how long have I used the solution?

I use the product occasionally, according to our client's needs.

What do I think about the stability of the solution?

The solution is extremely stable. We haven't come across any bugs, crashes or glitches.

What do I think about the scalability of the solution?

We've found the solution to be very scalable. It's scalable according to data and the data center, which is also scalable.

We have about ten people using the solution currently. The solution doesn't have as much stress as with a local backup.

How are customer service and technical support?

We've been in touch with technical support. We have our own line that we can call if we have any issues. It's very good. We've been very happy with their level of service.

How was the initial setup?

The initial setup was straightforward. We didn't run into any complexities.

What about the implementation team?

As Veeam partners, we handled the deployment ourselves. 

What other advice do I have?

We're Veeam partners.

I'd recommend the solution to others. I'd rate it eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
MN
System Engineer at a tech services company with 1-10 employees
Real User
Top 20
Great user interface and very easily deployed

What is our primary use case?

Our primary use case is for back up. We have one medium enterprise client. We're a partner with Veeam. 

What is most valuable?

For me, the interface is the most valuable feature but for the client it's security.

What needs improvement?

I think the pricing could be improved and I also think archiving could be improved. Veeam doesn't do the archiving. When I offer the client Veeam or Veritas, the client prefers Veritas because of the price. I think Veeam was a better choice for this company. I would like to see both email archiving and file archiving as additional features.

For how long have I used the solution?

I started using this solution a few months ago. 

What do I think about the stability of the solution?

It's a very stable product. …

What is our primary use case?

Our primary use case is for back up. We have one medium enterprise client. We're a partner with Veeam. 

What is most valuable?

For me, the interface is the most valuable feature but for the client it's security.

What needs improvement?

I think the pricing could be improved and I also think archiving could be improved. Veeam doesn't do the archiving. When I offer the client Veeam or Veritas, the client prefers Veritas because of the price. I think Veeam was a better choice for this company.

I would like to see both email archiving and file archiving as additional features.

For how long have I used the solution?

I started using this solution a few months ago. 

What do I think about the stability of the solution?

It's a very stable product. 

What do I think about the scalability of the solution?

It's a very scalable product. 

How are customer service and technical support?

Technical support is perfect, they are very helpful. 

How was the initial setup?

Implementation takes just a few hours and then perhaps another day for configuration of the backup shop. That's all. Implementation is very easy. 

What other advice do I have?

I would rate this product a 10 out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
MA
Technical Consultant at a tech services company with 51-200 employees
Consultant
Top 20
A stable solution with good technical support, and it just works

What is our primary use case?

We use this solution for offsite backup.

What is most valuable?

The best part about this solution is that it just works.

What needs improvement?

I would like to see more advanced training courses made available to cover complicated use cases.

For how long have I used the solution?

I have been using Veeam Cloud Connect for a couple of months.

What do I think about the stability of the solution?

So far, it has been stable for us.

What do I think about the scalability of the solution?

Scalability is not something that we have run into issues with. We have between 40 and 50 people who rely on it for backing up their data.

How are customer service and technical support?

I have been in contact with technical support multiple times and I am…

What is our primary use case?

We use this solution for offsite backup.

What is most valuable?

The best part about this solution is that it just works.

What needs improvement?

I would like to see more advanced training courses made available to cover complicated use cases.

For how long have I used the solution?

I have been using Veeam Cloud Connect for a couple of months.

What do I think about the stability of the solution?

So far, it has been stable for us.

What do I think about the scalability of the solution?

Scalability is not something that we have run into issues with.

We have between 40 and 50 people who rely on it for backing up their data.

How are customer service and technical support?

I have been in contact with technical support multiple times and I am satisfied with them.

Which solution did I use previously and why did I switch?

I have also used IBM Spectrum and the biggest differences between these two products are scalability and usability.

What other advice do I have?

Overall, this is a good solution and I recommend it for simple environments.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner