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Ricardo Christie
Tape Library Associate at a insurance company with 1,001-5,000 employees
Real User
Top 20
A great back-up solution that recovers data, applications, databases and systems
Pros and Cons
  • "The ease-of-use in general is great."
  • "If you keep it for too long and the catalog gets really big, the application tends to move slowly."

What is our primary use case?

We use this solution for file backups. We use it for Veeam, Exchange, and Sharepoint.

Within our organization, roughly five people had access to this solution.

What is most valuable?

The ease-of-use in general is great.

What needs improvement?

What I didn't like about it is that sometimes, even though it says that it's successful, there are some bugs in it — it's not really successful. Sometimes, I would do a backup and it would say that it was successful but then when I tried to restore it, it's not in the catalog to restore. Then I have to go digging into my email to see if I have a copy of that catalog, then go and find it and restore it. In short, I think there is an issue with the cataloging.

Other than that, it runs pretty fine. If you keep it for too long and the catalog gets really big, the application tends to move slowly because of how big the catalog and the database is getting. We kept on upgrading to the newer version; after a while, it just began to move slow, even if we updated and imported the catalog and the data.

For how long have I used the solution?

I have been using Veritas Backup Exec since 2015.

What do I think about the stability of the solution?

Veritas Backup Exec is quite stable.

What do I think about the scalability of the solution?

For small enterprises, Backup Exec works flawlessly; However, they were trying to push us to their bigger enterprise backup, which was NetBackup. When I left my previous company, we were actually in the phase of implementing NetBackup. They recommend NetBackup for larger enterprises.

Overall, It scales up, but only to a certain point. If you want something bigger, you should look into NetBackup.

How are customer service and technical support?

I would give the technical support a rating of seven. Sometimes it feels like their reps are not trained enough.

How was the initial setup?

The initial setup was quite straightforward. I didn't try to make it any more complex than it already was.

Deployment is really quick; It took us less than one day.

What other advice do I have?

It's very easy to use. It's easier than all of the other backup solutions available. In terms of ease-of-use, Backup Exec is the most straightforward one that I have dealt with.

On a scale from one to ten, I would give this solution a rating of eight.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Desktop Support Engineer at a computer software company with 1,001-5,000 employees
Real User
Top 5
Easy to use, simple to set up, and offers good technical support
Pros and Cons
  • "The flexibility is very good."
  • "There needs to be an integration process of the endpoint devices so that we don't have to redo everything for different products."

What is our primary use case?

It's great for the kind of customer who doesn't have a dedicated database environment. They only use it for file folders or a NAS system backup, or a few files or folder-level backups for the system.

What is most valuable?

The solution is very stable.

The flexibility is very good. 

We find that the solution is very easy to use.

The initial setup is very easy. It doesn't take too long to deploy everything. 

The technical support is very helpful.

What needs improvement?

We are not able to initiate our endpoint device backup on it. For the endpoint devices, I have to depend on the DLO. 

We need more integration capabilities. There needs to be an integration process of the endpoint devices so that we don't have to redo everything for different products.

For how long have I used the solution?

I've been using the solution for about seven years or so. I've used it for a while. 

What do I think about the stability of the solution?

We have found the stability to be quite good. there are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance is great.

What do I think about the scalability of the solution?

We have about 35 to 40 people who use the solution. It's good for companies with a smaller infrastructure setup.

How are customer service and technical support?

Technical support is great. We're satisfied with the level of service they provide to us. 

How was the initial setup?

The initial setup is not complex or difficult. It's very straightforward. A company shouldn't have any issues with the implementation process. 

The installation takes maybe two or three hours. It's pretty fast.

We have the same team that handles deployment and maintenance. 

What about the implementation team?

I handed the implementation myself. I didn't use an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

We are currently not paying for a license. 

What other advice do I have?

We are using the solution for mid-range customers or customers that have a very small infrastructure setup.

I'd rate the solution at an eight out of ten. Overall, we've had a great experience with its capabilities. 

I'd recommend the solution to others. Of course, it needs to be as per the customer requirements. In many environments, we are currently recommending the NetApp Backup or this Backup Exec. It's completely dependent on the customer environment.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Florent ADODO
IT Assistant at Hotel 2 Fevrier
Real User
Top 5Leaderboard
Good performance, good backup options, and a lot of documentation, but needs better scalability
Pros and Cons
  • "It is responding very well, and its performance is good. It has a lot of options. For backup, you can connect it to a cloud or a physical hard drive. They also provide an API for integration with different platforms and products. However, we have not integrated it with another product."
  • "Its scalability should be improved."

What is most valuable?

It is responding very well, and its performance is good. It has a lot of options. For backup, you can connect it to a cloud or a physical hard drive.

They also provide an API for integration with different platforms and products. However, we have not integrated it with another product.

What needs improvement?

Its scalability should be improved.

For how long have I used the solution?

I have been using this solution for four years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable, but its scalability should be improved. Currently, we are using it for 15 computers. When we tried to increase its usage to 17 computers, it was very slow.

How are customer service and technical support?

I never required technical support from the vendor because they provided a lot of documentation with the product.

I had some difficulties in the first two months. I read most of the information and highlighted a few things, and since then, it is fine. For every update, they provide a lot of documentation.

Which solution did I use previously and why did I switch?

Before Veritas Backup Exec, we were using a solution provided by a South African company called Vox Group. They used to monitor directly from each office. They had their own interface monitoring for monitoring the devices.

How was the initial setup?

Its installation is very simple. It took around one hour. 

It is also very simple to upgrade. I just need to launch the new version. Upgrade also takes around one hour. There are some files that we need to upload. We also need to install some drivers and check the compatibility. Every version comes with a driver pack that we need to install.

What about the implementation team?

The first installation was done by a vendor. They did a remote installation. Their company is based in Belgium.

For the monitoring of this solution, we have only two people. My colleague and I handle its monitoring.

What other advice do I have?

I would recommend this solution for a company with around 15 computers. When we tried to increase its usage to 17 computers, it was very slow. We plan to keep using this solution for now. Later on, if we find something more scalable, we will switch to that.

I would rate Veritas Backup Exec a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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System Administrator at Mairie de Blois
Real User
Top 20
Over good functionality, stable, and scalable
Pros and Cons
  • "I have found the overall features of the solution very good and there is the option to backup to the cloud."
  • "I have experienced some errors, such as failures, but there have not been very many."

What is our primary use case?

We use Veritas Backup Exec mainly to backup virtual machines (about 120), and also Exchange mailboxes (about 1500).

What is most valuable?

I have found the overall features of the solution very good.

There is the option to backup to the cloud (we don't use it for now).

What needs improvement?

I have experienced some errors. From time to time the backup of one VM fails.

For how long have I used the solution?

I have been using Veritas Backup Exec for approximately 15 years.

What do I think about the stability of the solution?

Overall the stability of the solution is good.

What do I think about the scalability of the solution?

The scalability of the solution is very good.

I am the only one really using the solution in my organization. But I have 2 other colleagues able to do most of the tasks required when I'm away. 

How are customer service and support?

The technical support is good.  It does not take too long to receive an answer. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have previously used another solution, Arcserve.

How was the initial setup?

The installation is very easy.

What about the implementation team?

In house.

What's my experience with pricing, setup cost, and licensing?

The price of Veritas Backup Exec is fair and we pay annually for the license. Compared to other solutions, such as Veeam, it is less expensive.

Which other solutions did I evaluate?

For a time we were, long ago, we were using both Acserve and Backup Exec (it was physical
servers at the time, some servers were backed up with Arcserve and others
with Backup Exec). We decided to simplify this and kept the best of the two.

I recently was asked to evaluated Veeam. My conclusion was that for our needs Veeam did not bring anything that backup exec was perfectly able to do, and Veeam was significantly more expensive.

What other advice do I have?

Veritas Backup Exec is a good solution. It can take a little time to get used to the GUI, but once you've understood how it works, it's really great to use. You can quickly do what you want to do, or get the information you want. 

I rate Veritas Backup Exec an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Pawel Augustyn
System Senior Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 5
A good interface that makes file restoration easy
Pros and Cons
  • "The interface for this solution is excellent, and it is easy to restore files compared to other solutions."
  • "I would like to be able to create a restore task that can be scheduled so that the same restore action will be performed automatically."

What is our primary use case?

This is our backup and recovery solution.

We are using the on-premise deployment model to backup virtual machines, nas resources and MS  SQL.

How has it helped my organization?

We have felt better when we know that our we have had backup copies.
We have been making restore test of all backup resources.

What is most valuable?

The interface for this solution is excellent, and it is easy to restore files compared to other solutions.

Encryption of data backup on tapes

What needs improvement?

I have found the duplication to be very poor.

It is not clear how to automate processes using the command line interface.

I would like to be able to create a restore task that can be scheduled so that the same restore action will be performed automatically. As it is now, if I want to restore the same resource or the same system for testing then I have to create a job task from scratch. Having an automatic restore would save me time.

The problems I have had seem to be related to integrating the solution.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

enough stability, but need to clear logs manually

What do I think about the scalability of the solution?

I din't try it yet.

How are customer service and technical support?

Enough  ok, 

Which solution did I use previously and why did I switch?

other company = other solution

How was the initial setup?

The initial setup of this solution is complex.

What about the implementation team?

I performed the deployment myself.

What's my experience with pricing, setup cost, and licensing?

One of the cheapest backup solution.

What other advice do I have?

Choosing a backup and recovery system is something that depends on the size of the resources in your environment.

Rating this product is tough because I have had problems with the integration. In this context, I would rate this solution a six out of ten. However, the solution is good and if I were using a new installation, I would rate it an eight out of ten.

Overall, I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Michael Allwin
Service Engineer at a performing arts with 201-500 employees
Real User
Top 20
Reasonably priced, and reliable, but the the support could be more knowledgeable
Pros and Cons
  • "Compression is the most valuable feature."
  • "There is no training provided, and their technicians are unaware of the features available."

What is our primary use case?

We primarily use Veritas Backup Exec for backup.

What is most valuable?

Compression is the most valuable feature.

What needs improvement?

Technical support could be better. In most cases, we must learn and resolve issues on our own. There is no training provided, and their technicians are unaware of the features that are available.

For how long have I used the solution?

We have been using Veritas Backup Exec for one year.

What do I think about the stability of the solution?

So far, it has been stable. However, in order to prevent problems, you should use their most recent platform.

What do I think about the scalability of the solution?

In terms of Scalability, we haven't done much with it. I'm not sure how scalable Veritas is because we only have three or four sellers on one site. 

We have multiple sites, and each one is managed by a different Backup Exec.

How are customer service and support?

Technical support needs improvement.

It is difficult to find a technician, or even a knowledgeable person because most of their technicians are not well-versed in their product.

Which solution did I use previously and why did I switch?

Veritas was already in place.

We installed Veeam for a new client a few months ago.

The installation of Veeam was hectic. It was difficult at first, and the process took longer than we had anticipated.

It required a lot of other applications. It has several dependencies, even at the client.

How was the initial setup?

The initial setup is intermediate. You should at least be familiar with it before you install it. It's not easy.

What about the implementation team?

We completed the installation with the assistance of a consultant.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable for the features it offers.

What other advice do I have?

We are resellers. We offer products for our clients as well as installation.

I would rate Veritas Backup Exec a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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SunilGupta1
Director at F1 INFOTECH
Real User
Top 10
A simple and flexible solution with good support
Pros and Cons
  • "It is a simple and flexible solution to work with."
  • "The deduplication feature can be improved."

What is our primary use case?

We have been deploying this solution for our customers. They use it for the backup of their physical and virtual servers.

We are using its latest version. We recently renewed it for a customer.

What is most valuable?

It is a simple and flexible solution to work with.

What needs improvement?

The deduplication feature can be improved.

For how long have I used the solution?

I have been using this solution for almost five years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and support?

Their support is good.

How was the initial setup?

It is a bit complex, but it is a good solution to work with.

The deployment duration depends on the size of the project. For a big project, it takes around 7 to 10 working days to deploy it and do all the configurations.

What about the implementation team?

We deploy it for our customers. The number of people required for the deployment depends on the project. It could be a one-person team, or it could be a five-person team. It is based on the complexity and the size of the project.

In terms of maintenance, two people can easily manage a setup of about 50 servers.

What was our ROI?

Its ROI is good.

What's my experience with pricing, setup cost, and licensing?

Its price is a bit high. There is only the standard fee. There is no additional fee. 

What other advice do I have?

You should have the right skill set because these are complex projects. If you have the right skill set and the right partner with you, it is easy to implement. You should check that the partner or the team you are engaging for this project is technically certified and experienced to handle such a project.

I would rate it an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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ITCS user
Senior Data Center Administrator at a manufacturing company with 501-1,000 employees
Real User
Top 20
Reasonably priced, stable and scales well, but the console is complicated
Pros and Cons
  • "Veritas is good for small environments."
  • "In the future, their console should not be complicated."

What is our primary use case?

Veritas is used for standalone servers. such as physical servers We also use it for backups.

What is most valuable?

Veritas is good for small environments.

It's a good product.

What needs improvement?

In one console, you will see a variety of things. In my opinion, it should be simple and straightforward. It is currently a little complicated. 

It is not straightforward to click the drives. 

Even assigning the tapes to the media pole is difficult when compared to Veeam.

Some of the steps, are to assign, create a set, then a media set, for example.

In the future, their console should not be complicated. For example, When you compare with Veeam it has multiple columns on one side itself where you can browse all of the features. With Veritas, it is not like that at all, it goes to the next window, then the next window, and continues that way to view the features.

What do I think about the stability of the solution?

Veritas Backup Exec is a stable product.

What do I think about the scalability of the solution?

The scalability of Veritas Backup Exec is good.

How are customer service and support?

Technical support is adequate, but it could be improved.

Which solution did I use previously and why did I switch?

We are also using Veeam and Symantec.

Veeam is completely different when it comes to virtualization, such as virtual machines.

We use Veeam for the majority of our backups.

If I had to rate Veeam, I would give it a ten out of ten.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive product.

What other advice do I have?

I would rate Veritas Backup Exec a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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