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Veritas Backup Exec Room for Improvement

IT Network Analyst at a manufacturing company with 501-1,000 employees

The product needs to be consistent. Within the process itself, a lot of times it will hang on the jobs and you have to then restart all the services to get it to release. The job rate sometimes just randomly will tank. Therefore, you have to stop jobs and restart them in order to get them back at a quicker pace. Those are probably the two worst features. 

Something within the software itself isn't quite right. There may be a bug or glitch. It will work fine for weeks and then all of a sudden it just tanks.

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Senior Network Administrator at MapnaBE

In the past, it was not user-friendly. But nowadays it's very user friendly. But it could be better if it had a web-based interface. 

A web console would be great because nowadays a lot of products are web-based and you can access the console from various environments. So I would recommend bringing this feature in the next solution.

I want to have a user-friendly interface for virtualization. Now virtualization doesn't have an extra interface. A great interface would be good. And maybe it would be better if they launched a virtual appliance.

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Chief Technology Officer/Director at a tech company with 11-50 employees

The price of this solution is very high. It has a lot of features, but it is still kind of expensive for emerging markets, for example, in Africa. The problem comes from the fact that it costs more to back up the data than it is actually worth. A client may ask: "Why should I spend ten thousand dollars to back up data that is worth only two thousand?" They need to have a customizable license, or a different license for countries with emergent markets, such as Nigeria. Nigeria is a very big market, with a population of two hundred million, but it is also a competitive market and products need to be priced competitively in order to remain.

I would like to see an unlimited appliance that does not have a backup limit. If I have a customer who chooses to use the backup appliance then they should not be limited to, for example, ten terabytes.

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Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,358 professionals have used our research since 2012.
Manager - Backup & DR Global Infrastructure at TMF Group

I think that the one place the product could improve the most is in user-friendliness. If you compare it with Veritas' NetBackup, for example, that difference is pretty clear. They could take a lesson from their own products.  

Capability-wise the Backup Exec product is very good, but the lack of user-friendliness means people struggle to find and use some of the interesting features that would otherwise benefit from. They will miss utilizing those capabilities.  

Reporting capabilities are not up to the standard of other products. If you compare the reports which we get from NetBackup, those contain a lot of information that we need and do not get with Backup Exec. By comparison, the Backup Exec reports are pretty simple.  

Better reporting capability and a more user-friendly design would greatly improve usability.  

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System Senior Engineer at a tech services company with 1,001-5,000 employees

It is currently missing the dynamic backup feature for virtual machines, which is available in NetWorker. I can create politics in NetWorker to add virtual machines with specific tags, but I cannot do this in Backup Exec, which is a minus point for me. Currently, a user has to send a request to the Backup administrator to add a machine to the backup, but I should be able to create rules to automatically add a new machine to the backup. This kind of functionality is very important in current times, especially when we are using cloud solutions.

I should be able to create more than one stream in a policy and specify how many streams I want to run in parallel in one policy. Currently, I have to manually create more policies to backup more than one virtual machine at the same time.

Their support can also be improved in terms of response time.

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Head Of IT Infrastructure at a financial services firm with 1,001-5,000 employees

We had issues during the installation.

The solution is affected by internet congestion. It requires quite a bit of bandwidth in order to really work effectively.

The pricing of the solution is a bit high.

We've found the scalability to be a bit limiting.

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Tape Library Associate at a insurance company with 1,001-5,000 employees

What I didn't like about it is that sometimes, even though it says that it's successful, there are some bugs in it — it's not really successful. Sometimes, I would do a backup and it would say that it was successful but then when I tried to restore it, it's not in the catalog to restore. Then I have to go digging into my email to see if I have a copy of that catalog, then go and find it and restore it. In short, I think there is an issue with the cataloging.

Other than that, it runs pretty fine. If you keep it for too long and the catalog gets really big, the application tends to move slowly because of how big the catalog and the database is getting. We kept on upgrading to the newer version; after a while, it just began to move slow, even if we updated and imported the catalog and the data.

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Desktop Support Engineer at a computer software company with 1,001-5,000 employees

We are not able to initiate our endpoint device backup on it. For the endpoint devices, I have to depend on the DLO. 

We need more integration capabilities. There needs to be an integration process of the endpoint devices so that we don't have to redo everything for different products.

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IT Assistant at Hotel 2 Fevrier

Its scalability should be improved.

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System Administrator at Mairie de Blois

I have experienced some errors. From time to time the backup of one VM fails.

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System Senior Engineer at a tech services company with 1,001-5,000 employees

I have found the duplication to be very poor.

It is not clear how to automate processes using the command line interface.

I would like to be able to create a restore task that can be scheduled so that the same restore action will be performed automatically. As it is now, if I want to restore the same resource or the same system for testing then I have to create a job task from scratch. Having an automatic restore would save me time.

The problems I have had seem to be related to integrating the solution.

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Service Engineer at a tech services company with 201-500 employees

Technical support could be better. In most cases, we must learn and resolve issues on our own. There is no training provided, and their technicians are unaware of the features that are available.

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Senior Data Center Administrator at a manufacturing company with 501-1,000 employees

In one console, you will see a variety of things. In my opinion, it should be simple and straightforward. It is currently a little complicated. 

It is not straightforward to click the drives. 

Even assigning the tapes to the media pole is difficult when compared to Veeam.

Some of the steps, are to assign, create a set, then a media set, for example.

In the future, their console should not be complicated. For example, When you compare with Veeam it has multiple columns on one side itself where you can browse all of the features. With Veritas, it is not like that at all, it goes to the next window, then the next window, and continues that way to view the features.

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Presales Engineer at a tech services company with 51-200 employees

It would be better if it were possible to maintain the information that is in the cloud. The integration with SaaS applications like Office 365 needs to be improved.

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CAD Engineer at a manufacturing company with 11-50 employees

This is a very good product. I've been comparing it to some DR solutions, there are some products that include disaster recovery which Veritas is lacking for now. It's possible that they will include it in the next release. We're looking for something with a DR backup. 

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Engineering Manager at a tech vendor with 1,001-5,000 employees

The pricing could be improved. 

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Project Manager at a non-profit with 11-50 employees

The pricing is an area of improvement and the mode of marketing it.

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Executive Head Cloud Services at a comms service provider with 5,001-10,000 employees

They can improve the reporting component. The reports aren't user-friendly at all. You have to download them to Excel to get statistics.

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IT Infrastructure Services at a transportation company with 1,001-5,000 employees

They need to make sure that they follow the technology and update in general to be up with modern technologies.

The backup is not robust enough when you have a lot of technology.

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IT Manager at a retailer with 201-500 employees

The solution does not come with many issues, although the configuration of certain solutions on Windows should be addressed. The EDR should be looked at, as the operating system is too weak. 

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Learn what your peers think about Veritas Backup Exec. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
555,358 professionals have used our research since 2012.