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Solutions Architect at AspireNXT
Reseller
Top 10
Great integration with third party applications, instant access to VMs and SQL data
Pros and Cons
  • "Unauthorized people cannot log in and execute commands."
  • "They currently have the Java concept and it should be less intensive and take less load."

What is our primary use case?

The primary use case of Veritas is generally for protecting data and storing it at a secondary site. Use of the solution is sometimes dependent on compliance requirements. Depending on the client, the solution can be deployed on-prem, on cloud, and sometimes using a hybrid option. I'm a solutions architect and a reseller of Veritas.

What is most valuable?

I like the NetBackup Appliance form factor, where your data is 99.9% safe because unauthorized people cannot log in and execute commands. It requires an admin password and includes IDS and IPS features. I also like the integration with third parties and third party applications, like instant recovery and instant access of the VMs and SQL data.

What needs improvement?

I'd like to see some simplification in the solution. They currently have the Java concept and it should be less intensive and take less load. The integration should be simple, not a script-based backup with minimum input and maximum output. The solution also needs more integration, even the infrastructure has become more complex. They currently have integrated containers and Kubernetes for backup but they could include backup of SQL or Oracle, or performance in the visualization process. All those things could be improved. 

For how long have I used the solution?

I've been using this solution for six years. 

What do I think about the stability of the solution?

There are no issues with the stability. I haven't had any problems with it. 

What do I think about the scalability of the solution?

As a cloud structure, the solution is scalable. The only issue is that data size is more than 20 PBR and requires multiple media servers and an increase in LAN or CPU, to absorb the load on the master media servers.

How are customer service and technical support?

The technical support has improved and is much better than it used to be. 

Which solution did I use previously and why did I switch?

I've also used CloudPoint which is integrated with NetBackup in the 9.1 version. With NetBackup, I can take a VM level backup and file level backups; in CloudPoint you can take  volume level backups. Currently there is no file level backups in the cloud whereas with NetBackup you can do that. In comparing NetBackup with a backup platform service controller, the PSC is great because it's simple to use, simple to install and the integration is very easy. NetBackup is for enterprise clients and therefore takes longer to learn. 

How was the initial setup?

The initial setup is very easy and there's no similar service. 

What's my experience with pricing, setup cost, and licensing?

NetBackup is a little costlier compared to other products and backup PSC.

What other advice do I have?

I rate the solution nine out of 10. 

Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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IT manager at a financial services firm with 11-50 employees
Real User
Top 5Leaderboard
Good multiplatform support and scales well, but it is expensive
Pros and Cons
  • "This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up to tape, for most environments."
  • "You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved."

What is our primary use case?

Veritas is one of the leaders in terms of backing up any type of server. We have been using it for backing up our AIX servers, Windows servers, VMs running on VMware, and even our Linux servers. Everything is backed up using Veritas.

What is most valuable?

This is a product that has been on the market for a while and they have mastered the backup process, especially when backing up to tape, for most environments.

What needs improvement?

You cannot tell what your costs are going to be by using the dashboard, which is something that should be improved. If you overuse based on your FETB licensing, you run the risk of getting fined.

For how long have I used the solution?

I have been using Veritas NetBackup for the past 10 years, starting prior to the company that I am working for now.

What do I think about the scalability of the solution?

This is a scalable solution. We are using it to back up approximately 30 servers.

How are customer service and technical support?

We have not needed to use technical support.

Which solution did I use previously and why did I switch?

I have some experience with different backup systems including Commvault, as well. The installation of Commvault is somewhat easier to do.

How was the initial setup?

The initial installation is more complex than that of Commvault.

What about the implementation team?

We did not complete the installation in-house. Instead, it is was done by a company with which we work. The deployment was done by two people and there is one person to maintain it.

What's my experience with pricing, setup cost, and licensing?

Our primary complaint about this product is that it is too expensive.

There are some issues with the product and the Front-End Terabyte (FETB) licensing model that have changed, and we are considering changing products in part because of this. Once the current license expires, we may be phasing it out.

The problem is that previously, we had licensing for our processes, whereas now it is only FETB. It means that we are now forcing our clients to go to the cloud.

Which other solutions did I evaluate?

We are using an older version of Veritas, so we have been looking at the market to see if there is a cheaper alternative.

What other advice do I have?

In summary, this is a good product but we do have a complaint about the price. They are very good at what they do but they are very expensive, and it can get even more expensive if you are fined for overuse.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Project Manager at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Supports multiple environments, easy to use, and stable
Pros and Cons
  • "It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us."
  • "We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently."

What is our primary use case?

We use Veritas to back up our database and our project's data, such as chart layouts, research and data files, to tape library or network-attached storage (NAS).

What is most valuable?

It is easy to use, and you can run it with all kinds of client software environments. It works well with the most popular software, file systems, and operating systems. It is very useful to us.

What needs improvement?

We want a solution that can be scaled-out because our data is growing very quickly, and we aren't able to back it up quickly. It takes one or two days, which is a problem. It is very slow. We just use one backup server. We want another solution with maybe a backup server cluster to back up more data in one day. We want a solution that can be scaled-out to back up our data quickly and efficiently. 

For how long have I used the solution?

I have been using this solution for more than eight years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

We just use it on one backup server. Our data is growing, and it is taking more time to back up our complete data. It is very slow. We want a solution that can be scaled-out to back up our data quickly and efficiently.

In terms of the number of users, we have 20 to 30 users of this solution.

How are customer service and technical support?

Technical support is not convenient in China these days because of the virus. It may be because the engineers from the vendor are working from home, so we cannot get telephone support. We can only use email support, which is not efficient.

How was the initial setup?

Its initial setup is not very complex. It took us one or two months to deploy it. We have a team of five IT people for deployment.

What other advice do I have?

I would recommend this solution. We are a system integrator, and we have a lot of users who have been using this solution for ten years. The only problem that we are facing now is of speed. We will continue to use it, but we are also looking for a better solution to back up more quickly. Speed is our main requirement. We might continue to use Veritas if they can provide a parallel solution, a cluster solution, or a cloud solution to back up our data more quickly. Otherwise, we will switch to another vendor.

I would rate Veritas NetBackup a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
General Manager at a comms service provider with 10,001+ employees
Real User
A solution that has everything you need
Pros and Cons
  • "Includes snapshots and multiple database agents."
  • "Extra features come with additional costs."

What is our primary use case?

We are currently working on planning the backup infrastructure within the data center. This is both on cloud and on-premise. We use Azure and AWS cloud platforms.

What is most valuable?

Veritas enterprise has many agents who perform the backup, whether it is a consistent backup or recorded backup. The solution has everything from the snapshot to the multiple database agents.

What needs improvement?

The product is good, but there are extra costs for additional features.

For how long have I used the solution?

I have worked with Veritas for 15 years.

What do I think about the stability of the solution?

Veritas is very stable.

What do I think about the scalability of the solution?

The scalability of Veritas NetBackup is not a challenge. We can deploy additional media servers or save data whenever we require.

How are customer service and support?

Technical support is great. 

How was the initial setup?

The initial setup of Veritas NetBackup is straightforward and not complex. We have been using it for a long time and are very comfortable on the platform. A small setup can be done in 30 minutes. Then it is just a matter of deployment and mastering the solution.

What about the implementation team?

We have our own team to implement the Veritas deployment. Deployment and maintenance of the solution requires one person. It depends on how much infrastructure you are running and what policy you have.

What was our ROI?

The return on investment regarding restoration, which is the purpose of backup, it is always available, quickly.

What's my experience with pricing, setup cost, and licensing?

The licensing for this solution is annual. There are multiple features available for an additional cost.

What other advice do I have?

Everything is available through Veritas. They have a very good team who take care of all kinds of operating systems, as well as working on machine platforms. Veritas takes care of the monthly updates, so whatever is happening on the cloud side, master side, or the technology side, they take care of so you don't need to push to introduce the new features.

Veritas is the market leader in enterprise backup software. It has all the required features that are available in the market, always staying one step ahead. Deployment is easy as they have all the documentation required. Their database knowledge system is good. Lastly, technical support has all the proper processes in place including escalation metrics.

I would rate this solution a 10 out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Infrastructure Delivery Manager at a energy/utilities company with 501-1,000 employees
Real User
Backs up every application we own, scales quite well, and has excellent stability
Pros and Cons
  • "The feature that is most useful for us is that it backs up every application that we own."
  • "Within their product lineup, they need to consolidate down to one product. Veritas doesn't have one product that does everything. So, Veritas can do everything, but you basically need to run two products. I would like them to combine all the capabilities into one release."

What is our primary use case?

I'm using it in our company. We're a government-owned entity.

In terms of version, it would be N minus two. We are probably two versions off the latest one.

What is most valuable?

The feature that is most useful for us is that it backs up every application that we own.

What needs improvement?

Within their product lineup, they need to consolidate down to one product. Veritas doesn't have one product that does everything. So, Veritas can do everything, but you basically need to run two products. I would like them to combine all the capabilities into one release.

For how long have I used the solution?

I have been using this solution for at least seven years.

What do I think about the stability of the solution?

The stability of the product has been excellent over the years. In the last three years, the product has been very stable.

What do I think about the scalability of the solution?

Its scalability is fine. It is an enterprise solution. It is for large data centers or large deployments. So, it scales quite well.

We have six people in the infrastructure team who work with this product.

How are customer service and support?

Their technical support is very good.

Which solution did I use previously and why did I switch?

I have worked with Commvault and Arcserve, and when compared to these products, Veritas is better.

How was the initial setup?

Its initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is slightly more expensive than Commvault, but it is pretty much the same. It is an enterprise solution, so it scales quite well. It has a lot of features. So, you pay for what you get. It is not cheap, but it is fit for the purpose.

What other advice do I have?

If you are a pure cloud place or if you are running a pure cloud enterprise where you have no on-premise solutions, I would advise other products. If you are running hybrid, like many of the data centers are still running hybrid, and you have a lot of on-premise workloads or very large Oracle workloads like we do, you can run Veritas. You will have no issue. If you're a new green site or you're a startup or a green site, I would run Veeam or Rubrik because it is all-new.

I would rate Veritas NetBackup an eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Executive Vice President - Operations at a insurance company with 10,001+ employees
Real User
Reasonably priced, with various licensing models, and is reliable
Pros and Cons
  • "It was especially useful with the appliances we use on a daily basis."
  • "I would like to have support enabled for cloud backups."

What is our primary use case?

We use Veritas NetBackup for our backups.

What is most valuable?

Most of our requirements have been met. It was especially useful with the appliances we use on a daily basis.

What needs improvement?

They are discontinuing the support for IBM AIX operating system in the latest version. I would like to see them continue with this service.

I would like to have support enabled for cloud backups. 

There are several services that are not available that would make it more compatible with cloud technologies.

The majority of the features you require are deduplication, compression, and there is a dependency on the geo-clusters from a DRN standpoint. They should concentrate more on removing the dependency because preparing your DRN architecture for backup is very complex.

For how long have I used the solution?

I have been working with Veritas NetBackup for the last 13 years.

We are using version 9.

It can be deployed both on-premises and on our cloud.

What do I think about the stability of the solution?

So far Veritas NetBackup has been stable.

What do I think about the scalability of the solution?

Scalability is a challenge because it is only available in a fixed capacity of, at least 48 terabytes, which makes it difficult to manage.

Which solution did I use previously and why did I switch?

Previously, we used IBM Tivoli.

How was the initial setup?

While I was not a part of the initial setup, I understand that it is fairly simple. 

I was involved in the product version upgrade. We were able to finish it and begin using the built-in appliance.

We completed the implementation in three weeks and have been using the appliances on a daily basis since then.

It is currently managed by a team of three people.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

We purchased a perpetual license and perform SMS renewals.

What other advice do I have?

Before you decide, I would advise going for the right model because there are different types of licensing available. It is available on a Platform-based which is a capacity-based model, by the number of clients who are using it, and a Tradition model. 

Managing the server becomes very complex, and you should do the software compliance. 

Also, once the backup for the databases is configured, enable data compression at the source to reduce the amount of data that travels across the network.

I would rate Veritas NetBackup a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Giap Seng  Tay
Senior IT Manager at a maritime company with 1,001-5,000 employees
Real User
Top 20
Robust with excellent features and good scalability
Pros and Cons
  • "They are among the top in the world for backup and recovery."
  • "The solution costs too much."

What is our primary use case?

We primarily use the solution for backup and recovery.

What is most valuable?

Overall the solution is very good. It's a lovely appliance.

They are among the top in the world for backup and recovery. 

The solution is very robust. It covers most of the features that I need and it's able to back up legacy items efficiently.

Technically, it's quite good.

We've found the scalability to be very good.

The stability and performance are excellent.

What needs improvement?

The solution costs too much. They should work to make it less.

The licensing needs to be improved.

For how long have I used the solution?

I've been using the solution for ten or 12 years or so. It's been about a decade. We've used it for a long time.

What do I think about the stability of the solution?

The stability of the solution is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable and the performance has been excellent.

What do I think about the scalability of the solution?

The scalability is okay. It covers a lot of areas that other backup solutions are not covering - such as Unix.

We're using the appliance. It's based on size and not on users.

How are customer service and technical support?

Support wise, we have local support and it is quite strong. We've very satisfied with them overall. They are helpful and responsive.

How was the initial setup?

The initial setup is pretty straightforward. It's not overly complex. We have a PC. We are familiar with everything as we have 10 years of experience using it. It's not an issue. A company shouldn't have too much trouble with the process either.

What's my experience with pricing, setup cost, and licensing?

The solution is quite expensive. It's like buying a normal car for the price of a Rolls Royce.

What other advice do I have?

I'm a customer and an end-user. I don't have a business relationship with Veritas.

If you have money to spend, I would recommend the solution. If you have a unique environment, it's the best option.

I'd rate the solution at a nine out of ten. Aside from the high cost, it's an excellent solution.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior IT Infrastructure Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
Top 20
Easy to use, reasonably priced, and scales well
Pros and Cons
  • "It is very easy to back up and recover files compared to other products."
  • "Technical support is somewhat slow and is in need of improvement."

What is our primary use case?

We are using NetBackup for our file server. It is not being employed by end-users for their backups. Rather, it is being used for infrastructure.

What is most valuable?

The most valuable feature is the ease of use. It is very easy to back up and recover files compared to other products.

What needs improvement?

Technical support is somewhat slow and is in need of improvement.

For how long have I used the solution?

We have been using Veritas NetBackup for the past ten years.

What do I think about the stability of the solution?

I can say that NetBackup is 95% stable. There are positives and negatives, with 5% here or there.

What do I think about the scalability of the solution?

From a scalability point of view, it is fantastic. It is even possible to scale up in the newest version of this technology.

How are customer service and technical support?

The technical support has had a major impact on us. Sometimes, they do not support us properly. Support is available, but it is not immediate.

Our last problem was approximately one year ago. They were slow to respond so I continued to research the problem, found the solution, and implemented it myself.

Since my last contact with them was about a year ago, I don't know if things have improved or not. These days, I am more familiar with the product and don't need any support.

Which solution did I use previously and why did I switch?

We are also using Veeam, although it is for a different scenario. Veeam is what we are using for virtual server backup, whereas we are using NetBackup for physical servers.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

Price-wise, most of the backup products are similarly priced, and NetBackup is the same. There is perhaps a 10% difference in price between solutions.

What other advice do I have?

I received the most recent version one week ago, and it seems that they have covered all of the loopholes. This is a very competitive product because all of the latest features and technology is in there.

Product-wise, this is a good one and I recommend it.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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