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VMware Service Manager OverviewUNIXBusinessApplication

VMware Service Manager is #3 ranked solution in top License Management tools and #14 ranked solution in top IT Asset Management tools. IT Central Station users give VMware Service Manager an average rating of 8 out of 10. VMware Service Manager is most commonly compared to ServiceNow:VMware Service Manager vs ServiceNow. The top industry researching this solution are professionals from a computer software company, accounting for 32% of all views.
What is VMware Service Manager?
VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.
Buyer's Guide

Download the IT Asset Management Buyer's Guide including reviews and more. Updated: November 2021

VMware Service Manager Customers
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
VMware Service Manager Video

Pricing Advice

What users are saying about VMware Service Manager pricing:
  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."

VMware Service Manager Reviews

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MR
System Administrator at a financial services firm with 1,001-5,000 employees
Real User
Top 20Leaderboard
We don't have any issues if the node fails

Pros and Cons

  • "We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues."
  • "Not a ten because the price is high."

What is our primary use case?

We have seven physical nodes on vCenter. Now, we have about 100 plus activations running on VMware.

What is most valuable?

We have installed a physical server for failover. We need to configure cluster on everything. But with VMware, we do not need to cluster. We get automatically seven physical nodes failover. If one fails we have no issues. We will then have six nodes. We can handle all these applications or resources.

What needs improvement?

I've been working with VMware for about four or five years so if we need help, we have a service agreement with them. We can get help from VMware at any time if we need any improvement or help with a configuration.

For how long have I used the solution?

I have been using this solution for three years. 

What do I think about the stability of the solution?

It is stable. 

What do I think about the scalability of the solution?

It is scalable. 

We have around 3,000 users benefiting from VMware. 

How are customer service and technical support?

Their support is good. If we ever have issues, we can easily get support. 

Which solution did I use previously and why did I switch?

We are using a middle server from VMware so we introduced maturation into our container. We would like to implement Nutanix or a hyper-converged solution. We only use VMware as a partial server, not hyper-converged. We are implementing Nutanix.

What other advice do I have?

It is a good product. I would rate it an eight out of ten. 

Not a ten because the price is high. 

We use VMware for 50 licenses from HP. We get support from HP, not from VMware. If we take any issues to VMware their support is not up to mark. We get some support from HP through VMware so it will take time for their support to increase. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
KL
Head Of Information Technology at ALAINE FORWARDING
Real User
Top 20Leaderboard
It is stable and has useful features, but the automation feature needs improvement

What is most valuable?

All of the features are very suitable for us. It is also a stable solution.

What needs improvement?

Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.

For how long have I used the solution?

I have been using VMware Service Manager for more than six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is good, but it is subjective. In my company, around 200 to 500 people have used this solution.

How are customer service and technical support?

I am satisfied with their support. We had escalated our ticket to the partner who provides us the support. We did not directly contact VMware.

Which solution

What is most valuable?

All of the features are very suitable for us. It is also a stable solution.

What needs improvement?

Its automation feature needs improvement. They can include the vRealize Automation feature in this solution.

For how long have I used the solution?

I have been using VMware Service Manager for more than six years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is good, but it is subjective. In my company, around 200 to 500 people have used this solution.

How are customer service and technical support?

I am satisfied with their support. We had escalated our ticket to the partner who provides us the support. We did not directly contact VMware.

Which solution did I use previously and why did I switch?

I have used Citrix virtualization. It was good overall, but the objective is different between VMware and Citrix.

How was the initial setup?

The initial setup is not so complex, but you need some experience in implementing this kind of infrastructure.

What's my experience with pricing, setup cost, and licensing?

The price depends on different enterprises. As compared to Citrix, VMware is reasonable.

What other advice do I have?

I would rate VMware Service Manager a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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