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VxRail Room for Improvement

Technical Lead at a comms service provider with 5,001-10,000 employees

As I said, one place for improvement would be the automated update for VMware Tools. Additionally, better integration with ServiceNow because if there are some issues, we could directly get the notification through IPS and Tools, so that integration is missing.

Somehow they did it, but it was not a very smooth integration because we have to use email features since they are sending emails. We contacted someone at ServiceNow at our end and we sent emails to ServiceNow and they converted it to some incidents or something. If we could have some out of the box ideas in integration, I think that would be a great feature.

VxRail provides more automation. For example, the process going from VMware to Tools is still a manual process where we have to manually update the VMware Tools. There should might be an option to upgrade VMware Tools automatically. We know that we need some downtime, but still, there should be a possibility to do this as an automated process.

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Director Of Information Technology at a outsourcing company with 10,001+ employees

They could make something like an actual catalog where you could just put your weblogs and then you cold can get the recommended specs along with the utilities like which processor to get. That would be an economical way to figure out the specs of the solution in relation to your requirements. 

Right now, it's difficult for a non-technical person to participate in using the product. It could be made more consumer-friendly. 

It should give output or recommend orders and dissolve effects. 

They could be more clear in terms of which options to choose. For example, they could say, "We recommend, if you want high performance, to go with this pack." Or "if you want an economical option, try this".

The solution could improve on some existing features, especially experience-based access or something like that. 

The product could benefit from more tightly integrated management.

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Senior Infrastructure Solutions Specialist at Equinox International

If they can provide deduplication compression through the traditional hard drives, as Cisco does in the HyperFlex system, it will be very cost-effective, especially when it comes to archiving workload. 

VxRail doesn't allow the mixing of old flash clusters and hyper clusters. When I'm starting with an old flash cluster and it comes to archiving workload, I will also need to attend the new cluster. So, I either manage two different clusters, or I pay and upload my work with the archiving mobile hard drive, which is not cost-effective at all. The main key is to allow mixing between two types of clustering, like Nutanix, or allow deduplication of completion over the period of shared hard drive on SAV. It will be much better.

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Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.
VDI SysAdmin/Engineer at a educational organization with 10,001+ employees

The requirements need improvement. Some of the managers of VMs are a little sensitive to where they need to be placed in the environment and what names they need to have. I would like a little more control over that so that it fits into our naming scheme and it fits our organizational structure within vSphere. That's cosmetic, however. It's not a functional problem. It's just slightly disorganized. We have to put exceptions into our rules in order to check our rules.

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Data Center Team Lead at a comms service provider with 51-200 employees

The configuration of HCI (Hyper-Convergence Infrastructure) solutions is very easy compared to the legacy solutions. Legacy systems run the computer and the storage separately and use switches to get the connectivity. That is much more complicated. It is completely the opposite when using generic HCI technology. The implementation is very simple and so is the operation.  

The only thing about the HCI solution is that troubleshooting is a little bit difficult because it is still a new technology. Other than this it is simpler than the traditional technology. HCI is nice and it makes sense. I think there is a need to improve the solution because it is difficult to troubleshoot. But compared to legacy solutions, you are troubleshooting one that is a little bit difficult instead of troubleshooting two different products that might each be a little easier. In the end, the difference as far as troubleshooting is not much but the advantages are still there on the HCI side and technology upgrade.  

The other thing I would like to see improved is not really a feature. It is about scalability. It would be good to increase the limit of the number of nodes within the clusters.  

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Solutions Architect at a media company with 501-1,000 employees

It would be an improvement if VxRail could be integrated with some other hypervisors and not just with VMware.

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Solutions Architect at a computer software company with 201-500 employees

The licensing costs are too expensive for smaller deployments. They should work on their pricing model at the low end. many of the customer's at the smaller end of the scale would benefit the most from the automation but it often times becomes cost prohibitive.

The solution needs a little more flexibility in the hardware that is supported by VxRAIL. Right now, they're very restrictive of the hardware supported. 

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Information Technology Solutions Architect at a comms service provider with 501-1,000 employees

Currently, I don't see much room for improvement; however, there could be better documentation and they should allow everyone to access the simulator. If Dell could provide access to a simulator or a demo for regular users, it would make things much easier. 

In order to gain access, you need to be a golden partner — normal users can't do it. It would be more beneficial to everyone if they could access the simulator and run some trial and error experiments before operating the real product. Many other companies (like Cisco) allow all of their users to do this. You can simply download the materials from the internet, including the simulator. 

In regard to VxRail or Dell products in general, you cannot do this because it's very limited to specific partners — typical end users don't have access. It would be great if it was more available to all partners, not just their top-tier partners. There would be less resistance from potential customers because they wouldn't be afraid of daily operations, support, etc. 

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Data Centre and HCI Solutions Lead at a tech services company with 51-200 employees

It would be nice if its installation can be simplified, but it is currently not too bad.

They can provide deduplication and compression in hybrid configurations. To the best of my knowledge, these features are not there, and it would be nice if these are added. Some of its competitors already have these features, so it will help VxRail to have a better feature set and compete more effectively.

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BT Area Champion/Trainer at a financial services firm with 5,001-10,000 employees

The licensing is a bit too costly. They should work on lessening the overall price.

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IT Technical Consultant at a tech vendor with 1,001-5,000 employees

The downside of the solution is this: if one drive load is down, it will take some time to sequence the data. There is a need to improve on this a little bit. This inclusion of data just takes too much time. It should be improved. It should not take so much time in the case of a hard drive failure.

It should not be deployed on one hypervisor. There should be multiple hypervisors supported like Hyper-V or KVM. 

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Virtualization Engineer, SME at Dawson Federal

In the version that I was working with, the integrations are in need of improvement.

The technical support is in slight need of improvement.

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Arquiteto de infraestrutura at Raizen

I can't speak to any missing features or weak aspects of the system just yet. We haven't had a chance to really dig in.

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Co Founder at a tech services company with 1-10 employees

When you converge the solution, you have to be very careful because the great scalability comes at an important cost. If you want to use three nodes with a standard license, for example, and you want to converge the solution with three nodes, you have chosen the wrong product because you have to buy a new server if you want to scale up.

In my opinion, the lack of improvement is from a commercial point of view, not from a technical point of view. 

It also lacks a single easy remote server for disaster recovery.

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Senior System Engineer at a tech services company with 201-500 employees

The price should come down a little bit. It has become better than it was at the beginning. There was a really big price difference between a hyper-converged infrastructure and the classic servers and storage. The gap is lessening, however, it's still there.

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Senior Cloud Consultant at a comms service provider with 501-1,000 employees
Network Admin at a university with 1,001-5,000 employees

All updates are supposed to be done through VxRail, however, the vCenter actually showed that there was an update it needed. I've just started using the product. I didn't know what I was doing. I actually updated my vCenter and that actually threw the VxRail system offline. We had to spend some time trying to get that working again. If possible, they should make the process a bit more clear so we don't make mistakes like this in the future. There should maybe be some sort of pop-up that can direct you.

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Pre sales Engineer at a comms service provider with 10,001+ employees

Technically speaking, the vCenter and the administration of the integration of the vCenter could be improved. I know that VxRail has two options to manage the cluster with an external and internal vCenter. There are some concerns about managing the cluster with an external vCenter, which is not included in the appliance. This is the only thing that I've found to be quite complicated because if the customer has an existing platform with a vCenter and we wanted to integrate it with the new cluster of VxRail, there are some concerns about losing the external vCenter.

The second processor upgrade could be an additional feature included in the next release.

It would also be great if the second processor operated without factory reset because I have had many customers ask me about that.

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CTO at a tech services company with 11-50 employees

In the next release, maybe they could add in integration with the hyper-cloud so it will be easier to do the movement up and back to the cloud in order to scale in and scale out. 

If I could have some kind of a container-based solution, I'd be happier. That way I would be able to run my containers, my Kubernetes, in that environment.

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PreSales Manager at UC-Solutions

There is limited support for SAP HANA with this solution. Sometimes there are customers we have that want a solution based on SAP HANA and it is not compatible. 

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Sr. Infrastructure Engineer at CSL Behring

The upgrade process is still not finished up. Sometimes during the upgrade process of VxRail, we experience errors that have nothing to do with reality and I cannot troubleshoot them without calling Dell and bringing in an engineer to figure it out.

If the VxRail upgrade fails on one of the particular nodes in the cluster, it doesn't stop, It pauses. When a problem's fixed and you retry it, it starts from the beginning.

For example, If I have 32 nodes in a cluster and I have a problem with the 31st node, I have to start from node 1 to check everything. To get to node 31, it takes up to three hours.

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Arquiteto de infraestrutura at a tech services company with 51-200 employees

The licensing needs to be improved upon.

For example, when we need to move your Oracle databases to VxRail solutions, we need to license the processor core and the solutions. This comes at a high cost to customers.

There needs to be better integrations with other products.

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Senior Network & System Administrator at a university with 201-500 employees

I would say its support could be improved. One issue that we faced was that often a single file upgrade would cause an issue, whether it was an update for the hardware or for every component. They should have an option to only upgrade individual modules of the architecture. For example, there should be an option to upgrade only the individual VMware module and not rely on a single update file for everything.

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System Engineer at a tech services company with 201-500 employees

VxRail is a closed system with an out-of-the -box solution approach, it has basic 3 layers,
Hardware, Network, Storage, Software, (Virtualizing) Applications. Release notes and
improvement tips, patches from the back office, the business units, should be frequent
and up to the patches which are coming from different vendors as far as the operating
system application and also the technology itself is concerned. It's sometimes difficult if
you have to decommission and add a new node, especially when you go for the
qualification of the new node through the python script, there are multiple checks which
are always on, and sometimes they are already covered and the script is focused on
those. It is mandatory to resolve this issue and call the technical support back office team to suppress the checks and do the expansion or the break-off for a new node.
This is my main concern because sometimes we are not able to get to the right
engineer especially when you are in a different time zone. I generally catch them at the
end of a shift and a new engineer takes a handover from the previous, then you have to explain everything a second time and the new engineer would resolve the issue with a different approach. Or sometimes he is dependent on Engineering team advice. There are
multiple things to be considered and we are dependent mostly on the vendor.

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ICT Business Solution Architect at Cloud Technology

A beneficial improvement they could make would be the integration of all the dealings with VMware to provide a license with VxRail so the customer can purchase it without the need to pay for an additional license for the VMware. If the license for VMware were to come together with the hardware at no additional cost, that would be great. Nutanix offers this package.

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Enterprise Solutions Architect at a logistics company with 10,001+ employees

We do not use the storage part of VxRail, we use Pure Storage to map out the VxRail because the disk performance from Pure Storage was far better than the performance of the disk on the inside of VxRail.

I have found that Dell sales are the worst part of the organization or the blemish of their solutions. When they tell you, you are receiving something, and then down the road, you find out you actually have to buy something else in order to have the intended functionality it can be frustrating. We should have been told when purchasing this solution that we needed to purchase VMware Tanzu for private clouds.

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Director of Maritime Geoinformation at ARMADA DEL ECUADOR

It could be very interesting to integrate VxRail with vSAN Ready Nodes, which we also use. Both solutions were built by Dell. vSAN Ready Nodes is another family of products, but with the same building blocks as VxRail, I think. VxRail easier to manage and deploy, but it is a little more expensive, and vSAN Ready Nodes would work better for some of our clients' use cases. 

It would be good to have both of these solutions on the same dashboard. We don't want to have two management domain. It would be great for us to have these two Dell solutions integrated. 

Dell could do more to help customers understand the real value proposition of this solution, especially related to deployment and scaling. A lot can be done with this solution. For example, it can be used for coverage bonds for virtual machines or as a solution for disaster recovery. This is important for customers with critical infrastructures. 

In-person training and online training tools could be great, as well. Including training in the bundle with the equipment would be beneficial for us. 

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Deputy Manager at a tech services company with 10,001+ employees

In the future, they could provide faster performance. 

VxRail has many components integrated into one solution. Instead of integrating many components, having a single component with VMware as a solution; this could be useful.

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Sales Manager at LTA-RH Informatica

The performance of data centers needs to be improved. They need to process more and deliver more in the space of the storage and offer better performance.

The solution should offer more integration with other virtual software. VxRail runs just with VMware.

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Co-Founder and CEO at PT Eugenea Kreasi Utama

The cost is quite high. It's a very expensive solution to run.

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Team Lead IT Infrastructure & Datacenter at a financial services firm with 5,001-10,000 employees

We would like to have on-premise technical support.

A more containerized approach in regards to the interface would be better.

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Solutions Architect at Net Place

Its price needs to be improved. It is very expensive. 

NSX should be licensed together. It will make the network virtualization layer more usable. It would be better if they come together in a bundle, not separately.

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MIS Manager at MGM

I cannot think of anything right now, nothing in coming to my mind.

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Senior Engineer at ENPPI

I host a lot of other clients on my premises, the ACR, and I need to charge them for the services I provide. I would like it if there were tools that provided the billing costs. In other words, this infrastructure or this resource will cost you X amount of dollars. In short, I would prefer it if each cell had a tool geared toward billing clients.

The initial setup for the VxRail economy requires a minimum of three nodes. We might consider building a new cluster with a minimum of four, as not all customers can sponsor for the sub-training number of nodes. In short, to implement VxRail, you need a minimum of three nodes for the initial setup; and the initial setup isn't cheap. 

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Network Engineer at a tech services company with 201-500 employees

The price could be better. The backup mechanism could also be better. Some of our clients prefer to work with backup software from a different vendor. They don't do a built-in backup solution.

It would be better if they had guidelines on proper sizing and the whole life cycle from the requirement collection. If there aren't any proper guidelines, how do I go to the customer and evaluate their existing infrastructure? How can you do appropriate sizing to migrate to a hyper-converged environment? I think this is a requirement because most of our clients are migrating to a hyper-converged environment.

In the next release, they can improve absolutely anything you can think of to improve the product in general—for example, the clusters and backup software.

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Systems Engineer at a government with 1,001-5,000 employees

I would like to see how they work with multiple vendors and not just with their own branded hardware.

One of the complications in teaming is the number of patches that are required, which is too high. 

This is also a challenge when your infrastructure might be legacy and you want the latest platform installed. Most of the ports might already be consumed and you have very few ports available for your new deployment, and due to the SEI, you are required to have a high port density.

I would love to see license migration from one host to another.

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Sun and IBM PSeries HW - Unix Support Enginner at a tech services company with 51-200 employees

The solution could improve by having more storage performance because in some other solutions you can have a file system that can be mounted at several places at one time.

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Senior Consultant at global brands

The most important thing that I want to be included in this solution is the VMware license. 

Its deployment time can be quicker so that instead of 40 minutes, it takes 10 minutes.

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Pre-sale specialist at a computer software company with 51-200 employees

When using hybrid nodes, such as VxRail, there should not be compression and deduplication, only in All-Flash nodes. So, it's about improvement. It's good to see deduplication in hybrid nodes.

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Infrastructure Specialist at a financial services firm with 10,001+ employees

I wish for the performance environment to be improved. 

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Head of Professional Solutions at a tech services company with 201-500 employees

All hyperconverged solutions have one shortcoming: They are demanding in terms of compatibility and conformity of the network. So that is a problem for all hyperconverged solutions, including VxRail.

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Quadria Rouen Agency Director at a computer software company with 201-500 employees

The price of the solution is rather on the high side, not generally speaking but only as concerns VxRail. Dell Strava has exactly the same kind of price when it comes to HPE. VxRail starts at a higher price, so we tend to use SimpliVitity solutions concerning small companies. 

The full solution is not completely included as a bundle, such as we see with SimpliVity.  VxRail lacks a backup solution.

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Sn. Eng Infrastructure Solution at UBG

The pricing of the solution could be improved. We are reliant on the distributor. I'm a technical person but I know from speaking to customers that they feel it's a bit costly compared to the generic product.There are also some major components of the product not available for download. Even though we are partners, we don't get them. They provide backup features but it comes at an additional cost. It would be helpful if they would include something like the standard backup procedure, backup features like the application manager.

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MAM Support Engineer at a media company with 501-1,000 employees

We would like to see integrating with Nutanix. Currently, we are working on integrating the two to see if there is any value in doing so.

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Solution Specialist at a tech services company with 51-200 employees

The product could support and have more compliance with other vendors. It is a big problem that you can not choose any other vendors and must only buy VxRail equivalents, such as Lenel.

Some additional features in the next release should include support for duplication and compression. There should also be more support features on private and hybrid clouds.

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Vmware Administrator at Intertech

The product's integration could be improved. Its price is also a bit of a challenge, particularly if you want extra features or higher performance.

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Technical Architect at a tech services company with 501-1,000 employees

The version upgrade process should be simplified. 

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Learn what your peers think about VxRail. Get advice and tips from experienced pros sharing their opinions. Updated: November 2021.
554,382 professionals have used our research since 2012.