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Yammer OverviewUNIXBusinessApplication

Yammer is #5 ranked solution in top Enterprise Social Software. IT Central Station users give Yammer an average rating of 6 out of 10. Yammer is most commonly compared to Workplace by Facebook:Yammer vs Workplace by Facebook. The top industry researching this solution are professionals from a computer software company, accounting for 23% of all views.
What is Yammer?

Yammer is an enterprise social network that allows employees,managers, executives, teams and different office branches to engage,collaborate and innovate over one interactive virtual network.

Yammer creates a social workplace that drives innovationthrough the sharing of ideas and business intelligence, boosts productivity inteams and projects, and encourages communication and connectivity betweenemployees, no matter where they are located.

Buyer's Guide

Download the Enterprise Social Software Buyer's Guide including reviews and more. Updated: November 2021

Yammer Customers

Verizon, Rakuten,Nationwide, DHL, Westfield, Telefonica, 7-Eleven, Red Robin, Intuit, eBay,Darden, Suncorp, Tyco, Xerox, and ModCloth.

Yammer Video

Pricing Advice

What users are saying about Yammer pricing:
  • "I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."

Yammer Reviews

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NM
Engineer at a tech services company
Real User
Simple setup but it adds to the complexity of using existing tools

Pros and Cons

  • "The initial setup was simple and straightforward."
  • "The product seems to just add to the complexity of using existing tools."

What is our primary use case?

I just wanted to try out the program to know what it was and how it works and if it could enhance our office communications.  

What needs improvement?

I do not see the point of the product, and I do not like it to be honest. For example, one thing which I do not like overall with Microsoft products is that they are constantly changing them. The issue with that is that most of the updates and features which they are pressing users to adopt are not good or just not wanted or needed by the customers using the products.  

As an example, we did an email migration. Some of our users had contacts that were linked with the Outlook linking feature. This is a newer feature in Outlook, and nobody wanted it in the first place. It just made things confusing by adding unwanted information automatically, and a new feature does not need to be confusing. It shoul be tested first, it should be optional, and the current software trend is to do public beta testing. One person in our company had something like 30 linked contacts — emails and full phone numbers which were not his actually his own contacts. In the migration, these contacts all showed up as his.  

Microsoft has too many updates and they are updates that are not wanted. I could understand if updates were discussed or features are wanted, but Microsoft just throws things out there. In this case, they actually rolled back the feature some time after releasiung it. That should not be necessary and it just makes for further confusion. I think I am actually saying nothing new here, but lately almost every update which is coming out has some bugs or stops something else from working. Sometimes it is a driver problem, sometimes it is something else. But the frequency of the rollouts just increases the frequency of the bugs. It is not the best plan for software management.  

I would say the whole experience was negative, so that is why we stopped using it.  

For how long have I used the solution?

We used the product recently for a short period of time less than a year ago.  

What do I think about the stability of the solution?

We did not use it long enough to really do testing and evaluation of the stability.  

What do I think about the scalability of the solution?

It is enterprise software and was meant to be scalable. We never got to the point of rolling it out for the company.  

How are customer service and technical support?

I have contacted technical support and it was okay but not very helpful. Many times the support people can not actually do anything. If I call about a problem with a feature or a bug, they can not fix it over the phone. So yeah, maybe they are trying their best and they are polite, but if you call about an actual problem rather than how to use a feature, they can not really be of much help. The support guys were great, but the issue is that they are not magicians.  

How was the initial setup?

The initial setup was straight-forward. We were able to set it up on and we did it by ourselves.  

What other advice do I have?

On a scale from one to ten where one is the worst and ten is the best, I would rate Microsoft Yammer as a four-out-of-ten. It was probably not useless, but it was of no help for our company and our situation.   

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
AB
Director at a financial services firm with 51-200 employees
Real User
Top 20
Easy to use and comes with a good interface, but controlling the communication could be an issue

Pros and Cons

  • "The user interface and the way we can share and search information are the most valuable. It is very easy to use."
  • "The way you want to control the communication could be an issue. It depends on what kind of company you are. We are a public company, and there are some regulations that we need to comply with. Its ease of use can be an issue for a company because anybody can subscribe and use it. There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow. It is not put in the front from the service perspective."

What is our primary use case?

We use it for communication and collaboration on specific topics.

How has it helped my organization?

Yammer is an enterprise social software. We have it in our company for five years, but it is not well socialized. A few people in our company use it. We are using Microsoft Teams more.
It is a product that is fading away for us. We may or may not use it in the future.

What is most valuable?

The user interface and the way we can share and search information are the most valuable. It is very easy to use. 

What needs improvement?

The way you want to control the communication could be an issue. It depends on what kind of company you are. We are a public company, and there are some regulations that we need to comply with. Its ease of use can be an issue for a company because anybody can subscribe and use it.

There are many competitors that are overlapping. Since Microsoft bought Yammer, it tends to be in the shadow. It is not put in the front from the service perspective.

For how long have I used the solution?

I have been using Yammer for five years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We didn't have to contact them for support. We had a call with them from a security standpoint to see if they can improve the way to control communication with external companies.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365.

What other advice do I have?

I would recommend this solution if it fits the purpose. It is a great tool, but you need to look at whether it overlaps with other tools. 

I would rate Yammer a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Enterprise Social Software
Buyer's Guide
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