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Zenoss Service Dynamics OverviewUNIXBusinessApplication

Zenoss Service Dynamics is #4 ranked solution in top Event Monitoring tools, #4 ranked solution in top Container Monitoring tools, #9 ranked solution in top Application Infrastructure tools, #10 ranked solution in top Server Monitoring tools, #12 ranked solution in top Cloud Monitoring Software, #16 ranked solution in Infrastructure Monitoring tools, and #19 ranked solution in best Network Monitoring Tools. PeerSpot users give Zenoss Service Dynamics an average rating of 10 out of 10. Zenoss Service Dynamics is most commonly compared to Zabbix: Zenoss Service Dynamics vs Zabbix. The top industry researching this solution are professionals from a computer software company, accounting for 38% of all views.
What is Zenoss Service Dynamics?

Zenoss Service Dynamics (ZSD) is a hybrid IT monitoring platform that allows enterprise companies to monitor everything, including compute, storage, network, converged infrastructure, applications and unified communications systems. Zenoss customers gain IT performance and risk insights into their unique IT ecosystems through real-time analytics that adapt to today's constantly changing data centers and cloud infrastructures, enabling them to eliminate disruptions and accelerate business outcomes.

Buyer's Guide

Download the Application Infrastructure Buyer's Guide including reviews and more. Updated: January 2022

Zenoss Service Dynamics Customers

2degrees, Rackspace, State of North Dakota, El Paso Independent School District, NWN Corporation

Zenoss Service Dynamics Video

Archived Zenoss Service Dynamics Reviews (more than two years old)

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Faycal Noushi
CEO/Founder at Zen Networks
Real User
Top 5Leaderboard
A flexible centralizing monitoring solution suitable for hybrid environments
Pros and Cons
  • "The most valuable feature is the flexible discovery mechanism."
  • "The inclusion of a feature to show a graphical view of the network would be a helpful improvement."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide for our customers.

We have experience with several versions of this software, and the one we are using depends on our clients. 

We are using a lot of modules in a hybrid cloud deployment. We have used this solution in both a classical data center and a private cloud. Amazon is normally the cloud provider that we use.

How has it helped my organization?

Our primary use case for this solution is flexible centralized monitoring.

What is most valuable?

The most valuable feature is the flexible discovery mechanism.

What needs improvement?

I would like to see greater importance placed on the open-source version of this solution.

This solution is complex for beginners so it takes some time to learn.

The inclusion of a feature to show a graphical view of the network would be a helpful improvement.

For how long have I used the solution?

We have been using this solution for eight years.

What do I think about the stability of the solution?

This is a very stable solution. We have been using it for years and although it is sometimes high maintenance, it has evolved with our needs.

How are customer service and technical support?

I would rate the technical support a seven out of ten.

How was the initial setup?

The complexity of the initial setup depends on which version is being implemented. For the versions that I have seen, the complexity is somewhere in the middle.

Which other solutions did I evaluate?

Compared to other solutions such as Nagios, this is the most flexible one.

What other advice do I have?

My advice for anyone who is implementing this solution is to have patience because the learning curve at the beginning is steep. It is the most flexible solution of this type, but it takes time to adapt.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Kalin  Hadzhivelikov
Consulting Cloud Architect at a tech services company with 201-500 employees
Real User
Custom built integration feature enables you to see the especially critical items
Pros and Cons
  • "The custom built integration is one of the most valuable features because you can see all the especially critical items."
  • "There was a problem with Zenoss and storage monitoring."

What is our primary use case?

Our environment for Zenoss Service Dynamics is custom-made. We have connected to a cloud system. On the other hand, they are more service-oriented than our data center.

What is most valuable?

The custom built integration is one of the most valuable features because you can see all the especially critical items. You can choose to ignore others or to take action. It's good when all the notifications are coming into one system. You can take action if needed.

What needs improvement?

Zenoss Service Dynamics is good at the moment. I don't see anything that needs to be improved. In terms of monitoring, they need some sort of customization options. It should be more intuitive. 

Zenoss Service Dynamics is quite complex, i.e. the number of required corrections, etc.

There was a problem with Zenoss and storage monitoring. Either this was because of some specifics of the storage hardware or some specifics of the Zenoss software. Zenoss has virtually excluded storage integration from their support.

Zenoss has built in a number of add-ons, some of them unique to their needs and some that can be customized for a particular product. Zenoss sometimes can be too complex.

For how long have I used the solution?

We have used Zenoss Service Dynamics for about five years.

What do I think about the stability of the solution?

Zenoss Service Dynamics is quite stable.

What do I think about the scalability of the solution?

Zenoss Service Dynamics is working with thousands of optics. The scalability is quite good. This one is integrated with sixteen different systems.

There is a group that is defined in Zenoss Service Dynamics so anyone who is defined in the group can log into the Zenoss website for views. Most of the requests are coming directly to the sixteen systems. Maybe 50-60 or more of those are on hold by us.

How are customer service and technical support?

Zenoss tech support answered relatively quickly. All the solutions are good. I do not have direct experience with them, but good responsiveness. They are relatively quick in response times.

Which solution did I use previously and why did I switch?

Before Zenoss Service Dynamics, we previously used IBM products.

How was the initial setup?

The initial setup was easy but complex. I made some investigations because of life. We were looking for other options. 

It was kind of a little challenge to configure it. It had plenty of configuration flaws. Zenoss Service Dynamics needs to define automation. It was relatively hard to manage this part.

The deployment usually is not that hard, maybe a day. The customization will take most of the time, i.e. the number of plug-ins available. In total, it's probably a month or more to install.

What other advice do I have?

Zenoss Service Dynamics is a good product. They need some sort of customer issue support from the company. Whatever they need to build, we have to think about using it.

I'll give Zenoss Service Dynamics a ten out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Find out what your peers are saying about Zenoss, Microsoft, Azul Systems and others in Application Infrastructure. Updated: January 2022.
563,148 professionals have used our research since 2012.
PankajSoni
Sr. Consultant at a tech services company with 10,001+ employees
Consultant
Leaderboard
​Its Docker Container concept is amazing although threshold parameters should be percentages not raw values​

What is most valuable?

Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features.

What needs improvement?

Now it is stable, but they should design threshold parameters in percentage instead of raw values.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

No issues in tools.

How are customer service and technical support?

Zenoss support is good.

Which solution did I use previously and why did I switch?

It is fully dependent on costing and customer and architect.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

It depends on the…

What is most valuable?

Its Docker Container concept is mind blowing. It is the first monitoring tool which comes with Docker features.

What needs improvement?

Now it is stable, but they should design threshold parameters in percentage instead of raw values.

For how long have I used the solution?

Two years.

What do I think about the stability of the solution?

Yes.

What do I think about the scalability of the solution?

No issues in tools.

How are customer service and technical support?

Zenoss support is good.

Which solution did I use previously and why did I switch?

It is fully dependent on costing and customer and architect.

How was the initial setup?

It is straightforward.

What's my experience with pricing, setup cost, and licensing?

It depends on the customer, what he wants.

Which other solutions did I evaluate?

Yes, I evaluate products and check all requirements before choosing it.

What other advice do I have?

Before implementation, please clear all the customer requirements, then choose products accordingly.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
CTO, Partner at a tech company with 51-200 employees
Real User
It is scalable and customizable - and more complex.

Valuable Features

  • Very scalable
  • Very customizable

Improvements to My Organization

  • Deep integration
  • Automation of processes via customizations

Room for Improvement

  • Simplified installation
  • Improved consistency of monitoring templates

Use of Solution

I have been using it since 2011.

Deployment Issues

Deployment is overly complicated.

Customer Service and Technical Support

Technical support is 3/10, poor:

  • Incomplete and poor documentation
  • Undocumented processes
  • Inconsistent solutions to problems depending on source

Initial Setup

Setup is very complicated; pruning to desired monitors is very easy and efficient.

Implementation Team

An internal team implemented it.

Carefully plan the partition sizes and scaling ahead of time. Don't skimp on the memory. Do not mess with the local NATing or iptables!

Pricing, Setup Cost and Licensing

Paid annually for Zenoss ZSD, this solution is expensive at low-volume rates; Zenoss Core is free and meets most low-volume customer needs.

Other Solutions Considered

We regularly evaluate new solutions since we're an implementer in this space. Zenoss is more complex than LogicMonitor, but scalable and hugely customizable.

Other Advice

Carefully choose between Zenoss Core (OSS/free) and Zenoss ZSD; Core will meet most customers’ uses very well.

Disclosure: My company has a business relationship with this vendor other than being a customer: My company is an implementation partner and certified by Zenoss.