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How do you like the MIM feature in ServiceNow?

What do you think of MIM feature in ServiceNow?

ITCS user
33 Answers

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Top 5Real User

In that regard, the major incident management gives service organisations and customers the opportunity the focus on restoring the functionality asap without getting lost in sidetracking possible rootcause, not helping to restore functionality. Setup once, reuse as little as possible, however guarantee a predictable outcome.

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Major Incident Mangament

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Top 5Real User

There is several interpretations of the MIM acronym, could you elaborate?

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