We changed our name from IT Central Station: Here's why

What advice do you have for others considering Ivanti Service Desk ?

If you were talking to someone whose organization is considering Ivanti Service Desk , what would you say?

How would you rate it and why? Any other tips or advice?

ITCS user
11 Answer

author avatar
Top 20Real User

Before implementing this solution, I would advise others to do the groundwork and properly document the processes and workflows. We didn't have certain processes properly defined, and that's why it took us longer to implement this solution. I would rate Ivanti Service Desk an eight out of ten. We're satisfied with this solution.

Find out what your peers are saying about Ivanti, ServiceNow, ManageEngine and others in Help Desk Software. Updated: January 2022.
564,143 professionals have used our research since 2012.