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2020-07-15T09:41:00Z

What is ITOM (IT Operations Management)?

115

Hi community members,

I have some questions for you: 

What is ITOM? How does it differ from ITSM? 

Which products would you recommend to make up a fully defined ITOM suite?

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67 Answers

author avatarRony_Sklar
Community Manager

Thanks for your answer, @DonaldBakels - really helpful. Do you have product recommendations for the above-mentioned software (app & infrastructure monitoring, ITSM, security management)?

author avatar
Top 5LeaderboardReseller

ITOM is a range of products integrated together, it contains infrastructure management Network management Application management Firewall Management Configuration management. you have a choice of products from different vendors vendors. (BMC, IBM, Riverbed, ManageEngine etc).


ITSM is a set of policies and practices for implementing, delivering and managing IT Services for end users 


2021-06-28T08:08:52Z
author avatar
Top 10Real User

One is that ITSM is focused on how services are delivered by IT teams, while ITOM focuses more on event management, performance monitoring, and the processes IT teams use to manage themselves and their internal activities.


I will recommend you to use BMC TrueSight Operations Management (TSOM) an ITOM tool. TrueSight Operations Management delivers end-to-end performance monitoring and event management. It uses AIOps to dynamically learn behavior, correlate, analyze, and prioritize event data so IT operations teams can predict, find and fix issues faster.


For more details:
https://www.bmc.com/it-solutio...

2021-06-28T07:20:04Z
author avatar
User

Rony, ITOM and ITSM are guidelines (best practices) with a punch list of all the things you need to address in managing your network and the applications which ride on them. 


Often the range of things on the list is relatively broad and often while some software suites offered by companies will attempt to cover ALL the items on the list, typically, the saying "jack of all trades, master of none!" comes to mind here. 


In my experience, you can ask this question by doing a Google search and come up with multiple responses each covering a small range of the best practices. 


My suggestion is to meet with your business units and make sure you know what apps are critical to their success and then meet with your IT team to ask them how they manage those applications and make sure they are monitoring the performance of those applications. Hopefully, both teams have some history with the company and can provide their experiences (both good and bad) to help you prioritize what is important and key IT infrastructure that needs to be monitored.  

Like most things in life, there is more than one way to skin the cat. 

2021-06-28T20:20:19Z
author avatar
Top 5Real User

There are two letters which define a core "difference" in these definition and one which define a common theme.
O for Operations is the first pointer to the IT function of using IT infrastructure to keep business satisfied. That does involve day to day tasks but also longer term planning. Ideally Operations teams DON'T firefight except in rare circumstances, but have information at hand on the health of all objects that could impact business directly or indirectly. Monitoring collects  data, then correlation, analysis helps extract useful information to deduce the situations and take corrective action. The functions available in toolsets may automate parts of that, rare are case where they become 100% automatic.


S points to service delivery to users, hence ITSM is about serving users, mostly. So for many ITSM is fact the help desk or ticket management. Of course within ITSM there's a lot more to it, maybe a lot of analytics of operations data as well as history of past incidents and fixes to them that impacted service delivery in the past. ITSM may also include commitment, so called SLA/SLOs are contracts that describe the quality of service expected and committed to.


M for management means more than tools is needed for both. People are needed even if automation is highly present as all automation will require design and modification. Change is constant.
Management means processes for standardisation of data, tasks and their execution etc. It also means data collection, cleansing, handling, analysis, protection, access and many other aspects without which risks are taken and delivery of service becomes more hazardous.


ITIL and other formalised standards of conduct in the IT world have proven to be vital ways of driving standardisation, and shouldn't be ignored.


With the emergence of modern application landscapes and DevOps there's a tendency to "imagine" doing away with ITOM and ITSM.
Like everything they need to evolve and have over the last couple of decades, but getting some of the basic correct go a long way to ensuring IT serves business as a partner.


2021-06-28T16:12:46Z
author avatar
Top 5Real User

Hi,


ITOM is IT Operations Management which is the process of managing the provisioning, capacity, cost, performance, security, and availability of infrastructure and services including on-premises data centers, private cloud deployments, and public cloud resources.


ITSM refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.


I tired Microfocus OBM (HP OMi) and its good. You have also App Manager from manage engine. 

2021-06-28T08:10:38Z
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