Please share with the community what you think needs improvement with Aruba Networks Wireless WAN.
What are its weaknesses? What would you like to see changed in a future version?
Not too long ago, Aruba was purchased by Hewlett-Packard. They must be still going through the integration because their websites are not really integrated together well, so it makes it hard to find documentation. I'm assuming it's going to get better, but right now, the integration between the support that you are getting from Hewlett-Packard, which is the parent company, and Aruba, they're not meshing together. That's one problem that I found. Aruba Central, because it's cloud-based (you're going to have this all the time with cloud-based solutions), there's going to be some sort of a lag between what you're seeing on the screen and what you're experiencing on-site. With Aruba, you have more ability to see what's going on, but because you have more ability to see what's going on, it exacerbates the physical distance and the time-distance between what you're seeing in the cloud, and what you're seeing on-site. For example, they have a lot of tools for dynamic channel and power-out allocation. When you're dealing with something on-site, what you're seeing is more real-time. Maybe as I get used to working with Aruba, I'll be able to get in sync with what's happening in real-time, and with what I'm actually seeing on the product and the cloud.
The dashboards can be made much more useful. Technical support is important to me and I feel that it is something that can be improved. I would like to see support for SD-WAN. The inclusion of firewall features would be an improvement.
We have had stability issues with some types of portable devices.
This solution needs different models that are more specialized for certain customers.
The pricing for the Aruba Wireless WAN should be improved. In the next release, the security should be improved by including support for WPA3.
Something that needs to be improved is the integration.
From the commercial-side the pricing side is fine but in other aspects, it could be lowered.
The support needs improvement because it is not very good in terms of response time. It takes to long to resolve issues.
The solution would be improved with a better interface.
In some models, you need to buy the antenna separately. They should put the antenna in the box and make it a full product. The non-antenna option does not work as well. Also, if you're not very aware, you might just buy the model that doesn't include the antenna and then you have to wait for a very long time for the antenna to arrive. It's not a good idea to sell it without the antenna. It's an unnecessary additional cost. The initial setup has a lot of options, which makes it very versatile yet very complicated to install. There should be two modes: a basic mode and then a more advanced mode to help make implementation easier. Most of the time, if it's a small installation, you don't need the complexity. You shouldn't need higher expertise in order to install a couple of access points in a single place.
The wireless options could be improved to expand the set of features. From a switching perspective, there should be a little more flexibility so there are opportunities to use a broader variety of switch models compared to competing product options. I don't really know specifically what they need to have and improve, just that they continue to keep up with emerging technologies and continue to expand the capabilities of their services.
I'm looking forward to the release of AirWave 10.