Please share with the community what you think needs improvement with Check Point Antivirus.
What are its weaknesses? What would you like to see changed in a future version?
It may be interesting to improve this solution against zero-day attacks, as they happen very frequently and are clearly a severe threat. On a more practical level, the complaint opening process through technical support could be better, as it must be done through the portal only for now. On a financial level, prices for CP products could be improved. We know for sure that they are all high-quality products, however, sometimes it doesn't justify high prices on some products.
Technical support could be better. When we register a complaint, we need to register it via the portal only, which is atime consuming. When we register the complaint, it says there's a minimum of four hours of turnaround time which is high. It should be a minimum of 60 minutes. The GUI of Harmony is very slow to upload. I'm not sure if it is due to the internet, but still, at times, we found that when we click on any tab, it takes a minimum of five seconds to get it open. All other things are okay from our end. One feature we want to add is an EDR/XDR into this antivirus module.
It is very difficult to get ahead of what's coming in terms of new threats, however, I think that Check Point Antivirus must improve against zero-day attacks. Today, next-gen approaches extend signature-based detection with behavioral detection, machine learning, sandboxing, and other techniques that are optimized to address threats such as malicious URLs, browser hijackers, advanced persistent threats, and phishing exploits. However, zero-day attacks keep happening quite frequently.
Sometimes the antivirus updates fail. We don't understand why because sometimes it fails but the next time you try it goes well and the firewall always has access to the internet. We don't understand why it sometimes fails.
I think that the pricing for the Check Point products should be reconsidered, as we found it to be quite expensive to purchase and to maintain. Maintenance requires that the licenses and the support services be prolonged regularly. Alternatively, they should create some additional bundles of the software blades with significant discounts in addition to the current Next Generation Threat Prevention & SandBlast (NGTX) and Next Generation Threat Prevention (NGTP) offers. We also had several support cases opened for software issues, but none of them were connected with the Check Point Antivirus software blade.
The pricing can be improved. The interface could be more user-friendly. The initial setup and configuration should be simplified.
I think this product is made by the market leaders. They have pretty much everything you can ask for as far as features are concerned. The pricing is high and I think it could be more competitive if it was lower. They might resolve that difference by offering even more features. Another feature I'd like to see is a different way to handle load balancing on the firewall. Sometimes when you are using a firewall, you need another layer to properly balance your traffic. Right now that means adding more equipment, which is expensive. If Check Point could offer another option for a different way of doing load balancing, that would be a cost-savings for the client. Another option might be offering data fusion. Sometimes you can combine the data stream. If you can and you do, you will have one stream instead of having multiple streams. That is also very cost-saving when you can fuse the data.
What do you like most about Check Point Antivirus?
Thanks for sharing your thoughts with the community!