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What needs improvement with Ivanti Service Desk ?

Please share with the community what you think needs improvement with Ivanti Service Desk .

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
11 Answer

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Top 20Real User

The administrative side of it could be a little more intuitive. This is the side that you use to do customizations. It is very customizable, but it could be a bit more intuitive and user-friendly. Their support can also be better in terms of response time. Currently, their response time is a little slow.

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