Please share with the community what you think needs improvement with McAfee ESM.
What are its weaknesses? What would you like to see changed in a future version?
I would like to see good analytics in future releases. McAfee has many issues with integration. I am looking for an end-to-end integration such as EDR, and Next-Generation SOC 2.0.
It is not a very advanced solution, and it is for very generic use cases. It cannot cope with the advanced requirements that we're going to have. For example, for multiple authentication failures, it is still based on Windows events for detecting multiple login failures, whereas other companies are going beyond and working on implementing two-factor authentication. It is time to correlate the two-factor authentication results with authentification failures, which is not happening with McAfee ESM. The performance of the tool should be improved because it is very slow. The data display on the console is very slow in McAfee ESM. Its data storage is still old-fashioned, and it should be improved and upgraded to the latest versions. They have to come up with some new ideas to match what other leaders in the same domain are doing. For example, in Splunk, when you search for information for the last 60 days or five months, it quickly shows the information, but that is not the case with McAfee. The results should be quicker and faster on the console. They should integrate some additional features such as User Behavior Analytics (UBA) and automation. The threat intelligence part should also be improved on McAfee.
We acquired the IBM product because McAfee is slightly confusing to use, and it's broader.
There should be support for multitenancy in the product. Because they don't have it, I think it is the biggest improvement that the vendor could make.
When it came to using the solution for a larger organization, we were faced with some troubles attempting to manage the GUI functionality. During some forensic investigations, some of the information was missing from the collected data. It cannot integrate with our Next-Generation Firewall and few applications such as Cisco ACI. For Postgre databases, the solution did not collect a lot of information from it. It has some integration problem. Companies, therefore, have to invest twice for collecting logs rather than one SIEM.
McAfee is no more providing security updates on this product, and the enhancements to this product seem to have stopped. Moreover, we don't get proper support, and we struggle to get its support. It would be good if they can add some AI engine and out of the box use cases because it is currently limited to the same scenario and the same setup. I have done a POC for Securonix, LogRhythm. These products are much more ahead as compared to McAfee ESM. They have included multiple modules in the same solution. Correlation is very easy. If McAfee ESM can improve, especially in such implementations, then I believe it would be much better.
The only drawback is that they don't have any packet capturing or network behavior analysis. Including network behavior analysis in the future would be a good addition. The speed of technical support can be improved.
The user interface could be more user-friendly. Technical support could be improved.
We are having trouble migrating our data sources from version 10 to version 11.2. We cannot add new data sources to the most recent version. I would like to see the Active Response function enhanced.
Technical support for this product could be improved. I would like to see improvements to the user interface. It would be helpful to have a diagram in the interface that shows the actions.
I would like to see fingerprint recognition included in the next release of this solution.
There are a lot of things that could be part of future editions. One would be to speed up the scanning of email. As emails come in, it takes a lot of time to scan through them, whether you're on your computer or on your phone. If it were a little quicker doing that, that would be helpful. That's not a new feature but speed always counts. The only issue I have with McAfee is the amount of computer resources that it takes. When you're running the program it really is heavy on the computer resources. It only impacts staff productivity when it's running the updates. However, it's definitely impacting some of the other applications that are running on a computer at the same time.
Although we're a South American bank, our products are pretty much the same as North American banks. The types of things they would install in North America are what we have here. But there are some banking and transactional cases that are local, South American transactions. I would like to see them add features that can be used locally, to make those transactions more reliable.
I can't scale it. I would like to see AI play a major role going forward.
We all know it's really hard to get good pricing and cost information.
Please share what you can so you can help your peers.