Please share with the community what you think needs improvement with Microsoft Dynamics AX.
What are its weaknesses? What would you like to see changed in a future version?
The biggest improvement needed with the solution is security control or rights control to internal users. There is much improvement needed in that product line. Gradual level controls were missing, or if we are allowed some controls, then it will automatically go to different ones. We cannot give proper controls or user rights to internal user sections. There is also slowness in database backup.
If I had to add something in the next release, it would probably be a mobile application for a sister application of Dynamics 365; not the ERP but the Dynamics 365 HR solution. It would definitely help if we could have Microsoft or a Microsoft partner introduce a mobile application for it.
I cannot recall finding a lack of features in any area. It's pretty great. There might be some features to support localizations that could be helpful to add.
The solution could be simplified and streamlined a bit. There should be more clarity and better functionality in the master planning features. It's not easy to set up. It would be ideal if the product was priced at a bit less. The solution in general just needs a few quality improvements. I'm finding that often on-premises versions are getting left behind and new features more often are getting prioritized for the cloud. It's my understanding that they are doing this to push clients over to the cloud.
The integration could improve for the future.
They should include some modules related to solving customer problems or resolving support tickets from our customers — like a help desk for ERPs. I would like to have more attractive options to migrate our ERP to the cloud. There should be something to motivate us to migrate our on-premises installation into the cloud installation.
There is no Arabic interface in Microsoft Business Central, which is a big weak point. There is, however, an Arabic interface for Dynamics AX, but not Dynamics AX Business center. This is an area that needs to be focused on. In the next release, I would like to see an Indian-Arabic interface. Taxation may need some enhancements for vendors. They need a discount scheme for selling. Also, they need more features.
There are so many errors. For example, in some utilities, the procedure is basically for European countries and unsuitable for us. If we need to give somebody some utilities, like reports, we need to create some special reports in our environment. We need some standard utility where we're making purchase orders or something in the warehouse.
There should be the capability for users to enhance the application by using a low-code or no-code product from the Microsoft family. Scaling is complex and is something that can be improved. In the future, I would like to see more applications.
Flexibility with how it is used. For example, if you have a specific way of working, Dynamics AX may or may not accommodate that. Although it provides a whole solution you may have to adapt your working methods to suit the product, and not how you would like to work. Sometimes the data forms provided for specific retail applications are not adequate and do not provide enough functions as the product itself is not designed for the retail industry it is mainly designed for automotive companies and distribution companies although Microsoft tried to add a retail element into the system. The product is standardised across industries so it is not a good fit for all types of sectors.
The product is no longer going to be supported by Microsoft next year. For that reason, I do not think that they will improve anything. Putting that fact aside, I think that the whole IP module can be improved. They need to improve logging, tracking, and tracing service tickets, as well as reporting towards the customer. They need to create a customer portal where the customers can view and create their own tickets. That would be a lot of work to do for a product that Microsoft will no longer be supporting. I would suggest that Microsoft use a real top-class ITSM (IT Service Management) with the replacement product (Business Central) and then integrate that with Microsoft Dynamics rather than developing it themselves. Integrating a dedicated product will be better.
It needs better financials and reporting from the system, not through Excel.
I'm researching ERP tools. Any suggestions for how to go about comparing tools? I'm looking at SAP ERP, Oracle E-Business Suite, and Microsoft.