Please share with the community what you think needs improvement with Sophos Cyberoam UTM.
What are its weaknesses? What would you like to see changed in a future version?
While the security features are excellent, they could be improved.
The solution is at its end of life and some of the appliances are finishing.
The implementation policy needs improvment.
The VPN is an area that can be improved. Often, it will fail to connect or become disconnected. Also, the solution is not in the same lane as sending organizations, which have more security features. The enhanced security model is also lacking time-wise. Now that the company has shifted from Cyberoam to Sophos, I would not recommend implementing the security-related features of the solution. I have heard from customers that it falls short of the mark. In the next release, I would like to see integration with the security features. I wish to see in the actual device the integration of the security feature with another product.
It should have better VPN protection. Some of the VPN applications are not blocked by this firewall. Some VPNs are able to get through this firewall, which is why I am planning to replace this firewall with a good one in the near future.
In my experience the solution can be easier to configure with more documentation, we need more training.
The product is at its end-of-life. There is nothing to improve as it will be discontinued. With technology such a Sophos, Palo Alto, and Fortinet there has always been a lot of online documentation, which Cyberoam always lacked.
The reports are not very detailed, or, at least, some aspects of it are not that detailed. They need to improve the reporting and to bring in greater detail. The policy is a bit too vague. The solution needs to be much clearer when they go about making policies. I'd like to see better documentation in the future.
I had an issue when I was trying to stop a user from using too much bandwidth while I was using Azure, I was not able to stop them. You normally can just right click and block them but in this solution, it was not working in the firewall settings.
So far, I have not encountered any problems. I am not happy with my last pricing experience. The pricing could be better. I would like to see real-time alerts on traffic insights.
It's coming to the end of its life. I would like to change to another solution. Technical support could be faster.
Sometimes, users are timed out intermittently. We have had trouble logging into the firmware.
It should have a better VPN client. We decided to find something different than Cyberoam because of the VPN client software. It would be nice to have a user interface not only in English but also in different languages.
Web filtering capability that allows the blocking of web sites needs to be implemented. We have had some issues with technical support, which is an area that needs improvement. Support for cloud security sandboxing would be a helpful addition to this product.
Cyberoam UTM needs to have more certifications with third-parties, such as NSS Labs. The GUI is not very user-friendly and should be improved. One of our customers had trouble with the configuration and needed somebody to help manage it for them. The vendor needs to generally invest more in the development of this product.
When it comes to web filtering and application filtering, it does not contain enough signatures to determine all of the sites that need to be blocked. This is something that higher-end firewalls are better at.
The VPN needs to be improved. Integration with the cloud needs to be improved.
I would say there's room for improvement in terms of the GUI. Because it is better than some of the other standard firewalls. They have the drag and drop features. Also, their logging systems need improvement because their logging systems sometimes look a bit complicated if you're not familiar with it.
Sales and support. The sales team is constantly being changed and after acquisition by Sophos, it was treated as a stepchild until they announced the end-of-life cycle with a path to Sophos XG product. We are now looking for options on replacing it and adding e-mail protection.
The reporting should be improved as well as the backup.
I think that it would be helpful to have advanced application layer security. It's time for Cyberoam to upgrade themselves and add new relevant add ons to their product.
Once in a while, an unwanted email will slip in. You have to set your parameters to avoid that happening, but once in a while, an email has slipped past firewall. Once you update the firmware, you notice that it doesn't happen. If an email slips in, I get a little bit worried. I do get the report, but you just don't want that situation happening in the first place. When I look comparatively at certain products like Check Point - I haven't used Check Point but I have seen it in action - the people who have actually used it have confirmed that they have not had that experience before. However, I do know that Cyberoam is upgrading from Cyberoam to Sophos. I'd love to see the upgrade. I'd love to see a swap-out of the device. I should be able to swap out my device rather than I have to buy the whole unit again. One of the places that viruses spread is through the browser. Unfortunately, Cyberoam configuration is done through the browser. That makes the configuration process is easier. But if your PC is clean and you're configuring Cyberoam then you should have no issues in the first place. I've never used the console, so maybe that's an area of training that the Cyberoam should look into. That would enable me to configure the device without necessarily using a browser. But then again, if I am going to use a computer to configure it, my PC should be clean.
I am not sure there will be a another release of Cyberoam because it will be Sophos going forward. What could be included going forward though? I would like to see a better content management pack and also the website searching should be better.
What do you like most about Sophos Cyberoam UTM?
Thanks for sharing your thoughts with the community!