We changed our name from IT Central Station: Here's why

What to include into Service Level Agreement (SLA) when purchasing cloud penetration testing services?

Hi peers,

What should one include (essential items) into a Service Level Agreement (SLA) when purchasing cloud penetration testing services? 

ITCS user
33 Answers

author avatar
Top 5LeaderboardReal User

Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book. 

If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).

author avatar
Community Manager

Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil ​and @Attila Mate Kovacs,

Do you have any experience with SLAs and possibly can share your knowledge here?


author avatar
Community Manager

Hi @Alon Mantsur, can you please chime in here?

Find out what your peers are saying about Tenable Network Security, Rapid7, Morphisec and others in Vulnerability Management. Updated: January 2022.
564,143 professionals have used our research since 2012.