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2021-10-30T06:36:00Z

What to include into Service Level Agreement (SLA) when purchasing cloud penetration testing services?


Hi peers,

What should one include (essential items) into a Service Level Agreement (SLA) when purchasing cloud penetration testing services? 

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33 Answers

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Top 5LeaderboardReal User

Usually, CSPs provide a list of what is/isn´t presented in their SLA and services book. 


If your provider doesn't offer this info, consider asking for the deadlines (times in hours) that each service is resolved at each support level (Level1, L2, L3..., mapped w/each service|product).

2021-11-22T21:30:20Z
author avatar
Community Manager

Hi @Jairo Willian Pereira, @Rahul Patel, @KashifJamil ​and @Attila Mate Kovacs,


Do you have any experience with SLAs and possibly can share your knowledge here?


Thanks!

2021-11-16T08:35:49Z
author avatar
Community Manager

Hi @Alon Mantsur, can you please chime in here?

2021-11-01T03:26:57Z
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