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90 Points
3 Years

User Activity

About 2 months ago
1. Must be accessible from Smart Phones as well Desktop Browsers 2. Must Provide Omni-Channels for logging tickets and Resolving tickets (Desktop browsers, Live Chats/Chatbot, Mobile devices, Email, etc.) 3. Must have a Good in-built Reporting and Dashboards module 4.…
6 months ago
BMC Remedy (Helix) ITSM is superb Helpdesk (servicedesk) tool. As a helpdesk agent, I can quickly create tickets using template; can refer and attached knowledge articles. Relating an incident to problem / change / CI is fairly simple as well. The ticket assignments are…
6 months ago
it totally depends on your reasons for the migration? I think IBM Lotus product was acquired by HCL in 2019 and the close competitors are Microsoft, Google or even ZCS (Zimbra suite). however, like I said it depends upon the reason why you want to migrate. if it to have…
Over 1 year ago
BMC Helis ITSM is a very good tool, can be customized, can be integrated with other tools but still has the scope of improvements from a UI/UX perspective. some of them are listed below: 1. Offline updates should be allowed in Smart IT, this will ease the life of field…
Almost 3 years ago
BMC Helix (Remedy) is not a new product release from BMC. This is a relaunched SaaS offering from BMC under a new Package called as Helix previously known as RemedyOnDemand. Having said that, the Helix seems much more than RemedyOnDemand used to offer. With Helix, the…

Answers

About 2 months ago
Help Desk Software
6 months ago
Rapid Application Development Software
Over 1 year ago
Help Desk Software